I went to the post office with my son to renew his passport. There was a long delay, so be prepared…read moreto wait at least 1-2 hours. However, the worker, Penny/Jenny, was very kind, respectful, and helpful. She apologized for the long wait and communicated with us throughout the process. She appeared to be the only one working, but she still handled everything with patience and professionalism. Overall, I had a pleasant experience because of her kindness and great customer service.

This used to be my go to Post Office when it was once 24hrs, back in the day…read more This is still a solid choice when in need of a Post Office that has flexible, extended hours. During my visit on a Saturday afternoon, my wait was 45 minutes. Which was fine, had plenty to occupy my time. Despite paying higher price's for shipping packages. My package which was going local to Queen's took over 2 weeks to arrive. If I am mailing off packages to the Southern part of the Country, it takes a week or so. The service left a lot to be desired, but that did not stop me from being thrilled to have my packages mailed out. The architecture of this majestic post office is on another level. The Corinthian colonnades, and the Imperial Coat of Arms of Prussia. This specific design is carved into a decorative, hexagonal ceiling panel, which is commonly found in historic government buildings, palaces, or university halls constructed during the Prussian era or German Empire.

United States Postal Service Midtown 10001 Midtown appears…read moreto be holding my medication donation to AIDS Service Center. There was a holiday since I mailed it. What a waste of my time and money for expensive meds. My daughter said there's nothing I can do. Totally shows me no good deed goes unpunished! Not happy with this post office for 10001!!!

The entire location needs to be shut down and all staff retrained in basic customer service skills…read more They were too focused on their personal phones and personal calls instead of what they are getting paid for, which is to service the patrons who visit this particular location. Their backs are constantly turned on the line and neither of the staff at this location is eager to help, support or assist. I was told you place the sticker on my envelope or to get away from her window. I thought it was a joke but this staff member was very serious and encouraged other staff not to assist me. Visit at your own risk!!!

I had a great experience at this post office! I was honestly a little skeptical after reading some…read moreof the reviews, but my experience was the complete opposite. The light skinned black woman with the long pink nails and hair scarf was incredibly friendly, polite, and funny. She took the time to give us helpful tips, including recommending that we drink bottled water even when brushing our teeth after noticing we were visiting from Los Angeles. Her kindness and sense of humor made the entire experience enjoyable. My only advice for future customers is to bring your own pen and make sure all of your forms are completely filled out before getting to the window. It will make the process much quicker and smoother.

Worst service in usps history . The Indian lady with eyeglasses can't even understand English and…read moreinventing up rules on the spot with no citation on the usps office. The usps in the 90s 2000s were not like this

U.S. Post Office in Hells Kitchen is okay. When I was working nearby I would try to visit during…read morelunch break. Everyone else has the same idea. If the occasion comes up I'd go for stamps or to mail a letter. I'm recommending any post office these days. The employees are very dedicated to get all this mail and garbage mail delivered!!

I like that they have hours until 4:00 pm on Saturday. They get a big walk-in business as I think…read morepeople are smart enough to make sure they don't drop things in corner mail boxes any more. I was just dropping off some mailed letters but the line seemed to be moving fairly quickly and only had about four people waiting.

Understand this is a small post office. Its very…read moreunderstaffed (thanks NYC/US Gov cut first done ~1994, then 2017 and now 2025), like nurses being cut in hospitals by over 60% since the early 1990s the public pays for it in having a slower service. If one took your job time, lets say of 7 hrs. a day and told you do it in 2 hrs., you'd be upset (those are how the last 26 yrs of job cuts feel to public servants]. Now add that you have to interact with people (the general public) that mean well, but might not understand the rules of sending packages, insured vs not , sign for package vs. not and long lines develope and do that over and over hundreds of times a day. Yes one gets paid to do a job not be abused or disrespected. i saw the postal worker call for a handicapped person to go ahead of the line [i was 2nd in line 5 after me] and a couple of those on line became upset (karens/karons [male]). Do they not understand what conscience is, or what doing things correctly [takes time] i? So if you go here more than not the line will have ~7 people and there is one if lucky two postal windows open, do the math and understand the wait.

Horrible and miserable every time I go in. So unhelpful and rude every-time you need to mail…read moresomething.

I write to praise the post office. A work friend was surprised that people post reviews of anything…read moreother than restaurants here. I am writing for a reason. I have used this branch due to proximity. I often have meetings near here, once a month. The other background is I try to post positive reviews. I mean honest and positive. I avoid negative ones, unless I am truly aggrieved. I have three reasons. First, there is too much negative sentiment on the internet. Second, most complaints are about first world problems or common misunderstandings. Third, I sometimes have to be a repeat customer despite a bad experience. So I'm mindful of karma. That is all important to understanding why this place is good. I rarely wait. They are efficient. The two post office outlets closest to my apartment are terrible. They are slow, measured not just by the crowds and lines but per person in terms of transaction time. So this place is better than it's peers, enough so that I save up items until I will be nearby.

All my years of going to this post office , I very seldom encounter a warm and friendly clerk…read more Quite often Rude. And ain't nothing going to change that. Not a fun place to visit.

I'd just like to leave a positive review for this location because every time I've come I have had…read morea good experience with the employees- kind, efficient and helpful! Also, would like to give a shout out to Cheryl Howell "Sunshine" for being so awesome when delivering packages to our building. She went the extra mile to make sure everyone in the building could better sort/find our packages. You rock, Cheryl!

They deserve a ZERO RATING. They don't leave notes saying delivery attempted. No one rang the…read moreoutdoor intercom. No one picks up the phone. They delivered an unwanted package where I left 2 large notes. USELESS. Sad part is, I live across the street from the Patchin Place Post Office but I'm stuck with these LOSERS

Line goes fast. The service has always been helpful, accommodating and friendly. It's my…read morepreferred post.

I had to use this office to get a money order…read more Service was quick and easy. If you have drop offs from say amazon, you have to take them to the kiosk.

Huge post office conveniently located on Lexington Ave, steps away from Grand Central. I've passed…read morethis spot several times on my way to and from the office, however I try to avoid going to the post office as much as possible so I have rarely been inside. Nevertheless, there are times where I need to visit one, and in those cases this is super convenient. For me, the biggest plus this post office has going for it is their operating hours. They're open from 7:30am to 7pm Monday to Saturday which is way longer than a typical branch. This makes it easy if you need to visit before or after work. This is also a huge location - tons of PO boxes and multiple self-serve kiosk stands in case you don't need to wait on the line for your service. Speaking of the line, it's there - as per usual. Despite having multiple tellers and a long queue area, I've only seen two to three people working them - even at peak times. As such, there's always a line - so just be prepared. Overall, this US Post Office is fine. I will use the self-serve kiosks as much as possible, and their expanded operating hours will make me a repeat patron.

It's clear that this used to be a big, humming institution in Midtown. Unfortunately, it seems like…read morea shell of what it once was. Two or three windows open out of 20-something. No priority mail supplies near the automated machines so I had to wait in a line, which took a long time. The employee at the window was not at all helpful.

U.S. Post Office in Midtown is very convenient and during off peak times I'm in and out quickly. I…read morepurchased these Manatee Stamps and so many other stamps I've got 100's. I'm just wondering if any of the proceeds goes to save the Manatees! If you are in the neighborhood and need stamps I'm recommending.

Excellent post office let's keep supporting our federal offices best qualified people who do the…read morebest yes yes yes !!!!!!!