Procrastination usually doesn't win out, but thank goodness for a USPS office open until 7pm on…read moreSundays, even during the holiday season! In fact, the only station in the city open on Sundays and a lifesaver for those who started writing holiday cards on the Friday before Christmas. Peering into the "envelopes" mail slot, thousands of pieces of mail were visibly overflowing the sacks, requiring some gingerly wedging of my small booklet-worth of correspondence in between others. Fingers crossed all made it out ok! Shoutout to one of two staff working the two open counters at 5pm on Sunday December 21, you were friendly, prompt and helpful and put your best foot forward for terrific customer service. Only 2 counters were open and the line was about a dozen people long, steadily moving. For service--a solid 5 stars. Facilities are as expected a bit on the older side, being built in 1912 as part of the original Penn Station complex, though the modern conveniences of tap-to-pay technology and self-service weigh/postage stations are available. Waiting in line, the details on the ceiling caught my attention. Maybe because the darker evening outside accentuated the brighter interior, the simultaneously ornamental, scrolling flourishes fitted in repeating geometric patterns stood out in ways I hadn't noticed before. Come to find after some googling the ceiling is decorated with the country seals of 11 countries including the US, the countries part of the universal postal union at the time of construction, an administrative body now under the purview of the United Nations that handles international shipping policies. Not very fun facts: designated a national historic landmark in 1973 and re-named after James Farley, 53rd U.S. Postmaster General in 1982. Previously generically named the General Post Office. Slightly more fun fact: atop the facade along 8th Avenue the inscription reads, "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds." Some may confuse this to be the creed of the U.S. Postal Service, but it's actually not. Rather, it's tied to the tribute that building architect William Mitchell Kendall paid to major historical figures credited with postal advancements. This is an excerpt out of Herodotus's 'Histories', which described the messenger system established in Persia by Cyrus the Great.

The majestic main hall of the James A Farley customer post office that has been Manhattan's main…read morepost office, formerly with access 24 hours a day with Automated Postal and window service 7 days a week, has had a real decline in services. As someone who has regularly used this post office for years given its easy availability, including with a P.O. Box there, it amazes me what has developed, especially since the building now also includes Penn Station's Moynihan Hall. Yes, they do have window service every day, but 98% of the time they're slow as molasses long lines because less than optimal staffing levels. Hey, USPS, this is the city that never sleeps, yet P.O. Boxes and self-serve Automatic Centers are now closed off to the public at night!!! Why? (Note - This is despite the faster than inflation, year-after-year increase in this location's P.O. Box rental rates.) Why is the only ADA access, as far as I could find it, on the almost the. complete opposite side of the building towards 9th Avenue inside Moynihan Hall?

The entire location needs to be shut down and all staff retrained in basic customer service skills…read more They were too focused on their personal phones and personal calls instead of what they are getting paid for, which is to service the patrons who visit this particular location. Their backs are constantly turned on the line and neither of the staff at this location is eager to help, support or assist. I was told you place the sticker on my envelope or to get away from her window. I thought it was a joke but this staff member was very serious and encouraged other staff not to assist me. Visit at your own risk!!!

Two women working this afternoon severely disrespected my sister, who came to get her passport…read morephoto taken. They actually laughed in her face when she said she had an appointment, and she overheard them making fun of her in the back about how young she looked/her size. She actually heard them say, "This b*tch looks like a fourth-grader, there's no way she has an appointment." It was extremely rude, unkind, unprofessional, and when she got upset with them for continuing to question whether she was an adult (she had already showed them proof at this point), they flipped it around on her and told her there was "no need" for her to be upset. These women should know better. They should be absolutely ashamed of themselves, and to whoever is in charge of managing them, you need to look into who was working this afternoon and make sure that kind of behavior never happens again towards a customer. That was beyond awful to do to another person, and a complete embarrassment coming from two grown women. The fact that they felt it was okay to behave that way at their job is horrendous. Please do better.

I saw the comments here and I have to agree. The woman here are just depressed and not helpful at…read moreall. I asked for a simple box recommendation for a shipment and lack of energy to even recommend one was just sad. THEN ole girl had the audacity to say I'm giving you a one time courtesy for not having a packing slip for my label after I offered to buy one and they were sold out! Baby girl how you going to give a courtesy to a service you provide but you sold out of??

Rudest people I have ever encountered. Ladies who do the passports were berating everyone. Truly…read moreunbelievable how they treat people. Disgraceful

I like that they have hours until 4:00 pm on Saturday. They get a big walk-in business as I think…read morepeople are smart enough to make sure they don't drop things in corner mail boxes any more. I was just dropping off some mailed letters but the line seemed to be moving fairly quickly and only had about four people waiting.

I quite often come there early mornings and there are some people who are very helpful and friendly!read more

This post office for domestic only. international mails won't accept. According to them, they don't…read morehave forms. When I was a line, this is how they announced. Lines moves pretty quickly so it worth to be there. But a window service isn't a good. When I was there, a female worker was on the phone. She made me confused that if she were talking to me or not....she's also made a mistake. so, she needed to start over............. I understand that negative views.

If I can give them a no star. I definitely would. Today I decide to come to this post office and…read moredrop off my mail. The staff there was rude. And not helping. When there's clearly not informed the drop off area, and the drop mail area. All I did was asking where I can drop off my package and mail. Staff was horrible treating customer. Treating people not human. These staff should be fired.

All my years of going to this post office , I very seldom encounter a warm and friendly clerk…read more Quite often Rude. And ain't nothing going to change that. Not a fun place to visit.

I've been going to this Post office for a while, let alone sending packages for a while. I have…read morenever had anything "rejected" because of "the way I tapped the package". Trying to push $4 tape on me or a new envelope for $3. I reused packaging from Amazon, and used blue tape, and for some reason, the clerk wasn't happy with it. My package will now be sent out late because of this. I refuse to pay more money for something I sent out perfectly fine before. Super not cool.

I'd just like to leave a positive review for this location because every time I've come I have had…read morea good experience with the employees- kind, efficient and helpful! Also, would like to give a shout out to Cheryl Howell "Sunshine" for being so awesome when delivering packages to our building. She went the extra mile to make sure everyone in the building could better sort/find our packages. You rock, Cheryl!

Missing important mail like a credit card and vehicle registration is not a small issue--it's a…read moreserious concern. This should never happen. I hope this location improves its handling of deliveries and takes situations like this much more seriously.

Line goes fast. The service has always been helpful, accommodating and friendly. It's my…read morepreferred post.

I had to use this office to get a money order…read more Service was quick and easy. If you have drop offs from say amazon, you have to take them to the kiosk.

Huge post office conveniently located on Lexington Ave, steps away from Grand Central. I've passed…read morethis spot several times on my way to and from the office, however I try to avoid going to the post office as much as possible so I have rarely been inside. Nevertheless, there are times where I need to visit one, and in those cases this is super convenient. For me, the biggest plus this post office has going for it is their operating hours. They're open from 7:30am to 7pm Monday to Saturday which is way longer than a typical branch. This makes it easy if you need to visit before or after work. This is also a huge location - tons of PO boxes and multiple self-serve kiosk stands in case you don't need to wait on the line for your service. Speaking of the line, it's there - as per usual. Despite having multiple tellers and a long queue area, I've only seen two to three people working them - even at peak times. As such, there's always a line - so just be prepared. Overall, this US Post Office is fine. I will use the self-serve kiosks as much as possible, and their expanded operating hours will make me a repeat patron.

Came by to drop off some Christmas cards and buy some stamps, have to say I was impressed by the…read moresize and facilities they have at this location. A lot of the smaller locations only have a few customer service windows and limited self-service. Here there are over two dozen windows (though not all of them are staffed). As with many post offices the lines could prob move faster but overall it felt reasonable (a dozen odd people in line) on a Friday evening around 5pm. The overall space appeared to be generally clean and decently maintained. Nice touch to add some sculptures and artwork since mailboxes aren't very intriguing to look at. I think sometimes it's easy to judge post office clerks by their covers, they have to deal with such a wide variety of people so they've seen it all. No use being impatient as there's unfortunately not much motivation to speed things up (so many things are broken systematically in the USPS as an organization ...but that's another discussion) and it'll probably just rub on nerves for all parties. In the meantime better to just plan ahead and account for some extra time when getting in line at the post office. One of the nice things about this location is it's open late weekdays until 7pm, convenient when you don't have time before work or during the day to stop by a post office.

U.S. Post Office in Midtown is very convenient and during off peak times I'm in and out quickly. I…read morepurchased these Manatee Stamps and so many other stamps I've got 100's. I'm just wondering if any of the proceeds goes to save the Manatees! If you are in the neighborhood and need stamps I'm recommending.

Excellent post office let's keep supporting our federal offices best qualified people who do the…read morebest yes yes yes !!!!!!!