I had a failed espresso machine repair, which was a problem as I live far away. That said, they stood steadfast behind their 60 day warranty, took the machine back in the next time I was in Denver as a rush item, and turned it back around quickly. I am happily back to my quality java. read more

Charged me over $300 to "fix" my tilt head Kitchenaid mixer. I got it "fixed" last September and got it back in the beginning of October. Today was the 4th time I used it and have only made whipped cream prior to tonight. I tried to make cookies. The gears do absolutely nothing. I also no longer see "Authorized Kitchenaid" anywhere on the website and it used to be there. Avoid this place like the plague. Believe the bad reviews. My mixer was lost for 3 weeks last year as well and was dropped off at the wrong store. read more

They repaired everything but the downpayment is just for the assessment then they charge you more $$ for the repair - and the downpayment is not applied Once you leave your appliance your at their mercy - I paid as much to repair my robot Vacumn as I would to buy a new one on Amazon read more

I brought in two vacuums in January and both vacuums stopped working 6 months later. When I brought them back in for repairs they tried to charge me another $150 to replace the same issue previously repaired. I was not asked to approve any charges, and the can't produce email indicating otherwise. The 2nd vacuum they told me they couldn't find parts for but I could use the credit toward me a new vacuum at their store. No upholding the warranty from earlier in year. Complete scam of warranty and parts and poor communication with service shop and drop off location. Do NOT recommend this place. read more

Bait and switch. This company will RIP you OFF!! They don't repair.They make $$ on "diagnosing" your machine, then claim it's unrepairable. Then they try to sell you a new one at twice the price. They refused to let me speak to the manager or owner STAY AWAY FROM THEM!! read more

I wish I'd read the reviews in advance! I took a very very old sewing machine in for repair. When I dropped off the machine, I paid $359.47. Later, I received a call from a technician informing me that an additional $250 would be needed to complete the repairs b/c it's such an old machine and I agreed. I picked up the machine yesterday and was in a rush due b/c I'm in the middle of a move and and I didn't review the receipt until I got home. To my surprise, I was charged an additional $349, not the $250 I was quoted. I called More Than Vacuums and got no answer. I emailed them and that bounced back. I called again and was able to leave a message and we'll see what happens. If this isn't resolved, I'll dispute the charge with my credit card company. Buyer beware. I wish I hadn't been so trusting. read more

They told me a different price every single time I spoke to them. They'll lower the price to get you to change your mind, but when you agree on a price and leave, when you come back or call it will have tripled. When you argue them back down, they'll agree, then get to the register and it's tripled again. They're always nice about it, and they'll bring it back down if you mention it, but you have to essentially beg them to honor the price they give you. For example, quoted $50 in person, $80 over the phone (after reminding them I left them the vacuum to repair thinking it would be $50) then when I went to pick it up it was $195. What?? I walked out paying $80 after arguing because I was just fed up with this bait and switch pricing! read more

Scum of the earth. A scam. Do not come here. They overcharge for service you don't need.

Beware. Rated F (lowest rating possible) by Better Business Bureau. If I could rate them lower I would. Their service business is a scam. read more

Please don't even set foot in this store. They are bait and switch artists and lying, cheating skunks to boost. I have a Hizero electric mop that wouldn't turn on and I had bought it at their store on Colorado Blvd. several years back. I suspected the battery but wanted some advice on it so I brought it in for them to check. they said that it was old (it's only 5 years old) and likely needed to be "serviced" and their charge would be $200. I asked them to just check the battery and they said that they don't do any service work at that location. I insisted that they check the battery and he pretended to not know how to even open the battery compartment. Anyway he found a screwdriver, opened it up and pronounced it fine and dandy and all it needed was the prescribed $200 service. I smelled a rat and picked up my Hizero when he came back to me with today onetime special rate of $150. No thanks. As it turned out it was the battery. Ordered a new one online for $80, replaced the old, charged up the new and now the unit works fine. But wait, there's more. Our Oreck vacuum cleaner had a broken part on the bag attachment piece. I had not had a chance to tell my wife about my experience with these scam artists. She dropped off our vacuum cleaner and was told that it was old (in this case more like 10 years old) and would need to be cleaned for a $90 fee that she paid for in advance. That plus the parts would have it up and running again in no time. She got a call that the cleaning went well and that she'd need to authorize the approximately $37 charge for the part--and that was the only dollar amount that was mentioned in their phone conversation. I was close by and heard it over her speaker. So, I picked it up the other day expecting a $37 charge. Surprise!! Nope, it was an additional $95 for "one unit" of labor--which I assume was for removing the old broken part and replacing it with the new part. Something that anyone who knows which end of a screwdriver to use would know how to do. My wife and I both argued with them about the additional charge but got nowhere. I'll be reporting them to the BBB and may consider additional actions against them as this is just not right. Save yourself the heartburn and find another repair shop and make sure to get an estimate of all of the costs in writing before handing over your appliance to them to be held hostage. read more

They do not know how to repair coffee machines or vacuums- they are a scam‼and they keep charging you when you bing it back not fixed!!

They will trash your item you take in for repairs if you don't keep calling every day to see when it's done. Which unheard of having to call everyday to make sure this doesn't happen to you because it happened to me. read more

My experience was not good. I have an espresso machine that needs repair. I was told it would take about 4 weeks and that I would be contacted by email. I waited 5 weeks and was not contacted It has been 7 weeks. I have contacted the store twice, and there has been no progress on the machine. I will pick up the machine and take it elswhere. read more

They are scammers. They tried to sell me a product way over list price. Hung up on me when my unit wasn't working. Stay away from this company read more

Had the KA mixer for soooo long, unable to fix it. Offered me a reconditioned for $$$, said I had 30 days to return it if unsatisfied. No receipt given or none by email as the stated. called within the 30 days, no response. Finally some one answered. Stated only credit given no cash back. They do not sell new KA mixers. Tried to sell me an expensive vacuum that I did not want. Screamed at me on the phone, said they were not a third world operation, his words not mine. Very disrespectful towards women. Do not buy or take anything there or any branch of theirs for repair. Again, rude to women, screaming to women. Read the fine print via a pdf. What a waste, reconditioned KA broke!! I wasted $225.00 Should have purchased a new one at Macy's, Target, WilliamsSonoma. read more

I do not recommend this business. I bought a Sebo here a couple of weeks ago, spent $900. I could not get it to pick up the dog hair on my area rugs, after vacuuming there was still obvious dog hair which I could scrap with my shoe. I watched videos on YouTube on how to operate it, read the user manual, and this vacuum just did not pick up dog hair. It picked up dust, dirt etc, but not pet hair. I took it back this morning and he said he does not take back products, that he would "work with me". I asked what does that mean? He said he didn't want to have to keep dealing with me bringing back vacuums, I said just forget it. I was not informed when I bought the Sebo that it was not returnable. I left it there, just going to chalk up to a very expensive lesson. He shouted at me to take the vacuum, I told him I don't want anything to do with it or you. He said he was going to leave it on the sidewalk, I said knock yourself out. Just my experience, but my advice is avoid this place like the plague. read more

Ripe off...I brought in Dyson to get service. Upfront paid $130..I was told I would receive a phone call to approve additional work. I received a text message to tell me the vaccum was ready to be picked. When I showed up I was told I owe over $300 for additional work that I never approved. I told them I was never contacted..the guy quickly discounted 150 and told me I owe $123 for filters and brush. Filter cost $20 and brush $20 on Amazon. Basically for $130 + $123, I would be better off buying a new Dyson. This shop lies to make money for services you never approved. Stay away! read more

Do not give them any appliance to be fixed. I brought my Breville espresso machine in an error with the pressurization dial. When I picked my machine up, I noticed a dent on the front and a huge scuff mark across the front. When I told the manager of the store about it, he said he would look to see if there was a photo of the machine when I brought it in (insinuating that I brought it in that way and was trying to make a fuss about it when I'm picking it up). He said it was normal wear and tear and the best he could do is discount the balance $10 for the dent. I asked if this is normal and he said well, we don't know if it came in that way. I assure you it did not. Not only did he insinuate that I was trying to pull a fast one on him by bringing in a damaged machine and then pointing it out, he also insulted me by offering only a $10 discount for the damage he caused me. I said, you don't believe me that I didn't bring it in that way and he looked at me, shrugged his shoulders and grinned. I asked to see the manager and he said he was the manager. I wish I had read the reviews on here and Yelp before I brought my machine in. No customer service, terrible business, no care for their work and no integrity to do the right thing. Do not go here for anything. And, based on other reviews, talking with the owner goes nowhere either. read more

At best they are dishonest by giving false, misleading or inaccurate info. More likely, they are knowingly scamming. I checked in my Breville espresso machine. They quoted a maintenance price and then after weeks, told me that was just their transport and bench fee. They then tried to charge hundreds more and when I balked they offered to let me trade it in on a machine they wanted to sell. Of course their trade value was very very low. I ended up paying a lot for the repair. Nothing worked better, I fought hard for a refund and got almost all my money back - I basically spoke very strongly to them in front of waiting customers about their practices and warned customers in line. They quickly gave money back. They claimed to have serviced the machine, I doubt it. They had it 10 weeks. I would stay far, far away from these people. read more

So disappointed on my second visit. $125 just to take it in and get it looked at which I thought went toward repair. This was a simple look at it and see what it needs. No need to take anything apart. Got a $300 plus estimate which floored me. After I replied and said never mind, I'll pick it up and do it myself again, they came back with less than $200 saying that the cord didn't need to be replaced and I was a repeat customer so there was that deduction. Why didn't they say that to begin with? Just felt like they were seeing how much they could get out of me. When I said I'd get the $125 back they said no. That's what they needed to "diagnose " it. Anyone with half a brain could see what it needed and it wasn't worth $125 in labor to do that! Picked it up and they had glued the electrical portion back together. I may put a new plug on it but that is all. They did a great job for not a huge amount of money on the first lamp I took in, but I will never go back. read more

Brought in 2 vacuums. Paid $275 before any diagnosis was given. I vacuum was not fixable, so I applied the $75 toward the repair of the Dyson. Keep in mind this is a much older model vacuum. They did the repairs that took over 2 weeks and then charged me another $114. That's $400 to repair an old vacuum!! I should have and could have bought a fantastic vacuum for $400!!!!! Insanity. read more

WARNING: These people are grifters in the lowest form. I would give zero stars is I could. I bought my Dyson V10 vacuum in to be repaired over a month ago. They demanded a $130 deposit which was clearly explained that would go.towards the repai. The sent me an invoice via email that indicated a balance of $264. $134 Parts and Labor and a $130.service fee.Instead of paying a $4 balance I got.stuck with a $134 balance. They changed me $130 upfront. These people will never see my face again. Some advice to those reading this; don't let them.see yours either. read more

Don't trust these guys. I came in to try to get my Dyson vacuum fixed because it was shutting off when I was trying to use it. The gentleman working said I would need to leave it there and they would diagnose the issue for $125 flat fee. I demonstrated what the issue was and he said yes you will need someone who knows this machine to fix it. He also offered that I could trade it in for $50 and showed me a $600 vacuum to buy instead. I personally decided at that price point I would try to fix it myself. I went home, googled the issue, watched a video, and then fixed the blockage within ten minutes. The person working new it was this issue (there's just no way that working in a vacuum shop you wouldn't know the telltale signs of a blockage), and instead of being truthful told me I needed to spend $125 to start. I recommend if you're going in for a repair to look it up online because they'll charge you $125 for 7 minutes of work. read more

Hans is very professional reliable and knowledgeable he does not present a hard sell case and I would highly recommend this business for a variety of machines not just vacuum cleaners call him and ask him. Brought a Miele canister, they showed me the new cordless and helped a new machine out while servicing my old one too. Kid friendly family store read more

More Than Vacuums - Denver - Grandma and grandchild getting a new vacuum cleaner - Appliances & Repair Near Me - Denver, Colorado

Apologies ahead of time for the verbose nature of this review. Summary is if you like your vacuum and don't want to lose it in a system of potential grifting or thievery, DO NOT TAKE IT HERE FOR SERVICE! Otherwise, typical start, if I could give less than a single star, I would, and here's why..firstly, I went to this store/business because they seemed reputable, and that I wouldn't get ripped off. I dropped off my Dyson vacuum on June 7th at the S. Colorado location for repair, and can remember thinking the person behind the counter is either overworked or disorganized or simply slow at what he does. Around five weeks go by, and I call in to see about the status, and all I get as a response is "...that's about correct to get a repair started". Then, I got a "...we'll look into this and follow up with you." I called back a few weeks to a month later because I have heard nothing from the company, and there's no answer for this misunderstanding of why it's taking so long. I call back....because no one is making an effort to contact me or find any bit of a middle ground...to the 'lead' store in the Denver area, and at this point we are mid-August. I call and leave a message and it got transcribed. I then get an email stating that "We sincerely apologize for the delay and will prioritize your vacuum repair immediately", on Sept 11th. Expect an update soon." I hear nothing after this and have to call back two weeks later approx. Sept. 22-23rd, again because I have received no response or care other than a cold and non personal email. At this point, it's pushing 4 months, and the options I'm offered are less than appealing, and admittedly we end up settling for a less than making us whole type of offer, and we kept getting sales pitch and smooth talking that, to try and get us to settle for one option or another. Personally, I am offended by this service, especially after getting spoon fed the 'woe is me' topic of "we're a small business" speech. I own my own small business myself, and if I mess up or say that a project only takes 'x' amount of material, and it ends up taking more, I eat that cost, because that's business, and that's how business works, you don't go back to the customer and say that "we messed up and you need to pay us more". However, not with these folks, they complain about how they're trying to make you whole all the while not willing to admit they messed up by taking a down payment for a rendered service and a physical object that they ended up losing in their custody, and then fail to own up to rendering their 'promised service'. If you have a have a vacuum or other appliance, and don't want to lose it or get screwed, do not come here. Find another place and be in a better place in your mental state. read more

Biggest scum of the earth. NEVER BUY FROM OR USE ANY SERVICE THESE ASSHOLES PROVIDE. Scummy thieves. This entire company should be ashamed of themselves. If I could rate less than 1 star I would without hesitation. Absolute shit service the worst people working here. We came in to get a machine serviced, should have been a simple open and replace. Instead they directly said we would do an "overhaul on the machine" (take apart a piece of machinery or equipment in order to examine it and repair it if necessary.) After this moment it took about 2 months before they reached back out to us stating that the fix would be another 150 DOLLARS. After paying the 250 up front for what we were told would put the machine back into working order. Got the list of items and fixes necessary from the man over the phone (who we later asked a different expert and said it was complete BS). After this they told us the price to "fix" we called bull shit politely and told them to put back our machine and give it back to us. Fast forward another month they don't call us so now we are reaching out to them and finally after another 2 weeks they give us our machine back. BUT that's not where this ends, they give us our machine back and said it should be in working conditions. Hooray!! Right. NO. There are multiple pieces that are different and swapped for cheap plastic pieces that 1 don't fit, and 2 are completely different pieces, and the original piece that was broken is now removed from the inside and not attached it it's lever. So PLEASE DONT EVER GO HERE OR PURCHASE ANYTHING FROM HERE. THESE PEOPLE ARE THIEVES AND CRIMINALS. THIS PLACE TAKES APART YOUR MACHINE AND REPLACES IT WITH DIFFERENT PIECES THAT DONT WORK AND ARE OF LOWER QUALITY. read more

I had to Pay 125$ for them just to look at my lamp that needed a new switch. Then I had to pay for the part ( which was OK) and then for the labor to install the part. Final bill- $200. They were WAY too expensive and I wish I would have looked at Yelp for reviews first. read more

We bought a Sanitair vaccum about 2 weeks ago. Found same one online the same day for 150$ less. Returned the unused vaccum. 2 weeks later still no refund to our credit card and every time we call we get a runaround. Will have to report theft I guess. read more

After deciding against using the shop, Tony called me on my personal phone to accuse my son of making a mess in his disgusting, cluttered bathroom area. There were loose parts and vacuums everywhere back there. He won't stop calling me either I would not recommend this shop. I came in and the guy was very pushy. 125 bucks upfront and then labor I backed out because he wanted my money upfront for a repair he tried to make me feel bad and said, "why are you taking it somewhere else?" I didn't have the heart to tell him, because I don't trust you or your shop. Save yourself the trip. read more

I have my old type writer repair service from here. It is beautiful Erika model from Germany. I paid $400 for this. There are few skipping letters and along with space bar. So I asked them to fix these issues for me. It took over 8 weeks which was fine by me. However, it came nothing was fixed and top of that they broke shift key that was fine! They charge me total of $230 and didn't refund to me a dime. I am not sure it is because I am an Asian if they did this. I was so upset so I cried in the car on the way back home. One of the worst service I have encounter in last 24 years in U.S. read more

Stay away from this place! I took my Breville espresso machine in for service, they told me they service them all the time. $500 and 6 weeks later, i brought the machine home and tried it out. It didnt work! I took it back and they tried to charge me again to repair it. Once the second repair was done, I brought it home and it seemed to work fine. The next day, I got a warning that I needed to descale it and change the filter, both are things they were suppose to do. I pulled the filter out and it was brown! At this point, I'm pretty sure they didn't do much of anything. This is a terrible business, stay away!!!! read more

I wish I could give 10 stars. Hazem, the owner, is a true professional and knows his craft. I invested in a Miele vacuum for my new house and naturally was nervous to take the price plunge on a quality vacuum. Not only am I wildly happy I did, but the experience truly made the decision an easy one. In a world of online purchases and buying a new model when your current one breaks instead of fixing it (guilty) these guys truly embody the true spirit of why Brick and Mortar IS NOT DEAD. No pushiness, informative helpful, patient, insight and guidance through the consultation process and he even helped me to my car. Has since been helpful with follow up questions and support. They've earned my business and my trust. Thank you! read more

Edit: I did receive a call back regarding the repairs that needed to be done on my vacuum. I approved the repairs to be done and was quoted 2 weeks for parts to come in and then possibly another 2 weeks for repair and I am happy to report it was done in 3 days. Upon arrival to pick up my items the manager was there ready to assist me. He worked through my issues with me and assured me their communication system is in the works of being upgraded. I received a credit to my account to try them in the future and give them another chance which I will do. They also didn't charge for the parts needed to repair my mixer to make up for the missed communication and rude customer service on the phone. I dropped my vacuum and mixer here 16 days ago. Upon drop off I paid for both repairs and was quoted 7-10 days for them to look at my products and see if anything could be repaired. On day 10 I called to check status as I had not heard anything from them. I was told they were now running 7-14 days. No communication on extended repair time. On day 15 I called again to get a status and Sandy who answers their phones was busy on another call and took my name and number and said someone would call me back. No return call so on day 16 I called again and spoke with Sandy. She then proceeded to tell me that I call too much. I needed to wait until I got the call that the technician had looked at my equipment and had an idea if they could be repaired. I instructed her I wanted a call back because if they haven't even started the process after 16 days there's no way I'm going to let them continue as this time frame is excessive. I was told by Sandy she would "try" to get a call back to me today. The communication and customer service is terrible. read more

I have had two lamps repaired by More Than Vacuums. Both lamps were well made and initially expensive. Rather than dispose of them I took them in and More Than Vacuums did a wonderful job of repairing my lamps. They keep me informed and delivered a great product. I definitely recommend them and will use them again in the future!! read more

I am disappointed with this location. I took my sewing machine in to get repaired and was quoted $95. Once they took a look at the machine they said it would be another $90 to repair it. This total is more than I paid for the machine. I am curious what the original $95 went towards and why it's another 90 to repair.I feel trapped and don't want to throw good money after bad. I don't recommend this location to anyone read more

This business is not interested in helping you with your vacuum repair. Their only interest is in making you purchase a brand-new vacuum. I had a very unsatisfactory experience here & would not recommend this S. Colorado location nor their other 2 stores. read more

Amazing customer service! He gave a wonderful demo and some great info. He gave me a brand new $600 vacuum for a wonderful discount, threw in some free bags, and is allowing me monthly payments. Very happy with the service and product! read more

This place is very sleazy and the prices are horrible. They will demo you on one model and sell you another. When you try to exchange the product a manager will interfere because he thinks he can beat you and show everyone what an alpha he is rather than let the sales person conclude the transaction. After you leave the store you will be called because the owner wants to "protect karma" yet he won't pick up the phone himself so the person who calls only has the authority to repeat nonsense. They have the product, they have my money. Wonderful doing business with ya read more

Not a great experience with this business. They took weeks to repair my vacuum, did not tell me what was wrong with it, then when I went to pick it up it took them about half an hour to find my vacuum. The whole place just seems kind of disorganized. Then on the way out one of the salesmen tried to sell me another vacuum after I'd just paid for mine to be repaired. Also they forgot to give me my charger back. All in all I wouldn't go back. The good news is my vacuum works! read more

I feel like I was played like a violin at this place. I wanted to shop local and regretted the decision not to go the Amazon route. My $800 vacuum was being fixed after only maybe 6 uses. I had a shitty cheap replacement to borrow for a month! I ended up buying a new and more expensive machine after all of that hassle. Sorry guys! I tried. read more