They reglued the rear window on my Porsche Boxster, and it failed within a few weeks. I took the car back, and they successfully repaired it the second time. I left their shop and noticed a dent directly under the window valance where the repair had been made. They denied responsibility even though there was no reasonable way that area of the car could have been damaged. Beware of this shop! read more

Moose Auto Glass - Auto Glass Services Near Me - Tyler, Texas

Everything went well from drop off to pick up. Plus they had to calibrate all the sensors on my BMW and they are very professional staff, I highly recommend them. read more

Referred to them by the BMW dealer next door. Brought my car in, 2 hrs later, it was ready. Tint job was done really cleanly, and the staff was super friendly. Big ups to Jennifer. She's real helpful and friendly. read more

Jennifer was fantastic getting the windshield replaced on my YUKON. I had emergency situation. She called around and found replacement. They had replaced in 4 hours . She handled Insurance Claim and had me on the road. I have used MOOSE and Jennifer 4 times now and every experience Outstanding . read more

If you need your vehicles windows tinted, Moose Auto Glass is where it's at!!! Ceramic tint makes such a difference They're the nicest and best in town!! GO SEE JENNIFER!!! :). Tell her Christy sent you!! read more

Jennifer and the staff are so professional and efficient. I was kept informed of my insurance claim and it was resolved quickly

Had a windshield put in 2020 Toyota Prius. Quick, efficient and excellent quality. They used the original Toyota windshield. Calibration was perfect. I would give them a 5 star rating but, they deserve a 10. I would recommend them to anyone that needs a windshield. Jennifer knows her stuff. Thanks Jennifer and the team! Cecilia W. read more

Excellent service! Brandon helped me get rid of an old polar windshield & replace it with new ceramic tint. Would definitely use them again! Thanks! read more

My vehicle was taken here through the dealership for a smaller than dime glass repair less than A WEEK AGO...windshield is now starting to crack all the way up and sideways!!!! dealer called to get resolved and and they WILL NOT guarantee and expect me to either run through insurance or private pay!!! WHAT A SCAM and poor customer service, hope they lose ALL the dealership business due to their POOR CUSTOMER SERVICE!!. STAY AWAY !!!!! THIS PLACE IS CRAP read more

Wow what a great experience .This company really has this customer service thing figured out .I bought my new truck in for ceramic window tinting .They were prompt and provided me a courtesy ride to work. The receptionist was very friendly and was able to answer all my questions .I will defiantly use them again .If I could give them 10 stars I would read more

Moose Auto glass was wonderful. They worked with me, and my insurance company to replace my windshield in a timely manner. As soon as I filed the claim, they called me within minutes, and were able to schedule me quickly. The day of my appointment I only had to wait about an hour. They were fast, friendly, and efficient. They even waved my deductible, and wished me a Happy Thanksgiving! I also used them in the past with another car, and they were great. The waiting area is clean, and did I mention the staff was friendly? You can't beat good customer service. My Insurance provider gave me a choice, and Moose Auto Glass was my top pic over another glass repair place. They will be my preferred location in the future, and my only recommendation for friends and family. read more

I've seen the reviews claiming top notch customer service, and that may be true, as far as the work itself. I first emailed on 6/24. I realize everyone's overwhelmed, so remained patient for a return call. On 6/29, I called and spoke to Jennifer. She apologized and said that Brandon processes the estimate and she would have him call me back. Still no return call...I called back on 7/2...again, Jennifer apologized..."promised" that because they would be closed Monday, if Brandon didn't call me on Tuesday, 7/6, that she would personally call me back. This is now Thursday, 7/7 and I haven't heard a peep. The work may be worth you waiting for, but don't hold your breathe for assistance. read more

Great service and highly recommend them. I had a cracked windshield and they were professional and got me back on the road quickly

I woke up to a broken back windshield at 6:30am, I called at 7:30 and left a message and at 8:00am I got a call back. moose auto glass was able to get me in the next day. When I arrived they were so friendly and gave a ride home and picked me up when it was ready. They finished my car in 2 hours. The drivers were friendly and professional. The quality was great as well. I would definitely recommend them! I am so happy with their work. read more

I have a 2000 Suburban pushing 400,000 miles that Moose has cared for since it was new. Replaced windshield.... glass chips....window regulators on at least three doors....reupholstered front buckets. Have trusted Eddie since we were both young bucks and they were on Erwin! read more

Fantastic service. Super friendly folks who obviously love helping folks. When dealerships told me it would take days to schedule me to fix a broken sunroof (not to mention way more money)- Moose Auto Glass was able to get me in the next day and took care of me quickly and at a much more reasonable rate. Thank you Moose Auto Glass! You just earned any of my glass business. (And any of my friends and family if they'll listen to my advice.) read more

Jennifer was amazing with service, explained everything over the phone before I got there. Robert the tech fixed my HUGE rock chip. Couldn't be happier. I was in and out in a flash! read more

Moose Auto Glass - Auto Glass Services Near Me - Tyler, Texas

I scheduled an appointment for a brow tint at 1pm. I was told appointment would take approximately 40 min. At 2:24pm my car was taken back for tint service to begin. Not once did anyone say "We are running behind." Why schedule an appointment if they aren't going to even attempt to be close to the scheduled time? Their time is more valuable than their customers? read more

Excellent customer service. Jennifer is amazing!! Drove an hour out of my way to have windshield replaced with Moose and it was worth it. They took care of everything. read more

Brought my daughters car in to have the back glass retinted. They did an awesome job. It was done on time. Staff is very friendly. Highly recommend. read more

Moose came out to my office and replaced my windshield and the office worked directly with my insurance. This company knows how to service people that work from 8 am-5 pm and the windshield looks perfect! read more

Brandon and Jennifer were great! They were both professional, friendly and the turnaround time was quicker than I expected. I bought an older truck and knew they probably didn't have my windshield in stock. Brandon got the windshield in the next morning and they had it installed before lunch. They didn't try to sell me anything unnecessary. They just gave me my options, which I greatly appreciate! I would recommend Moose Auto! read more

Got my tint done here earlier today. It was so easy to schedule. It took no time at all to get it done. I'll recommend this place to anyone that asks. read more

I was sent here by the Used car dealership that we purchased our vehicle through to replace the driver side mirror. The customer service is excellent! I didn't wait long while repairs where being done. I was given updates that "it won't be much longer", offered coffee or water, the waiting area was comfortable. Beyond delighted with the excellent service that was given today! read more

Very professional. Checked me in without appointment and had me in and out with a new windshield on my truck in a little over an hour. I'm usually skeptical of auto repair shops but these guys are great. read more

Recently moved to Texas & needed to get our tint to state specs. We walked in on a recommendation from a local mechanic. We also needed a new windshield, after a rock decided to take revenge on me and crack the glass We got a quote and dropped the car off today. Left it at noon & it was ready for pickup by 4:30. Great work by the employees. Tint looked great. New windshield looked good. Jennifer took very good care of us. She is such a nice person. She made us feel so welcome & gave us some great ideas about what to do in Tyler. read more

I had a large limb fall and crush my windshield. They replaced it with OEM style tinted glass and did a fine job. I don't what it costs as my insurance company paid the claim. read more

Ditto. I bought my truck in Oklahoma and it came with 15% window tinting. Looked good but unfortunately when I got it inspected, I found out the Texas limit is 25%. So it had to come off. But Moose did a great, quick and reasonably priced job in retinting my windows to Texas specifications. I'd definitely recommend this place!! read more

Another auto repair shop suggested "Moose Auto Glass and Trim" and as I don't regularly need a headliner replaced I had no idea where to go for one. Sometimes things "just work" and replacing the headliner in my vehicle was one of those times. The shop is obviously well run and professionally managed. I would recommend "Moose Auto Glass and Trim" . read more

Very friendly and fast service but sloppy work. I had a drivers side window replaced. When I picked up the car the mini-speaker was not attached and closing the door sounded like maracas. Took the door apart and found almost a pound of broken glass and four broken plastic parts. If your car matters to you just fix it yourself or have your neighbor's daughter fix it. You will get better results. read more

Brandon was awesome! Saved me some $$, great service, patient, knowledgable and overall great experience. Made me forget why I was upset about my busted window! read more

Our car was broken in to and we needed the rear passenger window and a panel adjacent to the window replaced. Jennifer with Moose was incredible! She ordered the parts and had them in the next morning, contacted my insurance company and came in before office hours so we could drop off our car. The repairs were completed very promptly and they picked up my wife from her office and brought her back to their location to pick up the car before lunch. It was so easy to do business with them and they did great work. I will never go anywhere else!! read more

Chipped windshield. I walked in three minutes after closing time, they had no problem with that, had it repaired and I was on my way in less than 25 minutes. read more

I brought my 2003 Honda Odyssey Mini Van to have my back seat and trunk carpets replaced, windows tinted, rear windows' motors fixed, front seats reupholstered, rear door plastic guard replaced, sliding door rubber bumpers replaced, front door locks and upholstery repaired, sound proof padding, minor cosmetic repairs. After 3 weeks of having my vehicle they called me to tell me it was ready for pick up. When I arrived I noticed right away that the mid-section of my van and trunk-well that were removed by Moose Auto Glass company had visible grease stains. At first sight I was not convinced that the back carpet was replaced because it was thin and looked the same as before whereas the front seats were evidently new and plush. There were also grease stains on the back door of my trunk from the employees fingerprints. He said his pants and hands had grease on them when he was kneeling down in my back trunk. My van is white so it stuck out like a sore thumb. I addressed my issues to one of the employees. The Manager came out and said they don't normally do this but would detail my vehicle as if he was doing me a favor? I mean, seriously? I paid $3800 for this work to be done so why wouldn't they clean up my van after the mess they made? The plastic handle for the gas tank opener was missing which they said they ordered a replacement. A rubber/plastic piece that I assume is for the A/C is missing as well as another piece. And the window control panel isn't screwed in either. I think 3 weeks is plenty of time to have finished this work although I made it clear that I didn't want them to rush the job so it can be done thoroughly and because I have another vehicle anyway. So in essence, they could have taken their time to do it right the first time. Overall, this company missed a number of details that are blatantly obvious and required of a company that pride themselves in gilding the lily. read more