[[HIGHLIGHT]]Keith Nelson was absolutely great with us.[[ENDHIGHLIGHT]] We found the car we were looking for and he took care of the rest. [[HIGHLIGHT]]It was a pleasure to do business with him.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The lady that did the financial part was fantastic too.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We are so happy with our 2020 Forester.[[ENDHIGHLIGHT]] read more

Shout out Very loud for Moore Subaru service Efficient, courteous, and Professional. On time [[HIGHLIGHT]]Extra care and smiles[[ENDHIGHLIGHT]] Love my Subaru read more

[[HIGHLIGHT]]Five-stars for Andrew in service.[[ENDHIGHLIGHT]] I've taken our Subarus in a few times for scheduled maintenance over the past year and he's gone the extra mile every time. [[HIGHLIGHT]]Highly conscientious, super professional, and very helpful.[[ENDHIGHLIGHT]] Thanks! read more

Just to update this. I took them SAME car to get my inspection done at a different Subaru dealer and guess what. IT PASSED INSPECTION AGAIN! They replaced my back windshield wiper and that was all! Crazy since a year ago at this location they told me my car was totaled during my inspection and wanted me to pay 7k in repairs. [[HIGHLIGHT]]Do not go here. They will try to screw you.[[ENDHIGHLIGHT]] read more

I don't know why Moore has such bad reviews but [[HIGHLIGHT]]Donnie has always been the best! Donnie, thank you for your professionalism and your smile![[ENDHIGHLIGHT]] read more

Bought a new Forester from Moore last year - what a mistake! They have the worst service of any dealership I have EVER dealt with. I mean to be as bad as they are they almost have to TRY to be terrible. Wrong orders, no returned calls, bad appointments, terrible phone service. You have been warned - avoid them! read more

[[HIGHLIGHT]]Buying a car here the last two times was a great experience.[[ENDHIGHLIGHT]] As far as the service and parts department, they have steadily gone downhill over the last 2-3 years. And now they are charging a 3% credit card processing fee. I am officially done spending my money here for parts and services. When it comes time to replace my car I will have to decide. read more

[[HIGHLIGHT]]What a great car buying experience!![[ENDHIGHLIGHT]] It's been several decades since I have dealt with a dealership (I usually buy used cars from independent owners), I was kinda dreading the return to a dealership based on past experiences. [[HIGHLIGHT]]Moore Subaru completely reset my thoughts and experience![[ENDHIGHLIGHT]] [[HIGHLIGHT]]From the initial online inquiry to the final sale and driving my new Crosstrek home, I have nothing but wonderful things to say.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My sales associate, Mike was friendly, professional and knowledgeable without hard sales pressure.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The sales manager, Sara, was an absolute delight to talk with and very accommodating with finding a deal that I was happy with and met my needs.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Lastly, the follow up has been so incredible!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Never before in all of my 40+ years of car buying have I felt as appreciated as a customer as I have from Moore.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great job! Keep up the great customer service![[ENDHIGHLIGHT]] I love my new Crosstrek and am so excited to be a part of the Subaru family. read more

Moore Subaru Richmond - Fantastic find! I love the Crosstrek! - Car Dealers Near Me - Richmond, Virginia

We used this establishment's service department on my daughter's used Subaru Outback. [[HIGHLIGHT]]At first, Henry McLean assured us that he would take care of us and we decided to have them replace the transmission.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This began our long history of extremely poor communication. Weeks would go by with no response.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There would be excuses that he cut his finger, a death, what number did we call (when we had called the number provided by him).[[ENDHIGHLIGHT]] The price quoted ended up being different after the completion of the work. A couple of weeks after the transmission was installed the car began having a kick and we took it back in to the service department. They kept it for 5 weeks only to tell us they didn't see anything (even though Henry rode in the car with us and confirmed that he experienced the kick) and they believed it only needed an oil change. [[HIGHLIGHT]]I asked for phone calls to speak to Henry's supervisors and never received any phone calls.[[ENDHIGHLIGHT]] I will never take a car to this dealership again. I will never recommend this dealership to anyone. I will never buy a car from this dealership. If I could rate this less than 1 star - I would. read more

There's something very wrong with this Subaru dealership. Went there recently with my wife to request a test drive and to order a new car. The salesman we spoke to dodged one of my questions until I asked it 3 times in a row and pointed out politely that he was obfuscating. The same salesman later told us the engines in the Subarus he had in stock and the suspension of the cars he had in stock were nothing like the Subaru we wanted to order... so it wouldn't be worth it for us to do a test drive. We were flabbergasted that he wasn't interested in letting us test drive a vehicle. He also had the gall to tell us to go test drive Subarus at a local used car lot. This is how they treat buyers with 820+ credit?!? Wow. Oh by the way, we later learned this particular salesman was wrong on both counts re: engine and suspension. Guess this dealership just doesn't want to sell any cars. The very same day we went to a different Subaru dealership, test drove a new Subaru 2 minutes after asking about it, and made an all-cash offer on the spot for the new vehicle we test drove. We closed the deal the very next day. Subaru of Richmond missed out big-time on an easy sale and it would serve them well to learn from their competition. Subaru of Richmond has lousy uninformed staff and in retrospect I'm glad they missed out on an easy close. Subaru of Richmond doesn't deserve to get any business. read more

Where do I start. Horrible quality work. Overpriced. Long waits. Rude. No reason to take your car here

One star is too many for them. Have taken my car 6 times due to problems with the radio/media system. They seem not to care and after 3 years have not fixed the problem. I purchased an extended warranty when I bought the car brand new and they won't fix the problem. Recently when I took it in, they did tell me that they have replaced a lot of these media systems on other cars due to defects. But they won't replace mine. [[HIGHLIGHT]]I had to call the owner of the business just to get them to look at it.[[ENDHIGHLIGHT]] This dealership has lots of excuses for problems with their cars. I would never recommend them or a Subaru car. read more

First off, Moore Subaru is astronomically below zero stars due to sales manager Sarah Conti (sp). There is a fantastic sales associate at Moore Subaru named Tyler. He is very knowledgeable and friendly! Goes above and beyond for his customers! Wrapping an Outback purchase, when I requested the all-weather mats be thrown in (less than $200 customer cost), by admission of the sales manager Sara Conti. Now, I've purchased several cars in my lifetime. NO dealership has ever refused. They understood the stupidity of losing a sale of $35,000 over floor mats. Sarah claimed the cars are priced so low, that they'd be losing money to gift the mats. Nepotism... we hire twits! Tyler, I hope you run from that place. Any dealership would be lucky to have you on their team. read more

Drove in around 6:30 pm without an appointment because the warning lights on my dashboard had suddenly lit up. [[HIGHLIGHT]]Without the slightest hesitation, they took me in and promised to squeeze me into the next morning's schedule[[ENDHIGHLIGHT]]. And by mid-afternoon the next day they had found the problem, replaced faulty parts, and gotten it covered by warranty - friendly, fast and good at what they do. What more can you ask for! read more

3:39 ₫ الده * Q Moore Subaru Richmond Richr 个 Vickie Beaty 9 reviews an hour ago New Took my 2023 subaru 12/3/24 to Moore Subaru - service advisor Phil. Told 1-1 1/2 hrs to get oil changed and tires rotated. Appt was at 9 am received text 10:03 while in waiting room for approval asking for permission to change oil, rotate tires and asked if I wanted new cabin or engine filter. Asked Phil at approximately 10:15 why was I just getting request an hour later ? Got car back around 10:45 noticed soon as I pulled out less than a 1/4 mile down the road my auto start light which worked previously and idled down when stopped and light was orange on unless I turned it off then would go white just suddenly light went out, then would suddenly come on during driving, steering column also vibrated a little was not like that previously. [[HIGHLIGHT]]Had dr appt called service afterward was told someone would call me back they didn't.[[ENDHIGHLIGHT]] Next day I called spoke to Phil said bring it in the next day which I did. He told me that the auto start was working right according to his men and unless the steering wheel vibrated a lot nothing would be done unless I paid to gage it aligned and if his men looked at the auto start l'd have to pay. It worked, they broke it. Previously 1st oil change they broke my drivers side rear mud flap and scratched molding drivers side front. Horrible place. Also had issues with navigation and computer system took a year to get that resolved. Now after a simple oil change I'm stuck with a car they brooe read more

I will update what my experience is as I navigate this situation. I purchased a pre-owned Subaru Forrester for our first year VCU teen on Sept16. The vehicle has 113k miles and a very good carfax of maintenance history. The car has a 30day power train warranty. My salesperson was Mr. Carr who was extremely personable and this seemed to be exactly the right fit for a vehicle. I drove the vehicle which operated well and made the purchase after 2 test drives finding it to be a good basic car at a reasonable price. At the time of purchase the AC was working very well. We have just relocated to Richmond from New Orleans.My teen is not used to freeway driving so the car has not been driven often yet but it is meant to be a daily ride. I drove the car today and to my surprise and disappointment the A/C is completely out. It pours HOT air into the car with the A/C on. Even the vent/ac off pours hot air. Of course when shopping for a used car there is a worry I might be buying a used car with a problem but I've owned many Subaru and I'm confident in the brand. I also chose to buy at a dealership for honesty and reliability rather than a random car lot. Obviously I would not have purchased a vehicle with no air conditioning so I contacted Mr. Carr who does remember the A/C working well and also spoke with the sales manager who name I don't recall. The sales manager will be contacting me back with a date to bring the vehicle in to access the issue. Today is October 4th and I'll update this review as the experience unfolds. I think you can really learn so much about a business when there is an obstacle or problem with a product. I hope to update with a glowing outcome! First update Oct 5th (next day) I received a text from my salesperson saying that the sales manage apologizes for not calling back with a service resolution yesterday, but he was able to offer me the option of two different service appointments tomorrow. That's great news because the he had said that appointments were running about a week out but he would try to work something out. He must've fit me in. I've taken an appointment for 7:30 tomorrow morning and given the name of a particular person to ask for so I'm assuming this person has been briefed on the situation and will do their best to resolve things smoothly. October 6th I went to the dealership for my prearranged appointment and asked for Jamie as instructed. She was called down to meet with me and arrived promptly. She kindly assured me that they would perform a comprehensive assessment and she assured me that since I had just purchased a vehicle that repairs would be covered by the dealership. I appreciate it that she stated this very clearly without any double speak in case the repair was costly. I was offered an Uber home or the option to wait during the assessment. I elected to wait and in about an hour the helpful service person who was J.J. came to let me know that the repairs are completed. The problem is found to be an intermittently faulty relay. JJ let me know that not only was this replaced but testing was done on the compressor using die to make sure that there was no additional freon leaking or other problem that may surface later. I appreciate the fact that they took the opportunity to fully assess the problem to avoid future repairs and also that this was fully explain to me. My experience has been that everyone at this dealership has taken my repair as an opportunity to show professionalism and their commitment to customer service. I am extremely pleased with outcome of my potential problem. I would definitely recommend this dealership, their service department, and my sales person Mr. Carr. read more

I just took my Subaru here for service. It was flawless from start to finish. Making the appointment, checking in, and getting the job done was smooth and easy. There was a tiny hiccup, but they offered a solution before it was even an issue. That's how things are supposed to be done. I bought my Subaru from a competitor, but they have become so unpleasant to work with that I tried Subaru of Richmond. This is where I will be going from now on for service. read more

e day had finally arrived to pickup my pre-certified vehicle, a 2024 Crosstrek for which I had submitted a $500 deposit to secure. [[HIGHLIGHT]]The sales person Rayshaun was ok. His sales approach was not pushy. For me, that worked.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If only I could say that concerning the individual in the financial department Dino. Fortunately I was able to offer cash for the transaction, yet he was agitated and almost combative that I refused the offers of financing and extended warranties[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He exclaimed that he wasn't even supposed to work that day. On hearing this, I was considering walking out on the sale. I wanted the car not the attitude[[ENDHIGHLIGHT]]. The sales documentation also ignored the $500 deposit made by check which had cleared the bank three weeks prior. I thank God I brought a family member along who caught this mistake. He also insisted I receive an I. O. U. to address chipped paint which I was told would be addressed before purchasing the car. The experience was not at all what I expected based upon a relative's earlier dealings with this company, and I can't recommend dealing with them based on unprofessional behavior (finance staff) and deceptive conduct (attempting to ignore the $500 deposit). read more

I guess my review has more to do with the coat of a synthetic oil change and tire rotation. I get my synthetic oil changes in Joplin, MO for literally $53. And here in richmond the same service including tire rotation was closer to $200. Not a good value at all. I do have to say that the service was quick and I was outta there fast. The stick with the next oil change mileage was written like someone was simply too lazy to do the math and wrote 54- - - on it. Like fifty four thousand and what miles? I was traveling when I was over mileage due for the change. Would not recommend. read more

Found a car I was looking for but , the used car's battery was dead . I asked him to call me when i could test drive it, never got a call! I ended up buying a great Outback w/ very low mileage at CarMax. First visit , test drove and was given a great appraisal on my car. read more

This is a horrible experience. The service received was negligent, the service department failed to check for warped head gaskets. After nearly $3,000 the issue reoccurred less than 8000 mi later and they are refusing any support or repair. read more

The level of service has declined dramatically in the last year. After 5 years of very positive experiences, any loyalty to the brand and mostly the dealership, I can say I am no longer a fan. We are a 2 (and soon to be 3) Subaru family, and despite the convenience of the dealership, I will be looking g to go elsewhere for my service needs. read more

Went in for a rear wheel bearing and first time state inspection (2017 crosstrek). The price quoted was $200 more than competitors including other Subaru dealerships. I got a $50 coupon and a supposed $50 off the replacement part. They made up for the price difference in labor though. Charged 2.5 hours for a job that should take an hour. Horrendous shop fees slapped on top. While I was there I overheard staff talking about staff shortages. Why? My service rep. was away from the desk for 20 minutes, the other guy clearly picking up his slack. Got home and had oil stains all on the interior where the inspection sticker was placed. (First time with sticker there) Overpriced poorly trained service technicians. Will not return, I encourage you to drive to a different dealer or go to a local shop if you can. read more

I had a really positive experience. My parents and I went car shopping together, and they had called in earlier and talked to one the sales people. Harry Moseley was super knowledgeable and friendly; he was super personable while still. Wet professional. We were interested in Crosstreks, and he had a few ready for me to test drive. I surprised Harry by asking him if I could drive a manual, and he was super accommodating. We came in the morning around 10:30am and then a little over lunch time, I drove away in my new vehicle. I was really happy with my car buying experience, and as they say "once you go Subaru, then it's Subaru 4 Life." read more

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Bought my Subaru and was told it had 2 years free oil change. I asked my sales guy, did that include synthetic oil, he said yes. I always use synthetic. It is much better for your car. Went in for my first oil change, NOPE. Charged me 80+ dollars to use synthetic and the tech was a jerk. NOT a good experience. Will not go back for any service, ever. read more

Could not get an appointment for a whole month for inspection, oil change and tire rotation. Level of service has really declined. Never had to wait More than 3 days in the past. Will not go again unless something changes. read more

I came in because my Subaru was stalling whenever I tried starting it, and at times wouldn't turn on at all. My check engine light and cruise light came on and I knew something needed to be done about it. After a week in the shop they had ordered parts and done replacements that came up to thousands of dollars. The day that I picked it up I ran an errand and when I came back to my car it would not start, then when it finally did, the service lights were back on again. After many calls I never heard back from my service advisor Donnie. I am sick of mechanics taking advantage of women who do not know everything about cars. I am a young college student and have other things to be paying for. I took it to a Subaru dealership in Northern Virginia and they were actually able to find all of the issues. Don't waste your time on people who don't care about their customers. read more

I have had three Subarus. And have used this service department for many years. Communication, timeliness, and respect have gone down hill. This is the second visit in a row that communication and timeliness were less than satisfactory. read more

Needed routine service, oil change, and tire rotation on my 2017 Outback. The car has always been serviced at the dealership where we purchased the car new and were very happy with that service. We recently moved to the area and went with the dealership. The phone system at this dealership is terrible, 5 hours after our appointment, we still did not have a call that our car was ready for pickup. The old dealership gave me text messages throughout the service visit. Here we got nothing. Finally got a call to pick up the car, got there and the first car they brought out was not mine!! They did not go over the multipoint inspection or the bill with me. This is not the customer service that I am accustomed to! read more

My 83-year-old mother has bought four cars from Subaru of Richmond. She recently had an oil change there and they didn't fill the reservoir. She had to stop on the highway to have the engine checked. It cost $500 to fix. Then she got new tires and brakes from Subaru of Richmond. The mechanic didn't tighten the lug nuts on her tire enough. 500 miles later two of the lug nuts came loose on 95. Had she driven on, it might have killed her. The repair came to $465. When she confronted Donnie Myers with the bill for the repair to his mechanic's negligence, he stonewalled her and promised Chris Tomlin, the manager, would call her. A week later, they're still avoiding her. Don't bring your car to Subaru of Richmond if you want to stay alive. read more

I recently bought a Subaru and Keith was my salesman, he was simply outstanding. I recommend him highly. He was honest, sincere, no nonsense and efficient. Perhaps the most humble car salesman I have ever met. This was my first Subaru purchase and I will be back, to see keith. His transparency bred lots of confidence in the car buying process. Thank you Keith! read more

DO NOT APPLY TO OR WORK FOR THIS DEALERSHIP! My husband negotiated his pay with the manager Chris and after going through a drug screening, background check, and declining another job offer the manager called my husband in to tell him he can only give him the original amount my husband respectfully declined. I don't know how anyone could be so disrespectful of someone's time. My husband would no longer work here for any amount of money. read more

We bought my daughter a gently used 2015 Subaru Forrester from a dealer in Hampton Roads. Last week, a month after the purchase, she was on the highway outside of Richmond when lights started going off and the car was driving oddly. She immediately got the address for the closest Subaru dealer and drove to Subaru of Richmond. The service center was packed on a Friday afternoon but when she explained the situation they agreed to look at the car and determine what was wrong. It was the alternator- and would be a $850 job - which was so discouraging after having just bought the car with 30,000 miles. Donnie Myers, service consultant, went above and beyond, making time he didn't have, to find that the Subaru warranty would cover this situation - and even covered a loaner vehicle!!! Mr. Myers took the time to get her in a car and on her way - and made us all recognize the great value in a Subaru purchase!!! read more

I brought my vehicle in for a free recall inspection. It was a major chore to find a time that worked given my schedule and their limited service room hours. We finally made the arrangements work and they took a look and determined my vehicle did not have the faulty airbag. A week later they called and told me I needed to bring it back in so they could capture the VIN to close out their paperwork. Their fault for not writing the damn number down. I have been receiving letters and post cards stating I need to get it looked at so apparently the dealer did not notify Subaru and the NHTSA that my car was fine. I called them back today and the service guy was extremely rude and flippant when talking to me. Do not patronize this place! read more

I went to check out new vehicles. My very 1st purchase as a woman. It was a an exercise in futility since a person named Rocco told us we needed to come back they were too busy. Thank God for David who not only let us test drive a beautiful Subaru. Rocco unfortunately kept inserting his opinions into our dealings with David. Rocco told us we had to get the sport package on that Subaru. At this point we left and after talking to my brother I found a dealer in state who said No you do not have to purchase the sport package. Right there and then we decided to deal with a dealer in Leesburg. Dulles Motorcar here we come. We went to Leesburg I loved the respect I was given by my sales guy Eric. I purchased my 2020 Kia Soul GT and I love it. It was a cash sale that Rocco managed to lose for the Richmond dealer. read more

Harry Moseley was truly a pleasure to work with. He was very professional and made the first time car buying experience super easy. I didn't feel pressured at all which is one of the many reasons I decided to to get my first car from Harry. He was very responsive to all of my questions. I ended up getting a 2017 Impreza Premium 5-door and absolutely love it! I would highly recommend Harry and the folks at Subaru of Richmond. Thanks you again so much Harry! read more

Brought my car in for diagnostics because of a rattling in the engine. They ran the diagnostic test first thing in the morning and advised me that the exhaust clamp was rusted and needed to be replaced. I told them that I would call them back as I wanted to consult with my husband about possibly getting an oil change and tire rotation. I called them back at around 8:30am advising to just replace the clamp. The whole day passed and no status on my car. The next morning and still no status on my car. I finally got a hold of somebody in the afternoon advising that they just finished the work. note: I called them... they didn't call me... AND I made attempts to call earlier that morning, but was routed to the receptionist a couple times before I got dropped into somebody's voicemail. Anyway, I don't understand why it took more than a day to replace the clamp, but I let that slide. What's disturbing most is that they never checked that the services they performed on my vehicle was covered under warranty (it's pre-owned certified), so that I didn't have to pay for the $100.00 diagnostic fee and the parts to replace the clamp. While the service here is adequate, I don't feel that they are really looking out for their customers at all. read more

This is probably the worst customer service I have every repeatedly experience. From condescending attitudes in the repair area to the "lack of care " about even returning a phone call from our salesman (David Loenhagen) AND WORST of all from the SALES "MANAGER" Rocky. After 9 unreturned phone calls the salesman finally answered my call and responded "I didn't return your calls because I don't like to give people bad news!" Why do these people stay in business? Surly they are in "sales" and realize we do have other places we can choose to do business. I surely will be...even going out of my way to NOT do business here. I should have gone to the Orange VA Dealership who actually wanted our business. read more

Tom Carr was a rockstar. Best car buying experience I have ever had. I've had many experiences with many dealerships and brands. Tom and the staff gave me everything the other dealerships wouldn't- honesty and an upfront offer on my current ride and upfront insight to pricing for my new vehicle. Subaru of Richmond was 1 of 5 dealerships I visited while shopping for my 2014 WRX. They were incredibly courteous and I would never go anywhere else again. Every other dealership treated me terribly and would hardly even show me the car. I went to Pence Subaru just down the road and was disgusted with the pressure and terrible customer service. In the end I drove two hours to get to this dealership and two hours home and I'd do it again every time. Tom was fantastic, the sales manager was even a pleasure which is rare, and the gentleman that helped me process my out of state registration and taxes, forms etc. was also a great help. I remember thanking him for all of his help and he said "we sell cars every day, but no one buys cars every day and its important to remember that". Buy your subaru from these guys every time read more

A so-so service experience. I believe this dealership is primarily Cadillac with Subaru as the ugly stepchild on the side. Took my car for a regular oil change and tire rotation per the maintenance schedule. When I bought my car last year I got a 24,000 miles free service plan included with the vehicle. As I believe all Subaru vehicles did at the time. Upon arrival I was directed to a guy called Don. He said it would be an hour and to wait in the customer lounge. The tiny customer lounge was full so I had to sit in the showroom. The dealership is very 1980's and in probably need of an update. Two hours later the car was ready. I went to pay and was told it would be $106. I pointed out to Don that the Subaru comes with a 2 year free maintenance plan. I was told that as I bought the vehicle at another dealer it was not valid. I tried to correct him and told him to look it up on his system. He said he was unable to do so. I think that is because they are running Cadillac systems and Subaru iNet. After several minutes of having to get sassy with Don he reluctantly went to speak with his manager. The manager immediately looked up my vehicle on iNet and saw I had the maintenance plan. The charges were eventually waived. Two issues here. Firstly, the customer is always right. Secondly, why was the service rep so hesitant to look up my car in the system? It should be the first thing he did when I alerted him to the issue. I would have given this place less stars, had it not been for the service manager. Who came down to apologize for the error. I wonder how many other people have gone here and paid for servicing which should have been free?? On a side note, my wife has dealt with a guy called Decio in the past. Who has been very friendly and helpful. I guess I will have to make sure I deal with him moving forward. read more