Ok service for maintenance but difficult to talk to service Line busy online appointment did not work no-one confirmed it; lots of static on phone line this am ! It's definitely not up to par with lexus of Richmond read more

Was the best thing I ever did coming here . Mr Kelly Taggert was the best person to talk to he was great. And Stephon Ross was also great I'm 69 and this was best dealership I have ever been to. read more

I scheduled my state inspection here and it was such an easy appointment. I came in about 15 minutes early on a Saturday, drive right in and was escorted to the waiting area and offere6a cold bottle of water that hit the spot. 30 minutes later I was on my way home with my newly inspected car. read more

I brought my 2019 Kia Nero in for a routine 50K check up and to fix a left turn signal. I ended up with a bill for $3,500. The technicians forgot to replace bolts for the plastic that covers the engine. After my first visit, I noticed that the plastic was hanging low and was ripped. I took it back to the dealership -and they "fixed" it. The car was still driving funny so I took it back a 3rd time within 2 weeks. This time, they blamed it on me and also said there was old damage to the radiator supports. I asked them to replace the plastic parts that had been dam ages due to their negligence (not the radiator because that does seem unrelated). The service manager, Bobby Whitaker, was dismissive and would not accept any responsibility for his team's shoddy work. It's also worth noting that his team failed to notice the problem on the first or second visit. I have NEVER taken a car in for preventative maintenance and had it leave worse than it came in. I will never get work done at a Page Auto Group location ever again. BUYER BEWARE read more

Sean was very attentive and caring during the entire process! Recommend you go and see him

Hello. I called to make a service appointment and they refused unless I had the VIN. I'm in the house working so didn't have it with me! I've owned probably 50 cars in the 45 years I've been driving and have never been refused an appointment because I didn't have the VIN number. Told her I'd bring it with me but she said can't do that! Makes no sense. Worried about bringing it there in the first place because me son-in-law had a simple oil change done there a while back and they forgot to put enough oil in the car and he got stranded in Charlottesville for the night! read more

I purchased a used vehicle from this dealer. After 1,000 miles driven, I found out the serpentine belt was bad. My mechanic said I should not drive it, and get the dealer to fix it. What a joke!! I have never been treated so badly in my 50+ years of driving and taking care of my vehicles. West Broad Kia is the worst place I've ever dealt with. All women are stupid, or so they think. read more

Service Department was great 6 yeas ago, but it has gone downhill badly-- questions not answered, and no promised call backs re problems. The mechanics may be fine, but the desk staff is the worst I've ever dealt with over my decades of driving. I love my Kia car, but this dealership has lost my business. read more

Today (OCT 11, 23 ,I started my new 2024 Kia Sportage with 1024 miles on it and when I started driving it, the engine started to rev up on down , while the car was not able to get up to speed. I pulled over and turned off the car. I was thinking about calling for a tow but I then started the car and it sounded ok, so I drive it and it appeared normal. I though I should have it checked so I call West Broad Kia in Henrico, VA. I told the service person about the problem and was told I would have to wait until Nov1. I said what happens if it happens again and I can not drive it. She said you still need to wait until Nov 1!! This is not what I expect to hear and would not buy a Kia again with this type of support. J Becker read more

They put the wrong tires on my car. I had to take it back on another day and they told me that I could wait for about two hours or come back. I asked for a loaner car since they were at fault and they refused. I then asked if they could provide a ride home for me and the answer was no. I had presented a 15% coupon which I received from them for my birthday and they didn't honor it because they said I was getting a deal on the tires. I asked if they could use it for the oil change and labor and they refused. I have purchased three brand new SUVs from this dealership in the past 10 years and also have referred my family and friends to them, and they send me mail and emails telling what a valued customer I am. Well I will no longer be a customer of this dealership. I gave 2 stars because Phil was the only person to treat me with respect. Otherwise it would reluctantly be 1 star. read more

My Kia Optima broke down while I was driving home from a trip to New York. It broke down in the Richmond area. I live 4 hours south of Richmond. I had it towed to a local family owned mechanic that I found on Google. They told me it was engine failure and that it needed to go to a Kia dealership. West Broad Kia was the closest one. This happened on July 15th. West Broad Kia said my car couldn't be towed to their dealership until August 5th because that was the earliest appointment available and they wouldn't accept my car until then. Thank goodness the family mechanic shop didn't charge me for storing my car until it could be towed. When my car finally got towed to the Kia place, it took a WEEK for me to speak to anybody to even acknowledge that my car arrived at the dealership. I called repeatedly and left message after message for a WEEK and not a single person called me back. I had to call the sales department and ask them to talk to the service department to call me. I just wanted to know that they even had my car. I finally got a call back and was told they would call me after they have time to diagnose my car. When they called me back they confirmed that it needed a new engine and that it was under warranty but because there were 25 people ahead of me in line who also needed new engines, it would be early October before it was ready! They offered me a rental but said they could only offer me a rental for ONE week and I would have to drive the 4 hours up to them to pick up the rental from THEIR rental place. Where's the logic in that?! When it got close to October, I called and checked to see if it was close to being ready because I live so far away, I would need to take time off work to come and get it. Every week since the first week of October, I texted the service department and every week I got the same answer...they are running a little behind, it should be ready next week. That was all the information I ever got. Fast forward to last week, the middle of NOVEMBER and I finally decided to call the service manager instead of the tech I had been interacting with, who told me that they were dealing with having to install rusty engines into cars because they were coming in rusted from their supplier. I don't know if a rusty one was put in my car but I know some poor car owners ahead of me in line got rusty ones. This past Monday I got the call that they were finally starting to work on my car. Found out that the serpentine belt was cracked and needed to be replaced. I can't be sure but I'm thinking the defective engine probably cracked it in the first place, but whatever. I picked up my car today and let me say how absolutely disappointed I was with their in-person customer service. Keep in mind, they have had my car for almost 4 months with very little information along the way and the tech who gave me the paperwork today to sign, spent only about 5 minutes with me. He offered no information other than answers to the questions that I specifically had to ask. When I got in the car, there were brown smudges all over the dashboard that they couldn't be bothered to wipe off. They left the dirty, crumpled paper floor mat in there AND when I turned the car on, the tire pressure warning alert came on showing me that three of my tires were low on air. They didn't even put air in my tires! The paperwork I got says they did one of those multi-point inspections and yet they didn't put air in my tires?! They must have only inspected the parts that cost money because they told me I also needed a cabin air filter for $79! I plan on taking it to my family mechanic who doesn't charge nearly as much. My car made it the 4-hour drive back home just fine today, but my overall experience with the service department was absolutely terrible! I have already told everyone I can not to buy a Kia because this whole engine debacle, in addition to all the recalls before the engine failed, was insane and not worth it at all. Having to deal with the service department at West Broad Kia just made a bad situation even worse. Avoid them at all costs! read more

I bought my Kia K5 back in 2020 from Mike and he was very knowledgeable & worked with your needs and wants! Thank you Mike! Recently I had an issue with My K5 and DJ and his team from the service department accommodated me when they saw I was having a tough time. I really appreciate this dealership. They have gone above and beyond! I would highly recommend anyone who wants to purchase a vehicle to this spot. Especially since they won't B.S you provide you the facts! Thank you all once again! -Miguel read more

I am absolutely the customer. I called about the extra oil, left a message with Bobby, DJ, and GM. No return call. Followed up in person, Bobby was off. Andrew on site. Took complaint. Made promises. Repeatedly referred to Kia Engine Settlement, which was not at issue. This was attempted deflection. "Hey I feel you it is KIA corporate's fault." Andrew states he will give Bobby my documents and Bobby will answer for any mistakes tomorrow. I received no call from Bobby until late the next morning. He claimed he was watching the video and would call me back. After waiting 3 hours, I followed up in person. Bobby stated he "still wasn't finished watching the video." But, of course, somehow was at the exact spot to gaslight his position. When I pointed out to him the myriad of ways his evidence was unconvincing, he became rude, brusque, and dismissive. So I said I guess we have to go to court. To be clear I was asked to leave when it became clear I would not accept gaslighting in lieu of actual service. "Go somewhere else." Is hardly the experience I would want potential customers to read about my business. I've provided this organization with several opportunities and options to resolve this directly or through neutral third parties. Thank you for proving for me you're unreasonable, unethical, and unwilling to stand behind your work with anything other than your mouth and keyboard. read more

If this organization stood behind its work, you would have spent the last month doing the work on my vehicle to prove me wrong. That would have been less time and energy than attempting to gaslight a customer who has the reach to expose the totality of neglect and negligence commonplace at this location. Continuing to dismiss an informed customer's well documented complaint is a terrible look for a supposedly reputable business. But, I don't work at a Kia dealership so I got time, today... read more

Took in car to fix a door lock actuator and wound up getting the wrong one 'fixed' while the other three were now broken, and then were told those three are broken because of the age of the vehicle, and that they could fix for another $1,600 by charging a diagnostic fee for each (they already knew they broke them but needed to take an hour for each to diagnose) plus parts and labor. They also broke our speaker trying to secure front door. Would not refund us any money and we are now left to file in small claims court. Dishonest crooks who do terrible work. read more

Long Story short. 2022 Kia Niro EV 23 month old car. Headlamp went out, car would need to be jumped if not driven within 5-6 hours. Wanted to charge $179 x3 to diagnose the headlamp, battery and regen brakes because of error messages on the dash. 12volt battery was bad, they would not replace under warranty based on mileage. Battery cost $260 plus $90 installation and $179 to diagnose. Battery fixed error messages on dash. New battery went dead when car was not driven over night. They could not determine why after keeping for a week. Service advisor was not friendly and service manager was unhelpful. 3 months later battery is not holding a charge and I can't get an appointment for a month. Definitely would not recommend these guys for service, don't care about the customer, they just want your money. read more

In for service on a 2013 Kia Sportage recently for a n issue. Prepaid for the service and part needed for an out of stock part. Took 6 months to get the part in and I had to call to learn that it was there. No word from the Service Center that it had arrived and probably had been for some time because magically it was there when I called. Fast forward to today, approximately a month later, issue is back. Tried calling and cannot get anyone on the phone to help. Terrible! read more

Excellent experience purchasing my new Kia Telluride SX Prestige from Kelly at West Broad Kia. They easily offered the best pricing to order the SUV (I actually drive down from DC to pick it up), offered great communication through the process (you do need to be patient, it took 10 months to receive the vehicle) and excellent customer service when picking up the vehicle. Overall, I loved the experience and I LOVE my new Telluride, it's amazing (blows away my 2015 Jeep Grand Cherokee)!! read more

West Broad Kia - Car Dealers Near Me - Richmond, Virginia

State inspection, tried making an appointment through their web site on Monday 12-7-20 never received a call to confirm left a voice message with service desk on Wednesday no call back. Finally drove to dealership to make appointment and told the service guy what was going on and he gave me the look of so what horrible experience would not recommend this service department to anyone. read more

New car purchase went so smoothly! I appreciate everyone making this purchase so convenient for me. Ryan was extremely responsive via phone, text and email. I'm a loyal Kia customer! read more

There is a safety recall on my car. It can cause a fire in the engine compartment! I left messages to the service department twice with no return call. Yesterday, I used their mediocre online appointment service and made one for two weeks out. West Broad emailed back that the parts wouldn't be in for another FOUR weeks! So I called other dealerships. The first one I called HAD the parts and scheduled me for the date I wanted. Today, West Broad Kia called me and said Kia was restricting the number of parts per dealership and they were out of the parts. (Conversely, the other dealership said their parts manager thought ahead and ordered extra!) When I mentioned the poor responses from the service department, her response was, "I never got a voice message." Sorry, but the first response should have been, "I apologize for your inconvenience." read more

We were looking for a 2023 Kia EV6 in late October 2023. Our salesperson (Tucker) was polite, professional, and very helpful. He was happy to look up inventory to find the car we wanted, and he very kindly parked the car I wanted to test drive in a covered area on a rainy day so I could look it over and stay dry. The inventory at the dealership was good. The reason for the 2 stars is that the sales manager stated that he could do nothing to bring down the price beyond what was publicly advertised (MSRP minus an advertised nationwide rebate). We brought up multiple ideas, and I stated I was ready to purchase the car with a personal check that day if we could agree on a package. He offered absolutely nothing, not a dollar down, not a service package, not accessories for the car, absolutely nothing. I'm almost 50 and we've been through some car shopping over the years, and we have NEVER had a dealership manager refuse to negotiate AT ALL. We bought the same exact type of car at a different dealer in the state the next day who negotiated down to the point we felt it was a fair price. And the knowledge, experience, and friendliness of the staff at the dealership where we purchased the car made the West Broad Kia manager staff look like they have a lot of room for improvement. read more

Nasty employees, bad attitudes and when they can't find the problem and you get upset they tell you never come on their lot again!! I was cursed out, lied to, had damage done to my headliner and they completely lied about that! It was a simple Bluetooth issue and I had it fixed by a stereo shop. Manager backs the nasty way his employees conduct themselves and between myself and my family we have purchased 7 vehicles from them! Love my Kia but this dealership SUCKS!!! read more

Kia had issues and national recalls for their vehicle, the Kia soul. We have a Kia soul that we took up there that was operating just fine and then once they did the mandatory recalls, I noticed the engine was sluggish and I took it back up there and they supposedly replaced the sensors, and then I had to take it back up there again the same day for failing again. The car couldn't get up to speed. They have had the car for a month now, determining that they needed to replace the engine. They have not done so nor have they provided me with a loaner or a rental car to use. And they keep saying that all the rental cars are out. if I were you, I would look elsewhere to get a car or to have your vehicle serviced. I have lost complete faith in them and I don't know how much longer the car is going to take to get fixed. Not a very happy customer. And I will never buy another car from them ever, nor will I take my car back up there for service. Ever. Poor customer service. read more

Was great on time and completed job in timely manner. I would take my car there as they are very helpful and professional. They only have a few people waiting for vehicles. read more

I have had issues the last 2 times I received service. Go elsewhere. 1. Battery terminal was leaking acid after picking up from routine service. Was on the side of the road and they would not tow me back to fix. 2. Recently, my brake caliper siezed the day after getting a state inspection. I had gotten brakes and rotors done 3 weeks prior with no issues from another place. Coincidence, maybe... But you know the old saying, fool me once.. read more

My husband and I had the pleasure of working with Mike on the purchase of our new KIA. He was very patient with my indecisiveness on exterior color. He went above and beyond to make sure I was comfortable and happy with my choice. We will be going back to him again with any vehicle purchasing needs. read more

Whatever you do, avoid West Broad Kia. Their service department is nothing but scam artists and lairs. They use half truths and unfair practices to try and over charge for service repairs. One service person will say one thing, the next another and both will say it's the other one's fault, but we are still going to charge full price. In addition, the service manager is a joke. There are other options, use them. read more