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    Pearson Mazda

    3.0 (96 reviews)
    Closed 12:00 pm - 5:00 PM

    Services - Pearson Mazda

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    19 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Pearson Mazda Photos

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    Recommended Reviews - Pearson Mazda

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    ----- Do not get your car repaired here ----- This dealership operates in a shady and unacceptable manner. I was quoted a $5,718.71 bill, yet they refused to provide a detailed breakdown of parts and labor costs (see attached email screenshot). "This dealership does not provide parts list with pricing because they do not want customers to take the list to another mechanic. My understanding is that's a common occurrence in the area and the dealer is able to set that as their policy." I've never encountered a mechanic or dealership--whether it's a small local shop or a reputable brand like BMW or Volvo--that refuses to share this basic information. It raises serious concerns about potential overcharging. Why else would they withhold the breakdown? It's shocking that customers are expected to pay thousands of dollars without knowing exactly what they're being charged for. I will never return to this dealership, and this experience has completely soured me on the Mazda brand. I strongly advise against servicing your vehicle here.

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    6 months ago

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    8 months ago

    Bought a car 60 days ago. Leaking oil all over driveway. How they saying we must pay

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    9 years ago

    Business owner information

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    Mike S.

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    Page 1 of 3

    Ask the Community - Pearson Mazda

    Review Highlights - Pearson Mazda

    After I picked up my car, Paul took the time to setup and go through every single feature that my vehicle offered.

    Mentioned in 7 reviews

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    West Broad Volkswagen

    West Broad Volkswagen

    2.7
    (45 reviews)

    Jason at service was incredibly helpful. My Jetta was having issues and the past two places I took…read moreit to were unable to find the issues. Within minutes, Jason found the issue and provided me with many options for solutions in my busy schedule. Very kind and patient employees overall!

    I've been a customer of west broad Volkswagen for over 20 years but I've owned over 20 Volkswagens…read morefor over 45 years. I come from a family of VW owners, I even went to the original Woodstock and a micro bus with my parents. That said it is because of the experience with this and other Volkswagen dealers that we have decided to sell all 4 of our families VWs. Never again will any of us drive a VW solely based on the fact that the mechanics and the service department are completely clueless and seemingly dishonest. I wish I had a fraction of the tens of thousands of dollars I have wasted at the dealership for them to tell me that they're fixing problems only to find out that there was no problem or that they didn't fix the right problem at all. We have lost complete faith in west broad Volkswagen and pretty much all Volkswagen dealers ability to solve even simple problems like fixing an air conditioner. It's really sad because I've always loved the brand and I Have had absolute brand loyalty going back to the 60s and they just don't know what they're doing and you end up with cars they literally cannot be fixed. I've got two Volkswagens right now that I have paid probably $10,000 between the two of them to have Repaired over and over and they just are stealing from me at this point and are still broken. I don't know that they're dishonest so much as they are completely incompetent. I'm gonna move onto brands where they actually have qualified mechanics that know how to repair the cars that they sell. It's been a good run VW but I'm tired of hemorrhaging money on incompetence.

    Crown Acura Richmond

    Crown Acura Richmond

    3.5
    (46 reviews)

    I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

    The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

    Community Auto Sales

    Community Auto Sales

    4.2
    (5 reviews)

    In Gary's own words from his web site, he comments that "We know, and fully understand, it would…read morenot be possible without all of the great support and the many referrals as well as friendships that we've built while in business. We will continue to strive in making your car buying experience a relaxed, fun, and stress-free process." Count us among Gary's new-found friends and endorsers. In our case, we had an unusual set of transportation needs. We were looking for a high-end RV to support our plans for cross-country roadtrips. Suffice it to say that our needs didn't match the typical run-of-the-mill item in Gary's inventory. But, leave it to Gary to find what we were looking for... A beautiful, previously owned, low-mileage, pristine condition, Mercedes/Airstream RV! Who could have imagined?!? It has proven to be the ideal vehicle for us and we love it!. This is a great illustration of the lengths Gary will go to in order to make new friends and satisfied customers. We managed to conclude a transaction for the RV quickly and easily. Gary and the other members of his team were very helpful and wonderful to work with. Gary is very personable and plain-spoken in helping to find the right vehicle at the right price. We very quickly felt at ease with Gary and the sense that we were working with a trusted friend. Based on our experience with Gary, we're confident you'll have a similar experience. Though we live in the Washington, DC area, we plan to return to Gary's Community Auto the next time we need a car and I'm sure he'll find just the right thing for us once again. Happy car shopping!

    Darryl, Leigh, and Bryce were exceptionally helpful and always straightforward with us while buying…read moreour used car. They were the only used car dealership that we didn't get the creepy "used car dealer" vibe from. I Highly recommend them. However, if you are financing through them be aware that they don't seem to understand interest rates, apr, and terms very well, so do your own homework.

    Pearson Mazda - autorepair - Updated July 2026

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