There are lots of pros about this dealership. I bought my Passat here 8 years ago, and almost always went here for servicing. The sales people are very personable and helpful, and I found it relatively quick and painless to buy the car. The service people are also truly committed to providing good customer service. The waiting area is very nice, and they have a shuttle if your car will be in the shop for a long time. The cons are the price - part of which is merely the burden of having a VW. They do great quality work, so I found it worthwhile to have certain fixes done there. (But auto shops would probably be cheaper.) In one case, they fixed a tail light for a state inspection and charged $30 for labor. (?!?!) That was really unfortunate, because I could have done it myself, or had an auto supply store do it free... So, if you pick and choose what you have them do, I think the shop is worth using at times. read more

I've been a customer of west broad Volkswagen for over 20 years but I've owned over 20 Volkswagens for over 45 years. I come from a family of VW owners, I even went to the original Woodstock and a micro bus with my parents. That said it is because of the experience with this and other Volkswagen dealers that we have decided to sell all 4 of our families VWs. Never again will any of us drive a VW solely based on the fact that the mechanics and the service department are completely clueless and seemingly dishonest. I wish I had a fraction of the tens of thousands of dollars I have wasted at the dealership for them to tell me that they're fixing problems only to find out that there was no problem or that they didn't fix the right problem at all. We have lost complete faith in west broad Volkswagen and pretty much all Volkswagen dealers ability to solve even simple problems like fixing an air conditioner. It's really sad because I've always loved the brand and I Have had absolute brand loyalty going back to the 60s and they just don't know what they're doing and you end up with cars they literally cannot be fixed. I've got two Volkswagens right now that I have paid probably $10,000 between the two of them to have Repaired over and over and they just are stealing from me at this point and are still broken. I don't know that they're dishonest so much as they are completely incompetent. I'm gonna move onto brands where they actually have qualified mechanics that know how to repair the cars that they sell. It's been a good run VW but I'm tired of hemorrhaging money on incompetence. read more

Had a new retractable sunroof screen installed for 2K. Nice job but roof been leaking massive amounts of water ever since. 2 " of water in back floor every time it rains. Have to keep car in garage. Cannot take the car out in the rain. Seems like everything they "fix" or "repair" creates new issues. Had similar problem with brakes previously. Asked them to check for grinding noise. They said all was well. I knew better; took the car elsewhere same day and they replaced pads that were metal on metal. read more

West Broad Volkswagen - Brake pad deemed "just fine" by West Broad VW - Car Dealers Near Me - Richmond, Virginia

Will never buy another VW. Love the car. But W. Broad VW incapable of servicing it. Found a German car specialist instead. And he told me to get rid of my 2 Tiguans and buy Toyotas. After researching a year that's what I'm doing. read more

I stopped by the dealership as I am from out of town and wanted to talk to someone at an actual dealership for information on my VW. The parts gentleman could not have been more helpful and printed a diagram to be sure we had an understanding of the correct parts. I then went to service to get an estimate and the service person refused to provide me with one. He said they had to diagnose it for $160.00 I had already had it diagnosed and simply wanted to know what their computer estimated the time to repair it would be. I am a in a fixed income and have to plan repairs carefully. Shame on you and your loss of business. read more

The service the department is terrible. It can take a month to schedule something and good luck if it's a repair. (Read my experience below). I bought the service package and I'm doubtful that anything was done. And when it came to certain things that needed to be done outside my service package, the price was enough to make you think it's time to just get rid of the car. I just can't seem to trust these people. My experience: I had an intermittent issue, I brought the car in and they said it was fine. It happened again a day after I got my car back. The next available appointment was several weeks later. I book my appointment and several weeks later I bring my car back. This time the car is acting up up to the point I drop off my car. The service advisor checks it out while I'm checking it in and says it's working. I could tell he thinks it's user error but he said he would "pull the codes." (Strange that he didn't mention he pulled codes the first time) He calls me 30mins later and said they found nothing. I get the car back and it's still acting up. I ended up going to the VW dealership on the other side of town. Come to find out, they are busy but they have many appointments available and I was able to get one within 3 days. Once again, the car is working fine when I get to the dealership. The service advisor said that it's ok, they would pull the codes. I get a call 30 mins later and the service advisor tells me they found a problem! I feel like the only thing west broad VW overlooked was that the issue was not user error. read more

I've been calling the location for the past 5 days to make and oil change appointment And everytime I've been transferred the call has been cancelled. I've tried calling back the number as a whole and no response very unprofessional very disappointing. read more

PARTS AND SERVICE DON'T ANSWER THE PHONE once transferred. I am temporarily disabled with difficulty walking post cardiac surgery. I had to make three trips to the dealer to order the part, schedule the service appointment and have them start work the towed vehicle , because once they transfer the phone from Sales, my call went to a voicemail that no one ever returned. I complained to a sales rep, who says he hears that a lot. I called another day looking to speak to the GM. The sales agent haltingly told me he wasn't in and hung up without offering voicemail. It's a shame that this is known, but they don't seem to care. read more

They fixed my Tiguan and found things I didn't know about. It's working perfectly now

Just a COVID update -- service is still great and they are doing a good job with safety protocols! When you drive into the drop off, there are clear markers to keep customers 6 feet away from each other and the staff. I ended up waiting for my car in the waiting room. It was pretty empty and everyone had on masks. They also have a business center area where I was able to get some work done and do a conference call. Robert, who was my tech for this visit, did a great job of explaining all the charges for my 50k maintenance work. read more

First time having my daughter's car serviced here. Got a recall notice and it was easy to make the appointment. I picked a 7:30 am appointment and arrived at 7:29. The service guy came over and said they weren't open yet and locked the door. A few minutes later he came and opened the door for me to drive the car in. I'm used to having my car serviced at CarMax and they are always so friendly, so it was definitely different to have a service person who was indifferent at best. The waiting room was better than CarMax with different drink options (coffee, water, juices) and they had some packaged muffins. They were quick in making the repair...I think I waited for 45 minutes. I don't think the service guy cracked a smile the entire time, even when I wished him a Happy Thanksgiving. Guess that's why I keep buying cars (and having them serviced) from CarMax. read more

West Broad Volkswagen - Car Dealers Near Me - Richmond, Virginia

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My son had a great 1st car buying experience due to James. He came out to the lot to greet us almost as soon as we hit the lot. He is knowledgeable about the car features, prices, and inventory, which allowed him to point out several options right away for my son to choose from, which saved us a ton of time. As we all know when a kid shops for their first car, they want to leave the lot with a car that day. We got a super late start and arrived at the lot mid-afternoon on a Sunday. James and the detailer stayed past closing to ensure that my son's car was delivered as promised! James took the time to show my son all the vehicle's features and how to use them before we left the lot. James was courteous, professional, and knowledgeable. THANK YOU soooooo much for a fantastic buying experience!!!!!! read more

Too much nauance to hash out on here so I will just leave a general review of the service department. It's the only dealer I go to where 100% of the time it ruins my day or my morning. It's just a bad culture with these guys. Their general posture is "how can I NOT help this person"...... "how can I make him regret his decision to take the car here". They are snarky, they mock customers when they leave, they make eye contact with the other service reps and laugh when there is any issues with customers. Rude is part of it but it's more just a bad attitude.... Toxic environment as they say..... like they are doing you a favor by servicing your car. It's been like this for 15+ years and has survived different ownership. It's close to me so I wish it would change but I am stuck driving 40min now to a different dealer. They also try and charge you $150 just to look at an issue that's 100% under warranty. Owner seems to have hired someone to clean up bad reviews. I see a bunch are gone now. Maybe improve your business and stop spending money on lawyers to clean up reviews. read more

Last week I called to get an estimate and schedule an appointment to have a part put on my car , after speaking w. a lady in service she informed me the price for the part as well as labor. After I notified her that I had my own part, she placed me on a brief hold to ensure it was okay for me to bring my own. She then transferred me to the parts department where I spoke w. a man (names never mentioned) who told me that was okay and the price for labor. I asked if the time was still okay or if I needed to be transferred back to the lady to confirm and he said I was all set for Tuesday at 9am. Concluding the call , I typed the info in my notes so that I would not forget. Today, after traveling an hour to dealership, I'm told they cannot find an appointment anywhere. Bobby argued with me, asking a name of who I spoke with and if I received a confirmation email.I showed him the phone call from my log and suggested he ask his staff who spoke with me on that day because I was unsure and didn't think I would need that information. In conclusion, the only resolution he had was for me to be squeezed in and charged an additional $200 than what I was quoted the week prior. Not sure why I should be inconvienced for an error not made on my end. I'm clearly unable to schedule my own appointment or send myself a confirmation email since I'm the customer and not an employee, and surely wouldn't have wasted my time or gas. Honestly beyond ridiculous and very unprofessional. I would have respected if whomever quoted me the wrong price , to call back and mention it ahead of time instead of allowing me to waste 2 hours of my day coming to an appointment that was magically deleted after speaking with not 1 but 2 team members from this location. read more

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DO NOT BRING YOUR VW TO THIS PLACE FOR SERVICE. I brought my Passat in for a simple synthetic oil change, and somehow my car had NO oil in it. Then, when you contact them to get some assistance and have them remedy the issue that THEY CAUSED, you are told that they cannot help you. There were ZERO attempts made to deescalate the situation and off to fix what THEY did wrong to cause my fairly new Passat to have ZERO oil in it after getting a synthetic oil change in September 2020. I have proof that my vehicle has not been on the road racking up mileage. It sits in a garage! So......how would the oil have magically disappeared??????? Clearly either they put half of the oil they were supposed to, didn't replace a washer/filter/hose, or never did the service AT ALL! I have never had any issues with my Passat until taking it in for service at West Broad VW. read more

I bought a 2018 Volkswagen Atlas only to find it was defective to include issues with blind spot and overly aggressive lane assist making it dangerous to drive while lane assist is turned on. The ride is terrible like an off-road vehicle and the left fog light continues to throw codes. The kick operation for the lift gate works 25% of the time. The remote start was not operating. The bright answers given by the terrible maintenance at west broad VW was to turn off the active lane assist which also corrected some of the rough ride under 65 mph. They did nothing and I had to take the vehicle elsewhere. As it turned out as I suggested the wheels were not balanced, the all wheel drive and the lane assist were malfunctioning and there was bare wire on the left fog lamp that west broad missed when they charged $149 for new bulbs I did not authorize or need, they were given over a page of issues and knew I replaced the original bulbs twice then tried 3 different types of LED bulbs but they paid no mind and just put new factory halogen bulbs in and returned the vehicle to me with the warning light for the left fog lamp still on. The bare wire was that issue. I will be going to a different VW dealer to service the lane assist. Terrible experience I would give begütige stars if I could. I realize the VW atlas is not a smooth ride to start with and the 2018 is one of the least comfortable years but any mechanic that turns off an option rather than fixing it is wrong, especially when a vehicle has 2 bumper to bumper warranties. That plus not addressing how crappy the other options are inconsistently working brings bad to a whole new level. Finally not returning parts as requested and missing the bare wire but charging for new bulbs that were not needed and were specifically refused by the customer then saying it would be an additional $100 to undo their screwup and inability to follow directions takes this entire dealership off the list of places that could ever be trusted. When I called to speak to a supervisor I was told there is nobody available and no general manager, this was before I picked up the vehicle where the service advisor could not demonstrate the convenience windows and the check fog light indicator was still on Terrible service, terrible management read more

Do not buy anything from this place go elsewhere!!!! You will have to waste lots of time Going to the service center getting "repairs"done due to them not addressing the issues before parking it on the lot. Purchased a Vehicle from this place in April 2021. I wish I never bought a vehicle from them. Once you buy they do not have a 30 day return policy. My first mistake was purchasing the car with a broken sensor(windshield wiper light was on). The sales rep Garland assured me someone would call me from the service center to set up an appointment. A week later I heard nothing from the service center. I called Garland, no answer even after leaving multiple voice messages. I finally talked to a manager, I don't know what side he was on (service or sales) I explained to him I heard noises coming from the vehicle like whistling, steering wheel popping and feeling uneasy about purchasing the vehicle as I heard nothing from anybody.I honestly wanted to return the car and having drivers remorse. He was rude and told me " we don't do take backs. You can just take your car to the service center." Fast forward to now. I have taken the car back to the dealership 3xs since April 2021 and maybe physically had the car for 1 month all the other weeks it has been in the repair shop. It always took weeks to get it back. Even then nothing was fixed except for the sensor! Don't buy used because they do not check the vehicles. They do not care about their customers. You are just a number! Go somewhere else! Make this right Volkswagen!!! read more

Went to purchase a passat and the finance manager would not give me a fair price for my trade in. He said he was quoting me the "good" price from kbb but lied. I pulled it up on my phone and it was thousands higher. Not to mention the fact that the car was in pristine condition. I will not buy any car from this dealership, and recommend that others choose a different vw dealer. read more

Scheduled an oil change a week in advance and as always let them know I would be waiting for the car. Now I'm understanding and didn't have anywhere to be for 2 hours (at which point a conference call would have to happen.) OVER 3 hours later with absolutely no updates/check-ins, they managed to finish my oil change. Really? For an oil change? Something I've paid to have done numerous times and know it should not even take an hour. I might as well have saved my money and done it myself, instead of sitting there watching several other customers come in and leave before my car was done. Sadly I will never be back and will drive the extra miles to another dealership. read more

The other day the headlight went out on my relatively new Passat. Knowing that I could not remove the light and replace it myself ( the owner's manual specifically said not to try it unless I wanted a home perm) I reluctantly made an appointment at WBVA (West Broad Volkswagen Audi). I was sure that it was not a warranty repair so I braced myself for a several hundred dollar repair. Much to my surprise and delight, the fix was done in 15 minutes and, since I was still under warranty, they took the hit for me. You don't hear of this happening all that often these days. I have always had great dealings with them in the past and the service team is always pleasant and welcoming. The service area is clean and the waiting room is welcoming. read more

My Volkswagen Pasat just broke down on the side of the road. I had it towed to here today. They told me they did not have an opening for my service for another 17 days. Really? read more

I dropped off the car on a Friday morning for a 10 am appt, was diagnosed as a leaky fuel separator which was replaced for $850. Drove off the lot at 4:30 pm with the noise that brought the car in still there AND the car died on Broad street less than a mile away. The mechanic did not test drive the car and put me in a precarious situation to drive away in a broken vehicle. I was told that there was a coil that "happened" to break right when I drove away which is VERY unlikely. I got a car on loan and left the car over the weekend for further inspection. I did not get a straight answer on what was going on with it (transmission, as I suspected from day 1 and told them when I dropped it off) until Tuesday from a manager. The customer service rep was new and was not able to convey information from the mechanic which only heightened the frustration. I will NEVER recommend W Broad VW. For the amount of $ charged by dealerships in order to have cars in the hands of professionals, this was a complete failure across the board. Very disappointing. read more

I have a 10 year old car, so it's at that time where it needs more upkeep and repairs. I've been coming here for about 2 years and the services has always been great. Over the past 7 months I've seen the service person Connor, and he takes his time to explain all my options to me, he's patient, thorough, extra helpful and ALWAYS smiling. I feel like my car is being well taken care of and that they are looking out for the long term care. They always do a bunch of extra and free checks and let me know how to plan for the future. Thank you all! read more

West Broad Volkswagen - Nice waiting lounge, free beverages, baked goods and hot popcorn machine! - Car Dealers Near Me - Richmond, Virginia

First time I have posted to Yelp. But very frustrated. Moved to RVA area two years ago and have had our Touareg serviced at West Broad since then. Happily not much needed. Just routine stuff. Not a problem. Recently tried to arrange a service call to check out the "wrench" symbol showing on the service panel. Service tech insisted I had to leave it for the day while they ran all of the codes. Unfortunately, we missed the appointment, which was totally our fault, but called to let them know we had missed it and called back to try to apologize and reschedule. Everything went to voice mail and we never received a call back. Went on for a week or so. Guess they do not want our business anymore. Went to Brown's instead. They checked the codes and did an oil change in an hour and a half while I waited. They just called back to confirm that everything is OK. Not sure what is happening to customer service at West Broad, but not very good trajectory. read more

My 85 year old mother-in-law purchased a new Fiat 500 from this dealership in 2017. She has had the car serviced there (they charged her $90 for an oil change/filter with "special" Fiat oil. They now refuse to honor their 4 year, 50,000 warranty stating that they no longer service Fiats. They told her she needs to drive to Fredericksburg or Newport News to have her side mirror repaired. No one told her, nor did she sign anything, upon the vehicle purchase that she would have to travel out of town to have her car serviced. This is unfair and deceptive business practice! read more

This review is solely in regards to their service center. Having moved around a lot, our cars have seen more than one Audi dealership/service center. We love our cars and prior to moving to Virginia and having to use this dealership, we loved the quality of service and care that we got at Audi. This dealership is terrible. Absolutely and inexcusably, terrible. Customer service I can get over (and a few of the guys are nice and very friendly, usually the ones that aren't running the show or checking your car in), afterall it isn't customer service that is going to make your extremely expensive car safe and in good shape. It is the disgraceful level of detail and attention they pay when servicing your car, that I cannot get over. We have had to take our car here for several years now and literally dread having to do so. We have gotten our car back from being serviced WITH new issues for the second time, ranging from scratches in the paint through to faults in the system that cause incorrect alerts to display on the screen every time the car is turned on and even issues with the lock system. It is completely unacceptable. They then have the audacity to try to argue with you and then offer to charge exorbitant amounts to fix the issues. They even lost the keys to our car on one occasion! The only excuse, incompetence. They do not go over any details of your car that are beyond the basic minimum, there is no concern or discussion about the current state and what to expect in the future. We took our car into a tire place to get new tires fitted the day after its inspection recently, only to have the guys at the tire shop tell us that the rotors are pretty worn down and will need to be replaced soon. Are you f@#$%*& serious?! So, yes, a basic tire mechanic has more considerate competence than the service center at West Broad Audi. Another thing to note, anytime we took one of our Audi's into a dealership in California they would clean and detail the car FOR FREE and give you a FULL TANK OF GAS. We literally paid well over $1100 for a 75,000 mile service at this dealership recently (way over what a dealership in CA had quoted it at originally, so I guess each service center can set their own prices and this one clearly charges in accordance with the fact that it is the only Audi dealership in this part of the state.), their loaner car was not an equivalent model and it had a near empty tank of gas, and they couldn't even be bothered to clean our car!? Of the many services we have had they have NEVER once cleaned the car. It looks worse when we get it back. We have friends that drive cheap Hyundai's and their cars get detailed and cleaned for free every time they bring them in. This is a luxury car brand and dealerships like this drag the entire experience down. If we could take our car ANYWHERE else that was an authorized dealership, we would. We have actually discussed driving up to DC just to avoid having to take it here. I would honestly question buying another Audi if we have to stay in the area solely because of the experience of having to deal with this dealerships service center. This is important for prospective buyers to consider since you should have your Audi serviced at an authorized service center and being stuck going to one like this is not just an additional expense but a nightmare. read more

Both my family and I have been visiting this dealership for years. We've bought cars, traded in cars, had services, and ordered parts off the parts counter. We have never had anything but great experiences there. Michael Fetty and the other salesmen welcome you and the dealership is awesome inside, including cool old VW's and a saltwater tank... not to mention Audi and Maserati are in the same lot. I often go there to pick up some $6 sunglasses and visit the dealership. I'd recommend them to any of my friends and family. Thanks guys! read more

Frank and Gary were an absolute pleasure to work with. They went above and beyond to help us. They are an excellent representation of what true customer service is all about. Thank you both so much for all of your help! read more

I purchased my GTI from West Broad VW and worked with Gary Garabetian. It was a great experience with no games. I test drove the car with him one day and then after thinking about it and doing my research (begging the wife to buy it) I gave Gary a call and he said come on by. I got there and he had the car ready to go so that I could drive it one more time before purchasing it. The purchasing process was quick and painless. I have been back several times now to buy oil and filters and Gary always makes the time to visit with me and ask how things are going. I know where I am going and who I am dealing with the next time we need a vehicle. read more

Poor experience. I recently took my 2004 A4 to West Broad Audi and was disappointed by the service I received. Brad Reichwein (service manager), Mark Parham (store GM), and technician Brock were every buyers worst nightmare. I took my Audi to West Broad Audi/ VW for a diagnostic. At the time I was working with an outside German car specialist that recommended I take the car to the dealership because he was having trouble pinpointing the issue regarding why my check engine light was on. Basically, I was told that every piece of work he had done was wrong, everything the dealership I purchased the vehicle from was wrong, and that I needed to fix everything they recommended before they could fully diagnose. At first I was so taken back that I told them I would need a little time to speak with these other parties before authorizing the work. After thinking about the conversation I had with Brad, I began to question all of the work they were claiming needed to be completed. It was odd to me how he used disclaimers such as "this may fix your problem" or "it could be your injectors or vacuum but we cannot guarantee it". A few days later I called the service department to make an appointment to have my outside mechanic come by to understand the work they were saying needed to be done. I called on a Thursday to set up an appointment for Saturday 9am. Brad assured me that he would not be at work, but the technician Brock would be there to go over the car. Saturday morning came and I arrived for the appointment. The gentleman working the service lane that morning said, "Brad and Brock are not working today. I remember when you called, as soon as Brad finished speaking with you I told him he was mistaken and Brock was not working today." I never got a phone call rectifying the mistake, Brad did not call Monday as they promised he would, and through my whole ordeal with the dealership no one ever apologized for the inconvenience. I was so angry by the missed appointment and the non- direct diagnosis that I decided to go to the store GM Mark Parham to try to get better results. Mark was undoubtedly the biggest let down at this dealership. He was in a rush to leave at 3:30 in the afternoon and was completely unprofessional. He did not shake my hand, show me any respect, or treat me like a customer. He told me his service department told me some things that could be wrong and I would pay the $100 diagnostic fee. Basically my diagnostic is a list of things that can cause a check engine light to come on and they would like to fix in a trial- and- error type of thing. All I wanted was a direct answer of what the problem was or someone to say if we try these things and we are wrong we are not going to keep charging you and keep playing around. Mark told me the $1600 was basically pocket change and that if I gave him $5000 right now he would guarantee his mechanics would fix my car, but the nearly $2000 they wanted without a straight answer of the problem was just my loss. (Money was not the object here, it's throwing money away that I have a problem with.) In the end, I agreed to pay the diagnostic and depart, only to find somehow the "Audi specialists" managed to completely drain my battery since I dropped it off. I asked both men to be sure I get to complete the CSI survey, yet for some reason Brad tried to get me out of the door and not get my contact information. I of course made him enter my email address in the system and print out a copy of my contact information to make sure it doesn't get "lost in the mail." Do not do business with this group, because unfortunately Brad Reichwein and Mark Parham are equally unprofessional and simply do not care about customer service. read more

I got my gti from west broad vw today. Chris and Marco helped me get the car I wanted in a short time. They traded one of their cars with another dealer who have the car I wanted. I got mine wayy earlier than I would have if I waited for the special order. read more

Don't waste our time going ANYWHERE else but WB VW- West Broad VW is a top notch dealership with a great and friendly staff. (Not your typical slime ball salesmen) Went above any beyond to make sure we were happy and beat anyone else s prices within 200 miles - I was even told my a different dealership good luck cause there's no way your getting your 2014 Passat for that price and laughed then told me to give him a call when I left West Broad disappointed. Well little did he know I left WB with my new car just Like James Anderson had promised. Thanks again West Broad VW read more

Had a fabulous experience at the service department! This is my third visit to this location and they have always been lovely. Very easy to set up an appointment online. They were so helpful, friendly and answered my questions. I have not had very pleasant experiences at the dealer where I bought this car so VW on Broad was a welcome change! Additionally, when I arrived I apologized for how dirty the car was. (I had encountered a mud puddle the night before.). They cleaned the car inside and out for me at no charge. They definitely have gone above and beyond to please me and I didn't even buy the car from them. read more

I bought a GTI from Michael Fetty earlier this year. Michael was a great salesperson... he worked with me on what they had in stock... was patient while I test drove a couple of cars... and then he walked me through the ordering process when it became clear that we couldn't find exactly what I was looking for. I don't know if he's still selling VWs or not... as he may have moved over to Maserati of Richmond which shares the same lot with West Broad VW. Look him up, you can't go wrong. read more

I stopped by a few weeks ago for a test drive. Diego was very helpful and even provided a coffee while I waited.

I had the most pleasant car buying experience here. Wright is an amazing salesperson. Not high pressure. Great to work with! Honest and flexible, really willing to work with you! I'll be back for sure! read more

The dealership was awesome!! Christopher Gold is new to VW and if he did not have the answer he asked which I appreciated. The interior of the dealership is so fun and very warm. This is our 3rd VW and another great experience! read more

I've gotten my Volkswagen serviced here for a few years, and today I leased a car from them. 5 star experience all the way. Garland Mickens took excellent care of me, and handled every aspect of the transaction perfectly. Nice guy, made me feel really comfortable, took extra time to show me features on the car and how they work. It felt like buying something expensive should feel - like you're the customer, not some easy mark. The financial guy James was also really pleasant to work with. I've never had an unpleasant moment at West abroad, which is why I leased here today instead of going with another dealership that offered me a slightly better deal. read more

This is very insulting or maybe I'm being overly sensitive. So my business partner is coming to town RVA that is, and want to buy Maserati Ghibli. As I pull up to the dealership a Caucasian man approach me from sitting inside his SUV, Identified himself as a sales person to ask if he can help me mind you he never removed himself from the vehicle. So I kindly remove myself walk over to him told him I'm interested in buying two cars can we go over the numbers. He looked at me said let me go put gas in this truck I will return and talk to you then. So I'm standing there like a stupid person waiting for 20 minutes until I ask myself the question what am I doing waiting to spend my money with this dealership that doesn't want it when the MSRP is over $97,000.00. This is the reason why I continue to go to Northern Virginia to buy my cars. Sorry VW I know this is also your dealership but the service is absolutely poor I wouldnever return to recommend any of my friends to shop at your dealership. read more

The service dept will not answer the phone or will they return your phone. When do get them on the phone they have an attitude