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West Broad Volkswagen

2.7 (44 reviews)
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Pam W.

First time having my daughter's car serviced here. Got a recall notice and it was easy to make the appointment. I picked a 7:30 am appointment and arrived at 7:29. The service guy came over and said they weren't open yet and locked the door. A few minutes later he came and opened the door for me to drive the car in. I'm used to having my car serviced at CarMax and they are always so friendly, so it was definitely different to have a service person who was indifferent at best. The waiting room was better than CarMax with different drink options (coffee, water, juices) and they had some packaged muffins. They were quick in making the repair...I think I waited for 45 minutes. I don't think the service guy cracked a smile the entire time, even when I wished him a Happy Thanksgiving. Guess that's why I keep buying cars (and having them serviced) from CarMax.

Last week I called to get an estimate and schedule an appointment to have a part put on my car , after speaking w. a lady in service she informed me the price for the part as well as labor. After I notified her that I had my own part, she placed me on a brief hold to ensure it was okay for me to bring my own. She then transferred me to the parts department where I spoke w. a man (names never mentioned) who told me that was okay and the price for labor. I asked if the time was still okay or if I needed to be transferred back to the lady to confirm and he said I was all set for Tuesday at 9am. Concluding the call , I typed the info in my notes so that I would not forget. Today, after traveling an hour to dealership, I'm told they cannot find an appointment anywhere. Bobby argued with me, asking a name of who I spoke with and if I received a confirmation email.I showed him the phone call from my log and suggested he ask his staff who spoke with me on that day because I was unsure and didn't think I would need that information. In conclusion, the only resolution he had was for me to be squeezed in and charged an additional $200 than what I was quoted the week prior. Not sure why I should be inconvienced for an error not made on my end. I'm clearly unable to schedule my own appointment or send myself a confirmation email since I'm the customer and not an employee, and surely wouldn't have wasted my time or gas. Honestly beyond ridiculous and very unprofessional. I would have respected if whomever quoted me the wrong price , to call back and mention it ahead of time instead of allowing me to waste 2 hours of my day coming to an appointment that was magically deleted after speaking with not 1 but 2 team members from this location.

Nice waiting lounge, free beverages, baked goods and hot popcorn machine!

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15 years ago

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5 months ago

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10 months ago

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Andrew G.

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6 months ago

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2 years ago

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2 years ago

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11 months ago

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1 year ago

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2 years ago

They fixed my Tiguan and found things I didn't know about. It's working perfectly now

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5 years ago

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Andrew G.

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8 years ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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Andrew G.

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4 years ago

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5 years ago

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8 years ago

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15 years ago

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16 years ago

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8 years ago

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5 years ago

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Andrew G.

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11 years ago

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5 years ago

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Andrew G.

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7 years ago

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11 years ago

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10 years ago

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11 years ago

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9 years ago

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15 years ago

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11 years ago

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12 years ago

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10 years ago

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11 years ago

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12 years ago

I stopped by a few weeks ago for a test drive. Diego was very helpful and even provided a coffee while I waited.

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10 years ago

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10 years ago

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9 years ago

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10 years ago

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8 years ago

The service dept will not answer the phone or will they return your phone. When do get them on the phone they have an attitude

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Ask the Community - West Broad Volkswagen

Review Highlights - West Broad Volkswagen

Well little did he know I left WB with my new car just Like James Anderson had promised.

Mentioned in 3 reviews

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Amazing Service! My sales guy named "HENRY" is the salesman…read moreyou need to encounter while choosing your next car. He's determined to find you the best car for your needs! I'm so thankful and so very blessed to run into this guy and this amazing dealer. I'm from New Jersey and never experienced such amazing treatment. I'm so happy with my Toyota. 100 Stars !!!!!! With the best for you shopping there. Blessings!

VA Cars West Broad

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Friday I went to VA cars Henrico location Reese was my salesman Initially went for all change while…read morewaiting my husband and myself looking at other vehicles while waiting We started looking at Chey eqanos We spoke with Reese and manager Harry pulled up our credit informed us both they would pay off the remainder of the loan that I have on my present vehicle that was sold to me by Mr Jamal Washington excellent service at thT time they said they had called my finance company for payoff and they would pay the loan off No down payment 1000for taxes my husband and myself informed Reese we could have 500 By Tuesday of the following week and income verification and the other give on the following Friday Reese spoke with Harry manager he said this would be fine Tuesday evening when we arrive with all the documents to purchase our dream car they sold the car to someone else they told us to bring all documents that was agreed on they sold our car I have done business with Jamal Washington and the other guy was the manager very nice people but S it stands I don't trust VA cars we are inconvenience having drive to Midlothian for oil changes to honor warranty on the vehicle no where in my contract that I've read i would have to drive from Hanover county over to Midlothian no offer gas no incentives at all.We were very upset !!I will be taking my business elsewhere!!

The salesman we met with seemed like a decent guy, but his boss is your typical used car salesman…read more Seems pretty slimey. We bought a Ford Escape with about $20k miles on it and within a six months had to replace the alternator. It has me questioning whether the odometer is accurate. The vehicle was pretty dirty when we test drove it and they said they'd detail it before we took it home. The detailing addressed a couple things I pointed out, but overall was very disappointing. Overall, I'm disappointed with purchasing a vehicle from VA Cars West Broad. I wouldn't recommend it.

McGeorge Toyota Pre-Owned Center

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So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

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The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

West Broad Volkswagen - car_dealers - Updated May 2026

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