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    Highlander Auto Sales

    5.0 (1 review)
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    12 years ago

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    East End Auto Sales

    East End Auto Sales

    (13 reviews)

    I would never suggest buying a car from these people. They sold me a car that they don't even have…read morethe title to and now I'm stuck getting 30 day tags every month until I can get real tags. Mind you it's going on the 4th month of me having this car and still no tags and the owner is no help.

    This place is a joke. They put on a good show make you think they care even give you a 30 day…read morewarranty. I just bought a car from these people drove it off the light and from day one the head lights didn't work and had an extensive oil leak. Called and asked about bringing it they said the salesman wasn't there and would be out to call back in a couple weeks needless to say this was the next day. I called back a couple days later as this is when we noticed the oil leak because the light came on. Added oil thinking maybe it was just low couldn't drive it 10 miles with out it coming back on. Called back and they said no one would be available to look at car until the 1st of December and that we had to pay to get it towed to there shop. I didn't have the money to tow it to them and had a long standing friend that owns his own shop and is very reputable he offered to tow it to his shop for free to look at it. We decided to do so to find the head light had a broke wire and the car had an extreme oil leak from the valve over gasket and rear seal. This car had a brand new inspection so to me this seems shady. I've reached out to them and instead of agreeing to pay half like the warranty states they will even though I feel they are responsible for the entire repair being it wasn't drivable when we bought it off the lot they are only willing to give 300 towards a major repair wanting us to bring it to them on our own dime. At this point I don't trust them. This is SHADY dealership I wouldn't buy another vehicle or recommend them to anyone. It's a shame because me and my nephew were really excited while speaking to them they put on one good show upfront. And the lady that answered the phone is very rude and should find a different job. BUYER BE AWARE!!!!

    Virginia Auto Outlet

    Virginia Auto Outlet

    (7 reviews)

    We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

    Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

    Mechanicsville Auto Sales - 2008 Silverado!

    Mechanicsville Auto Sales

    (4 reviews)

    When you want a good quality used car at a decent fair price, you can not go wrong with…read moreMechanicsville Auto Sales. My Mom and I bought the Mercury Milan and were very pleased with Frank the salesman, very caring, kind and personable. This was our first car with Mechanicsville Auto Sales, but we know they have a new customers for any of our future car needs. Thank you again, Frank for all of your help in the purchase of this vehicle. Sincerely Lois P. & Sherry B

    It is my suspicion that Old Dominion Auto Sales and Mechanicsville Auto Sales, if not the same…read morecompany operating under a different DBA, are at least run by the same individuals--and I hope that I am right. I had an excellent experience working with these guys a few years back and looking at their cars/ website, it looks to be the same great quality as I experienced then. Used car dealers get a bad reputation and its the customer's responsibility to be clear, upfront and honest with the dealer when it comes to arranging delivery (including holding the car for the day, or in my case, allowing me to drive and buy the car before it had gone through their detailing process at my request), financing and choosing options. Used car dealers buy most of their cars from other big-box dealerships for a variety of reasons. It is the customer's responsibility to assess whether, or not, the vehicle is in good enough shape to justify the often deeply discounted prices in which they are offered. The dealer has no idea, in most cases, how the car was treated beforehand and therefore, offers a warranty to cover expensive failures such as transmissions, etc. In my case, we bought a Civic Coupe MT and the car wasn't perfect--I knew it and the dealer knew it (granted, it hadn't gone through detail and he credited us the cost of doing such service), but I knew I could fix the cosmetic issues I saw in the car. The dealer offered a very competitive price on the exact car we were looking for, I got it RE-state inspected, checked over during that visit and took it home. I fixed the cosmetic issues myself and had the car professionally detailed. The car ran perfectly until it was totaled two years later because I ensured that it had been serviced by its previous owner (see Carfax) and maintained it according to the User's Manual after the sale. I hope these guys are the same ones I bought the Civic from, and if they are, would highly recommend them as business professionals and would do business with them again.

    Highlander Auto Sales - usedcardealers - Updated May 2026

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