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West Broad Hyundai

2.6 (88 reviews)
Closed 9:00 am - 6:00 pm
Updated 3 weeks ago

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The letter that clearly states what Hyundai is supposed to do.
Alise V.

The worst customer service I have ever experienced in my life. I just spoke with whoever the receptionist is on June 7 at 2:45 PM, I was trying to explain to her that I got a second letter from Hyundai saying that there is a remedy for a safety recall. I will go ahead and take a picture of the letter, in which it clearly says that the Hyundai dealer is supposed to replace my current ABS multi fuse with a revised one and that the procedure will be performed at no charge to me. The woman at the front desk argued with me, talked over me, told me that I was wrong, that she had "worked there for two years" so she knew more than me, and when I told her that I had this effing letter, and that if she could please take five minutes to listen to me, she hung up on me. I have never gotten so heated so fast by someone's phone demeanor. Zero active listening skills and just downright rude. Absolutely awful. UPDATE: I called Pearson Hyundai and the receptionist there was amazing. She knew about the recall and the remedy and I had someone from service call me back within the hour. Moral of the story is I'll be going to Pearson now for all my car needs.

Touch up paint where they hit her car and tried to hide it

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1 month ago

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8 months ago

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Andrew G.

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10 months ago

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5 months ago

Everyone was super friendly. Service was great and quick. JaVon was awesome to work with!

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1 year ago

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3 years ago

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Andrew G.

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3 years ago

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4 years ago

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5 years ago

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3 years ago

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5 years ago

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7 years ago

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8 years ago

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13 years ago

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4 years ago

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4 years ago

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6 years ago

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7 years ago

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Andrew G.

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6 years ago

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Andrew G.

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9 years ago

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5 years ago

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7 years ago

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9 years ago

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15 years ago

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16 years ago

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5 years ago

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11 years ago

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3 years ago

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6 years ago

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11 years ago

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14 years ago

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9 years ago

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6 years ago

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11 years ago

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5 years ago

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8 years ago

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9 years ago

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Review Highlights - West Broad Hyundai

I went originally wanting a Hyundai Santa Fe Sport and they had a fully loaded Limited Ultimate on the lot.

Mentioned in 8 reviews

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West Broad Volkswagen - Brake pad deemed "just fine" by West Broad VW

West Broad Volkswagen

(44 reviews)

There are lots of pros about this dealership. I bought my Passat here 8 years ago, and almost…read morealways went here for servicing. The sales people are very personable and helpful, and I found it relatively quick and painless to buy the car. The service people are also truly committed to providing good customer service. The waiting area is very nice, and they have a shuttle if your car will be in the shop for a long time. The cons are the price - part of which is merely the burden of having a VW. They do great quality work, so I found it worthwhile to have certain fixes done there. (But auto shops would probably be cheaper.) In one case, they fixed a tail light for a state inspection and charged $30 for labor. (?!?!) That was really unfortunate, because I could have done it myself, or had an auto supply store do it free... So, if you pick and choose what you have them do, I think the shop is worth using at times.

I've been a customer of west broad Volkswagen for over 20 years but I've owned over 20 Volkswagens…read morefor over 45 years. I come from a family of VW owners, I even went to the original Woodstock and a micro bus with my parents. That said it is because of the experience with this and other Volkswagen dealers that we have decided to sell all 4 of our families VWs. Never again will any of us drive a VW solely based on the fact that the mechanics and the service department are completely clueless and seemingly dishonest. I wish I had a fraction of the tens of thousands of dollars I have wasted at the dealership for them to tell me that they're fixing problems only to find out that there was no problem or that they didn't fix the right problem at all. We have lost complete faith in west broad Volkswagen and pretty much all Volkswagen dealers ability to solve even simple problems like fixing an air conditioner. It's really sad because I've always loved the brand and I Have had absolute brand loyalty going back to the 60s and they just don't know what they're doing and you end up with cars they literally cannot be fixed. I've got two Volkswagens right now that I have paid probably $10,000 between the two of them to have Repaired over and over and they just are stealing from me at this point and are still broken. I don't know that they're dishonest so much as they are completely incompetent. I'm gonna move onto brands where they actually have qualified mechanics that know how to repair the cars that they sell. It's been a good run VW but I'm tired of hemorrhaging money on incompetence.

Crown Acura Richmond - 2013 Acura MDX (traded in)

Crown Acura Richmond

(46 reviews)

The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

Community Auto Sales

Community Auto Sales

(5 reviews)

In Gary's own words from his web site, he comments that "We know, and fully understand, it would…read morenot be possible without all of the great support and the many referrals as well as friendships that we've built while in business. We will continue to strive in making your car buying experience a relaxed, fun, and stress-free process." Count us among Gary's new-found friends and endorsers. In our case, we had an unusual set of transportation needs. We were looking for a high-end RV to support our plans for cross-country roadtrips. Suffice it to say that our needs didn't match the typical run-of-the-mill item in Gary's inventory. But, leave it to Gary to find what we were looking for... A beautiful, previously owned, low-mileage, pristine condition, Mercedes/Airstream RV! Who could have imagined?!? It has proven to be the ideal vehicle for us and we love it!. This is a great illustration of the lengths Gary will go to in order to make new friends and satisfied customers. We managed to conclude a transaction for the RV quickly and easily. Gary and the other members of his team were very helpful and wonderful to work with. Gary is very personable and plain-spoken in helping to find the right vehicle at the right price. We very quickly felt at ease with Gary and the sense that we were working with a trusted friend. Based on our experience with Gary, we're confident you'll have a similar experience. Though we live in the Washington, DC area, we plan to return to Gary's Community Auto the next time we need a car and I'm sure he'll find just the right thing for us once again. Happy car shopping!

Darryl, Leigh, and Bryce were exceptionally helpful and always straightforward with us while buying…read moreour used car. They were the only used car dealership that we didn't get the creepy "used car dealer" vibe from. I Highly recommend them. However, if you are financing through them be aware that they don't seem to understand interest rates, apr, and terms very well, so do your own homework.

Grace Auto Sales and Service

Grace Auto Sales and Service

(32 reviews)

Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

Amazing Service! My sales guy named "HENRY" is the salesman…read moreyou need to encounter while choosing your next car. He's determined to find you the best car for your needs! I'm so thankful and so very blessed to run into this guy and this amazing dealer. I'm from New Jersey and never experienced such amazing treatment. I'm so happy with my Toyota. 100 Stars !!!!!! With the best for you shopping there. Blessings!

West Broad Hyundai - car_dealers - Updated May 2026

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