These guys have been great to work with. They have great customer service. Freddie and his team have taken great care of us. They make sure everything is in tip top shape. read more

"Driving Matters" but quality, efficient service & enjoyment of the sales experience are TOP priority at Pearson Mazda! This is the 2nd car I have purchased from a Pearson dealership & the first time I have purchased a vehicle completely on my own & I don't think I could ask for a better buying experience. I was looking to purchase a used vehicle I had seen on the internet & the sales experience was thorough, low-pressure and had me confident I had made the right decision to shop at a Pearson dealership again. My salesman was knowledgeable about the car, invested in listening to & communicating my needs and made what could have been a more "nerve-wracking" experience something fun & exciting to take part in! I'm definitely proud to wear the Pearson name around my awesome new car's license plate and am happy to be a part of the Mazda family! #zoomzoom (Psssst. Ask for Paul T.) read more

Pearson mazda was a very good sales experience and james b. the sales manager is great to work with both for sales and after. Highly recommend. read more

Once again James went out of his way to make accommodations for me. I can't imagine going anywhere else or working with anyone else. Thank you James, you're the reason I am loyal to Pearson Mazda. read more

Always one of the best location to take care of my mazda... Having my cars serviced 6 years and continuing...

Thank you Pearson Mazda! Best interaction with a car dealership ever! Everyone was upfront, friendly and helpful. My entire transaction took under 24 hours and was seamless. I love my car! Thank you Isaac, Dakota and Freddie! read more

My wife & I bought a Mazda 3 here. We test drove it, but she wanted to sleep on it, so we came back the next day to buy it. We called ahead and were told it was ready for us to drive away. When we arrived, the car was not ready. We were kept waiting an hour, and were the only customers. I got up to use the restroom, and our salesman was being questioned by the front desk staff about the wait. He said the car had hit a curb on a test drive before we got there, and was being repaired! This accident was not disclosed to us. I asked if it was "routine" work that took too long and was told that was the case--a falsehood. The car was "ready" the next day. My wife immediately noticed the awful noise from the bad rotor and returned it, and they said they'd just "missed some rust" on the rotor. We knew about the accident, but trusted our salesman to make sure it was fixed. They claimed it was fixed, and we picked it up, and it again made the noise, so we returned it a 2nd time. This is now 3 times that they've worked on it, and it still made the noise when my wife returned to pick it up the 3rd time. We took it to a trusted mechanic (flawless BBB rating, unlike Pearson, which had several complaints), and he examined the rotor and found it was warped and needed replacing. He documented the findings and was confident Pearson would replace the part when they saw his report. The rotor was visibly warped and had no rust. We dropped the car off again, and received a call from Judy, service manager, to tell us that the mechanic "Discovered yet more rust" and removed it and it was flawless. We told her that wasn't acceptable, as we'd seen the rotor, and knew about the accident. At this point, she denied the accident happened, denied the rotor had problems, and stopped returning our calls. They have our car. They have our money. We call them to talk, and they just say "The car is ready." Judy claimed several days ago that a sales manager would call me to talk about a refund, but none did. I eventually got a sales manager on the phone (after several mis-transfers) and he had never heard of the issue and had no notes on the car. Something is really, really wrong here. I'm sure if you're lucky you can get a car where nothing went wrong, and you have a great experience, but having discovered that a sales man, front desk sales person, and service manager are all willing to lie and mislead the customer, I can't and won't trust this place. At this point we just want the situation resolved, and will never use them for service, sales, or anything again. I've filed complaints with the Better Business Bureau and encourage other customers who have been misled to do the same. read more

Ok so let me start by saying I decided against buying a new Mazda 6 at this time for a number of personal reasons, however when I decide to pull the trigger I will go right to one person, Franklin Culpepper!!! So a little about Franklin ... This guy is a class act and probably one of the best I have seen in car sales in a long time. He was patient and answered all my questions, making time to connect with me in a non-cheesy way - totally atypical in my experience in dealing with car salesmen for the last 27 yrs. Franklin is a stellar, no pressure salesman and probably one of the last #goodguys in Auto sales. If you are in the market for a car, I would strongly suggest you ask for Franklin by name, as I am confident this genuine guy will take care of you. My guess is five stars had i actually decided to buy the car!! read more

I just turned in my leased Mazda 3. Paul and the sales manager helped me at Pearson. And I must say, they're the reason I wanted to stick with the Mazda brand. Extremely helpful and thorough. Paul made the experience fun and painless. Although I didn't leave with a Mazda today (I had another vehicle in mind) it was very important for me to leave this review. Professionalism goes a long way these days, and they had it. We called and let him know we went with the other offer, and he was extremely respectful and understanding. If you're interested in a Mazda, Pearson is the place to go. read more

Best car buying experience with Joseph Jackson at Pearson a Mazda. Highly recommend him! Very helpful and knowledgeable about everything on the car read more

Best car buying experience ever! I was in the market for a preowned Mazda Miata. Joseph, my sales person, was terrific. He treated me with respect and truly listened to my needs. The rest of the team was also fabulous. I needed to keep to a certain monthly payment and they worked with me. Thank you Pearson Mazda! read more

I really enjoyed working with Pearson. Matt was very patient in helping me with my search. He's honest and friendly and truly had my best interest in mind. Both Mike and Jimmy helped me with paperwork, took the time to explain financing options, and helped me find a good rate. Everyone went above and beyond to help in my first car buying experience, and I would recommend Pearson to anyone! read more

My husband and I are looking for a new car, the website says they close at 9 pm. We arrived about 7:45. We were not greeted at all. When we asked for help. This woman behind the desk said we are closed. She was the rudest!!! We will not be purchasing a car from them. read more

I wish every dealership would be this smooth sailing. So here's the story: road trip. I left the house and drove over night headed to NC to attend a wedding, going along the four hour drive my tire ran flat at 3:30 in the morning. I limped down to Richmond where I searched high a low for someone who had my tire size. No one did.. granted the dealership didn't, however, when I explained the urgency, they responded well beyond my expectations. They immediately sent a worker to go and pick up the tire I needed. Upon the wait while it was getting fixed, I wandered into the front of the house where I was greeted with friendly personalities and smiling faces. I asked a couple of questions, looked at a couple of cars, and some dealerships would turn you away or give you a cold shoulder if you weren't buying that day but not this place. They respectively earn their business, and they do it well. It has been I would say two hours and they have my tire, they fixed the strange grinding I've been hearing (the front brakes {whoops}) and I'm about to hit the road and resume my road trip. Normally the front of the house is great while there are problems with the shop or vise Versa but not this place. I would highly recommend anyone searching for a Mazda to check this place out. read more

Came here last weekend looking for a new mid-size SUV. We told our salesman up front what our budget was and that we cared more about being as close to our budget then getting extra bells and whistles. The salesman was nice but a little scatter brained.. He left us unattended for a couple of hours while we waited to hear back from a lender. Unfortunately they kept upping us to the nicer model which raised our monthly payment. It made me really uncomfortable and it dragged on for several hours. Before asking how we felt about the approval they had drafted a contact and wanted us to sign. I explained I was uncomfortable with the cost and would need to think about it over the weekend. They were kind enough to let me drive the vehicle home while I made my decision, but ultimately I knew that I would not buy the car with the finances they were offering. Ended up buying a Ford the same day! read more

I just purchased a brand new 2018 Mazda CX-5 Grand Touring. I love the fact that they did not play games when I walked into the dealership. I walked in and told them exactly what I was looking for. I wanted a 2017, but they didn't have one, but I knew that before I walked it. I had been doing my research for over 8 months and knew exactly what I should pay for the vehicle. Their first offer was very fair and was not marked up by thousands like many others dealers do. The price that I was given was very close to what many tried to sell me the 2017 for. My salesman PAUL THRASHER was absolutely outstanding. This man is so knowledgeable and knows his Mazdas. Customer service is superb! I cannot give him and James enough kudos. Big thanks to James for all his help. He put the icing on the cake to get the deal done. This was the fastest and easiest car purchase I have ever made. After I picked up my car, Paul took the time to setup and go through every single feature that my vehicle offered. And let me tell you, this vehicle does a lot. I received followed calls and emails after my purchase. I am a very happy and satisfied customer. read more

STAY FAR AWAY! Please know this is the first time I've written a review about any business, but I felt a strong need to make it known to the public how this place treats their customers. Please get ready for a lengthy yet completely honest review. I dropped my car off for service on a Friday morning. It was having some electrical issues with the center console screen/navigation just switching by itself. I had called ahead a few days prior and let them know I would need a rental car, as I working the night before and would be driving back to Fredericksburg. When I did my "walk around" for the rental, I was told to sign paperwork prior to, and if anything was wrong we would notate it. This should have been my first my clue. The rental itself was a 2020 CX-5, it was filthy, and the service lady and me walked around the car looking for any imperfections. We stayed close to the car as it was hard to see if there were any dings or scratches through all the dirt. She said, "we are looking for dents, scratches, and anything with the tires or windshield". Everything seemed to be alright, so we signed papers and I left. I went about 2 miles up the road to a UPS store and when I got out and looked back to lock the car I noticed the front emblem was missing. I immediately called the dealership to tell them, as I know nothing fell off on the way to UPS nor did I hit anyone/anything on the way there. The woman I did the walk around with was not available, and the man I spoke to simply said "We will have to look at that when you bring it back". I asked if I needed to bring it back now and he said no. I informed him I had just left, where I was, and that I didn't want this to come back on me because I had done nothing wrong. I was told to keep going about my day and they would look into it when I came back. Fast forward to Monday when I drop the car off...and all hell broke loose. Thank goodness my husband went with me. We came out to do the walk around for returning that car, and the same man I spoke to via phone, John, said "oh no what happened here". I explained that I spoke with him on Friday about this, and he said that because nothing was marked on the sheet, I would be responsible for fixing this. He said, "we are trained to notice stuff like this, and if it was like this before we would have never put it out for rental". This being said, I know I could have done a better job when ding the walk around, but if they are trained to notice, then why didn't the lady who was with me do a better job at the walk around too. So, I understand I can take part of the blame, but not all of it. I know for a fact this did not happen when I had this vehicle, I called when I noticed it, and then again when I got home and was told the same thing, we will worry about when you bring it back. I didn't even go anywhere over the weekend since I was too busy cleaning and cooking for guests I had over. Anyway, he gave me a quote of $580. For an emblem!!! I immediately burst into tears. My husband was also upset and asked to speak to one of the techs. He is a mechanic as well, and he and one of the lead techs took a schematic image out and were looking at all the pieces and how everything went together, and what parts would nee to be ordered. Even the service man said that the car had to of hit something for this to happen, which did not happen with me! After John (the guy I spoke with over the phone and the one who was giving us a hard time) was speaking to my husband and the tech, it was determined the whole grill needed to be replaced to replace the emblem, so now my bill is at $747!!!! John was so rude to my husband and to me. He just kept saying, well this happened while you had the car, so you are responsible, and I can't let you leave until this settled. I asked several times if I could split the payment and was told the director/manager said no. I asked to speak to said manager twice and was told "He said he isn't coming out, he said you have to pay the full amount today and you cant leave until it's paid". The lack of customer service was unreal at this point, not to mention I in a corner crying my eyes out and no one even asked me if I was okay. The manager wouldn't work with me on the payment, much less come out and speak to me directly, I guess he figured $747 is just chump change and anyone should be able to cover that amount. They would not even pull my car around until after them payment was made, and took the keys for the rental from me. Please stay away from this place. Poor customer service, poor management, bad attitudes is all you find here. Oh, and I forgot to mention this...my car still isn't fixed! They couldn't "replicate the issue" so even after all this, my car is still having problems! read more

Probably my best car buying experience. This is the 3rd car I've purchased from a Pearson Dealership. I've never had a bad experience with them. The sales staff, financing and service have all been super friendly and accommodating. My salesman at Pearson Mazda was Kyle Guzman. He was not only very friendly and knowledgeable but he went above and beyond to ensure the experience was painless. I will definitely return to Pearson Mazda for future purchases. read more

Pearson Mazda was by far the best car dealership I visited when shopping for a new car. I received stellar service from Stephen Sepe (and literally every other employee I encountered), even after having to visit the dealership multiple times (and test-driving two different cars) to make up my mind. Never (seriously, never) did I feel any pressure about buying - Stephen was great at just letting me look around and answered every one of the 4,000 questions I had. Seriously, if you're even just thinking about a Mazda, swing by Pearson ("the biggest stand-alone Mazda dealership" in either the state or country...) and talk to the great guys there. read more

Although I didn't get the price I was looking to pay, we still came to an agreement and I was happy with my purchase. James was friendly, professional and knowledgeable. If you have your mind set on getting a Mazda, definitely consider going to Pearson and ask for James! read more

I hope by sharing my experience I had with this dealership that others will be able to understand why I highly recommend buyers look somewhere else if interested in a Mazda. The employees and manager here are not only rude and impolite, they seem to have a separate agenda focused on misleading and conniving their customers. Yesterday I came into buy a Mazda 3. Once settled on which car I wanted to purchase, we sat down to discuss a price. I have bought many cars from different dealerships in the past, and it's no secret that in a place of business there is room to negotiate. After a back and forth, we agreed to a set price. We were told by the manager that he is losing 1100 dollars on this car, but since they had a successful weekend selling 25 cars, he's willing to make this deal. When you hear that and you are satisfied with the negotiation, as a buyer you would assume everyone is working in good faith. However that wasn't the case. As we were filling out our preliminary paperwork, we made it clear that we were choosing the 0% interest for 60 month option, NOT the rebate of 1000 dollars plus the interest rate. In front of the sales rep, we even worked out the math to evaluate the options. We mentioned this multiple times, and we even inquired about it a few days ago when we came to browse the options. We then waited for over an hour (ridiculous) before seeing the financial advisor, Jimmy. I really hope in the future I never have to meet someone like Jimmy. As soon as we sat down, he was abrasive. During his warranty pitch, or any subsequent question I had, he displayed an extremely rude demeanor. He mentioned what our monthly rate would be, and we were immediately drawn back, explaining how we previously mentioned, we are only looking to do 0 percent for 60 months, NOT the rebate of 1000 dollars plus the interest rate. He said okay, that is fine, and printed out another sheet with a new financial commitment that was well above the negotiated price. I inquired about the price, and Jimmy, once again, was being rude and hostile. He tried to explain to me that I was forfeiting the 1000 dollars I negotiated by not taking this financial option. I explained to him that this not what we discussed with the manager. We shook on a number 1300 dollars less than this. It doesn't make sense for him to assume I was going to take the rebate or which financial option I would take, he never even mentioned the rebate during the negotiation. We decided not to take the deal. It didn't make sense to us that a manager would offer a deal, say he is losing 1100 dollars, when 1000 of those dollars is actually coming from Mazda's rebate. Every car on the lot can be bought for 1000 dollars less considering Mazda's rebate. So he technically didn't really give us a deal at all. The manager blamed it on confusion. But let's be honest, if you are making a deal with someone like this, and he does not even mention the rebate that is being factored in, there is only one reason: he's conniving. Instead of apologizing first, he tried to embarrass me by explaining the two, extremely simple financial options in front of me, as if I didn't understand. Before he did that, I was going to try to convince myself to buy the car. But when I realized this guy has no shame what so ever, I had to leave. They also apparently keep your paperwork with all your personal information on it, even before you actually sign the dotted line, for ten years. I am looking into the validity of this. But if you like to keep your personal information private and in the right hands, I highly advise you investigate the transparency of the deal before signing anything. I hope Mazda at some point in the near future will reevaluate its partnership with Pearson. It's tarnishing the name of a company I respect. I also hope Pearson will investigate into their employees' actions and develop a more honest business. read more

I do have to say they do a great job. They get me in and out and REALLY do try to save me $$. They have never damaged my car which happened to my Mazda 3 when left with the Broad St Allen Tire, might be why they are now OUT OF BUSINESS. I do not trust anyone but Mazda with my new car PERIOD. read more

I bought a brand new Mazda MX5 (Miata) RF there about a year ago. In all of my years of buying cars, Pearson Mazda provided the best customer service, had the nicest and most sincere staff, and absolutely gave us the best car-buying experience we've ever had. They genuinely cared about us as customers and were honest and decent throughout. Paul Thrasher is awesome and Mike was terrific too. We love these guys! I've never felt so valued as a customer. The car is awesome, too! They put their own touches on it - custom stripes and little highlights here and there - and the car stands out! We love it! Absolutely awesome experience. read more

My engine stopped working on my 2008 Mazda 3. It was well maintained and only had 73,000mi. The mechanic said beyond the engine it was in great shape. I needed another car fast. When I arrived with car in tow, Judy Lindgren in the service department, did everything she could to take care of my needs, and was very comforting. Phil Zblewski was the Sales Representative, and I'd recommend him to anyone! He assisted me in finding great options that suited my needs from style, to performance and financially. I negotiate in my profession daily, and I left the parking lot knowing that I had received a fair deal across the board. I am brand loyal if they fit my parameters, Phil Zblewski, Judy Lindgren, Sara Castleman and Freddy Strowbridge did just that for the Mazda brand. read more

I had a wonderful buying experience here today. Paul Thrasher was my salesman and he was extremely informative about the car I was interested in, very personable, and not high pressure at all. The process went very quickly and efficiently and everyone was friendly. I highly recommend this dealer and Paul. read more

My husband and I were on a trip when our Mazda began to make odd revving noises and lost its ability to accelerate to highway speed. We pulled off the highway and navigated our way to Pearson Mazda. Service Advisor Ben Burnett got our car in quickly and in the time it took for us to grab lunch at the Applebee's across the street, the mechanics were able to determine that our clutch was shot. Being an older model, they did not have the parts in stock. Ben called around and not only found us a rental car at one of the near by Enterprise car rentals, but made sure we got a ride there. Our car was fixed and ready by the time we passed back through Richmond on our way back home. Many thanks to Ben and the team at Pearson Mazda for taking good care of us and our car. read more

Went in on Black Friday to purchase a Mazda 6 and John balsamos was very officent and helpful. He made the process very smooth. With no down payment I was able to drive my brand new car off the lot that same day! read more

I love the Mazda brand. Since 2009, I had been driving a Mazda 6. Sadly, a deer struck my car and damaged it extensively. It was financially nonviable to repair it. Thus, my husband and I visited Pearson Mazda with the goal of buying a new car for a particular price. Brandon assisted us and provided a warm and personable experience. We took several test drives and mulled over what we were looking for in my new car. With the help of Brandon and manager Freddie - we settled on a 2017 Mazda 3. Freddie and Brandon helped to work out a deal that balanced the needs of the business vs our own. Once we settled on our car, we were delivered to financing whiz Troy. He was engaging and personable and though late, tended to our financing concerns attentively. We received good financing and extended warranty deal. We have bought Mazdas from Pearson before and with the Mazda quality and their customer service - we intend to remain loyal customers. read more

I went to Pearson Mazda (on Broad Street) to look at a Ford Focus Used car on Wednesday, Nov. 27th. The car was listed as a Certified Used Car and the salesman told me that the car had passed their stringent inspection process. He stated that they would not have put the car on their lot if it were not up to their high standards. He indicated that the car came with a valuable warranty. I was given a copy of the Carfax report that showed two prior owners and no issues. He also gave me a copy of the Kelly Blue Book report showing the car to be in excellent condition. The pricing he was using reflected a full KBB retail excellent condition offer. I took the car for a test drive and returned to the dealership. I told the salesman that I wanted to have my mechanic look at the car. He told me that that wasn't really necessary since his mechanics had inspected the car and it was a certified used car. But, I wanted to have my mechanic look at the car anyway. We later agreed on a price for me to purchase the car. My husband took the car to our mechanic later that day. It took him less than five minutes to determine that the car had likely been in an accident. The hood and part of the front end had been replaced. My husband went back to the dealership and the GM told him that they knew there was some minor damage to the car. However, this had not been disclosed to me. He told my husband that he could buy the car or not. He would only reduce the price of the car by a few hundred dollars in light of the accident. We did not buy the car, but someone will. My guess is the next person might not take the car to a mechanic and not know about the accident until it became a problem later. read more

Came in knowing the exact car I wanted (features and VIN). Began negotiations via email after first face-to-face visit. Offered a price to get the ball rolling. Was told that the offer was within a few hundred considering it would need to be shipped to the dealership from elsewhere in Virginia. Came in the following day to finalize and fell victim to bait and switch tactics. I was shown what they felt was a comparable vehicle on their lot. It was not and in fact was their most expensive vehicle of the same type. They then did not bother working with me on a fair price; would not budge. I will not waste my time there again. I found better service elsewhere and am now a proud owner of the exact Mazda I wanted. read more

DON'T WASTE YOUR TIME HERE. Pearson was terrible to work with. My husband and I were very forthcoming about what we were looking for in our new car - including color, packages, price, etc - and the Pearson salesman assured us he could get us exactly what we wanted and was only a few hundred dollars off of our price. We cleared our afternoon to go buy the car from Pearson but when we arrived a few hundred dollars was closer to several thousand dollars. We called them on their bait-and-switch game and we left without buying from them. They wasted our afternoon with their dishonesty and gamesmanship. We found the exact car we wanted from another dealer who matched our price and didn't give us a runaround. read more

Went to Pearson Mazda today to buy a Ford Explorer. Got there and was greeted very nice. Paul and Joe and the finance Manager were super nice.Truly a great place to buy from. I left there with the 2013 explorer. Great price and people. I recommend them to anyone wanting a new or used car or truck. Thanks for a truly great experience. Thanks again James Deal read more

We bought a car and the starter went out after 31 days. They offered to "look at it" but wouldn't help pay to get it towed up there from Sutherland, VA. Typical greedy dealership with overpriced used cars. read more

I would also make it no stars if I could! This place is full of old school shenanigans! Three times we were told by the salesman we had the car at an agreed to price only to be told by the back room finance guy that, after a considerable wait, WE misunderstood the offer? And we even had the salesman write the offer price down on paper ! You can bet we left that place and never will return! read more

After searching for a used Chevy Equinox at several dealerships in Richmond and surrounding areas, I found what I wanted at Pearson Mazda. From the moment I made the first call, I was treated as if I was their best customer. I scheduled a test drive and Daniel had the car and keys ready for me when I got there. We took a drive and I asked about taking the Equinox to my mechanic, to which he immediately told me that would be "just fine". When we got back to the dealership, Daniel brought his service manager over, and they encouraged me to take the vehicle home, and take it to my mechanic as it suited. I did this, and the Equinox checked out beautifully. Going back to the dealership that evening was just a continuation of efficiency and respect as we finalized the sale. Dan filled the car up with gas, and J.C. was extremely knowledgable in filling out all the paperwork & transferring the plates. We love our new vehicle! If you are looking for a car - new or used - Pearson Mazda is a true pleasure to work with! read more

I went here the other day to look at a used car we saw for sale online. This car had an amazingly clean Carfax, one owner, less than 100k at eight or nine years old. It looked immaculate in photos. We went over there to test drive the car only to find out that there are scratches alone the whole side of the car and the bumper was cracked and falling off. There were also no fog lights but they were willing to "throw in" the parts for it and let us pay the additional 200 bucks to have them installed. Well we take it out and within fifteen minutes the engine begins to chug and the engine light comes on. We go inside and our sales rep informs us that it is water that is in the engine from when they cleaned the car. Well that's an easy fix but we ask her for a price drop because of cosmetic damage she comes back with the price that they were already planning to sell the car at. Then her manager saunters over to tell us that HE knew exactly what is wrong with the car and that its oil leaking out onto the spark plugs. He offers to have a valve cover added for "free". When we ask about the cosmetic damage he informs us that a car that old will have a few bumps and scrapes even though the price listed is for a car in perfect condition! We left right after that idiocy. read more

They keep messing up and making me come back in and calling me. Not worth the hassle. I just want them to leave me alone and let me enjoy my car and stop having to give them info and paperwork they already have gotten from me several times. read more

I would like to thank Troy @ Mazda Pearson on broad for all his hard and dedication.... Go see Troy

I had a great experience with Pearson Mazda. Went in to test drive a cx-3 after reading a lot of reviews and fell in love. Troy came out and helped me and my dad as soon as we pulled up. Troy was the best! He was not pushy, answered all of our questions, and was very patient with my slight hesitation. A week later, I am still so happy that I went through with this purchase. Love my new car, loved the entire experience! read more

James at Pearson Mazda was very nice and I got a solid deal on the car I was looking for, cheaper than from another dealership in another city. I had a good buying experience and felt like the staff was honest and friendly. read more