I took my Jaguar into the Richmond service department due to a recall notice I received directly…read morefrom Jaguar. In addition to the recall, my dashboard was displaying an "SOS System" error. After dropping off my vehicle, I received a call from the service advisor the next day. He told me the recall-related system update had been completed and that the SOS error was resolved as a result of the update--implying that no further work was needed. Great, or so I thought. When I picked up my vehicle, I was shocked to see a $250 charge on my bill for an "SOS system diagnostic." I questioned this, especially since the advisor had explicitly told me over the phone that the issue had been resolved by the recall update. His story changed immediately. He now claimed they did the diagnostic before performing the update--something he absolutely did not mention on the phone. Then he backtracked again, saying they had to be cautious and do the diagnostic first in case the update caused further issues. That's not only contradictory--it makes no sense. I told him again: the update fixed the issue, you said no additional action was needed, and I was never told about any charge. His final excuse? "Well, the tech has to be paid for his time." That's not how recall work operates. By federal law, recall repairs must be provided free of charge on cars up to 15 years old. My car is only 8. I was never informed there would be a charge, never given a chance to approve or decline it, and the issue resolved itself with the recall update. Charging $250 for something that didn't need diagnosing--after telling me it was already fixed--is dishonest and unacceptable. This experience was incredibly disappointing. The lack of transparency and shifting explanations from the service advisor made it clear that customer trust and fair pricing are not priorities here. I expected better from Jaguar. I won't be returning to this service center again, and I urge others to get everything in writing before agreeing to anything here.

Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond…read more(Midlothian) again. Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!? They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site? Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car. I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.

I had insurance work done on a 2023 Explorer for damage to the driver's side headlight, due to ice…read moreflying off the roof from a vehicle driving in-front of my wife. This Explorer, my family's primary car, spent weeks at a competing Ford dealership in Prince George, without any real work being completed... Seriously almost 7-weeks... Moved the vehicle to Richmond Ford (via the body shop) and Jeff had it out the door in less than 2-weeks (waiting on parts included), and it was fully functional. Jeff from service was very communicative with the body shop (a breath of fresh air) and ensured the insurance company had the information they needed to approve the repairs. I highly recommend this service department based on this experience. I generally handle my own preventative maintenance, but I will not hesitate to return here when I need a proper diagnosis and/or repair completed correctly and in a timely manner.

Richmond Ford Lincoln is one of the worst Ford dealerships I have ever dealt with…read more I recently brought my vehicle in for what turned out to be warranty-related repairs. After diagnosing the issue, the dealership completed the work and informed me that the failure was likely caused by an outside incident. I knew that was not the case, but I paid for the repairs as instructed. Later, it was determined that the work should have been covered under warranty. More than 70 days later, I am still waiting to be reimbursed for charges that I should never have paid in the first place. To make matters worse, during that same period, my vehicle experienced another issue and the wrench light illuminated again. When the vehicle was inspected, it was discovered that the dealership had failed to properly tighten a hose connection during the original repair. That oversight was the cause of the warning light. They also neglected to reset my oil service reminder before returning the vehicle. Thank God I brought it to another dealership for service. Between the lengthy delay in resolving the warranty reimbursement, the careless workmanship, and the lack of attention to detail, I have completely lost confidence in this dealership. I even reached out directly to General Manager Mike Serpico in an effort to resolve my concerns, but the response I received was far from satisfactory. Overall, this has been an extremely frustrating experience marked by poor communication, substandard service, and a lack of accountability. I will not be returning to Richmond Ford Lincoln for future service or vehicle purchases.

Awesome people awesome service! They have always been honest and fair with me. I appreciate their…read moreservice.

Stopped in here on the recommendation of another company that couldn't perform the work I needed…read moredone. They gave me an estimate of $350 saying the part was inexpensive but the labor was "a bitch." I called my mechanic guy and he did it for $80 total and was finished in like 15 minutes.

Big, beautiful dealership & service shop. James was friendly and informative when setting up my car…read morediagnostics appointment (in person). Courtney called to give me the findings, emailed me the breakdown and was very accessible when I had more questions. At pick up, she adjusted an error on my bill quickly and smoothly. Throughout the entire process, I felt well taken care of as a customer and thankful for the promptness of the schedule they keep. I always like to note my appreciation for pleasant interactions with staff, and at Luck Chevrolet, Courtney & James made this experience enjoyable, despite the fact that car expenses are such a drag. Would definitely recommend.

They are no longer family owned and you can certainly tell the difference. After 20 years of…read morepurchasing cars and having them serviced here, I will be taking my business elsewhere.

The service department went out of their way to try to solve a starting problem I have for my 2013…read moreLexus. They gave me a loaner for five days while trying to figure out the issue, which is very difficult to diagnose since it is intermittent. While we did not solve the problem, I give them A for effort, and would definitely return. Bob W

On Monday, 13 July 2026, I telephoned Sheehy Lexus of Richmond. When connected to a salesperson, I…read moreasked if Sheehy Lexus titles and registers new vehicles in the state of North Carolina when the buyer is a resident of North Carolina. The salesperson assured me "they (we) do it all the time." I then told the salesperson I was interested in purchasing a hybrid Lexus that shows in their inventory as arriving by 30 July. The salesperson said he would prepare the quote and send it to my email address. A couple of hours passed, and I had no email. I texted the salesperson, giving him my email address once again, to see if there was a problem with the address. He texted me back, said he got busy with "guests", and would send the quote over very soon. Still . . . no quote. I texted the salesperson once again (I was ready to purchase this car). Here is the text he sent to me verbatim: "Yes, I'm sorry. I have not sent it yet. Because of the market on the hybrid management would like to keep our hybrids in the local area. Is there anyway to register the vehicle here in Virginia and not North Carolina." I was pretty shocked by his text. We had already talked about registering the car in North Carolina. He said they do it "all the time." Now they want to keep the car in Virginia because it's a hybrid? What? He suggests titling and registering the car in VA when this is not my legal residence? How do I get insurance on a car licensed in VA when it will be housed in North Carolina? He told me he would talk with his General Manager and get back to me today, 14 July. It's 4:59 p.m. He never called. Sheehy Lexus of Richmond is off my list of possible dealerships.

We purchased a used 2019 Mini Cooper from this dealership in 2023 and we've had NOTHING but trouble…read morewith this car. We have been in the dealership at least every 3-6 months repairing/replacing and fixing every single thing you could think of. And if you know anything about Mini, not a damn thing is cheap or even reasonably priced. They've knowingly sold us a car that was not inspected/repaired by them prior to sale

I had a week to purchase a vehicle for my college student, with alot of research prior to pulling…read morethe trigger I knew the year an model. It came down to price, that's when I this dealership stood out from the competition. I offered what I thought was a fair price and they negotiated to meet me close enough to make it work. I made an appointment to purchase and the car was exactly as the pictures showed, Justin and Jacob were friendly and professional. They didn't try to add anything at the last minute to make more money or reduce the value of my trade-in. I would definitely recommend this dealership and specifically dealing with Justin or Jacob.

2nd time coming here for car inspection! They do get busy, but they always manage to get me in on a…read morepretty short notice. I'm super happy with how fast they work through inspections! Paid the standard $20 and waddled myself out in about 30 minutes :D

They did a great job with servicing my car. They were very truthful about what I needed and only…read morewhat I needed. Did not try to perform extra services or have extra items installed I ordered to get more. Very happy with the costs and overall experience.