I had these guys reinsulate my home. They were reasonably priced, on time, and focused on doing excellent work. They had great suggestions and ultimately over-delivered. There were no surprises and they completed the work in the time they had estimated. Recommend. read more

Shoddy work. Unprofessional staff. overpriced . Bad customer service. Unknowledable about their products

We have been Gutter Helmet/ Moonworks customers since 2015 when all the snow that year caused ice dams and subsequent leaks in multiple areas of our roof. We also installed the heated wires in several areas and have been very happy with the results. No more ice dams ! We have also used Moonworks to replace our roof and recently had them back again to install a new gutter in a different location on the roof. Darlan and Jeff did an excellent job on the installation and a really fabulous job cleaning up the yard when they were finished. Very professional. read more

Stay away from this outfit. My gutter helmets were clogged. They told me I needed new ones for $3000 because they couldn't be cleaned. Had my roofer come out and they were able to unscrew them and clean them for $60. read more

Had Gutter Helmet installed over 10 years ago, and have been very happy not to be climbing ladders to clean gutters. A year later, we added a garage extension and asked Moonworks to install Gutter Helmet on it as well. A leak at the juncture dripped water in front of our door, particularly inconvenient during freezing weather. long story short, I phoned Moonworks to see if they could seal the leak, as the helmet makes accessing the interior of the gutter impossible. They came out, assessed the situation, and determined the garage gutter had an improper pitch. They rehung the gutter which they did not installed, correcting the pitch, and charged me nothing. They're Aces in my book! read more

This Company is the absolute worst. they are extremely unprofessional, there sales person that came to my property quoted me an incorrect price on Gutter Helmets, promised the moon and the stars such as : Cleaning of all gutters, fixing any damage areas of the gutters, down spouts and of course installing the Helmets not to cause any damage to roof or siding. The Salesman initially came out on November 17, 2018, we signed paperwork and gave a deposit, before leaving, and he said he would walk around the house to get final measurement. Asked him when would they be out to do the work, he said before Christmas. Christmas came and passed, never heard a peep from anyone, one evening on 1/9/19. I received a call from a man stating they would be out the following afternoon to do my job. I took off work early and met the installers there that afternoon as scheduled. When I approached one of the installers to confirm what they were doing, He said "we have you down for 80 ft of covers", showed me some lame diagram which looked like this 40'|40'. I asked him what that meant, said 40 inches on each side of house, I asked him what about the front and back, said they did not have an order to do those areas. Told me to call the owner Monday and there was no need to give them a check that day. Said I should make the Owner aware that the contract / orders is incorrect. I then sat outside in my car for a bit to watch them do some of the installations, I notice they were not cleaning anything from the gutters, so I asked him about that, he claimed all of the leafs had blown away, yet it was visible that there were sticks popping out of some of the gutters. I had a couple of damaged downspouts and arms, which I was told would be fixed on the day of installations. Even told the sales guy I recently bought parts to fix, he stated that the installation included all of this and any extra parts I have I can give to the installers, they would appreciate that... Instead they came out did a half ass Job and left me short on helmets to cover my entire house, because he took very poor Measurements. I called several times to speak to the owner as the installer instructed me to do, because he said they run into this problem a lot from this one particular sales person, he always take incorrect measurements and when they get to the customer to do work, there is a conflict, due to his poor written estimates/ measurements. After hearing this, I stopped and think and realized, he never pulled out a tape measure or any kind of measuring tool while assessing my property, and he just walked around the house and pulled a number out of his ASS I suppose. Now after calling numerous times and speaking to three different rude individuals, male and female including the sales rep. I am being told 1. The owner is too busy to speak to me and would get back to me sometime in February. When my call was around 1/15/2019. And 2. They will come back and add more helmets at an additional cost of course. No one wants to take ownership for this so call Sales person screwing up and not doing his Job properly, instead they told me I should know how many feet my property is, so my question back to them was! Should I have followed behind the sale rep with my own measuring tool to cross check him? . Instead everyone keeps referring back to their poorly written contract. Now to make matters even worse, they also went into my bank account and drew additional funds without so much as a heads up or call, knowing that there is a conflict with what they delivered and what I was told I was getting. I still have not gotten any resolution, no one has called since 1/16/19 when I last reached out. Half of my house is still uncovered and I am disgusted by MOONWORKS business practice, Lack of customer service. I am not even sure if what they put up is done correctly, as it's too high for me to even see. Just be aware of this company. They do not care about customer retention, service and ethical business practices. read more

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Save your money; don't believe their lies. If they had any good experienced installers, it might be worth the $3000 or so. But no, they pick these guys up off the street, don't supervise them and then don't return when you complain. Or they return and don't fix the worthless job (e.g., twisted water spouts) they did. Then if you want a heated gutter, they tell you they have to tear out the very Gutter Helmet work they did 3 years ago for the same exorbitant price. Spare yourself a lot of disgust and cost. Better not done at all than with these people. read more

This is an update to my 12/22/17 review. $3200 into this job, blizzard approaching, and our Helmet Heat doesn't work. Call to Ashley today who spoke to Tina who told Ashley to tell me "Jack has been too busy so call Steve who can help you". "We don't know who the electrician is or when he works". Called Steve who seemed really stressed out who told me, "sometime, I don't know when, but call Mark, I don't know what his schedule is". Called Mark, who answered, "Steve...and then hung up". Mark is the electrician and sometime is when the installation will be complete. Tried several times to call both Mark and Steve without success. If anyone has any advice on how to deal with this company, it would be much appreciated. Ted in North Kingstown. read more

I initially looked up Gutter Helmet online to find out about the company. What I didn't realize it that Gutter Helmet is merely a name and product, they do not install. So when I called the number I found, Moonworks answered the phone, but answered it as "Gutter Helmet." When the salesman came to the appointment at my home, he had a shirt with the monogram of Moonworks and I questioned who he was since I was expecting Gutter Helmet. I addressed this with their office and now they answer the phone differently, as I complained that this was confusing to the consumer. My experience with the salesman almost made me cancel the job, as he was inappropriate, asking me many personal questions and eventually asking me if I would meet him for a glass of wine or beer the next time he was in the area. I called the office the very next morning to discuss this unprofessional behavior. To his credit, the owner Jim Moon called me immediately, though was floored that this long time employee acted this way. It felt like a he said/she said moment. Moon was concerned enough to drive out to my home to discuss things with me and go over the contract, but I still felt like it wasn't taken all that seriously. I'm sure this isn't the first time this guy has acted this way and if meeting with him alone, as I did, I would caution against doing so. The installation of the gutters was eventually done, but there were several areas that leaked in the connecting downspouts at the first big rain storm. Once again, Moon came out himself to address the issue and try and fix the leaking. There is still one area that continues to leak and though I've messaged repeatedly, this still is not resolved. I am continually told that they are very, very busy and they will get to it ASAP. Moon had also come out here one other time without informing me, which would've saved me a phone call and wondering about whether or not someone would be out. Communication is weak and to this day, months after installation, my gutters still have an area that leaks. I would not recommend this company. Too many variables, weird salesperson, poor communication, etc. and this is still not resolved since early June. I wanted to like this company, esp since the owner seems to try really hard, but it's not enough. read more

Terrible to do business with. Jim Moon is unreasonable to do business with! First hired this company back in 1997 when Jim Moon was first starting out in business. Good thing I had all documents to prove work he did on my gutters as he insisted he did no such work until I provided paperwork. Claimed his forgetfulness was his age however he is 15yrs younger than I which has nothing to do with business. read more

Had a heated gutter helmet installed, Jim moon was very professional, answered all my questions, quote was actually less than I expected based on reviews I read. Once I decided to move forward they scheduled on the spot and came to install as scheduled. highly recommend Moonworks! Thanks read more

They do NOT ANSWER PHONE CALLS!!! Less than five year old roof, TWO leaks in garage roof, improperly flashed/unsealed windows caused leak into 3 season porch, improperly flashed/improperly sealed roof at chimney caused leak inside walls, water damage of chimney and at fireplaces in both formal living room AND basement, and now, ANOTHER leak where the roof meets the vertical end wall of the house, causing water damage in ceiling of 2nd floor and down walls onto main floor! Have been calling FOR A MONTH for help!! No such luck! Even worse... this is my mom's house - an 87 yr old woman who lives alone and had NOTHING wrong with her roof before, but decided to re-roof since it was nearly 30 yrs old - just to make sure she didn't have any problems. Will be filing complaint with BBB!!! read more

Avoid, avoid avoid. There are other companies that offer the same product. Moonworks sells and shows really well. Their follow through is abysmal and their service deplorable. I paid almost $5,000 for a heated gutter and downspout installation on my small house in Massachusetts. The estimator was on time, pleasant and professional. Because of high demand after last winter, there was a considerable time gap between the estimate and the installation, but it was summer, so that wasn't a problem. They finally called to schedule the installation. We were initially told "after 2:00," but in a subsequent phone conversation we were told "they should be there well before 2:00 because the other jobs on the list ahead of yours shouldn't take long." I took the day off from work to stay home and wait. And wait. And wait. 2:00 came and went. 4:00 came and went. 6:00 came and went. At 7:20, two guys in a pickup truck pulled up and started taking ladders and equipment off of their truck - but not for long. I went out front and admittedly ripped them a pair of new butt holes. I understand that it's difficult to accurately determine the timing of jobs of this nature. I would have understood arriving at 3:00 . . . or 4:00 . . . but 7:20?? It's dinner time. It's almost twilight. And there are LAWS in my town that govern how late contractors can work on a house. I could literally be FINED by the town for the work they were about to do. As they exited their truck, one of the guys had a smartphone in his hand. I asked him "Did it occur to you to call and let us know how late you would be?" His response? "No one told us to do that." They both acted as if showing up 5 1/2 hours late was their normal and ordinary course of business. I told them to pack up their truck and leave. If I hadn't already put 50% down? This would have been the end of my Moonworks engagement. But I wasn't going to leave $2500 on the table. I called Moonworks and surprisingly reached someone at 7:30 p.m. As if reading from the training manual for How to Talk to an Irate Customer, she told me how much she understood my frustration, repeatedly apologized for how I was feeling (but NOT for her company's responsibility for how I was feeling), etc. She took no ownership for Moonworks' abysmal service and law breaking behavior, she just fed me an endless string of platitudes. Then she said "Well, to be fair, it IS after 2:00 and that is when we said we would be there." She then got a new butt hole ripped for her as well. The arrogance of this company seemingly knows no bounds. I asked her "What sort of a company schedules an afternoon job and then just shows up in the evening, at dinner time, to do serious construction work on someone's house? No phone call? No "We're running late and need to reschedule?" Just show up and start banging on my house at SEVEN THIRTY AT NIGHT?!? Nothing I said penetrated her mask. She, and therefore by extension Moonworks, just didn't give a sh*t. They ultimately rescheduled and showed up during the day and installed the gutter helmets. So now I sit with helmets and wiring installed, but needing to schedule my own electrician, for several hundred more dollars, in order to complete the job. While I'm optimistic that I will be happy to have heated gutters and downspouts this weekend, I will never feel good about who I contracted to install them. I need other work done on my house - windows, insulation, etc. Moonworks, if they'd been professional and responsive, could have won all of that business. I'll do it myself before I let them anywhere near my property again. If you haven't contracted them yet? RUN, do not walk to another contractor. You work too hard for your money to give it to people who will treat you like this. read more

I only wish I could give negative stars. Obviously this company is not worried about customer service. After doing my research I made an appointment for September on a Friday at 5pm. I only book work/contractors on Fridays because I work Monday - Thursday. After waiting till 5:35pm I called and left a message. Customer service called on Saturday and told me they had me booked for a Monday. I understand mistakes can happen so I rebooked for last Friday 10/17. I received a phone call at 7pm on Thursday night that the technician had to cancel and wanted to reschedule. At that point I declined. I did call on Friday and asked to speak to a supervisor about this matter. I left a message for a Michael who to this date has not returned my call. Surprisingly, customer service called this morning (Monday) trying to reschedule my appointment. Again, no supervisor and no apologies. I only have to say I am sorry for unleashing my frustration on the poor customer service representative who had called. In this day an age when everyone is vying for my dollar that I could not even get a follow up phone call from the supervisor or owner. Dear Jim, the owner, I wish you luck. read more

I had Moonworks come out and do a survey assessment in Nov. 2014 The guy was great seemed to know what he was talking about , we went ahead and booked our insulation project. As soon as I gave the deposit it all went down hill. After waiting 6 weeks we finally got an install date. So they sent out a different guy to do a pre- inspection prior to doing the job. Let me tell you this guy was a winner, probably the most unprofessional guy you will ever meet. Fist of He calls 10 minutes prior to say "im only going to be 30 minutes late" not hey im running behind, is it ok that i come 30 minutes later. Then he gets here and sits in his car for 15 minutes making house calls and smoking in his car. Not only does he reek of cigarette smoke but there was some snow outside, and he just walks right in on my new hardwood floor , has no remorse or even ask if he should take his shoes off. By this point i am getting a little upset. Then he reviews the prior survey that was done and he says we are not qualified to do this type of job, the house has asbestos siding. The original assessment said it was not asbestos. So one of them did not know what they were talking about. So after waiting 6 weeks, i have to start all over with a different company. So disappointing in Moonworks they should of scheduled this 6 weeks ago when the original guy came out to confirm. AVOID THESE GUYS!!!!! read more

Just another update: another year has passed and weather has been difficult. Again, no abnormal ice cycles, no leaking in the house. House is back to normal before we used the Gutter Helmet product and WASTED lots of money. Oh and they even charged us to remove them. I hope I save one family from this mistake. read more

The customer service staff is nice and helpful. We had them install blown in insulation in our attic, crawl space and basement. The first guy who came, Bill, was great, the guy who came to measure the job apparently is terrible because when they came to do the job, I was told that he mis-measured and that we owed an additional $1000! That's an over 25% increase to the original quote! Wtf! They weren't very accommodating to negotiate on THEIR screw up. The job was well done for the most part and they cleaned up after themselves, only reason I'm giving a 2. I'd be reluctant to work with them again due to not trusting information I'm given and fear of owing way more than originally quoted. It's too bad because we were going to use them for windows and gutters but now we will look elsewhere. read more

Great prices, did a great job, cleaned up all the mess, I would recommend them highly! read more

Capable of creating an energy audit appointment over a week ago, just to call today to tell me they have to cancel because of paperwork issues. They didn't even try to resolve them or hold the appointment. Clearly incapable of simple back office tasks, glad to have figured that out before anyone picked up tools. read more

We had Moonworks do air sealing (incl. attic stair cover thermal barrier) and weatherization (incl. attic floor open blow cellulose and aluminum soffit vents) work after the Mass Save energy audit they provided, and it went really well. After we moved into our new house, we had been procrastinating on the attic project pointed out by our home inspector, until one day a sales guy came to our door, and we took the opportunity. However, after reading some very bad reviews on Yelp, I got pretty worried how this might turn out, and even thought about cancelling an appointment. But winter approaching, I decided to proceed with an energy audit anyway. The guy who provided the home assessment was great and professional, his explanations courteous and attitude not heavy-handed, and covered all areas of the house, replacing some light bulbs with energy-efficient one, and so forth. And due to an incentive, the net amount we would have to pay was pretty small, and the projected payback sounded very attractive, so we decided to go ahead, and paid a deposit after setting up an install date. A 3-man team showed up within the planned time frame, and did all the proposed (aforementioned) work without taking a break, spending about 5.5 hours. Their work seemed pretty thorough, going out of their way to cover some holes they found in the attic, and cleaned up dust pretty well after the work. The team leader found the quantity of some parts was overstated in the estimate, so we had to pay even less for the remainder. Their office had called to confirm a couple of times before each visit, so scheduling had no issue as well. So, right now, we are very happy about the work done, and I find a divergence with other negative reviews and experiences just puzzling. Maybe it's highly dependent on who does a job. read more

So I was looking to have Gutter Helmets installed on my gutters. I gave them several chances to show up at my house and do the work but there aways seemed to be an issue: broken down truck, no ladders or only one person to do the job, etc. Bottomline: If you say you are going to show up, do so, if not refund the money to the customer and say we can't do the job. I have given the company over 10 days now to make this right and there still seems to be a run around on the customer service line due to poor policy and some extended 48 hour window to speak with someone in finance. Do not let them take your money prior to them showing up to do the work. Complete Fail! Next step, they will hear from my attorney. read more

Be aware! After completing the audit 30 days later the sales rep tried to contact my daughter on social media. He said she was beautiful and even though he never talked to her while on site he wanted to date her. When I contacted moonworks they told me they issued him a warning for doing this. A bit creepy wouldn't you think? read more

I was going to have my house energy efficient. Moon works came and said they could not do it because of a couple of issues. I sent my form in that they told me to do (faxed it on 3/23/16) and still do not have my deposit back for $500.00 I called Mr. Moon (2) times with no call back, called Emily at customer service, no call back and Joyce (2) times with no call back. Do not use this company, they are not ethical at all. Mary Fagan 4/13/16 read more

We hired Moonworks to furnish and install Gutter Helmets and to do a soft wash of the roof to remove any organics that appeared in the last couple of years and some of the siding, exterior gutters and window frames to remove staining that had occurred over the years. I felt the price they gave was very fair. The gutter crew arrived, cleaned my gutters, checked that they were installed properly and had the right slope and installed the Gutter Helmets. With a couple of good rainstorms since they were installed, they appear to be doing the job. They allow water in and keep debris and birds out. The soft wash was done separately and after 2 trips, the house looks much better. Both crews were professional (the owner ran the soft wash crew), punctual and cleaned up after themselves. I highly recommend this company and I will consider them for projects that I may have in the future. read more

Moonworks installed Gutter Helmet about 7 weeks ago and soon after one of my gutters is holding water and freezing up now that it's cold. Was promised 3 times someone would be back to service and 3 no shows without a phone call to tell me after I waited in all day. Also found out they do use sub-contractors when they advertise full time employees. There service is below sub-par and serious management issues. I've been in the service business over 40 years and if I followed there policies I'd be out of business. Quick to take your money and install and promise great service but we found out it just isn't so. Buyer beware read more

We signed a contract on October 30, 2018 for new gutters and power wash our house & roof. It has been a total nightmare. The salesman told us the work would be done the weekend after thanksgiving. Each time I called I was told it would be the following week. They finally did the gutters the end of December and we had to call the back because one fell off. They did the roof and left stains all on it. They supposedly showed up on February 6 ( we were out of town)to power wash the house and it was never done. The real kicker was they charged my credit card before the work was completely. I definitely would not recommend this company at all. read more

I would like to follow-up. It took a while but we finally got our gutters fixed by Moonwork's. The gutters are NOT leaking anymore and the two men that were sent to fix the work were very professional and knew what they were doing. Too bad they didn't come the first time and do the installation then the review for Moonwork's would have been a WooHoo!!! read more

I highly recommend Moonworks !!! We originally bought Gutter Helmet in about 1986 for the rear of our house and 1988 for the front. Recently, I noticed that the finish on some of the Gutter Helmet in the back was coming off which really made a difference in the effectiveness of the product. We remembered that there was supposed to be a lifetime guarantee. My wife called the owner who promptly inspected the gutter helmet and arranged with Gutter Helmet to replace the rear section. I was redoing my roof and had to have Moonworks take the Gutter Helmet off the whole house. After my new roof was completed Moonworks came down to put the Gutter Helmet back on. I was expecting them to replace the back section and put the old stuff back on the front for a fee. Moonworks replaced all of my Gutter Helmet for free. I couldn't be any happier. They did a great job. The owner as well as all his employees were very nice and worked very efficiently. They cleaned up all the debris, as well. I highly recommend Moonworks for any project read more

DO NOT do business with this company! I wish I had seen all these bad reviews before dealing with them. I got involved with Moonworks when a woman, who said she was "from Mass Save", came to my door offering an energy audit. My wife and I had just bought the house in 2013, and had actually discussed getting an audit done, as the furnace was very old, and the central air didn't even work. So, this seemed like a good time to do it. However, it wasn't until I had signed-up for the audit that the woman disclosed that she actually worked for Moonworks, not Mass Save. No matter, they are still with the Mass Save program, right? Like everyone else who has reviewed them here, I dealt with canceling and rescheduling, and less-than-professional people. But all that is small potatoes compared to what happened to me! The first auditor came, and truly seemed like he wasn't sure what he was doing. He asked the same questions multiple times. But, I let him go about his business. He looked around in the attic and basement. He ran some tests on the furnace. He asked if he could test the AC, even though I had already told him twice that it didn't work at all. When he was done, he told us the insulation improvements he recommended, some of which were free through Mass Save, and some which we would need to pay for. He also mentioned that he had got a "weird" reading from our furnace, something that he hadn't ever seen before, but that it was fine and safe. We signed-up to have the insulation done, and gave him a deposit check for the work that wasn't covered under Mass Save. A couple of weeks later, the workers came to do the insulation. But, before they could start, they told me they needed to test the furnace again. Evidently, the law requires that they test the ventilation before and after the installation. Here came the first surprise.... he said my furnace gives off dangerously high levels of carbon monoxide! I told him the first guy had mentioned a "weird" reading, but said that it was safe. He told me this was not even CLOSE to safe. They packed-up their truck and left. I called Mass Save to find out about financing for a new furnace. They asked me for information from a paper the auditor was supposed to have left with me, but he had not. I called Moonworks and told them what was going on. They said they would send someone back out (which I insisted was not the same guy). While I had them on the phone, I let them know that, due to the need to replace my furnace, I wasn't going to be able to do the portion of the insulation that cost money, and I needed my deposit back. I was told to mail the contract back, indicating that I was canceling, which I did later the same day. Several days later, the new auditor came. He tested the furnace, and agreed that it was extremely dangerous. He also noted that the first auditor had written that the furnace was from 2005, but it was actually from 1993. He sat down to do the paperwork I needed. To his credit, he was very honest about the fact he hadn't done one of the Mass Save audits before, and he called someone on the phone who talked him through it. So... here's the point of this long story... the man from the HVAC company I hired came to give me an estimate on replacing my furnace. I let him know that 3 people had tested it, and 1 said it was safe, but the other 2 said it wasn't. He told me he didn't even NEED to test it (which he later did anyway, just to be thorough), and showed me the BIG RED TAG on the furnace from when it had been deemed unsafe for carbon monoxide in 2010!!! Not a single one of the three Moonworks employees had seen this tag?! According to my HVAC guy, it was hanging right in front of the access panel, so they would have seen it when they opened the panel to read the serial number. I couldn't be more angry! On a side note... I called several times over the next 6 weeks to find out where my deposit refund was. Every time I called, I was told that they "just got the cancellation request." When I finally said to someone, "That's what you said 2 weeks ago!", I was told that the woman who does refunds was on vacation. I'm happy(?) to report, however, that I did finally get my refund. I've let Moonworks know that I don't want them coming back to my house... ever. I will have another company do the insulation upgrades. And, the experience was so bad, that I've registered on Yelp just to be able to tell all of you, DON'T DO BUSINESS WITH MOONWORKS! read more

I was quoted $25,000 to replace my asphalt roof with GAF Timberline shingles. I received another quote with exactly the same shingles that was less than half what they quoted. They attempt to get you to agree on the spot by offering a discount. Find another roofer, these guys rip people off read more

READ ALL THE REVIEWS!!! I wish I could give zero stars! Subcontracted by Mass Save for an energy audit these are the most unprofessional people I have ever worked with. Constantly canceling appointments and lying about when they would be here. I'm glad they never actually did any work on my home! Extremely unprofessional!!!! read more

Previous owners of the house used them to install gutters. Moonworks came by to service them only to tell us they were out of warrenty after clamoring around the roof. I found this odd, since they would know that before they went onto the roof. They then told us our roof looked bad and quoted us for $25000 to fix it. We recently moved into the home and were shocked that the roof was in such poor condition, not to mention the cost. Luckily we got a second opinion, after going over the entire roof he said everything looked great. This happened over two years ago and the roof is fine. Moonworks was just trying to scam us for the tune of $25000 to replace a perfectly good roof. read more

I paid several thousand dollars for a system that was supposed to keep my house from having problems with ice damming. Moonworks sent an electrician to complete the installation. One part of the system shorts out every time I turn it on. I have been calling the company for five months to try to get the issues solved and no one will even return my call. I am looking into reporting them to the Better Business Bureau and would definitely discourage anyone from doing business with them since despite their claim of guaranteeing the system indefinitely they won't even call back to discuss fix a problem with the original installation. read more

Tech Jay came out today and did a fabulous job resolving the issue. The level of service that Moonworks provide is the best. They are very polite and professional on the phone and the techs do a great job. And when you purchase the gutter helmet you have the lifetime warranty, what else could I ask for. Thanks Moonworks! read more

Terrible customer service. They misquoted a gutter helmet job, and have left me with a half finished installation. The sales person has become unresponsive. Stay away. read more

Gutter helmet was installed on my house in 2005 - no issues but in 2017 we noticed some clogs and knowing that there was a 20 year guarantee, I called to have them come out and clean them out again. Well, it took forever to finally get an appointment but they finally came out on August 25th. Well, I have3 a very very high house and one guy came and said he couldn't do it alone and needed the big ladder and a helper. So, I called Moonworks again and again to get it rescheduled and they kept saying the scheduler would call me and they just never did. So frustrating! On about my fifth call, they finally said: Oh you're scheduled for the 13th of September. I told them the whole story a million times how they needed to come with two guys and bring the big ladder. Well, guess what happened today when they showed up. Two guys yes but no big ladder!!!! And the guy was pretty rude too saying nobody told him! AAARRGGGGGHHH!!! read more

This is my second go around with them, first gutter helmet and all went well and then we decided to take advantage of Mass Saves contribution for insulation called them again they scheduled a energy audit in Oct the sales person there over three hours and we decided to go forward waited over two months for install, cleaned out attic space of 25 years of clutter to be ready for the install date. Another inspector comes out the week before the install to make sure everything is ready and the have the necessary materials on hand and he spends over 2 hours at the home. The install teams shows up and said they can not do the side wall instillation or the attic insulation due to the way the siding was placed on the house and that there was plywood laid down in the attic. They say this happens all the time where the sales person just wants his commission and they get to a job and it can not be done. We waited several months for this wasted countless hours and still have not been refunded our deposit yet. I will never use them again even though I get 30% discount for having done one job. We called another Mass Save contractor and they said they could do the job and we are going to have them do it instead, Stay away at all costs read more

I called about having gutter helmet installed in my home. The sales man came to my house and was gone with in 8 minutes. I got nothing paper stating the price, told me their product was more than I could afford ( has no idea what we make as a family ) and could not explain to me why I should go with their service. I was also interested in using them to have a bay window installed but I never got the change to ask him. And as far as not being able to afford it, I had cash in my pocket already to put down a down deposit. I have been calling their main office for 7 days now and no one has called me back. I work right across the street for them for a very large company and I will make sure I spread the work that this company far exceeds in customer service. I hope this review makes it to someone that works for this company!! read more

I contacted Gutter Helmet and referred me to Moonworks as the installer. I scheduled an appointment with their salesman Emil Iannucci and agreed to the work and price. Signed contract at end of April 2015. Mr. Iannucci stated about 4-8 weeks.After 8 weeks I tried to contact him via phone and email, no response. I called Moonworks several times and finally got an installation date. They installed/repaired gutters, all but the electrical (hidden heat wire hook-up). I was told that the electrician would call me within two weeks to finish. I again, after two weeks called Moonworks and they could not get in touch with their service department, same as earlier. Waited for a call back. I received a call after they called me in error, looking for someone else! I was in the middle of writing a complaint letter to the BBB at that time and told them. They scheduled the electrician for July 23rd. On the 23rd a NO-SHOW! I called them and they had rescheduled for August 4th without the courtesy of a call telling me so. Finally, it was completed per the electrician on August 4th. It took from April 23rd to August 4th for a job that took one to two days. No communications between their departments, no return calls and expect to chase them via phone. They will call you for the end balance though, they had no problem with that. One more note, I can't test the work until a snowfall. I hope their work is better than their communication. read more

Gutters & downspouts installed. Water leaks behind gutters. Called for help, no return call. At the end of the day called again...left voice message. No return call by 1:00PM the next day. Called again... was told someone who was out to lunch at the moment would call me. No call. Sent an email to the sales person...no response. Called the sales person's cell phone and left voice message...no response. Called the 800 # again... was told someone would call me in about 3 weeks. Stay away from these people. Will try to get credit card people to withhold payment to speed up service and hope i'm not flooded out in the next three weeks. read more