We were a long time customer of Demelo Plumbing, Heating & Air Conditioning. Over the years we have…read moreused them for drainage issues, plumbing repair and hot water heater maintenance and until recently delivered a reasonable service. On our request, Demelo came to our house on June 7 to clear a clogged kitchen drain. The technician worked on it and declared the problem fixed. We were charged $230. About a week later the drain was clogged again. On June 17 Demelo returned to clear the same clogged drain. A different technician "fixed it" and charged us another $370. In a weak moment I paid. So after paying $600 and one more week, the drain was clogged again for the 3rd time. On June 28, we called Ari's ProDrain Cleaning to clear the same clogged drain that none of the Demelo technicians were able clear. Ari charged us $250 and gave a 30 day warranty. The drain is working well now. I contacted Demelo several times to complain and I requested a $300 refund (should be all $600). After several calls the Demelo business person told me that the owner can only authorize a $60 credit on THE NEXT SERVICE. Demelo does not provide a warranty on their work even though their website states under plumbing services: "Demelo Plumbing, Heating & Air Conditioning is there to fix those problems, making sure your day-to-day routines, whether at work or home, continue unabated. Need an installation or repair? Call us. We'll have one of our team members out to appraise the situation and get you up and running, leaving you with the confidence of knowing the job was done properly." In other words empty words. The charge time and materials whether they fix the problem or not. Clearly a company to avoid.

this this the best company!! nicest people always there wen I call and come when needed. thank you…read moreKathy and Adian!! highly recommend

In 2024, Lamco repaired our HVAC system, during the initial diagnosis they quoted us an hourly rate…read morefor the technicians which was mutually agreed and quoted over the phone. Clarification was further provided that the technician would charge for the hours that they worked for (Initial Estimate was ~5hrs work). Once the work was completed, the back office sent an office for the amount for the whole estimated time even though it took less than half the time (~1.5hrs). When the invoice was received it was a shocker since based on the communication prior to the work it was agreed to be per hour basis. After refutation, the invoice was revised to a lower number but still did not reflect the hours the technician worked. Its been a struggle to ensure alignment - I would not recommend them for any work!

Had some bath plumbing changes made to a 75 year old home. I worked with Chris via e-mail to detail…read morechanges and select new hardware. When hardware was available, I received a friendly e-mail for possible scheduling dates. Eric arrived right on time and got right to the job. He used drop clothes to protect floor and counters, cut away bath tiles to access old piping, ran new water feeds to a new, single handle control valve. Installed matching spout, drain, shower and matching decorative trim plate to cover the new control valve. At the end, Eric checked the valve scald setting to endure safety of the new water output. We were shown what he was doing as the project progressed, and he cleaned up all trash to our satisfaction at the end. Eric was here about 5 hours and was totally professional and friendly throughout. We are totally satisfied. Laamco has maintained our old HVAC system for decades, and recently installed a replacement system. They have installed a new water heater as well. We are completely satisfied with the technicians, plumbers and staff at Laamco. We highly recommend them for any heating, cooling or plumbing service or maintenance.

Integrity in a business can be difficult to find. Add competence to the business and you will know…read morewhy Acton Refrigeration is a good bet to solve any HVAC problem. They are in my top 5 list of people who care about their customers.

I have used Acton Refrigeration for over 10 tears. They came by this morning to replace our filter…read moreand check out a lack of heat on our second floor. The technician discovered the thermostat was not working. He was very knowledgeable and solved our issues quickly.

The positives first: they came on the days they promised and wore masks…read more The rest: Mass Save contracted this firm to do our insulation. I can't imagine how they would survive if homeowners were paying for the work themselves. The crew was here all week doing our attic and all of the walls. They worked about 5 hours per day and then left without saying anything and with the door wide open. In January! The dust was awful, but at least they told us to expect that. The patching work to cover the insulation holes in our walls was a joke. We were told we would need to sand before we paint. We'll need to redo almost every patch first. They dripped joint compound down our baseboards and tracked it across our floors.

I recently had an energy audit by mass save and it was determined I could benefit from some…read moreinsulation work. I searched the website for a local company and I found hot & cold energy. I was able to get scheduled within 2 weeks. They came out on the day scheduled and worked for about 5-6 hours. They Installed blown in insulation in the attic, sealed the top of the walls and recessed lighting in the attic and installed Weather stripping on several doors and the attic pop up entrance. Everything was done neat and professional. When they were all done they cleaned up the mess they made and wrapped up the job. I would highly recommend.

I hired Servpro during a recent basement flooding emergency. While the crew showed up quickly and…read morewere polite, the overall experience left a lot to be desired--especially when the final bill arrived. We were quoted an estimate of $1,500-$2,500 over the phone. Imagine our surprise when the final invoice came in over $3,500. For two hours of on-site work with little water removed and equipment that didn't function properly (one dehumidifier showed a flooding error), the value just wasn't there. When we called to get clarity over the weekend--crickets. No callback. But someone did show up promptly to pick up the equipment and, charmingly, asked for a 5-star review before showing us the actual invoice. To their credit, they later applied a 10% discount after I complained, but that only softened the blow slightly. Bottom line: if you use Servpro, ask for a detailed written estimate first, and brace yourself for charges that might surprise you. Transparency matters, especially during emergencies. But Servpro water removal service is not worth the money.

After a pipe burst during the cold spell in February 2023, our insurance company encouraged us to…read morecall SERVPRO to do a thorough inspection and mold remediation for our flooded basement level finished living space. We were not there to see exactly what their team did, but we understand they were thorough. By means of email correspondence I did occasionally communicate with Stone Shi, their Administrative Project Manager. Stone has a good understanding of his customer base and I found him to be very professional, courteous, and knowledgeable. He stays with a goal until it is achieved! All in all, I would recommend with confidence SERVPRO and its team of able representatives. I will modify this review if I find things to be less than satisfactory after we return to our house.

In a world where plumbers are unreliable and hard to pin down, the guys are WeShowUp 123 can be…read moretrusted to stick to their word. We moved away from Boston a few years back, back we go back frequently to visit our friends. Out hosts needed some immediate emergency de-clogging (is that a word?) of the guest bathroom drain where we staying and these guys showed up the next day to get it done swiftly and professionally. They were our third plumber we called! the other ones couldn't commit to a time, or did not give us a range (estimate) of the cost. Not good. These guys responded immediately via text messages and via Yelp and showed up at the time agreed. You know how cable companies give you a range? ... (we'll be there from 8am to 2pm) and never make it on time? Well these guys tell you what time they will be there, and they make it happen. I guess the name makes sense, they do show up. Our only feedback to them was that we wanted to pay ahead of time but they told us they could not give us a final price until the plumber was able to come see the issues needed to be resolved. Once they arrived, they gave us the estimate by looking at the issues, and before starting the work. Their pricing was reasonable for the work needed, and we would gladly pay for any service provider who shows up on time and gets the work done!

This team has won my trust. I spoke with three companies to get a quote on replacing radiator…read morevents/valves. Each company quoted about $75-$200 depending on the parts. Then Mike called and asked me to send photos. Quite delicately, he told me he didn't think there was any fixing needed, but a simple move to turn the valve off. "Righty tighty, lefty loosey lol" he said. Bless your honest heart for helping a girl out. I'm a single foster mom and don't have the funds to be wasting on unnecessary repairs. You've won my loyalty, my trust AND my heart. When and if I ever do need a repair, I know who I will be calling. Thank you all!

Richard signed a contract to install outlets, switches, LED lights, a smoke detector, and wires for…read morea fan for our spare bedroom. He collected almost all the payment upfront, but performed only half the work. He then refused to complete the project claiming that the company has closed. When I asked for a referral to whoever has taken over the company, he hung up my phone. Richard is now blocking my phone calls. In short, Richard collected payment and abandoned the project half way despite signing a contract.

Richard immediately responded when I put in request through Home Advisor. He personally came to my…read morehouse to bid the job. Started the job within days and finished the job within specified time frame as promised (on 100+ degree days working in an attic!). The team was experienced, thorough and professional. Richard reached out to me to provide updates throughout the job, he ALWAYS answered the phone and responded to email. It's rare to find a contractor like this, I would highly recommend. Price was fair and work was done RIGHT! Thank you Richard.

They were put on contract in early October. Started working the first week of December and from the…read moreget-go, I had my concerns. (1) Inconsistent communication from the owner. Lets just say I'm not a fan of chasing my contractor to find out when they will or will not show up. Especially when it is weeks of non-communication and then I have to reach out to find out where the contractor is to be told they will show up and then weeks go by again and they don't. (2) Poor workmanship on quite a few items by his crew with no project management oversight to correct issues as they arose. Only showing up when things had to be fixed and taking his crews word that items were done and done well versus seeing for himself. Interior bedroom doors put in but door jams not properly flushed (my mom and I had to fix it ourselves), windows installed so improperly that the owner himself had to come out to fix what his crew messed up, and even something as simple as caulking a bathroom tub had to be redone by the owner as the crew couldn't handle even that. (3) Incomplete projects that were partially started and then never completed to the point where after numerous excuses and being ghosted for months, I finally had to cancel the contract with this company and hire another company at increased cost just to complete the projects that this company started and never finished. This included exterior windows, exterior siding and exterior door. Portions of these incomplete (door sils, window sils and exterior siding) items were open to the elements for months during the dead of winter. Some projects I had on contract never even got started from bathroom vent and barn door installation. Overall, I would NOT recommend this company. The owner is very nice and he has one really good worker he calls "bob the builder" but overall the rest of the team seems pretty inexperienced. I would rather have a contractor that is less personable but did the job, versus one that is nice but can't execute it. The owner while very nice does not communicate well and does not conduct good project oversight management or he would have been on top of his crew when they made major errors and provided subpar workmanship.

Absolutely amazed at the job Flip N Out construction did on my roof. A local Fitchburg business was…read morevery reasonably priced and very professional. Old roof ripped off, Re-decked with 1/2in CDX, 6 ft ice/water shield Re-lead 2 chimneys and GAF lifetime shingles. All DONE IN A DAY. Can't sing their praises enough.