We did a large renovation and moved into the house in 2014…read more I really enjoyed working with his crew but I'm left feeling like a lot of corners were cut in the finish work. The met their move in expectation within 10% of the original forecast and were within a couple points of budget (although I micromanaged the budget with more granularity than they did). It was relatively smooth sailing for the first 90% of the project. By the end of the project, however, Doug and I had a very hard time seeing eye-to-eye. I was, in hindsight, likely pretty high maintenance. That being said, the small issues I was focused on have grown into larger issues. For example, the electrician was absolutely horrendous -- sloppy, inexperienced (I had to teach him how to splice Cat5 cable after Googling it myself), and just unprofessional. He used the cheapest outlets possible - many of which still don't work properly. Closet lights don't work, the electrical panel is completely mislabeled, I have no faith in Cat5 working aside from those I did and QA'ed. The painters were a point of frustration, too. They did a very rushed and messy job and the the exterior has more peeling paint and rot after 4 years than our last house did after 20+ years. Another example, we have a tile company coming this week to fix some tiles that (for the 3rd time) have fallen out and to repair grout that has already cracked and fallen out. I believe the house is generally of solid quality but the amount of work we have to put into the house has been disappointing, to say the least. In their defense, they offered to do any remaining warranty work (I had a Google Doc listing outstanding items after we had moved in) but Doug has made it pretty clear he doesn't want to work with us on any additional projects, so I'm hesitant to trust the level of craftsmanship to fix existing projects.

Starwood Custom Homes has really enjoyed working with Jeff Pollock with Integrity Design. Jeff is…read morevery talented and does a great job in working with the clients he designs for. Jeff listens to each clients dreams and needs, gets organized and then lets his mind create and deliver. Jeff on many occasions has gone above and beyond to make the customer happy, whether it be a redesign where they weren't quite satisfied with the result or working very long hours to hit a deadline, integrity is the driving force for Jeff. I consider Jeff a valued Trade partner of Starwood Custom Homes and great friend as well.

I would hire these guys again in a heartbeat. We needed a major (and expensive) remodel. Ugly attic…read moreneeded to become a bedroom and master bath. Small bedroom needed to become a laundry room, storage room and larger than average stairs to the attic (removing completely the pull-down access in the corridor). On top of that, the unheated porch has been remodeled as a heated, insulated office space with direct access to the now-master suite. As part of the process, we needed to make modifications to the second bedroom and bathroom to accommodate plumbing for the former attic. I was nervous about such a large project. Jeff assured me that the increase in the house value and home comfort would be well worth it. He was right. He and Lenny (who is a master craftsman) either did the work themselves, or hired the right subcontractors to complete the work not only IN budget, but ON time, and with amazing skill and consideration. That included needing to unexpectedly replace the front door, adding insulation to unexpected places, and shifting an existing heat source to the now-office. Lenny and Jeff worked with me to create a layout that worked well for us as well as economizing and maximizing project effectiveness. As problems arose (as they always will), they worked with me to solve them and move quickly to the next step. I initially gave them a chance because my neighbor across the street told me that they had done an excellent job on her basement. As time goes by, I will definitely be calling on these guys first. With so many "contractor horror stories"out there, I am really happy to honestly say that I trusted them with my house and I would recommend them without reservation to friends, family, coworkers or the guy down the street. All in - 10 weeks, about 70k. Very happy with the results.

We were in need of somebody to strip and replace our roof immediately as it was leaking. This…read morecompany not only responded to our phone call right away but started the job that Sunday morning. The crew working on the job showed arrived early each day, very polite and always ensured that the area was cleaned up every night before they finished up. Very high quality workmanship skills and I would definitely recommend them to Family and Friends. We were very happy with the total job and I would hire them again for other work, if needed. It's rare to find a company like this these days when so many contractors don't even return calls. Great customer service and workmanship!

We renovated our home and added a substantial wrap around porch. We worked with an architect to…read moredesign the porch, and had a really hard time finding a contractor that was responsive and seemed to want the job. Leader was a little more expensive than some bids we got, but I honestly think when changing the face of your house, you get what you pay for. Leader dealt with the City, the permits, the architect, and managed every detail of the project. Lauren dealt with permits and the front end of the project (because I knew nothing when we started all this), and Kaitlyn (construction manager) managed all the contractors and worked with us to deal with contingencies as they arose. We replaced the windows and door on the front of the house. We excavated 14,000 pounds of concrete stairs (layered for over 100 years), we replaced the siding on the front. We had roofers and electricians to deal with. The carpenters that built the porch (Zenon!!!) were masterful and executed the architectural plans perfectly. The structure and roof were completed in 6 weeks start to finish. I appreciate how communicative Leader is, I appreciate how carefully and neatly their contractors worked, I appreciate that every single person who worked on our property was incredibly professional. We absolutely adore our porch. It looks like a totally different house. We couldn't be more pleased with the work of this excellent company.

We are doing our first remodel and called them to see if they are interested and can provide us an…read moreestimate. Apparently, before calling them, you need to know how much your construction project will cost. Since we didn't (gasp) and perhaps because our initial estimate was lower than their over the phone estimate, they didn't even bother offering to come out to give an estimate. I guess our money is not good enough for these people.

I had a water line break in my home that created a serious flooding to my downstairs. I reached…read moreout to a couple of contractors but found no one was available immediately. I called MET and spoke with Mark who was very informative on the process with the insurance and was willing to take this job on with his busy schedule. The crew was prompt daily and very professional. I dealt with Mark regularly and at times with the office and I must say during a crisis they made me feel they would make everything right and they did! I highly recommend them and plan to use them for my next project.

I had a fantastic experience with MET. I needed replacement windows for my home and Mark provided…read moreme with a great recommendation of high efficiency windows that fit my budget. The installers were very professional and respectful of my home by being extremely thorough and clean! Highly recommended for any home project.

They were put on contract in early October. Started working the first week of December and from the…read moreget-go, I had my concerns. (1) Inconsistent communication from the owner. Lets just say I'm not a fan of chasing my contractor to find out when they will or will not show up. Especially when it is weeks of non-communication and then I have to reach out to find out where the contractor is to be told they will show up and then weeks go by again and they don't. (2) Poor workmanship on quite a few items by his crew with no project management oversight to correct issues as they arose. Only showing up when things had to be fixed and taking his crews word that items were done and done well versus seeing for himself. Interior bedroom doors put in but door jams not properly flushed (my mom and I had to fix it ourselves), windows installed so improperly that the owner himself had to come out to fix what his crew messed up, and even something as simple as caulking a bathroom tub had to be redone by the owner as the crew couldn't handle even that. (3) Incomplete projects that were partially started and then never completed to the point where after numerous excuses and being ghosted for months, I finally had to cancel the contract with this company and hire another company at increased cost just to complete the projects that this company started and never finished. This included exterior windows, exterior siding and exterior door. Portions of these incomplete (door sils, window sils and exterior siding) items were open to the elements for months during the dead of winter. Some projects I had on contract never even got started from bathroom vent and barn door installation. Overall, I would NOT recommend this company. The owner is very nice and he has one really good worker he calls "bob the builder" but overall the rest of the team seems pretty inexperienced. I would rather have a contractor that is less personable but did the job, versus one that is nice but can't execute it. The owner while very nice does not communicate well and does not conduct good project oversight management or he would have been on top of his crew when they made major errors and provided subpar workmanship.

Absolutely amazed at the job Flip N Out construction did on my roof. A local Fitchburg business was…read morevery reasonably priced and very professional. Old roof ripped off, Re-decked with 1/2in CDX, 6 ft ice/water shield Re-lead 2 chimneys and GAF lifetime shingles. All DONE IN A DAY. Can't sing their praises enough.

I hired CM Chartier Construction to oversee the build of an in law apartment to be added to my…read moreson's home. The service was top notch and I found communication to be responsive and advice to be sound. The crew was very friendly and stayed to task knowing that time was of the essence for me. I have been very happy in my new home and they added touches I requested and even had suggestions I would have never thought of but love the things I incorporated at their recommendation. I would highly recommend hiring Christof and his crew for any project. You won't be sorry. Our local building inspector was very impressed with the team and the end result. They stayed true to their initial quote although I had some changes as we went along and most were provided within the cost quoted. Phenomenal!

C.M. Chartier Contracting Construction from Templeton, MA. Is an Honest and Very Good Co. They may…read morenot be the cheapest Contractor you contact but the Work will be done on time and they will do the work correctly and will not take forever getting the work complete. As a Disabled Veteran I needed a Contractor to work with the VA for a Special Housing Adaptation making my home Wheelchair Friendly. ( The VA makes no payment until the work is complete and passes Inspection by the VA.) C.M. Chartier, Completed all work very fast and did a very good job. I have hired C.M. Chartier for several other projects and Highly Recommend this Company and I believe that all the Employees from the Office staff to the Men and Woman that do the work are Neat, Clean and Polite People. You will like them all.

Couldn't have gone better. From the minute I called Mike, I was put at ease by his knowledge of…read morethe roofing business. He came by to give an estimate when he said he would. Kept in touch during the two weeks until he was able to do my roof. Mike said he was going to come Monday am with the dumpster and at 8am on Monday he was there, He called me every night while he was doing the job to explain to me what happened during the day, any problems they encountered and how he proposed to solve it. Job was done quickly, professionally and the communication could not have been better. I wouldn't hesitate to call Mike and his crew if you are in need of his services.

Brother remodeling renovated my parents main floor bathroom to be ADA compliant for a wheelchair…read more They did an awesome job. My parents were extremely happy with workers who were courteous and friendly. The job was done on time. Despite being a lot of work with demolition etc, they were very clean. The end result was better than we had imagined. We highly recommend Brother Remodeling!

Brothers Remodeling rebuilt a large wooden Farmer's porch in cedar for us. They are a reputable…read morecompany and I'm very happy we hired them for our project. The team was professional in every way and the finished project exceeded my expectations. The design and finishing touches for the porch, railings, and stairs were thoughtful and demonstrated good craftsmanship. Art was communicative and responsive from beginning to end. Despite rainy weather, they were able to complete the project in the time we requested, which we greatly appreciated.