Damaged my ceilings!! Won't reached out about fixing The blown insulation in walls not done correctly! Voids from fire stops.. very aggravated!! read more

These people are terrible. They came to my home in January to do blow in insulation, put in batting around an exposed pipe and some other work. The crew arrived late and began the job. 4 hours go by and the lead guy is talking about it coming back the next day because he had a job in Dover MA that he needed to attend to. I informed him that he needed to come back tomorrow and complete the job. He arrived next day and I watch as him and his partner rush through the job. He leaves holes in walls, my garage is full of insulation materials that he didn't blow in correctly, they failed to address a back wall (I have cameras there) although he tried to lie until I pointed out the cameras. All in all they did a terrible job. 2 days later the pipe that was supposed to be insulated froze and cost me $250 to have it repaired. I called the office and reported what happened and basically got the runaround. Eventually, they sent out a second group who noted several inconsistencies in the job that was supposed to have been completed. At this point, I realized that I no longer wanted them back up my home because if you lied to me the first time you'll lie to me the second and third time. I contacted the office again and I asked them to give me back some of my money so I could hire a company to complete the work that they did not do that is verified by their own second team contractors. We've been playing this game for the past four months. I contacted Adobe the company that hires homework and to date I have not gotten any satisfaction. I read the reviews on homework energy into my surprise or Betty yet to no one's surprise, they are the worst company out there. They do half ass jobs and when you call to complaint they give you the runaround. read more

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I would advise anyone to AVOID Homeworks Energy at all costs. They do inferior work, have unqualified technicians and do an awful job communicating to get problems resolved. They installed a heat pump, hot water heater, and insulated our home. Here is a list of the things done wrong. Day 1 installed condensation tube wrong and wrong pump. They said it would be fine so we ran the system.......flooded basement Forgot to install a 600$ add on part and only came back when I called them out on it. Installed the wrong thermostat causing the unit to run 24/7 leading to almost 1200$ in electric bills over two months. They did compensate me for some of this after I complained for 3 months and presented them with my electric bills. Patched 30 holes in my walls incorrectly and left a styrofoam plug sticking out of every one. They had to come back and redo the whole project filling my house with dust and mess a second time. When the technician didn't get the number he wanted on the insulation blower test started closing interior doors to falsify the number so he could move on to the next job. Homeworks employees broke a part of the heat pump TWICE leaving us with no AC in the middle of summer for 4 weeks and another flooded basement. No compensation and no apology. I pay them monthly for a service contract. Failed to repair a broken pump.......flooded basement again which is now moldy. The employees are nice but if you actually want anything done correctly I would look elsewhere. read more

ZERO stars for Homeworks. If this was a publicly-traded company, I would short the stock. My Homeworks saga has been going on for more than a year. They were hired to upgrade an electrical panel and install and heat pump hot water heater. From the beginning, there were some red flags. The wrong team (insulation) showed up for an energy audit for HVAC services. I was sent a quote intended for another customer - and it took over a week of back-and-forth with three people to get the right quote. Still, I signed up because I've had some sub-optimal experiences with small contractors, and the larger Homeworks organization appealed to me. I was also buying the convenience of one-stop shopping for MassSave and Heat Loan processing. Big mistake. One year update: 1) Heat pump hot water heater does not work. 2) I have been bounced-around to numerous people. In total, at least 20 people have been involved in the installation of the hot water heater. 3) I ended up directly managing the subs on the project (plumbing and electrical). This was done out of necessity, not preference. 4) A final electrical inspection was done, and then re-scheduled twice because the electrician didn't have a process for accurately recording project inspection status. 5) I am convinced that decarbonization/electrification efforts in progressive states like Massachusetts will fail if my experience is at all indicative of what it's like trying to replace gas-fired equipment. I should note that the quality of the work performed, once it was performed, was quite good. The issues with Homeworks are less about the work done in the home and more about the people working in the office. This company is in desperate need of restructuring, overhead reduction, and a stronger focus on operations. It would be a good business school case study. If you can find good contractors, I recommend hiring direct and navigating rebates and Heat Loan financing on your own. Avoid the Homeworks morass if you can! read more

I contacted Homeworks Energy for an energy audit in May 2023. They gave me an estimate on the work and scheduled the work for July 14th. I contacted them to modify the work and spoke with my account manager. I asked him to modify the quote to include fiberglass batts instead of blown in insulation and remove the insulation of the knee walls as part of the project. He never got back to me before my scheduled insulation date so I had to push it out until September. I then called and talked to him again after tying a few times and he promissed to send me the modified quote again. Once again he never sent me anything and we missed the September date. I called to modify the date again to December 11 and asked for the quote to be sent and I got no response. Left several messages but there was no response. I finally got in contact with the guy who did the home assessment and he sent me the original quote back to me. I asked him to tell Lionel that I needed him to call me. He never called. The week before the planned insulation on the 11th I called several times to their reception and left my name and number and asked that someone other than my account manager call me back. I sent an email to the CEO asking for help. I specifically asked for the Insulation manager to call me. No one called. On the 11th (today) the technician showed up at my door to do the work. I turned him away and said that I do not want to do business with a company that can not figure out how to call me back after all this time. He showed me the paperwork and my number they had was one digit to short on the papers which is amazing to me as I had left my number several times and I had talked to people at the company. Now I am in a bind. I need to have the insulation work done by January 14th or I will lose my mass rebates. I really need to get this done but I have reached out to Mass Save and they have handed my account over to another company. Be careful signing up with this company. They are not capable of basic communications. read more

Hi my name is Anthony, I had homework's energy company come out to my home in Randolph to insulate my attic the crew that was sent out Gus, Luis, chistrin, Chris. Gus came into my house very respectful very polite and very friendly told me what his crew were going to do in the attic and they did actually what they said there were going to do and in a timely manner two days like Gus said. Chris came by several times to check on the guys to see if they needed anything and also checking with me and at the end of the second day came back to see how the job was done. I was very satisfied with the work the attic looks, amazing job well done. very efficient, testing the house for tightness before and after insulating. I could see the difference before and after it was like closing several windows in the house. my central air system was cooling down the house a lot faster than normal. overall was very satisfied with the work and the quality of work. (Cleaned up like they were never here) Best regards Anthony Would recommend this company Very highly. thank you, for a job well done. read more

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To: HomeWorks Energy Sat, Jan 21 at 7:28 PM Thank you for sending Dustin today to assess my home, He was very thorough and explained everything to me. He is very knowledgeable about energy and its applications to the home. I enjoyed my time with him as he evaluated my energy concerns. He gave me great ideas too. I appreciate the time and effort he put into this visit, Sincerely, Karen Smith Show original message To CC / BCC Show Original Message read more

From the initial consultation with James Marcello to the insulation installation (Lewis Minor, Tyler Rucker, Atiba Howard) we could not be more pleased. Not only did their connection with MassSave drop the cost of our insulation upgrade by ~$4000 but the folks with which we dealt could not have been more professional and concerned with doing a great job. Highly recommend!!! read more

Tyler and Shamar came to my house on time. They worked very hard for 5 hours. Very courteous. Very professional. Couldn't be happier with their job. Would recommend them to everyone! Great hardworking Guys! read more

First, let me say that I did not know what expect once our project was scheduled. On the first of a three day job, Lewis and Sam showed up right on time and promptly began working on insulating our three family home. At every step in the process, Lewis kept us apprised of progress. Both were courteous and knowledgeable with a focus on customer service. They worked tirelessly and finished the job ahead of the estimated completion date. After the job was completed, our property was left spotless. The only way we knew they were even there was that our home was warmer than it has ever been! Thank you both for the wonderful job, you were both outstanding. read more