They did everything they said they would. When they said they would. Cleaned up and finished on…read moretime.

Quick, professional, and economical…read more I had another company do some insulation work in the basement of my 140 year old home. A week after they left I had frozen pipes. I called Rick Frehill to straighten out the mess the other contractor caused. Frehill removed all insulation and started from scratch. Now the job is correct. Thank you!!

We were completely happy with the wonderful job that Scott and his team did to insulate our very…read moredrafty 1884 Colonial. The team was thorough, professional, and took care to clean up after. Metro Insulation is an approved contractor with Mass Save, which pays a large percentage of the cost, so we were especially pleased to save money while having the work done by this exceptional company. Highly and enthusiastically recommend!

I have used Metro Insulation for two different jobs, years apart. The first was through MassSave…read morefor sealing and for blowing in additional cellulose insulation in our attic. The second time was for spray foam beneath a flat roof. Both jobs were done professionally and fully satisfied the requirements. They left our house clean and neat. The price on the MassSave insulation was wonderful because it was subsisized by MassSave! We paid for the spray foam insulation ourselves and found Metro Insulation's price to be fair and competitive. I find that the recomendations that I trust are those where the customer has used the company more than one time. We are two time users and very happy customers. I recommend Metro Insulation very highly.

I had a terrible experience with Hugh's Insulation for a Mass Save project performed in January of…read more2022. I didn't think to leave a review originally because I wanted to wipe my hands of the experience, but I felt a need to leave a review because even a year and a half later it irks me every time I think of it. The issues I encountered were: 1. In my attic they were supposed to leave a cat walk when they tore out the flooring necessary to get enough insulation in, but instead they tore up ALL of the flooring. 2. In my basement where they installed a vapor barrier they covered access to my main water valve and water meter, put the vapor barrier over my sewage pipes, affixed the vapor barrier to the chimney flue access, and spray foamed my sump pump. To their credit, they came back the next day to fix the issues however: 1. They used MY plywood sheets that I happened to have in my attic without asking me if that was ok to add a catwalk back into my attic. They also just laid the plywood sheets down on the rafters, they aren't installed like the flooring I previously had up there was. 2. They fixed the vapor barrier in the basement, but they way they "fixed" it around my sump pump was a mess. A few days later there were heavy rains and the sump pump was not working due to spray foam that had been left stuck to it and I ended up with probably about 10 inches of standing water in my basement. My plumbers came to fix it, found the problem with the stuck foam, and told me I needed to remove the vapor barrier all around there for the sump pump to work. I regret agreeing with MassSave to install the vapor barrier at all thanks to the problems caused by the installation of it. Later I heard that the employee who did my job originally was let go and that Tom would come and do an inspection to make sure that everything was ok, but the day he was supposed to come he cancelled and then never rescheduled. The insulation in the attic was done properly, but the issue with the catwalk is a big deal to me, and in regards to the vapor barrier, I wish I had insisted they come back and remove all of it because it has caused me nothing but headaches since the moment it was installed. It was also incredibly unprofessional to cancel on me and not reschedule. I guess they wanted to wash their hands of me like I felt of them.

I could not be more disappointed with Hugh's Energy and I would STRONGLY advise anyone looking for…read moreinsulation services to LOOK ELSEWHERE. I participated in the Mass Save program to get insulation for my house built in 1953 (before insulation was really part of the norm). I needed insulation in the eaves and attic of my cape style home, as well as blown insulation throughout the house. Mass Save has a great program that heavily discounts insulation services and they usually assign a contractor to you (the prices are set, there's no point in trying to shop around). if you have a house with any weird quirks - I have an attic / crawl space that is quite small and not all companies may be equipped to access it - you need to select a company from the approved list and have them come out to view your home to make sure they can do the job. I called Hugh's Energy because their Dedham location is mere minutes from my house. And to their credit, the owner Tom came out quickly to confirm that they could do the job in 2 days. However, scheduling the actual work was a whole other story. The process of going through Mass Save is rather laborious and I stayed on top of Mass Save so I could get the job scheduled quickly (I had siding being installed that needed to happen right after blown insulation). I came to find out that nearly a week after mass save approved the job, Hugh's still hadn't accepted the contract. I called and emailed the company and Tom several times, to no avail. I finally got a manager on the phone - Shawn (or Sean?) - who was very helpful and scheduled the job. Shawn said the job would be 3 days - he confirmed the first two days of the job but someone would call me back to confirm the 3rd day. Three weeks went by and no one called to confirm the 3rd day. I called back and got Tom on the phone, who insisted the job would be only 2 days and said we did not need a 3rd day. I think, ok great. On the first day of the job, the crew did show up - not punctually, despite being located close to my house. I wound up being late for work. In talking to the crew (and Adam and the other crew members were very nice), I was told the job would DEFINITELY be 3 days. Since this was contrary to what I heard from the owner, I called back. He yelled at me that the crew was wrong and it would be done in 2 days. On the second day, the crew confirmed they would need a third day. I called the owner Tom again, who yelled at me and insisted they would finish that day. I also noticed a huge crack in my wall from the blown insulation that I was told would be fixed immediately (it took several days to be done, though to Adam's credit they did a great job fixing it - poor workmanship from prior owner was the real culprit there). At the conclusion of the second day, I arrive home and they tell me they will not finish that day but they will be back the following Monday ABSOLUTELY to finish the job. I in fact saw Shawn on site (delivering drywall to fix the wall) who also confirmed Monday morning to finish the work. Because I have animals in the house and had a second crew starting work on Monday, I really needed to have everything coordinated perfectly (had to put animals in a certain room of the house, etc.). I called Tom to confirm Monday, he did not answer his cell phone and did not return several emails or calls I made to his office. Monday morning rolls around and...no crew. When I call Tom to find out why they are late, he insists they were never going to come monday, and it would be Tuesday. When I said I had absolutely confirmed monday, he told me that I was simply wrong. And that, in fact, the only reason his crew did not finish on Friday was because I did not provide them access to a bedroom where they needed to complete work. That was the most nonsensical thing I had ever heard and told him so, and he proceeded to scream at me that I was lying and that's what I told him. He then hung up on me. I finally reached Shawn later that day who confirmed Tuesday and was unbelievably apologetic. When the crew arrived on Tuesday (with Tom), they apologized - the crew actually told me they had told Tom they needed to come back Monday and he said no. They actually asked NOT to return on Tuesday because they knew how furious I would be! It was very clear that everyone was on the same page EXCEPT Tom. The work did finally get finished on Tuesday, except that they did forget to install weather stripping on the doors and Shawn did return this week to fix that work. The work was generally done well except I still found insulation all over my house, both inside and outside. The crew did not do a good job cleaning the insulation, and even left a bag of blown insulation remains on my front lawn. I wasn't thrilled with the company overall, but the work was fine. The communication with the owner Tom, however, was probably the worst customer service I have ever experienced. STAY AWAY.

I hired this company this past Monday . I requested a quote based on square footage. I got prices…read morefrom a few other companies. The owner of this insulation business has been doing business for 10 plus years. He was cordial and polite with his responses. Well let me tell you, I am glad I used fast insulation. Him and his team came in early today which was Saturday morning and knocked out the project in 4.5 hours. There workmanship was absolutely awesome and professional. I had them buy the insulation and products to do the job as this is there business and they know what to get and order based on the square footage. They got to my house and from beginning to end they never stopped working. I made them breakfast and brought it to them as they never stopped working and figured they deserved some good energy food to continue the good work ! There price was WAY better then any of the other companies. They took the job and showed up on time and completed the work. My attic was warm and cozy within hours of them leaving. Insulation is the way to go if you don't have it . I am sure my fuel bill will go right down now and my heat will stay in my house and not out . I research and price out anything I have to do to my house. This company truly will do a fantastic job ! I give them 5 stars 100 percent ! Again, all the other companies prices where way higher then any of the others. The bottom line is there work is neat and they come and do a professional job. My wife was extremely happy with the work ! I myself could not be happier ! I took before shots and after shot pictures to show the great work that this company did !

Very responsive and great at problem solving. Willing to go the extra mile. Would strongly…read morerecommend.

They were amazing the throughout the whole process. From the people who I spoke with over the phone…read moreto the ones that came for the insulation. They were all knowledgeable, kind, patient and professional. I would use them again and recommend them to everyone.

Rogers Insulation was the company selected by Mass Save following a home energy report. Our…read moreexperience was mixed, with the office and some of the workers really seeming top notch. The negative we had was the project leader for the day of work seemed to have cut corners in several places. It started with not all of the work being done that was on the invoice. The office believed me and sent out a worker to check and they validated the work was not done that was in the invoice. When Mass Save came to inspect the work, they also found the light covers were not installed correctly. All and all, it required 4 visits to complete the work for a variety of reasons.

These guys came out as a team of 8-10 and did a phenomenal job, very professional and efficient! I…read morewas impressed. I had FOUR layers of shingles they scraped off. They replaced some rotted facia board, put down ice/water and roof wrap, sanded and flashed the chimneys too! In the days following, all three of my neighbors approached me individually and inquired about the company who installed my roof, as they watched and were also impressed. All three neighbors are also in need of new roofs. I gave them the number for these guys. This crew was in and out in 12 hours flat and I couldn't be more happy with the job they did.

Nice job, no complaints. The only issue - they did not close…read morethe building permit, I had to call the inspector myself.

Rob did extensive work for us in 2011 and is doing more now. His previous work included blow-in…read moreinsulation for exterior walls of our big old historic registry home, and installing new doors + insulation w/ vapor barrier in a new basement-level storage room. Both the work & service were terrific (we especially appreciated his helping us navigate the complex Mass Save reimbursement process). We invited Mass Save back recently (for windows), and the inspector said he'd never before recommended "no insulation upgrades" for an old house, but he did for ours since Rob's 15-year old upgrades were so impeccable! Moreover, the inspector actually asked to photograph the tricky basement area to use as exemplar of an ideal installation. Finally, this is just icing on the cake, but you couldn't find a nicer, smarter, more conscientious & honest guy to have around the house.

Rob and his crew were amazing in every possible way. They took the time to understand what I was…read moretrying to accomplish beyond replacing my windows and doors, and the final product shows. The work they did was impeccable, and they were very thoughtful, considerate and professional throughout. I can't say enough good things about them and the work they do. I look forward to working with them again in the future, and I would recommend hiring Rob and his crew without reservation.

Great job and extremely professional…read more Bruce and team were a pleasure to work with. They were extremely fair with their prices and went above and beyond to make sure we were happy with the work. My wife and I hired them to do a whole house filtration system for an acquasana filtration system. They had it installed in 2 hrs and inside the estimate they provided. They realized the parts in the kit were crappy, and used their own pipe connectors because they were concerned with durability. They even went so far as to fix our leaky sink just because he noticed it dripping!!. No charge :-). I have 2-3 more projects and I know I dont need to shop them - just gotta make sure they are not too busy!. Chris + Kelsey

Amazing service! Answered call right away, came right over, worked quickly AND couldn't have more…read morepleasant, polite, personable or professional. Hope I don't need them again, but if we do, nice to know they're there!