I had a terrible experience with Hugh's Insulation for a Mass Save project performed in January of 2022. I didn't think to leave a review originally because I wanted to wipe my hands of the experience, but I felt a need to leave a review because even a year and a half later it irks me every time I think of it. The issues I encountered were: 1. In my attic they were supposed to leave a cat walk when they tore out the flooring necessary to get enough insulation in, but instead they tore up ALL of the flooring. 2. In my basement where they installed a vapor barrier they covered access to my main water valve and water meter, put the vapor barrier over my sewage pipes, affixed the vapor barrier to the chimney flue access, and spray foamed my sump pump. To their credit, they came back the next day to fix the issues however: 1. They used MY plywood sheets that I happened to have in my attic without asking me if that was ok to add a catwalk back into my attic. They also just laid the plywood sheets down on the rafters, they aren't installed like the flooring I previously had up there was. 2. They fixed the vapor barrier in the basement, but they way they "fixed" it around my sump pump was a mess. A few days later there were heavy rains and the sump pump was not working due to spray foam that had been left stuck to it and I ended up with probably about 10 inches of standing water in my basement. My plumbers came to fix it, found the problem with the stuck foam, and told me I needed to remove the vapor barrier all around there for the sump pump to work. I regret agreeing with MassSave to install the vapor barrier at all thanks to the problems caused by the installation of it. Later I heard that the employee who did my job originally was let go and that Tom would come and do an inspection to make sure that everything was ok, but the day he was supposed to come he cancelled and then never rescheduled. The insulation in the attic was done properly, but the issue with the catwalk is a big deal to me, and in regards to the vapor barrier, I wish I had insisted they come back and remove all of it because it has caused me nothing but headaches since the moment it was installed. It was also incredibly unprofessional to cancel on me and not reschedule. I guess they wanted to wash their hands of me like I felt of them. read more

I could not be more disappointed with Hugh's Energy and I would STRONGLY advise anyone looking for insulation services to LOOK ELSEWHERE. I participated in the Mass Save program to get insulation for my house built in 1953 (before insulation was really part of the norm). I needed insulation in the eaves and attic of my cape style home, as well as blown insulation throughout the house. Mass Save has a great program that heavily discounts insulation services and they usually assign a contractor to you (the prices are set, there's no point in trying to shop around). if you have a house with any weird quirks - I have an attic / crawl space that is quite small and not all companies may be equipped to access it - you need to select a company from the approved list and have them come out to view your home to make sure they can do the job. I called Hugh's Energy because their Dedham location is mere minutes from my house. And to their credit, the owner Tom came out quickly to confirm that they could do the job in 2 days. However, scheduling the actual work was a whole other story. The process of going through Mass Save is rather laborious and I stayed on top of Mass Save so I could get the job scheduled quickly (I had siding being installed that needed to happen right after blown insulation). I came to find out that nearly a week after mass save approved the job, Hugh's still hadn't accepted the contract. I called and emailed the company and Tom several times, to no avail. I finally got a manager on the phone - Shawn (or Sean?) - who was very helpful and scheduled the job. Shawn said the job would be 3 days - he confirmed the first two days of the job but someone would call me back to confirm the 3rd day. Three weeks went by and no one called to confirm the 3rd day. I called back and got Tom on the phone, who insisted the job would be only 2 days and said we did not need a 3rd day. I think, ok great. On the first day of the job, the crew did show up - not punctually, despite being located close to my house. I wound up being late for work. In talking to the crew (and Adam and the other crew members were very nice), I was told the job would DEFINITELY be 3 days. Since this was contrary to what I heard from the owner, I called back. He yelled at me that the crew was wrong and it would be done in 2 days. On the second day, the crew confirmed they would need a third day. I called the owner Tom again, who yelled at me and insisted they would finish that day. I also noticed a huge crack in my wall from the blown insulation that I was told would be fixed immediately (it took several days to be done, though to Adam's credit they did a great job fixing it - poor workmanship from prior owner was the real culprit there). At the conclusion of the second day, I arrive home and they tell me they will not finish that day but they will be back the following Monday ABSOLUTELY to finish the job. I in fact saw Shawn on site (delivering drywall to fix the wall) who also confirmed Monday morning to finish the work. Because I have animals in the house and had a second crew starting work on Monday, I really needed to have everything coordinated perfectly (had to put animals in a certain room of the house, etc.). I called Tom to confirm Monday, he did not answer his cell phone and did not return several emails or calls I made to his office. Monday morning rolls around and...no crew. When I call Tom to find out why they are late, he insists they were never going to come monday, and it would be Tuesday. When I said I had absolutely confirmed monday, he told me that I was simply wrong. And that, in fact, the only reason his crew did not finish on Friday was because I did not provide them access to a bedroom where they needed to complete work. That was the most nonsensical thing I had ever heard and told him so, and he proceeded to scream at me that I was lying and that's what I told him. He then hung up on me. I finally reached Shawn later that day who confirmed Tuesday and was unbelievably apologetic. When the crew arrived on Tuesday (with Tom), they apologized - the crew actually told me they had told Tom they needed to come back Monday and he said no. They actually asked NOT to return on Tuesday because they knew how furious I would be! It was very clear that everyone was on the same page EXCEPT Tom. The work did finally get finished on Tuesday, except that they did forget to install weather stripping on the doors and Shawn did return this week to fix that work. The work was generally done well except I still found insulation all over my house, both inside and outside. The crew did not do a good job cleaning the insulation, and even left a bag of blown insulation remains on my front lawn. I wasn't thrilled with the company overall, but the work was fine. The communication with the owner Tom, however, was probably the worst customer service I have ever experienced. STAY AWAY. read more

Go with Hughes Energy trust me. I found Hughes Energy through Mass. Save another terrific company. I saw the one star rating and researched the poor rating. I don't do very many ratings but I think sometimes one small glitch with a customer can give a bad impression of a company in a way that isn't justified. The crew run by Kenny was on time,were professional, and amazing at their trade. They worked a grueling ten hour day with barely a break. I can't say enough about this company. read more

I had a MassSave audit done on my home and insulation was recommended. A friend suggested I use Hugh's Energy, which was on the MassSave list of contractors. I'm glad I did. It was a pleasure to work with Tom. It was easy to set up an appointment with him to come to my home to discuss the work to be done. His crew showed up at the scheduled time. Tom then came back to complete one final detail (insulation for the door leading to the attic) and discovered that for some reason the bathroom vents leading to the attic, which were under the existing insulation, were not attached to the pipes that led outside the roof. Thus, the hot air from the bathrooms were blowing directly into the attic and not outside. Tom fixed that problem, which he felt may have been contributing to the formation of ice dams we have experienced. I was very impressed with his thoroughness, his caring, and his attention to detail. read more