As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

I highly recommend MJY Construction. I used their services to remove a chimney, repair the roof…read moreafter, and redo my gutters on a 3 story house on a hill. I did a Yelp quote request and they came out quickly. They offered a competitive bid, explained why what was happening happened and what they would do to remedy the issues. Throughout the entire process I felt confident that I was in capable hands. They also had a quick turnaround to get the work started/completed. They showed up with an entire crew at the time they said, worked quickly and efficiently, and finished it the same day. The entire crew was awesome and nice, and they were all extremely hard workers. They will be my go to for exterior work!

MJY offered a very competitive quote and supported it with onsite supervision, clear communication,…read moreand an excellent team to complete the reroofing and installation of 2 skylights all in one day. I greatly enjoyed working with Manny and his son Luis and would recommend them to anyone. Very professional and detailed oriented.

Our steam boiler was dying, and it needed to be replaced. I called a handful of plumbers who…read moresupposedly specialized in steam. Half never got back to me, the others gave me prices all over the map. I chose Chilli Willie for a handful of reasons: 1. They got back to me immediately, made an appt, and showed up on time. 2. They weren't the cheapest nor the most expensive. They clearly explained what needed to be done and quoted a fair price. 3. Their staffpeople were AWESOME, super-respectful about wearing masks, taking care of the premises, and always being on-time. After they installed it, they stayed in touch, came back to inspect the boiler, and gave me maintenance instructions. And lastly, Steve and Jared, the owners, are just plain nice people.

Prompt, Fast, and efficient. Today was the fourth time in the last 4 months that Stephen and his…read morecrew have been here to do various jobs at my house. I am so appreciative of their work. Today's job was postponed, and I am waiting for an estimate. This was their suggestion. With two daughters' weddings in the next 4 months, I was very grateful for this. I will definitely call them again and highly recommend Chilly Willy's to others. Thank you, Guys.

BBC is an excellent firm. For my 2500 sq ft home, Eduardo and his team were kind enough to FIX the…read moreterrible and shoddy work of a previous General Contractor who I had to fire (crooked walls, baseboards that weren't flush, spotty painting, unlevel doors). Eduardo's team was highly professional, kind and good hearted. His people are honest, and high quality individuals. Deeply skilled, and always smiling. Furthermore, they were kind enough to keep their dust and debris to an absolute minimum while my family and I were living through the renovation!! Thank you Eduardo and team-- we are very grateful for your help and excellent workmanship.

Boston Best Construction is currently working on a 3600 sq foot 2 family gut rehab that is nearing…read morecompletion and I am very satisfied with the quality of the communication, attention to detail, quality of craftsmanship, meeting milestones, and even issues resolution identified over the course of the job. BBC has been able to withstand any supply chain bottlenecks by staying on the pre-determined schedule too. It's hard to find an honest team in this industry and Eduardo is one of the few I have met that breathes honesty and professionalism. Might be the two most important qualities I look for. He even answers my texts on Sundays. This is my 4th gut rehab job with Eduardo and we have a 5th gut renovation in progress too that also is moving along well in its progression.

A&A recently completed new vinyl siding, gutters, downspouts, soffits, fascia , and repair on my…read morehome. They coordinated everything, and started on time. Delivery of a dumpster, materials, even a port a potty. Crew worked hard, striping old wood shingles, replaced some rot, Installed house wrap, new siding, wrapped windows, doors & trim in aluminum. The crew member, who sculpted the aluminum trim for windows is an artist! Beautiful job. clean up, and removal dumpster, etc., was quick, too. I am very happy with A&A Services, and definitely recommend them, if you need home improvements.

We've now completed two projects with A&A Services and couldn't be happier. They were prompt, fair…read morecost-wise and professional. We will be sure to continue to use them and recommend with the highest confidence!

If there was an option for 10 STARS, highly worthy- extremely reliable, high quality and rapid…read moreaccomodating all around. Nick and Carlton were both equally responsive, they did some troubleshooting, and they came when we had AC dilemma with a Broken central AC. They came to the rescue and within minutes they restored some Relief, they customized the fit as this was a casement window. Very flexible and the aftermath is we can genuinely count and rely on this highly reputable establishment as they service the greater metro west above and beyond I love that they have a variety of equipment all up to date, and very well maintained. They are really PROS and I can't thank them enough as they made our summer much smoother. They have an option to do a buy back option too! I only wish I found them sooner!! They are fully committed to their customers which speaks in volumes!

Phenomenal. I…read moreordered my ACs and wanted to bump up the installation date because it started to get unseasonably warm in the city and they were able to accommodate. Jim and his guy arrived right within the delivery window Jim specified and he called (then texted when I missed his call which was much appreciated) to let me know their ETA. When they arrived and found that one of the units didn't fit in the window, they had another one in the van that they were able swap it out with instead. I appreciated that they were ready to handle issues like this without it resulting in a second trip. Because the unit that would fit in the window was smaller than the one I ordered, there was of course a price difference in what I paid for vs. what was being installed and Jim let me know he'd be refund the difference without my asking. That spoke volumes about his business' ethics to me. Worth mentioning: Also without my asking, I noticed Jim removed his shoes when he was installing an AC unit in my bedroom (probably because he saw I was barefoot). I thought that was incredibly considerate and as someone who never writes reviews, that is the reason I'm writing this review. Really professional service, the units are super clean, and all-in-all, the whole process from booking to installation was a seamless experience. Definitely don't hesitate to book with these guys, it's worth every penny.

I can not recommend this business more highly! I discovered that my upper kitchen cabinet was…read morecoming off of the wall. I did not know someone to fix it so I immediately went onto Yelp ( thank you again Yelp!) put in kitchen cabinet repair. There were several choices, I needed someone to come as soon as possible so I chose a business from the town next to me and even though he had not been rated yet I took a chance and chose him because it also said he was a veteran. Brian came out that same afternoon and fixed my cabinets!!!! He is also is a handyman and I have had him come out to fix my toilet, change lightbulbs and put an extra shelf in my kitchen cabinet. I am so happy and thankful to have found thus business!!!!!

Rydica Home Solutions did an amazing job adding some additional storage space in our attic. We…read moreneeded a job done that was a bit above my skill: adding rough flooring to the attic, over lots of insulation, and around HVAC systems. Having Rydica do it felt like a safer alternative than tackling it on my own. Brian was responsive and got the job done both quickly (amazingly so!) and with care and professionalism. The finished product was even more expansive than we discussed because Brian found additional plywood in the attic and added additional square footage for us. I would highly recommend Rydica Home Solutions for any level of home project you might need accomplished. Thanks again, Brian!

We are beyond impressed with Duffy Roofing!!! They just finished our very tall, steep, large roof…read morein Jamaica Plain -- for a home built in 1890 that is tightly sandwiched between multiple other homes. When we were asking around about the best roofers for projects that involve doing a roof on a big old house that is tricky because it is so close to other homes, Duffy came up time and again. After working with them, I can see why! Let me break this review down in a few sections, all of which are equally important: Quality of job One word: impeccable. The Duffy team knows their roofs! Their consultation on how to approach the roof, what materials to use, etc. were all spot on. The day of job was executed flawlessly. Communication Garrett and the Duffy team really stood out in their area. They let us know when the roof would be done, how long it would take, how they would protect our plants and house, and much more. For a huge project like this, it's great to know what's going on. Neighbor relations Again, our house is SUPER close to our neighbors' houses. I felt like the Duffy team spent a level of time and attention addressing neighbor concerns, and protecting their homes, as if they were their own neighbors. Pricing I won't quote their pricing since every roof is different, but I felt it was more than fair given the materials they used and attention to detail they gave to the project. I highly doubt you could get better value for your money anywhere else. The Duffy team was an absolute delight to work with, and I'd recommend them in a heartbeat!

Duffy was extremely easy to work with, got the job done quickly, and at a competitive price. No…read moresurprises, no complications. Definitely recommended!