We hired Senco Home Services for our roof replacement. Unfortunately, the experience has been…read moreextremely frustrating and unprofessional. Our project remains uncompleted with a mudroom without a roof, despite us having paid the full amount of $13,000 for the project. What is most unacceptable is the complete breakdown of communication. Over the past few months, we have placed numerous calls and sent multiple emails; however, they have become entirely unresponsive, only occasionally replying to give us false completion dates. We were promised a timely and professional service, and instead, we are left with an unfinished job and a vendor who has essentially abandoned the project. This lack of accountability and disregard for a paying client is alarming. I cannot recommend Senco Home Services to anyone who values clear communication and project completion. Avoid the stress and look elsewhere.

In January 2023 I signed a contract for a new roof and in April paid the $4,900 deposit, but I…read morenever heard back about the install date despite repeated attempts to contact them. On May 27, 2023, I notified them that I had filed a Fraud Claim with my Bank to recoup the deposit, and that got their attention and they scheduled the installation for early July. There was minor damage done to an attic fan and a gutter issue they were supposed to fix during the installation. In October 2023 there was a (new) significant leak that caused over $1,000 in interior damage. They finally sent someone to fix the roofing issue but never sent the electrician to fix the fan. In February 2024, Chris showed up and explained what else he was going to do to fix the leak issue including re-routing a gutter and making a downspout larger. Between July 5, 2023 and May 15, 2024, I sent dozens of emails and texts and made multiple phone calls to three people at SENCO. In May 2024 I threatened to file claims here, with the Better Business Bureau, and the Tewksbury Chamber of Commerce. Within days they called me to say they would be by within the week to make things right. I haven't heard from them since. If you hire SENCO, expect to pay out of pocket for any damages.

I can't say enough about these guys. They gave clear explanations for what they were doing, worked…read morequietly and efficiently, and did a great job cleaning up for myself. What can you say when a job is "done" and there's no need for you to clean up, move trash, whatever. They even put up with my 15-lb. dog

Mike Carbonneau Insulation performed air sealing and attic insulation for my home as part of Mass…read moreSave's energy efficiency program. Mike's knowledgeable and efficient crew exceeded my expectations! They were extremely competent; they work together like a well-oiled machine. They were patient, and answered all of my questions and concerns, they are very knowledgeable. Their meticulous attention to detail really impressed me! I observed them carefully cutting insulation bats, and just as carefully placing them into the soffit vent areas to get the maximum energy savings without blocking the vents. They didn't just stuff them into place; they took the time to do the job correctly! They also identified problem areas, then recommended and installed solutions. For instance, they noticed my bathroom vents vented into the soffits. From their experience, they have noticed that over time this moisture rots the framing near the soffit, and can become moldy... They recommended and installed roof vents and insulated ducts for my bathroom fans, the way it should have been done when my home was built... I don't think you will find a better team to air seal and insulate you home!

I contacted R.H. Young after a heat pump in which they had installed a new motor and serviced…read morenearly a year ago stopped heating. The motor replacement had been done on their recommendation, as my 14-year-old heat pump was beginning to get loud. I was told that after the repairs I could then get many more years of service out of the heat pump, and paid $1840 for the work. They sent out a service technician to check why it wasn't heating. He determined the freon had leaked out and I'd have to schedule any additional repairs with the office. He also said that he would never have repaired a 14-year-old heat pump and would just have recommended replacing it. There was an $220 service charge for his work. When I called the office they said it could take an additional $1000 to track down the source of the leak, (I had never had a leak previous to their work on the heat pump) and provide new freon. I asked to speak to the manager to see if there was a better solution than paying another $1000, when I had already paid them over $2000 for a repair I had gotten very little value for. The manager called when I was out, but said he would call again in the next two days. I called back at his number and got an answering service where I left a message. I never received another call back from him. Apparently RH Young's customer service ends when the customer's check clears. I went ahead and installed a new heat pump, but not through RH Young.

I wish I didn't have to be this guy dropping this review, but with what I just experienced, I have…read moreto let everyone know. Context ******** Paul had helped fix our furnace in the past, this year, it was cold and I gave them a call. Call went to voicemail, tldr, a lady called back and was just rude, saying Paul couldn't understand what I was talking about in my voicenote. This is when I should have realized it was going to be a disaster, she asked for my information and said they couldn't find my account. Cut to the point, she tried booking an appointment but didn't have any immediate available times, and said they charge $159 just to diagnose and book the appointment, I tried being reasonable/negotiable and said the price was a little too steep for me (esp seeing how they didn't have any available times immediately and that I had to wait for 2 days). The minute I said "steep", the lady got mad and hung up the call, here's the kicker - she accidentally didn't drop the call fully and I overheard her saying I'm so annoying and complaining about steep fees and I should go somewhere else, and the most shocking part was when she said "they" are now becoming the minority (talking to someone in the background). Wow just wow. I'll let you make out your interpretation of that. I'm trying to make light of the situation - While she basked in her rudeness, I kept the line open and got to hear some terrible humming to Michael Jackson - The way you make me feel. Ultimately, I never expected that statement from you guys. I can confirm you've lost my business, thanks for not having availability because if I knew that's the kind of people you are, I wouldn't want you in my house anyway. Great job!!

Insulkings was assigned to do the identified work through Mass Save energy audit. They were very…read moreeasy to work with: showed up on time, communicated well, cleaned up after their work They went over everything that they did. I would highly recommend them for all your needs.

Daylis was wonderful! She worked quietly and efficiently through out the day. Showed us before and…read moreafter pictures... wow! What a difference! Thank you for helping us breathe again!

Gabriel came to look at job needing to be done which required looking under our mobile home. He was…read moredressed in white pants and shirt and blue vest....hardly what one would wear to give an estimate for work needed under our home. Once he came to the house, said he would send me an estimate and that we would get a senior discount. Sent the estimate a couple of days later, no senior discount, no vapor barrier which is required under a mobile home. Sent text asking him to call me....nothing. AVOID!

This company missed not one, but two appointments for an estimate…read more What a joke. Good thing I wasted my days waiting around for no-shows. AVOID.

Footies chimney sweep as a local company from Gloucester, which I appreciate since I like to use…read morelocal businesses that have been around for a while. I trust Skye and her team to get the job done right with professionalism and cleanliness on my 100 year-old chimneys. They also identified issues with the fire boxes in my old house.

Excellant service and professional the job was completed on time and i hired them several timesread more

The Lawnmark Plus truck broke our storm drain cover and its pavement when their inexperienced…read moredriver backed into a part of our driveway which was clearly too small for their heavily loaded, huge truck. You can see the photos online under Google Reviews. After 2 months of waiting for them to repair this, like they had mentioned and finally getting an answer that they won't do anything after we had to call them repeatedly & they would not talk to us directly, we wanted to find someone who could repair the damage before winter. Firstly, it is very hard to find anyone to quote the job. One vendor, with the most reviews on Google took 3 weeks and still finally quoted a crazy amount. I could probably build a new driveway 3 times over at that cost. Next guy, came quickly and quoted half of that crazy amount - which still made no sense. Finally, I came to Yelp at the end of the line, and asked for quotes, not expecting much. Of all the vendors who replied, Ben was the only one who was prompt, very responsive, and came quickly to do the quote. Then, we agreed to repair just what was needed and replace the cover with a metal one. The install date came quickly, and he went over & above to try and get the work done as estimated - including finding a metal cover, because in a few days time, they were sold out everywhere. We could not afford to pay more for the metal cover he did find, but he was gracious enough to cover the remaining amount himself. Pretty unheard of compared to the lawn company who had 0 customer commitment, responsibility or ethics. I wish we could have covered the total cost of the cover he did find, but not at this time. We just could not afford it. The work was done well. It is a solid, cast iron storm drain cover that should last a very long time. It is heartening to see young people do work in these areas where it is very hard to find anyone in the new generation doing these jobs. Hopefully, in the coming year, our situation will improve and when we do our driveway, I look forward to hiring Ben to redo it, as it is getting old. Other vendors should see and learn from his work ethic. This is how you get customers and customer loyalty. He is like the only other vendor I have found in the Greater Boston Area who put customer satisfaction above everything else. That is what we need in these times, where many of us are going through hard times, and we need more kindness and understanding around us. Well, Christmas is not that far off!

My review of Statewide Masonry &Construction and the waterproofing job I hired them to do work…read morestarting 10/10/2023. The owner Ben Cawley came out looked the Job over. I showed Ben the places where water comes starting at chimney base on west side of house around to the front side to the garage. Ben did go up on the roof to check the Chimney and mentioned that would need work. I took him down to the basement so I could show him exactly where the water comes in as the last heavy rain storm made a mess. There is a room underneath the garage I showed the places where water would enter. Back outside he told me what he was going to do and how, I am retired and have worked construction so I am familiar with what had to be done. Dig around foundation, dig out the two attached to house planters, front porch landing, cut the concrete and asphalt in front of garage Told me he would give me three estimates, Chimney side and front. The whole house foundation and the chimney work. I received emailed invoice with the three proposals. I went with front wall and right side only and chimney repair. Date was set for 10/3/2023. I was contacted by Ben later to change to 10/10/2023. I told him then to take the chimney out of the picture he was fine with that. This information is important as it will show in the next part. 10/10/23 Ben arrives with his crew they start working I sign the contract all seemed fine. When they got to the planters ran into problem. At one time the house had a walkway around the front and the planters were built on top so they would have to chip through the concrete to access the foundation. Good move canceling the chimney work, four grand to cost. They needed a hose for the concrete saw I let them use one. At another time I check and the side concrete landing was cut but not chipped. I asked Ben when he was going to get to the garage. He said the garage was not included, told we talked and I told him not to get the garage, I told him there was no way I would not include the garage, he was mistaken, He insists I told him to stop there. I told him again he was mistaken. The concrete is cut, side is dug, planters dug to concrete to be chipped I tried hard not to lose it. Told me on the contract he brought that day had "area discussed" those two words were not in the email with the proposals. See Pics. I told him again there is no way no how I would not include the garage. I am feeling like I am in a bad contractor joke. That is five grand added to the cost. I did the grin and bear it the best I could. Creditability has now entered the picture. That is, it for that part. The job is moving along and the last day got here, I hear them arrive. After a bit I go out to look, you will see the picture with a blue tarp. I started a landscaping project before this water situation. And I dug and screened the dirt I am putting new lawn is this part of the yard. Well, they wanted to fill the planters and without asking, and not knowing what it was for, they used it to fill the planters, Ben thought nothing of it apologized. Now the aesthetics for the house the concrete squares you see laying on the ground didn't get placed back and would have gotten tossed with the rubble If I had not gone out and had them saved. Now for the slate walkway to front porch, some pieces had to be moved to dig pulled them out no one took a picture. They did sort of get them in place just not very well, see pictures. I had three blue tarps I did not notice missing till the next day. I had to rake a lot of debris off the lawn, empty the planters as that is not how I fill them. That is why the concrete squares were in place there. 8 wheelbarrow loads from one planter with a lot of debris in it and on the other that had dirt from under tarp I shoveled to the ground that I cleared to seed. I posted a review similar to this one. Ben contacted me on how to make it right It. I told him to come clean the concrete spay stains from the concrete saw off the house. I went out there today10/25/2023 with a bucket of soapy water scrub brush and hose. Scrubbed the siding and the concrete not working to good, hole behind downspout not filled with concrete and now I have standing water where the concrete was cut and filled but not leveled and the expansion joints on the concrete landing need to be sealed see pics. The slate walkway is in disarray where the slate was removed and put back is sunken and not stable. Three pictures are of the room below the garage where we used drylock paint trying to stop some of the leaks. no way would I not have included this. Work was very unprofessional. A lot of damage. 10/26/2023 out to Lowes to get backing foam and Self Leveling Sealant for the expansion joints. J.P.L Again look at the pictures. Judge for yourself

Our new driveway looks like crap!! Use anyone's else but these guys!! I had really hoped being an…read morein town company they could be trusted... but they can not!!! The driveway has humps and low spots all over... in the winter we have puddles that freeze and are a constant hazard. It looked like this 6 months after getting installed. I specifically requested and paid for additional thickness for the sub base to ensure this would not occur... and also asked for extra thick layer of asphalt. But looking at the pictures you can see that they did neither! I contacted the company multiple times over the past... each time they assured me someone would be by to take a look and fix the issues. But no one ever showed up... they just kept leading me on for years. Well, I am sick of trying to chase them down. I again do not suggest using this company! They do not stand behind their work! They do not seem to care about your contract for specs of the depth of sub base or top layer... and only do the job the cheapest way they can... which does not even last 6months! Wish I could give fewer stars!

Barry and his crew were amazing! Professional, courteous, prompt and thorough. Top quality work…read moreand my driveway looks wonderful. The workmanship and professionalism far exceeded whatever price.