We chose Green Cocoon based on their detailed proposal and the thorough conversations we had before signing the contract. Unfortunately, once the contract was signed, the organization and communication we initially experienced disappeared. Scheduling became incredibly difficult, with calls and emails going unanswered. On two occasions the crew simply didn't show up on the days we had confirmed. We rearranged work schedules to be home for these appointments, yet no apologies or explanations were offered beyond "we mixed up the dates."
The first phase of the project, coordinated with our roofing company, was especially frustrating. The insulation crew arrived without any understanding of the plan and without the equipment they needed, forcing them to leave and return later. This delayed our roofers and put us in an uncomfortable position having to explain the situation.
Scheduling the second half of the job was equally challenging. When the crew finally arrived, they again seemed unaware of what was supposed to be done, and ultimately did not complete all the work outlined in our contract. This required scheduling a third visit, during which the team showed up without proper tools and had to borrow ours in order to finish removing old insulation.
We requested a specialist afterward to confirm that everything had finally been completed, but this amounted only to a brief walkthrough and quick scan of the areas.
While the insulation work itself appears to have been done well, the management and scheduling process was exceptionally poor. We shared all of these concerns with the only contact we were able to reach, yet received no real acknowledgment or resolution. Unless Green Cocoon makes significant improvements to their scheduling and internal communication, I cannot recommend them. I genuinely hope the end result of the work holds up over time, but the experience getting there was unnecessarily stressful. read more