We recently had our roof replaced by Refined Roofing from Refined Home Services. We made a horrible choice. LIke many people, we rely on customer reviews and word of mouth when hiring for home projects. Despite being the most expensive option, we chose Refined Roofing after relying on other customer reviews. A huge mistake! In short, do not hire Refined Roofing because of their lack of site management, their lack of professionalism, and their deceitful behavior. We live in a neighborhood where houses are close to one another. We were concerned about the impact of our project on our neighbors and made this clear to Refined Roofing at the start. We were promised careful site management from a site supervisor, with a specific promise to tarp the area, including the neighbor's yard, to capture all debris. NO supervisor was on site during the actual execution of the project. As the photo shows, the area was INADEQUATELY tarped, debris was carelessly spewed all over our property and our neighbor's. When supervisors finally visited the site, they promised to repair the neighbor's yard. Once I paid my bill, they refused to make good on their promise. Additionally, the actual workmanship was sloppy. Among other things, they knowingly applied broken shingles to the new roof and did not apply a promised second coat of rubber in one area. Furthermore, the owners of Refined Home Services, Gino and Karen, were rude, dismissive, and dishonest when confronted with the facts. They denied that there was any debris mismanagement or damage, despite the photo proof included here. While the company replaced the broken shingles and finally cleaned up the initial mess, they refused to take responsibility for the damage they caused and left us in the uncomfortable situation they created with our neighbors. In short, Refined Roofing lacks quality of service, integrity, and decency. This company is not worth hiring ... ever. read more

Refined Home Services - Roofing Near Me - Kingston, New Hampshire

After having hired him for extensive work, I believe that Gino Spero runs a racket business that bilks homeowners by lying about labor done and materials used. He gives you a relatively high estimate (supposedly because of quality) and then farms out the labor to a cheaper third party subcontractor for whom he does inadequate quality assurance nor does he supervise. He lies on the contract and becomes borderline unreachable once the work is finished and inevitably deteriorates as the seasons change. We hired him to build a roof which he did not weatherproof--or likely did not inform his subcontractors to--and then denied any wrongdoing once the roof started to collapse. There are open holes on the roof not even supported by plywood and he afterward tried to claim that the wrapping paper and felt used between wood and shingles was really a water shield as stated in his contract, which of course is a categorical lie. When confronted with the photos he lied again and stated that the "Grace ice and water shield" had really been used. It was not. The damage caused by this is extremely expensive and time consuming to address. The entire roof is covered with cheap paper. The leaks are extensive and directly above the HVAC system and electrical equipment. In addition to that the shingles are hastily glued on and too few were used overall which of course can only lead to more water penetration. They ended up tossing a good number of shingles that we had bought from them. The deck was full of holes, and the roof corners not even taped or covered with plywood. He tried to blame all leaks on parts of the roof he did not work on but this is easily disproven by an objective outside party. Even more fatally, the decks were not built with any slope or incline, so they collect water like rice cookers. He of course did not offer to fix or reimburse for the necessary work to fix it and is onto his next scam. We tried calling him countless times to fix the damage but he never showed up. You can get away with a lot of borderline fraudulent behavior in the contracting world and he is an embarrassment to other roofers and honest people in this business. read more

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The new roof looks good and it was installed in one day . If you want to have it done fast then it is your company to go if you care about your plants around your house than i don't recommend this company . Our Japanese red maple was ruined ,same with 2 big hydrangeas....( We got reimbursed for that "accident" but it did not grow our plants back . So it all depends of your priorities.. read more

Gutter installation. We picked cream which is very close to our trim color. The installers were professional and creative as they installed gutters on the jigs and jogs eaves. They thought seriously how water would flow during a storm. Rain would sheet down our front windows before gutters. Now having gutters, I find myself hoping a storm will roll in! Thanks! read more

I've tried to get in touch multiple times to schedule a time for them to stop by and provide a quote on siding parts of of my home. They're located about a mile away from me. They called back once and when I returned their call numerous times, they never called back, despite indicating on yelp and in their voicemail that they work on siding. At this point, I've moved on to another business. read more

We just had gutters installed and it came out great. The price and people doing the job were fantastic. This is the company that you should call for any roofing services. Very happy that I did. read more

Gino was amazing. He is extremely professional and personable. We used him to renovate my mom's 1,500 SF house in Newburyport including, but not limited to, refinishing floors, painting all dark wood trim and doors throughout white (not an easy task) and electrical. He was quick to respond to my initial inquiry and throughout the entire job. He also helped me avoid unnecessary costs and provided mold remediation in the basement. The house was in rough shape but is now sparkling. Gino definitely delivered and I highly recommend him and his company. read more

Great customer service. Very happy with work performed. Would recommend them without question.

Our 7 year old roof was unfortunately installed poorly and we were losing shingles in the wind. When I called Gino, he came right out to assess what was going on. He made a quick repair to patch things together temporarily. After losing more shingles Gino came out days after I told him we were ready to replace the roof. The crew showed up bright and early and worked diligently to remove and replace our roof. The new roof looks great and they did a great job cleaning up! You can't even tell they were here. Very happy with a job well done and no longer worried about the workmanship of our roof. On top of that, we got a good price for a great shingle. We highly recommend Refined Roofing! We'll be calling them again to put gutters on the house. read more

Firstly, Gino was great and very easy to deal with. Called him for a quote to replace the roof of my house in Newburyport and he picked up right away. As a matter of fact I don't think I ever had to leave a message for him, he always picked up. He was very accommodating in scheduling a time to take a look and we made an appointment for a few days later. Gino arrived and had an estimate ready in a folder which also contained his insurance. He looked at the roof with me and explained everything that his company would do and gave me a couple of options on shingles along with the sample portfolio to look at. I got 3 other estimates which were all more expensive for equal or lesser quality shingle and he said the job would be done in 1 day. I hired Gino and he was right, his crew showed up exactly when he said they would (7am, I think) and started work immediately. It was basically a small army of roofers who stripped existing roof, prepped the sub roof for the new install, Ice barriers, drip edging, and new shingles. A dumpster was placed in my driveway for all of the debris and by 3pm the job was done and small army was gone. Gino was not present during the install but did come by afterwards to look at the roof and meet with me. I am very satisfied with the service and experience I had with Refined Roofing. read more