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Moonman BBQ

5.0 (1 review)
Open Open 24 hours

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11 months ago

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Dairy Queen Grill & Chill

Dairy Queen Grill & Chill

2.0
(21 reviews)
1.5 mi
$

Simple order. Five double cheese burgers three plain and a blizzard. Reflected on receipt. Was…read morehanded blizzard in drive through then asked to pull up to wait for burgers. That was the first thing that perturbed me. So after waiting for awhile for burgers of course blizzard melts. Why don't they just bring out fresh with food? Then after leaving my wife noticed all burgers plain. I call location to update them on issue so they can start correcting it before I return so I don't have to wait longer. Owner Mike Walters told me to "take it up with corporate." And hung up the phone. So I went to get a refund on a mistake that they made verified by receipt and was told not to come back by said owner Mike Walter's. I have eight children and a wife who love ice cream cakes from this business. Over the last thirty plus years I can't tell you the money spent on cakes. Almost every birthday or anniversary or any special event my family wants an "ice cream cake from Dairy Queen. This is a sad state of American Culture when a family icon like Dairy Queen loses site of who pays the bills. The Customer. So when a staff member tells you not to come back remember they learned this behavior from the owner. Mike Walter's grandson who has strayed from his Grandfather's vision of service. King Solomon's words of all is vanity couldn't apply more.

I'm extremely disappointed with the customer service I witnessed. An employee was publicly berating…read morea young teenage worker, which was incredibly unprofessional and uncomfortable to watch. To make matters worse, this same employee made errors with my order and unfairly blamed the teenager for her own mistakes. Her behavior was not only rude and dismissive but also demonstrated a complete lack of accountability. It's unacceptable to take out frustrations on a young, likely inexperienced, employee. I hope management addresses this issue to ensure a more respectful and positive environment for both customers and staff.

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Moonman BBQ - bbq - Updated June 2026

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