First, let me start by saying I have never rated a business or restaurant less than 3 stars while being a "Yelper". That is until our experience at Moonlight Spa the other day. You could not pay me to go back.
It's honestly hard to describe the experience we had (girlfriend and I) because it's so shocking. I've tried to summarize our experience below so you don't make the same mistake. We got a "1hr relaxation massage."
#1). Very hard to understand. My gf said she understood what everyone was saying, but I struggled at times. Everyone did seem friendly (in the beginning). We had a couples massage.
#2). The massage bed you lay on was a bit firm. Forget the bed though, when you put your face in the chair your chin was resting on a metal bar! The entire time my chin and my gfs chin were up against a metal bar. Super uncomfortable.
#3). Massage technique was the worst I have ever experienced. No joke, we almost got up and left after 15 minutes but thought that would be rude. It felt as if they were trying to Speed Wrestle with us. Very abrasive technique and rushing from one strange maneuver to the other.
#4). Both ladies were literally hopping on top of the bed and off the bed constantly to get leverage. Up and down up and down... so not relaxing.
#5). More elbow than I've ever had in my life. That is not relaxing and doesn't feel good. They were constantly on the bed grinding their elbow over our bodies. It was so unpleasant.
#6). No attention to customer experience. Constantly banging into the bed and jolting the bed so you could never get comfortable. Felt like mini earthquake after mini earthquake. Again, even if they hadn't bumped the bed continually, nothing about the massage was comfortable or relaxing. The lights seemed to be on full brightness the entire time. Spotlights on you.
#7). They are not afraid of the butt massage. Literally they pull your underwear down and massage your cheeks. I'm Not opposed to this, but think about an elbow just grinding into your butt cheeks... again just terrible.
#8). About half way through the massage they said something (I didn't understand) and left the room. I was hoping the 1 hr massage was over, but turned and looked at my gf and asked her what was going on. My gf translated for me and told me they were getting "hot towels". I asked my gf at this point in time if any part of her massage was enjoyable and she confirmed it was not. She said she was hoping it was over also.
#9). The ladies return with hot towels and throw them on our backs and then just start scrubbing us up and down. These must have been 10 thread count towels because sand-paper would have felt better. Worst part was they did this technique on our entire body scrubbing up and down with scratchy towels. What the heck is going on?
10). This was the cherry on top... after surviving the towel rub of death, the elbows in the back and butt, terrible massage technique, the deal was sealed when they literally took my arm in a stretching motion and then violently jerked it and pulled it. What the heck is going on? She literally started tugging on my arm like that was relaxing?
#11). After my arms felt like they had been yanked out of my socket, they then proceeded to do the same thing to our fingers. Yanking on our fingers!!!! My gf thought they were going to rip her nail off. Again... what are they even thinking? I guarantee you these women have no massage experience.
#12). It gets better... they literally started hitting my wrist. They bent my wrist and then smacked my wrist two times (not painful, just startling and weird).
#13). They then bent my arm back behind my body as if I was being handcuffed and grinded into my shoulder blade (ouch). After that they bent my legs back as if I was meditating.
#14). To end the massage they soak your entire face in some oil rubbing it all over (chin, nose, cheeks, mouth, eyes, etc).... nasty!
#15). When the worst massage either one of us has ever had finally ended (if I could have paid to leave early I would have... again without being rude), we dressed up and went to pay.
#16). They charge you a $1 service charge to use credit card. Then it's like a pack of wolves emerges. The two ladies that gave us a massage plus the lady up front ask about TIP? Not only do they ask, but the one lady that beat me up the last hour starts telling me "$20 tip both us. Yes. $20. We work hard." I said, "no thanks." She said, "yes have do $20 tip each work hard." I've never felt so awkward in my life.
Please don't make the same mistake we did. Seriously there is no price worth this experience. The massages were $50 a piece by the way. You'd be better off taking that $100 and have someone ride a bike over you, take a pogo stick to your back, and then kick you. Save your money. read more