Very knowledgeable and helpful Had answers for all of my…read morequestions. Good people. Good people. Good people

Their customer service is amazing. I am now an early senior and the body is changing. Two weeks…read moreago could barely walk knee issues. My niece and her mom said get a rollator as I have been using a cane but I'm slow. My knee and back have massive issues. Reviewed their corporate site hit chat and asked questions. They came with pix and cost. Arrived at store and just really friendly and welcoming vybe. Fluffy grandma recommends for your medical equipment needs.

After several years of frustration dealing with another supplier in the area I contacted Fairway…read moreMedical - and I am so impressed. Their customer service is wonderful, they supply everything my wife needs, their process is so efficient - I know we're making the right change switching to Fairway Medical.

Brianna helped me out wonderfully with my CPAP machine. Thought I had paid for a brand new machine,…read moreturns out that wasn't necessary and so I saved money, instead I got the needed supplies. Not just that: they were close to me geographically so I didn't travel too far or wait. Check out these folks if you have medical needs and want to stay local. I'm glad I did.

I came by in a rush with only 10 minutes to spare between appointments and Andrew was there to help…read moreright away. Andrew gave me three different styles for the color I was needing, and I purchased one of those styles! Dorene at the front checked me out and was really kind! I'll be back to buy more.

We ordered an engraved stethoscope for a student who just got into medical school. It was…read morereasonably priced and ready when stated. Pickup was convenient as they actually do have a parking lot just to the West of the store, entrance off University.

Customer service! It took 9 weeks from the time they received my prescription before I started…read moregetting product, so I had to buy all my supplies until they got on board. Then they shipped the wrong quantities. There is no urgency in getting their customers their products. They don't return phone calls! I was taught that the customer is always right! They fight you until you just give up!!

Medone is awesome great service work on products no issue I would recommend medone no issues with…read moreservice

Horrible, disorganized, complete lack of accountability. I have received supplies from them for 10…read moreyears and back in March I got a Rx for a new machine. It is now June and I have answered the same question about my insurance 4 times and they still don't have it in their system. Started with them loosing the faxed Rx. Then could not get to the right department. Then had the wrong insurance information. Poor communication, poor record management, terrible accountability. I finally got the name of a different supplier from my insurance and they had the insurance authorization within a week. Yes, it will still take 3 weeks to get my machine but considering I tried with Pacific for 4 months, the 3 weeks is awesome. Avoid this business at all cost!

Received a bill for services and I paid it the same day. Then I started looking at it and realized…read moreit wasn't submitted to my insurance. I have called numerous times and have been assured it has been sent to my insurance. Still not done, so sorry I paid it in a timely manner, now I probably won't get the $182 back :( Horrible customer service. I will keep trying to get my money back. I won't use them again!

We went into SW Medical with the intention of buying a new wheelchair because the one we were using…read morewas over 5 years old and had many issues. The service manager said he thought we didn't need a new chair because he could fix all the issues we were dealing with and they could do it on the spot if we wanted to wait. We did and he was right! The old chair is now just as good as it ever was. A big thanks to everyone there who were all so kind to offer help.

Will call Monday with measurements to complete my order/process. A woman provided support…read more Pleasant, sincere. Knowledgeable. Neat. Organized, gave a heads up on fee. I trust this is going to be good bc she could have guessed and didn't. Wanted exact numbers and that it will take about a week to receive this specific order. Id definitely recommend this business.

This place is owned by Lincare. They are not accredited by the better business bureau and have…read morenumerous lawsuits for Medicare fraud. They kept billing me for the amount Medicare didn't cover. These charges were paid in full by my supplemental insurance. After numerous attempts to call and being on hold for over an hour I gave up. I was told to call their wecare number and wax told the estimated wait time would be 156 minutes. I took copies of all of the EOBs showing that they were paid in full. Waiting to see if they continue to bill me. I returned the nebulizer and vow never to do business with them again.

I returned my cpap machine and they keep billing me. I call the company to talk and they NEVER…read moreanswer their phone. Really frustrating company to deal with. Never again.

Kristin Simmons in Phoenix was great to work with. She answered all my questions, set up the…read moreinitial contact and measuring etc. She got it installed for us 3 days later. GREAT Installers. My 91 year old MiL loves it ! Outstanding Job ! I talked to 2 other companies and they were rip offs.. poor customer contact.. 101 Mobility is Great

I had a Pride chair warranty problem, insisted they fix it, they did. Then the owner called and…read moretold me not to call them again. LOL, not a problem, why would I after this?

My experience at Arizona therapy source has been five star all the way!…read more When i first when into buy supplies for my friend who is 91, I knew exactly what I wanted. I planned to leave as soon as I found it. Lauren Johnson asked me if she could help me find what I needed as I entered then did just that. There was a no pressure to buy one of the more expensive lift belts. It was apparent that she was most concerned in helping me to buy what was truly best for my friend. I realized there might be a few things I could use for myself which I told her. Her response was to say please browse and she'd help me further if I needed her, then she did just that. When I accumulated some things, I took them to Lauren. She asked me why I was buying one thing because possibly there was something that was less expensive that might do a better job. Once I looked at it, I could see she was correct. How nice that I had all the time I wanted to look, then she may the suggestion! Luaren really knows her merchandise and how to present it in a professional manner... Yelpers should know that the prices at Arizona Therapy Source are very reasonable. I bought heel lifts at a competitor, Hangers, the week before. I bought the identical lifts from Lauren for half the cost. I don't expect items you have to buy for therapeutic sources to be cheap but the prices at ATS make it easier. Now let's talk about the situation that really cemented my five star rating. An item I bought had to be returned. When I went to the senior living center, it was obvious the item was okay, but the box had been damaged. I came close to not going back when I saw that box, but decided all they could say was no. Lauren was there today. I explained about the box. She smiled and asked for my credit card to do the return. She said she would just use that item for a customer or order that didn't need the box. That's an attitude I appreciate. I will be a repeat customer. I trust your experience at Arizona Therapy Source will be as good as mine. If you area lucky, maybe Bear will be there. I'll ieave that as your surprise!