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    Arizona Therapy Source

    5.0 (1 review)

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    14 years ago

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    CVS Pharmacy

    CVS Pharmacy

    (99 reviews)

    $$

    Where do I start..? Ooh. I know, the drive through. The young man, with glasses, Carlos! He…read moreneeds a lesson in basic communication skills and people skill ohh and manners. So we pull up, and the kid is eating cookies while talking to me.. really!??? Didn't say Hello or anything, no customer service what so ever! Please DO NOT talk to me with food in your mouth, it's rude and unacceptable! When he speaks to you, it's very demeaning and is speaking to you as if YOU'RE wasting HIS time, I say this because I've other encounters with Carlos in the past and it wasn't a one off! Ok.. oh wait, there's more. So we get our meds from Mr. No people skills and ask for a consult. Again, we're not asking for you to repaint the Sistine Chapel, Just a simple consult. My kid had a blood clot, was on blood thinners and now has kidney stones, I would like to know what gabapentin is going to do to my kid. The pharmacist an older gentleman (wearing glasses) comes to the window and says is this for you? I said no my kid. He takes the meds and rips the paper off that has the instructions on, and said just read line two and points to it! I said no sir, I'm asking you!! The pharmacist, not the paper. Again he tells me to read line two. So I said that is unacceptable and I drove away. I drove away so I wouldn't lose my composure. About 15 mins later, I get a call from the pharmacist (the guy in older guy in glasses, I know it's him because of his thick accent) not to apologize for his actions or lack of bed side manners. Instead he apologized because he's busy and there were so many people the pharmacy! side note: I could see inside the pharmacy from the drive through and there was only 1 person at the pharmacy desk, while all other staff were standing around laughing and having a grand ol' time eating cookies. In short, the pharmacist did not take responsibility or admit to not fully supporting me or addressing my concerns, just made excuses. So Mr. Pharmacists, thank you for not taking responsibility for your lack of support or concern, and thank you for making excuses, I will be taking my business elsewhere, somewhere will staff and pharmacists understand the value of customer/ patient concerns and needs!!!

    I have reported this CVS to the ISMP…read more This CVS gave me the wrong birth control and has taken absolutely zero accountability. Upon picking it up i knew something seemed wrong, but the pharmacist assured me it was correct. The overall customer service was awful. I had to argue back and forth with whatever manager they have working just to get a single apology and to make it right. Avoid this CVS if you can.

    Arizona Therapy Source - medicalsupplies - Updated May 2026

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