I am new to this whole hospice care thing, since I am now dealing with an elderly mom who has all…read moresorts of medical needs, including COPD, dementia, emphezema, and possibly cancer, so this has been a very daunting experience. Sage was recommended by the acute care facility she was recently at, and Sage Hospice stepped right in and made the process of dealing with everything such a breeze. Since I'm from out of state (CA), Sage has been a blessing, and I can't thank them enough!

I'm a seriously ill patient with severe, progressive, intractable pain due to advanced chronic…read morepancreatitis and related complications. I reached out to Sage Hospice, Primary & Palliative Care hoping to receive the comfort-focused, home-based support they publicly claim to provide. Instead, I was met with deceit, slander from the medical director, and a cruel emotional bait-and-switch -- not once, but twice. My first interaction with the Sage location in Tucson involved a care specialist who seemed to express genuine compassion. When I explained that I live in Sells, AZ -- a rural tribal area -- he assured me we could work around the geographic issue if I had a Tucson address for appointments. I provided one, a relative's address, and he acted as though I was a good candidate for palliative care. But behind the scenes, their medical director -- who had never evaluated me, never spoken to me, and had not even reviewed my case thoroughly -- labeled me a "drug seeker," claimed I was "seeking for high doses of opiates," and refused to provide care. This reckless accusation came without a single clinical conversation. I have extensive medical documentation confirming the severity of my condition. I was seeking palliative care, not addiction services. Furthermore, I have NO history of addiction, it does NOT run in my family, and I've never abused pain meds. I was and am seeking RELIEF for my uncontrolled severe pain, pain that has utterly debilitated me and destroyed my life. But instead of Sage helping me, I was cast aside and stigmatized. That alone would have been enough to earn this review. But then, several weeks later, Sage reached out to me again, asking if I still wanted services. Desperate for help, I said yes -- because I'm suffering every day with no relief and no one else will help me. They gave me hope again. Only to betray me again. After this second round of false hope, I was finally told the truth: Sage "refers out" for pain management -- meaning they don't actually offer palliative care at all. For crying out loud, the verb "palliate" means TO RELIEVE!! Pain management is the cornerstone of palliative care. I used to be a hospice nurse in the past, so I am very well-versed on palliative care, both end-of-life palliative care (hospice) and palliative care for a serious, life-altering disease (which is what I need badly). To claim to offer palliative care but refuse to actually treat pain is misleading at best and fraud at worst. Refer out to WHERE? In southern Arizona, pain clinics are almost exclusively interventional-only, which means they reject patients with complex, high-level chronic pain unless they agree to invasive procedures or stop taking all pain medication. I am far too sick to endure their hoops and unethical demands. What Sage is really saying is: "You're on your own." Sage Hospice, Primary & Palliative Care falsely advertises compassionate care and symptom relief, but they do not treat severe chronic pain and they will stigmatize you behind your back. They will waste your time, raise your hopes, and disappear when you need them most. If you're suffering and seeking real palliative support, avoid this company. Their actions left me more isolated, demoralized, and abandoned than ever -- and I am still in excruciating pain.

Caregiving can be as stressful as caring for our loved ones. I came across them helping a friend…read moredetermining the needs of her loved ones. Valley of the Sun Homecare offers the compassion, empathy and professional care that are needed to make the difference in the daily lives of our loved ones during usually the most difficult transition of their healthy state. Whether it is a relief from the monotonous yet minuet routine things like bathing, going to the bathroom or just having private time, to leaning on a full-time attendant to be there alongside, Valley of the Sun is the next best thing to a godsend. The loving care, personal attention, and genuine kindness of the staff in nurturing for your loved one is immeasurable as it is priceless. While it is always a difficult decision to process the deterioration of our family members, it is far more manageable with less the headaches of dealing with details and logistics of health care. Having also volunteered at several assisted living centers, I can honestly say that this option is one that would not leave your heart heavy.

I had in-house physical therapy after surgery, multiple times the nurse and pt therapist would go…read morethrough my medications looking for God knows what so I stopped their appointments immediately. They have no right to rummage through your personal items in your home.

Thank you, HOV for all of your support personally and professionally. As my father-in-law declined…read morein health in an Assisted Living, family opted in for services with a smaller hospice agency. They were kind, caring, but in way over their heads. His behaviors became increasingly erratic, needing family to stay with him 24/7, even though he was in Assisted Living. 3 ER trips in 3 days, physicians at the ER were all saying "this is end of life" - but the smaller hospice couldn't support us with the services we needed - basically, keeping him comfortable, calmed, able to rest, and not so fearful. We made the call to HOV and that same day, EVERYTHING was being addressed. He went from literally trying to climb the walls, injuring himself, thinking there were killers hiding in his shower, to resting quietly. We were kept updated by the compassionate HOV team. This made everything so much easier. The stress on family during this time is unbelievable - to know your loved one is in such great care, that we don't have to be there 24/7 while juggling work, home, kids, etc. is an incredible weight lifted. I've also worked with HOV on numerous occasions for work. As a nurse, I'm confident in recommending HOV. I also needed the 8 hours of training mandated by AZ for dementia care - and HOV provided that for free to our entire staff and did a tremendous job. Your outreach across the valley is incredible and your stellar reputation is well-deserved. Many thanks!

My husband is in memory care. Hospice of the Valley is wonderful. They have provided his hospital…read morebed. They take care of any medicines he needs. They come to shower him. They do a lot more quality care. The nurse comes once a week to see how things are progressing and to take care of whatever he needs. A lot of support. I cannot say enough things about how wonderful they are. Thank you everyone at HOV

Saying goodbye to a loved one is never easy and when going through the difficult time of letting a…read morefamily member go, every bit of help to make the process more comfortable helps. That pretty much sums up the Hospice of the Valley on Thunderbird and 55th avenue. The staff there is courteous, considerate, helpful, and always ready to answer any questions one may have regarding the process of letting one go. Some special thanks go out to Molly, Deanna, and Dr. Sam for helping my family deal with a difficult time in our lives.

We had an amazing end of life experience here. Nursing and staff was very supportive and attentive…read morewhile my mom was passing away. I thank them for all they did and definitely are angels working here. I highly recommend them. Thank you from the bottom of my heart for your services.

When our beloved uncle was no longer making progress at his rehab hospital it was time for him to…read morereturn home.  For him, home was an assisted living apt, and to do this he needed medical oversight. At 94 yrs old, after a small stroke, he had developed the "dwindles." He was no longer able to care for himself, and he'd lost his appetite, although he was not diagnosed with a terminal illness, these reasons allowed him to be referred to hospice.  Our family feel fortunate that we were referred to Hospice of the West. As all our family lived out of state their oversight was invaluable. To coordinate his care needs, they even facilitated a meeting between themselves (including his Case Manager, RN, & Social Worker), my uncle and myself, and his assisted living facility nursing director. With their guidance we decided to hire a sitter from another agency to keep him company and be an advocate as family were so far away. As his Durable Power of Health Care I had direct contact with all agencies participating in his care.  Hospice of the West provided me with timely updates on his condition from both the nurses and social worker, and coordinated with the care facility for his medications and safety needs.  I was very impressed by the continuity provided by the relief nurses and weekend coverage. Care issues were identified timely and resolved. Their interactions with me were professional, compassionate, and experienced in an area many families have no knowledge. I was able to be with my uncle several days before he died. I observed first hand the encounters with bath aides, nurses, and his social worker. All treated him with respect and valued him as a person. He enjoyed them all. I honestly cannot thank them enough! .

My family member is on the care now. The staff is amazing. Amy, Angie and the nursing staff are…read morealways there for us to answer any questions or just for comfort. They are not only there for just the patient, but they are also there for the loved ones. I would definitely recommend them as my #1.

Our family was so pleased with the kind and caring service they provided to our mom. We can't say…read moreenough about the caretakers, nurses and the entire experience. She was made so much more comfortable in her final months, weeks and days. Special thanks to Pam, Bailey and John.

As a Hospice provider myself (who lives out of state but travelled home when my dad fell ill) I can…read morehonestly say the staff at Suncrest Hospice were excellent. The intake specialists Rachael and Janoma did more than just get things set up. They supported my mom until I could get there. The admitting nurse, Marcus, was kind, positive, knowledgeable and so very patient with my mom. The Chaplain Dan was just a blessing and knew exactly what to say to bring some much needed peace to my mom and me. I would recommend to anyone looking for quality hospice care for their loved one.

I came here after the 40th and bell location rudely turned me away without offering any help…read more The people here are very kind Very helpful I most appreciated EVERYONE I encountered at this location! It is best to have an appointment. They are understaffed. However, they are very very kind. I appreciate the honestly on how long the wait would be. I didn't end up getting my brace from them because of cost, however, they were very very kind and helpful at this location.

When you need support: back support that is. So I've been having back pains/spasms indirectly or…read moredirectly related to accident: appointment booking was about 1 1/2 weeks out when I called (which is understandable since it takes time to do fittings & final insurance approval once product type is confirmed) for a back support/brace fitting. They were on time and very informative. Patrick even had sewn a part of the brace to make it more secure for me and tailored to my needs. Patrick was very professional, caring and sweet. Thank you for listening to my minor concerns and adjusting the brace accordingly.

Desert Valley Hospice offered incredible care to our family during our mother's illness. They are a…read morevery special group of people, dedicated to comforting care of the patient and family 24/7. When we needed them, they were there for us. We will be forever grateful to this wonderful company of caring professionals.

Desert Valley Hospice provided incredible care for my loved one during such a difficult time. Dr S…read moreand staff were compassionate, attentive, and went above and beyond. I'm so grateful to them. Their kindness made all the difference.