AZ MEDICAL has been extremely helpful to us. i have experienced excellent customer service. Shari their on staff therapist was able to help with several items we needed for my husband. read more

Horrible follow-up. They failed to follow-up on my call regarding site survey for installation of bathroom grab bars. Agent I spoke directly to took notes and promised to have a representative call me back to schedule on site visit. That was weeks ago. Still no call. Does anyone know of similar vendors who actually are interested in doing business? read more

Very unreasonable store manager. doctor want my mother to used the knee high compression socks. They would not work with my mother. recommended the knee-high. read more

Never delivered product, refused to refund even after patient died. Morally bankrupt company!

Jennifer was very helpful. Selection was adequate. Prices are a little high but, worth paying more for the personal experience. The store is large and very well supplied with a myriad of product. I would recommend Az Medium Quip!! read more

This store is amazing! I went with my family member to purchase a bed and worked with their employee named Marjorie. She was extremely knowledgeable and went above and beyond our expectations. What a great gal with a lot of knowledge. Thank you for making it so easy. I highly recommend if you need any medical equipment that you visit this Goodyear store. read more

Randy's customer service was awesome. I highly recommend this business for any of your durable medical equipment needs. They go above and beyond! read more

Excellent customer service. Took my rollator in today as the brake wire broke. Thought I'd have to wait while they sent for a part, luckily they had what I needed on hand, fixed it and I got it back the same day. They even helped put it on my car for me. Got my husband's bathroom chair here too. They have a great selection of medical needs for those of us as we age. I will definitely use them again in the future. read more

We bought a walker and an IV pole. The walker was sized perfectly. The wheeled IV pole is better quality than our tripod portable pole that broke. If you need help, call! They will help you quickly! Thanks! read more

Called today, Nov. 1st 2024, and spoke to Cassidy asking if they had rubber caps for crutches and Yes they did...She said to stop by to see if they would fit...she was so very helpful when we arrived, we ended up buying a couple more things....The customer service she offered on the phone AND in-store was amazing! I told her boss AL to make sure he hangs on to her as exceptional customer service is so hard to come by these days! We will be back! read more

I didn't catch the ladies name that was working that helped me- due to the lack of sleep, (5 days no sleep) a broken cpap equipment piece. She personally saved the situation by acting out in the most caring way. THANK YOU SO MUCH. I appreciate you and your energy. You're truly amazing hands down. read more

10/10 service my mother comes here for all her needs from oxygen to bed pans to, a chair to get around the house. I recently purchased an Inogen G5 for my mom and they were very knowledgeable and beyond helpful with all my questions. read more

Always super helpful and pleasant customer service. A+ Would recommend to everyone to use.

They were great at First. Wanted the sale and product (instock) shipped in-state takes a week? That was last Friday we still dont have it, now it shows for Friday delivery). Poor customer service, unlike their moto, we were expecting a CPAP machine delivered within 2 days. USPS had no updates with tracking #. I wanted treatment, like we mattered. Requested a new machine be overnighted I'll even give new payment and return unopened one if and when it ever gets delivered. No go. My Mom is too important so we are one and done. If you don't need or expect good service than this is the place for you. "We understand that when most customers need medical equipment, they need it right away." HAHA My hope is that they wouldn't treat their own mother that way. Just wait one more day and keep Repeating that. Hopefully, we have one more day. Thanks for nothing AZ MediQuip. read more

Needed to rent a wheelchair while visiting from out of town and very satisfied with my experience here Good customer service on the phone excellent equipment and definitely recommend read more

Wow! What a great experience we had in this store today. Our father had already told us that this was the place to go for anything we needed. So when my husband needed compression socks for our long drive back to California we were sure to go there. REBEKAH was amazing!! She measured his feet and legs, explained the differences between our options and walked with us throughout the store offering help with other products we might have needed. She truly made this an easy experience but ensured we got the best product for our needs and budget. read more

My mom, husband and I owe a great debt of gratitude to the staff at the Peoria AZ MediQuip location for making my father's final days so much more comfortable. Battling lymphoma, COPD and Paget's disease (a rare bone condition) had taken a toll on his considerable strength, and we were not obtaining medical scrips for a wheelchair and oxygen fast enough to address his quickly deteriorating condition. I had told Dad about MediQuip, as Mom and I had stopped in to take a look at wheelchairs, and he decided he didn't want to wait for approval to gain a little more comfort, mobility and dignity. On that first day when we went in and talked to Al, Dad bought a wheelchair. Later that week, I brought him back to select a home oxygen conversion unit ... and he sent me back the next day to get the portable version. My dad (also named Al) found Al at MediQuip to be a person whose knowledge and integrity he trusted. Although most of our interactions were with Al, we also were assisted by Becca, Bethany and Viki and were impressed by everyone's knowledge of the products as well as by their personable, professional manner and their no-pressure approach. Each of this store's associates interacted with us as if they had all the time in the world to answer our many questions and determine which products would be most beneficial. Although I am sad to share that my father died only a couple of weeks after deciding to purchase this equipment, it made his quality of life so much better for those last days ... and for that our family is immensely grateful. I would recommend AZ MediQuip in Peoria to anyone -- certainly for the selection of equipment, but most of all for the people who are there to help you help the ones you love the most. read more

1st when an employee greets you at the door even when there finishing up with a customer , that's awesome and thank you Mr. Ali Aldami. I kinda of describe what I was looking for and he knew what I needed. Ali showed me how to work the forearm crutches . Prices and I say " availability " made me very pleased. Thanks Ali read more

We were very happy with the lift recliner that we rented after my father broke his pelvis. It was clean and worked great. Only giving three stars though because my husband had to help the one person who came to deliver the large heavy chair and he almost threw his back out. And then the company charged my father twice, and said it was the credit card company's fault! (The credit card company was very clear that AZ MediQuip charged the card twice within a minute of each other and then didn't refund the second charge.) If you're going to use them, be sure to watch your bill! read more

I urgently needed a CPAP machine and found AZ MediQuip in Peoria Arizona that stocked my brand. I met Al who gave me excellent information on the available machines they carried. The price of my machine was 20% lower than another medical supply store in the area. Al was extremely knowledgeable of the products and explained how I could keep my machine clean with a modest investment in a SoClean 2 which I purchased at a fraction of the cost of my CPAP. When I got home and unpacked the equipment, I felt I was missing a part. I called Al and he was happy to assist me by dropping the part off to me on his way home that evening. I looked more carefully and found the part that rolled off of, and then under, my bed. To save Al the trip I called him back and thanked him for a service that was above and beyond required and he assured me he was happy to service his customers in any way he could. Now that's a knowledgeable company representative who provides excellent service. Thanks Al. read more

I went in yesterday to purchase a transport wheelchair and portable oxygen concentrator for my husband. Michelle was most helpful and very professional. She explained everything in detail, but made it understandable. We rolled out with everything we needed (except for a couple of things that had to be special ordered) and smiles on our faces. All of this frees us from being housebound and him from being bedridden. This is the place for us, should we need anything else. read more

So, although the whole experience of renting a knee scooter did not fare well at all, I must say that the Manager Jennifer.....my word Mediquip DO NOT let her get away!!!! She called me to apologize for the condition of the scooter that we had rented, explaining it was the last one...which i get it that was neither here nor there of what the issue was. She was shocked to learn that the associate had not supplied my husband with a pad for the worn out seat that my old knee would rest on and apologized profusely. She then put the pad in the mail right then so i would have some comfort. She also went above and beyond comping some rental time ( i will not elaborate, that is not my place to do so) and after my week rental ended, she called JUST to see how I was feeling and getting along. She wanted to ensure I had received the pad as well and could not have been any kinder and empathetic to my particular situation. Jennifer is the epidemy of how a manager takes care of her customers and her store. Checking up on people that had a rough experience is NEVER an easy task as most people are ready with attitude to spew...She handled it perfectly, professionally and deserves her position there hands down! Jennifer, I thank you for taking the time to care and actually REALLY giving a damn for the customer!!!! You could teach quite a few hundred other cutomer service based employees how its done!!! GREAT SERVICE FROM A GREAT MANAGER!!!! read more

This business has four locations and sells all kinds of medical equipment. I recently purchased a power wheelchair. The staff was fantastic. They were very helpful. My chair was supposed to come with a fold back controller which it didn't have. Michele and Jen(the manager) immediately contacted the manufacturer rep. who originally sent the wrong part and it was used. The staff did everything to make it right. The owner, Mark got involved and checked all of their inventory to find the part in their system. Finally the part came in after six weeks. The tech from the Peoria store Al came to my home to pit it on the chair. These folks went way out of their way to make a stressful situation good Thank you Azmediquip.you guys are true professionals. read more

We came into this Bell Road location looking for a TENZ unit for my fiance. They have several selections and she was looking for one that was as strong as the one from her physical therapy provider. Explained this to the sales lady, but then she said we could not test the selections for strength without buying each one without return priveleges as they would now be considered as "used". Very sterile and completely uncooperative attitude by the sales lady also. So our expectation of this place as a "full service" business was immediately dashed. We actually received less customer service and flexibility than we had at Walmart. Very poor business policy IMO and I don't quite understand how they could sell any of the tenz units here, since as soon as you got one home you probably would be able to tell immediately if it was strong enough or not and not be stuck paying for something ($49- $133) that wouldn't work for you. Unfortunate, we would never go back here again. ****RESPONSE TO MARK FROM MEDI QUIP'S COMMENT BELOW***** We did visit another "specialty medical retailer", (one of your competitors) in Phoenix minutes after we left your store. We purchased one of their Tenz units. Their sales rep had the superior sales perspective of allowing us to purchase a $7 accessory pad kit to test the unit in the store to assure our satisfaction. You may wish to also use this technique to boost your sales and improve your Yelp reviews. As to your comment regarding the unfairness of my 1 star review I would say that your refusal to sell us a product that you had there for sale for absolutely no good reason is a very ample reason for that level of rating. You wasted our time and expense to visit your store and your sales rep was not even courteous about it. read more

as a frequent past customer I never had a negative experience in dealing with company. unfortunately this positive relationship has come to an end. on 5/25/23 I purchased several boxes of Catheters for my invalid sister. unexpectedly she had to be committed to a memory care facility where she was not allowed to self catheter. I attempted to return 2 unopened boxes on 6/2/23. I was told that the company return policy was 7 days and that they couldn't refund my money. this was only 2 days past the return policy. this is extremely poor customer service and I will spread the word. read more

Visiting Angels continues to have the best experience with AZ MediQuip and the excellent customer Service they provide in their store. Vicki is very knowledgeable and makes the experience so positive. I highly recommend AZ Mediquip for all your home medical equipment & supplies. read more

I found myself needing a wheelchair for my dad. I know nothing about wheelchairs. I was given a brochure for AZ MediQuip and was told they had very competitive prices. I was unsure if I was going to buy or rent. I walked in and was greeted immediately by a lady named Vicki. She showed me several wheelchairs. After about ten to fifteen minutes, I felt pretty well schooled on wheelchairs and what I needed for my dad. I decided to rent two chairs. One to stay in the house and one as a transport wheelchair. Vicki spent a lot of time with me deciding whether or not I should purchase or just rent. What a positive experience! I cannot speak more highly of my experience at AZ MediQuip. I had no idea what I was doing when I walked in and now when my dad arrives home from the care facility tomorrow, I will be able to accommodate his wheelchair needs. I will definitely be back to get more supplies as I figure out what we need. Exactly a month later, I got a follow up call from Michele asking me about my status with the wheelchair. I let her know I would like to rent it another month. I was so pleased to get a follow up call instead of late fees! Michele was friendly and asked about my dad. The best part about this entire transaction is that I live in California and did not have any of this paperwork in front of me. I would have not remembered the exact due date. Thank you AZ MediQuip!! read more

I love visiting this location, the store is always very clean and they always have the products I need. The staff is all super friendly and great with customer service. Highly recommend this place because I really do enjoy coming here. Thank you so much, I'll be back read more

I went into the location in Peoria the other day to find out some info on a lift chair...and HOLY MOLY...what a nifty crew they had in there. They were so helpful! What a smart and lively bunch! I will definitely be back...even if just to hang out with such fine young bucks! But I'll probably buy something, too, just because this store and the staff is so neat. At my age, there's not too many things that get me going, so this sure was a treat. read more

Vicki was over the top awesome. Made the rental and return process quick and easy. The store is super clean and the rental was the same way which is definitely very important when it comes to medical supplies. Check the store out there is a very large selection. read more

AZMediQuip was a real bargain for the walking cane that I purchased. elsewhere would have cost about $40-$50. But they offered it to me at a much more reasonable price then then that. Thanks AZMediQuip for being so budget friendly! And with great quality!! read more

Absolute horrible customer service. They wait until the last minute to call you, then charge another week of rental. Don't waste your time!

Great customer service and best price in town for a mobility scooter rental. Hope I don't hurt myself again but if I do I know right where to go for help when needed. read more

Wednesday I met an angel. The store manger, Mr. Celaya of the AZ Mediquip store on 8960 W Bell Rd. Peoria AZ was extremely helpful. My husband is now in a wheelchair and I needed a ramp to get him in and out of the house. Mr. Celaya explained the advantages/disadvantages of the choices clearly. He shows empathy for the customers situation. I am so thankful I choice the Peoria store to shop in. Thank you Mr. Celaya. read more