SUPER MAHALOS to BIG MIKE!!! My friends were visiting from Colorado and you made their trip even…read moremore special because of the MOKE If you are visiting Big Island and want a fun way to explore the Waikoloa area-- rent the MOKE! You won't be disappointed.

We've been renting beach chairs and umbrellas from Big Island Motorcycle for several years. It's…read moreour go-to because of the quality (Tommy Bahama), very reasonable prices, and very friendly staff. Their location at the Kings Shops is very convenient as well.

First the good. The staff are genuinely groovy and full of aloha, the rates were superb ($80 for a…read morefull 24 hours) and when we had to change our reservation they made no qualms and easily accommodated us. Now the bad, and it didn't take away too horribly from our experience. Our mopeds belched out lots of exhaust which made riding in tandem impossible, plus we got lots of cutting glances. My moped was less than perfect. Every time we hit the slightest bump, it would sputter and belch loudly and you can tell it was in a previous accident because the headlamp was held together with adhesive and zip ties. But no regrets and it was so much fun! In fact, each year when we come to the big island we're making it our tradition to rent one and zip around town.

Bought my moped here new about 6 years ago . Just got it out of the shop after some major…read moremaintenance and she's running better than ever . These guys never fail to take great care of me and my bike . Highly recommended.

Jay is the man! Super fun to scooter around the island all…read moreday. one of the best days on my trip.

Thanks to this business I was able to have a fun experience touring around Kona!! Customer service…read morefrom Andreas was great and he is extremely friendly and the convenient for dropping off scooter was amazing!!! Thanks you sooo much! Highly recommended! I am a returning customer once again! And very satisfied!! Hunter is super quick to respond and was able to drop off the scooter to me within an hour and picked up when I needed it! Great customer service from Hunter as well! Highly recommended!

There are good things. Very clean and good quality beds etc. Plus right next to national park…read more However, all the pictures showed a wonderful breakfast and setting. But NOT a good breakfast...even for basic needs. A McDonald's style sausage patty, some papia. They said we'd get some French toast but never got any. Then got half of a bagel with it. Small amount of papaya, coffee...that's it. So can't give more than 3 stars. Give a 3 because of how cute and clean it was. But I was interested in one of the many nice breakfasts shown/ indicated on their web page. Else it was very nice.

Good location with Volcano NP just down the road. We've stayed a couple of times here over the…read moreyears with variable experiences. Communication with management can be a bit spotty. Rooms are nice and the verandas are wonderful - be aware the walls are thin - beds are comfortable, though on the softer side. Heat is via a space heater and this has come in handy for the drizzly damp days on this side of the island. The floors can get cold though since we observe the Hawaiian custom of taking shoes off in the house - so bring several pairs of socks! We did experience a day where hot water was limited. Just be aware this is a family business and not a big corporate hotel with all the bells and whistles. Aloha goes both ways.

A week before our trip to Maui I had a question about changing into swimsuits for our scheduled…read moreRoad to Hana tour and sent an email to the company. I received a reply within 30 minutes. The answer was Yes, one can change into swimsuits during lunch before the black sand beach visit and then change out of them at a stop after the waterfall stop to be dry for the ride back to the hotels. A few days before our tour I received an email confirmation that included other useful information, such as bring along swimwear, towels, water shoes and a light jacket for the air conditioned van. I had not considered the A/C and I'm always cold, so that is a very welcome heads-up. On the day of our tour we received texts that the driver was on his way. Pretty close to the scheduled meeting time the van pulled up to our resort. The van was spacious with huge windows. Our tour was full with all 12 passenger seats occupied. Our driver/guide was Travis. He was born and raised in Hana and was a wealth of knowledge about Hana, Maui, and Hawaii. He seemed to be related to all the locals he passed on the road. There was not dull moment. Among the stops along the way were Maui Tropical Plantation for breakfast, Auntie Sandy's Banana Bread stand for those that wished to purchase, Wai'anapanapa State Park (black sand beach, also with a lava tube and a blow hole), Pua'a Ka'a State Wayside Park (usually calm enough to swim but the falls were roaring due to rain earlier in the day), and Ho'okipa Beach with turtles on the beach. Travis was an excellent driver and guide. We got great value from the cost of the excursion. One minor thing did bother us. We are Jewish and were uncomfortable during the praising Jesus sing-along. Regardless, we recommend this tour and especially Travis as a guide.

Did the sunrise tour and it was great! Everything ran on time, bus held up to 22 people, the fleece…read morelined ponchos they handed out help with the wind and cold and the views were breathtaking! I would highly recommend this tour company and the sunrise tour. Breakfast food at the end was good too! There were three options but I only got a picture of 2. The 3rd was a fruit plate with yogurt.

Love the Hilton Waikoloa - here for my husband's company retreat. They did amazing planning with…read morethe hotel. We stayed at the Palace tower. Nice renovations. The boat is no longer operable. There was one tram in service. We did walk most of the time. The hall staff Joseph was so friendly & cheerful with his services. The food was really good as well.

I have never had a worse experience at hotel as we did here. Not at a cheap hotel or hostel. The…read morelevel of incompetence is hard for me to even understand. We had a reservation and were celebrating my friends Birthday. We checked in around 11:40pm. The resort is huge, so we drove over to the wing where our room was. There is a bit of a walk to get luggage into the hotel. On the ground floor, we hit the elevator button, as they had us on floor 5. Nothing happened. One in our group had an injured ankle, and this, with heavy luggage, made stairs a difficult option. The non injured friend went to find another elevator. She found a hotel security woman who told us she had been told yesterday they were doing an emergency electricity shut off at midnight. Then all of the power went out, emergency lights and all. We were thankful we had at least found her as she was able to get us back to the lobby (which had at least partial power) in a golf cart. There was a different employee at the front desk at this point. She had no response as to why we were checked into a 5th floor room right before a known power shut off. The keycards are electric, how were we to even get into the room? At this point all cell phones were on low battery. We asked what to do about light, we were told she could offer us "glow sticks". We were put in a ground floor room for the night, let in manually by security. Then at 2am all of the lights came on in the room. The employees did not think to turn them to off when we were brought to the room. Then at 6am the alarm clock went off. That morning, exhausted, we then had to move up to our booked room, though they did send a porter who was kind and friendly. I guess we should be thankful we were not in the elevator when the power went out? This was certainly a Birthday stay that will not be forgotten. Lastly, we were offered no explanation as to why we were checked into without being told or given a plan for the power being turned off. The incompetence is astounding. Did no one tell the front desk about the planned power turn off? Did they not check their system to see they had a reservation still coming and maybe they needed a plan? I do want to note that the woman working security, the younger man driving the luggage cart, and the gentleman that was the porter were lovely, helpful people. In regard to the resort itself, it is as pictured, and the ocean view is amazing. My other issue with the resort, and this is likely true of all of them in the area, is the food and drinks are overpriced, even by Hawai'i's expensive standard. And they must know there's nothing you can do, it's so far to go to get anything else. But with the cost of the resort, it would be nice to not be price gouged once you are there. A week after we arrived home, we still had not been contacted in any way, no compensation had been offered at all, I called the general Hilton number. After 50 minutes of being on the phone, I will say the polite supervisor resolved the situation my satisfaction. While I appreciate the resolution, I have no trust in this brand. I do not recommend staying here, I doubt I will ever stay at another Hilton, it is abundantly clear they do not care about their guests.

Great place to pick up parts when your v twin bike is broken, Ellsworth has lots of parts to fix or…read moreupgrade your bike. We from Hawaii don't have many places to buy parts to fix your Harley Davidson so this is the go to place.