First the good. The staff are genuinely groovy and full of aloha, the rates were superb ($80 for a…read morefull 24 hours) and when we had to change our reservation they made no qualms and easily accommodated us. Now the bad, and it didn't take away too horribly from our experience. Our mopeds belched out lots of exhaust which made riding in tandem impossible, plus we got lots of cutting glances. My moped was less than perfect. Every time we hit the slightest bump, it would sputter and belch loudly and you can tell it was in a previous accident because the headlamp was held together with adhesive and zip ties. But no regrets and it was so much fun! In fact, each year when we come to the big island we're making it our tradition to rent one and zip around town.

Bought my moped here new about 6 years ago . Just got it out of the shop after some major…read moremaintenance and she's running better than ever . These guys never fail to take great care of me and my bike . Highly recommended.

Jay is the man! Super fun to scooter around the island all…read moreday. one of the best days on my trip.

Thanks to this business I was able to have a fun experience touring around Kona!! Customer service…read morefrom Andreas was great and he is extremely friendly and the convenient for dropping off scooter was amazing!!! Thanks you sooo much! Highly recommended! I am a returning customer once again! And very satisfied!! Hunter is super quick to respond and was able to drop off the scooter to me within an hour and picked up when I needed it! Great customer service from Hunter as well! Highly recommended!

There are good things. Very clean and good quality beds etc. Plus right next to national park…read more However, all the pictures showed a wonderful breakfast and setting. But NOT a good breakfast...even for basic needs. A McDonald's style sausage patty, some papia. They said we'd get some French toast but never got any. Then got half of a bagel with it. Small amount of papaya, coffee...that's it. So can't give more than 3 stars. Give a 3 because of how cute and clean it was. But I was interested in one of the many nice breakfasts shown/ indicated on their web page. Else it was very nice.

Good location with Volcano NP just down the road. We've stayed a couple of times here over the…read moreyears with variable experiences. Communication with management can be a bit spotty. Rooms are nice and the verandas are wonderful - be aware the walls are thin - beds are comfortable, though on the softer side. Heat is via a space heater and this has come in handy for the drizzly damp days on this side of the island. The floors can get cold though since we observe the Hawaiian custom of taking shoes off in the house - so bring several pairs of socks! We did experience a day where hot water was limited. Just be aware this is a family business and not a big corporate hotel with all the bells and whistles. Aloha goes both ways.

A week before our trip to Maui I had a question about changing into swimsuits for our scheduled…read moreRoad to Hana tour and sent an email to the company. I received a reply within 30 minutes. The answer was Yes, one can change into swimsuits during lunch before the black sand beach visit and then change out of them at a stop after the waterfall stop to be dry for the ride back to the hotels. A few days before our tour I received an email confirmation that included other useful information, such as bring along swimwear, towels, water shoes and a light jacket for the air conditioned van. I had not considered the A/C and I'm always cold, so that is a very welcome heads-up. On the day of our tour we received texts that the driver was on his way. Pretty close to the scheduled meeting time the van pulled up to our resort. The van was spacious with huge windows. Our tour was full with all 12 passenger seats occupied. Our driver/guide was Travis. He was born and raised in Hana and was a wealth of knowledge about Hana, Maui, and Hawaii. He seemed to be related to all the locals he passed on the road. There was not dull moment. Among the stops along the way were Maui Tropical Plantation for breakfast, Auntie Sandy's Banana Bread stand for those that wished to purchase, Wai'anapanapa State Park (black sand beach, also with a lava tube and a blow hole), Pua'a Ka'a State Wayside Park (usually calm enough to swim but the falls were roaring due to rain earlier in the day), and Ho'okipa Beach with turtles on the beach. Travis was an excellent driver and guide. We got great value from the cost of the excursion. One minor thing did bother us. We are Jewish and were uncomfortable during the praising Jesus sing-along. Regardless, we recommend this tour and especially Travis as a guide.

This was my second "Road to Hana" tour. I won't review the places the tour stopped at or visited. I…read morewill review the tour company and the services. Pickup was on time although they text us that morning saying the pickup would be 5-10 minutes early. While I appreciated the company's responsiveness in honoring my special seating request, our front (first) row seats on the bus labeled "Alaka'i" had a very narrow window that required us to strain our necks to see the views outside. I noticed that the other three Valley Isle buses on tours that day did not appear to have this issue. I provided the company feedback regarding this seating issue. In our humble opinion, these seats should not be sold. My advice: to avoid the kind of disappointment we experienced, you should always ask for seat reservations and note clearly and specifically to the company that you do not want the first row seats on a bus with seating configuration like Alaka'i's. If you don't and you are picked up last, you will risk getting stuck in these seats from sunrise to sundown. Regarding the amenities, the breakfast was underwhelming, consisting only of a pre-arranged plate of a few pieces of fruit and 2 small muffins. The driver did remind us this was going to be a continental breakfast. There are many versions of continental breakfast but this one truly disappoints. Additionally, the lunch provided, though delicious, was not from the "world-famous" Huli Huli chicken location as the guide led everyone to believe; instead, the guide brought pre-packaged boxes of food from another source. (Please see similar experience from earlier reviews.) My advice: feed yourself before they pick you up or bring something more fulfilling to eat on the bus between breakfast and lunch. Finally, while our driver was incredibly knowledgeable about Maui's culture and history, his demeanor was sometimes overbearing. He frequently called out guests for yawning or dozing off and insisted on undivided attention during his occasional politically biased historical recount. All this made part of the tour experience feel more like a classroom than a tour. He also ridiculed all the not-so-nice reviews he has received. He will probably tell you about this one, too. So buyers beware: your Valley Isle guide could be a bit too much fun for you. :-)

Love the Hilton Waikoloa - here for my husband's company retreat. They did amazing planning with…read morethe hotel. We stayed at the Palace tower. Nice renovations. The boat is no longer operable. There was one tram in service. We did walk most of the time. The hall staff Joseph was so friendly & cheerful with his services. The food was really good as well.

This resort feels like a place that was once incredible but has slowly lost its shine. The best…read morecomparison I can think of is an old theme park that used to be the place to visit--now only a couple of the rides are running, yet admission still costs the same. Would I stay here again? Probably, depending on the circumstances. However, it wouldn't be my first choice. Biggest Issues: -Cleanliness Unfortunately, our room did not feel clean when we arrived. There were cobwebs hanging from the ceiling, a dead cockroach on the floor, dead moths, and noticeable dust buildup along the baseboards and behind the TV. I know some of the rooms have been renovated, but we weren't fortunate enough to receive one of those. - Resort Size & Getting Around This resort is huge, which can be either a positive or a negative depending on where you're staying. One of the biggest disappointments was that the canal boats were not operating. I found out they had been out of service for over a month for maintenance with no estimated reopening date. My kids would have absolutely loved riding them, so that was a letdown. The tram system also needs improvement. If you happen to miss one, expect to wait around 45 minutes for it to come back. It makes several stops across the property, and there really should be two trams running at all times. We had a heavy stroller, and lifting it onto the tram often felt like more work than simply walking. ** Choosing the Right Tower Matters We stayed in the Ocean Tower, which is the farthest from the lobby and most of the restaurants. The upside is that it's closest to the pool with the lazy river and smaller water slides. There's also a pool bar, a coffee shop with pastries and açaí bowls, a small gift shop, and laundry facilities (although every laundry rooms we checked was out of order). Even though we didn't pay for an ocean-view room, we could still see the ocean from our balcony, which was a nice surprise. If I stayed in this tower again, I'd request either a renovated room or a ground-floor room with direct access to Buddha's Point and the pool area. Even getting from our room to the nearby pool felt like a trek. The Palace Tower has the nicest appearance and reminds me of the Venetian Hotel in Las Vegas. It's centrally located, so nothing is excessively far away. I also heard these rooms have been renovated, making it a good choice if having a nice room is your priority. That said, it's not particularly close to the main attractions besides the Italian restaurant, which is only open for dinner. Personally, I don't think I'd choose this tower. If I came back, I'd most likely stay in the Makai Tower. It's closest to the lagoon, the major pools, and several dining options, making it much easier to get around. It's still not directly next to everything, but there's an elevator that makes getting to the pools and restaurants much easier, especially for anyone using a stroller or wheelchair. Traveling with a stroller made this resort more challenging than I expected. While there are accessible routes, they're often indirect and time-consuming. For example, walking from our room to the Lagoon Grill took over 30 minutes. For families with young children or anyone with mobility limitations, that's something to seriously consider when choosing a room location. Dining Having multiple restaurants on-site was convenient, but the operating hours weren't. The three main restaurants--the fine dining restaurant, Italian restaurant, and Tap Room--only opened for dinner. The breakfast buffet was expensive, although there were less expensive plated breakfast options available until around 10:00 a.m. Between breakfast ending and dinner restaurants opening, it sometimes felt surprisingly difficult to find food late in the morning or early afternoon. The good news is there are several restaurants and shopping centers just a few minutes away, and the resort offers a paid shuttle service if you don't have a car. You could easily spend your entire vacation without leaving the property. Overall, we still had a good trip. The staff was consistently friendly and helpful, and there are definitely things to enjoy about this resort. However, it feels like a property that has enormous potential but could really benefit from better maintenance, improved transportation, and more attention to cleanliness. With a little extra care and investment, I think this resort could become a truly great destination again.