Aloha. We bought our scooter from Chris a few years ago and the experience was awesome! The entire deal was done via email and when we arrived on island to pick it up, it was ready, full of gas, paperwork was complete, and they even handled the registration for us! No surprises. Exactly as promised! Let's be honest, how often does that happen with any kind of vehicle purchase? Since then, we have had several interactions with the Parts Dept to get helmets, a battery, oil, and other accessories for the scooter. Every time, without exception, the Parts employees have been helpful, nice, and responsive! Kiser is a great dealer with the true spirit of Hawaiian Aloha, read more

Don't buy from these guys! . I've purchased both ATV and UTV in the past along with accessories over the years. They used to be a great family business. Well not anymore. I recently called to have them service my Kawasaki brute force and the refused to take it in and referred me to another shop. They said because it was an older model they will not take it in and that they have a lot of trouble sourcing parts. How would they know without even checking? I found all the parts on line in at numerous vendors. Their core business philosophy had changed. They are more intent on sales and not on servicing what they've sold. Their service dept. Used to be great, approachable and helpful this is not the case in recently. If you buy from them just know that they may not be there to help you when you need to fix your unit. read more

Patrick and James were fantastic ! Highly recommend this business they know their stuff very professionally too!! Mahalo Kiser!!! read more

Heard great experience's from other family members so I figured let's try buying a bike from the neighbor island. I'll tell you Kiser does not disappoint. 100 % satisfied customer here on Oahu. Just look at that smile from my baby girl!! FAST SHIPPING, WORRY FREE experience with the Kiser family!! You don't have to feel discouraged walking into a place how cycle city in Honolulu gives you the look "should I help this guy? Am I gonna waste my time leaving my desk and have this local braddah not buy a bike" makes you feel. We Will buy another bike in the near future from the Kiser fam again. Thank you for a wonderful stress free first time buyer read more

Kiser Motorcycles - Kiser motorcycle honda crf50 - Motorcycle Dealers Near Me - Kailua Kona, Hawaii

I have been looking to buy a used bike with no luck at any of the other shops in town due to a variety of reasons, Dudes at a place called chopper express were super cool but no leads on available bikes at the time. Another place down the street around the corner by Kona Locksmith has way too many bikes and a bit overpriced and guy didn't know anything about the ones he was trying to sell for his customers, seemed more like a middle man/storage center? Was about give up and give Oahu a shot but then a good friend recommended Kona Kiser. Easy location and parking, cool waiting area for customers, started talking to local biker in there who ended up being helpful as well and said there is no place else he takes his bike. A super knowledgeable staff who aren't over the top "sales Person-ish" All around good vibes! Mahalo Kiser, I look forward to continue working with you guys! Photo's to follow! read more

A+ Mike is sales is top notch. Looking forward to doing more business with such a professional. Thank you for the great service.

Just bought a New bike from Kiser Motorcycles They gave me quote in the e mail and i paid. They were much cheaper than the price here in honolulu and evan took care of all the shipping To Oahu and dmv paperwork for me. Mahalo to the guys at Kiser. If i ever need another bike i know where to go to save money and get the best deal read more

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I bought 3 motorcycles and 2 ATVs from Kiser. And if they need to be fixed now. You are shit out of luck. And you are on your own try to find someone that will fix it. It is more important to sale UTV to the rich people from the mainland than to take care of there steady customers. Thanks Chris read more

I get that this is a place of motorcycles. And that a place of business definitely has a preference of brands that they also prefer to work on. I came here after a safety inspection and needed my plate attached to my moped. I walked up, offered to pay, dude was sitting behind desk, brought my moped over to service area, he walked out with bolts in hand, and then it didn't happen. He looked at my moped and said he didn't feel comfortable working on Chinese mopeds. I explained it wasn't anything to do with mechanics and just attaching a license plate to a plastic bit on the back. He then said, "Well, maybe if it was something I was into." Then handed me the bolts as a good luck severance I suppose. But I can't help but think that customer service for something like this could have been handled with more professionalism. I would think small town businesses would at least try to gain clients and community despite brand loyalty. read more

Ive had excellent experiences with the sales staff My review is about the garage. I bought a new 2019 KTM 690 SMCR there a couple years ago. The clutch started slipping soon thereafter. I wasn't knowledgeable enough to know to report it within the warranty period. After it started getting really bad, I took the bike in and asked for them to "inspect my clutch." I told them I had reverse bled the system already...I had recently changed the oil. Once I got my bike back, they said they bled the system and changed the oil. Charged me like $300 to do what I already did. I asked "did you look at the clutch/clutch plates" "No." "......." read more

Barry and the team really pulled through for me. I also live on Oahu and have been waiting for the new Honda CB1000R for the past 4 years. When I approached the Honda dealer over here they said, "We don't know when or if we'll get one." Barry was very easy to contact and ALL communication with the dealership was smooth. From the idea of owning this bike to getting it delivered to Oahu in just over 1 week I don't think another dealer in the Islands could match their service. Thanks guys! read more

Aloha, FYI, I own a Harley & try my Best to avoid dealing with Big Island Harley, With that said It's Always a Pleasure when I can do Dealing with Kiser Motorcycles! I recently needed a Battery, So I contacted the Parts Dept. Bridget took my call & set me up with exactly what I needed! Let me tell you she was So Professional & Friendly Genuine Ohana Aloha! I Look forward to coming Back! Big Mahalo's Uncle Johnny read more

Phenomenal experience with getting my safety check done - wish they could take care of my spyder with the oil change and maintenance.

I couldn't find the bike I wanted on Oahu. Just when I was going to settle on one here I thought, "maybe another island would ship over here." I called them up and they were like "yeah, we do that all the time." They had the one I wanted on the way and helped me work out all the details in the meantime. The whole process was painless and everyone I dealt with was extremely helpful. They got it shipped over pretty quickly through Young Brothers. The bike was well packed and arrived in perfect condition. I was able to unpack it, cut off the zip tied key, attach the mirrors and ride it out of the harbor. I received the spare key and paperwork by mail just ahead of its arrival to Oahu. A couple weeks later they sent over the plate, registration, and safety check docs. Super happy with my bike and the team over at Kiser Motorcycles. Thank you guys!! Now if I can just stop myself from buying accessories for it. read more

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I live on Oahu and just purchased a motorcycle from Kiser. These guys are the best! Kris, in sales, handled my transaction with attention to detail from the first phone call and deposit to final delivery, which was important to me given that there was a long wait from the manufacturer to get my particular model in stock. Kris kept me informed throughout the entire four-month process. He was very friendly and prompt with emails and phone calls. Kiser's price on the bike was lower than I could find in Honolulu, and they didn't gouge me on shipping either. Once we finalized the sale over the phone on a Thursday, they prepped the bike, tied it down to a pallet, and meticulously wrapped it up with about 10 layers of stretch wrap. The bike was put on a barge on a Tuesday, and it was waiting for me at the dock Thursday morning in Honolulu. Absolutely painless and trouble-free transaction! read more

Kiser Motorcycles - My bike, palleted and completely wrapped for the ride from Kawaihae to Honolulu. - Motorcycle Dealers Near Me - Kailua Kona, Hawaii

I think that two weeks to get an appointment to change a tire on a Honda scooter that I purchased from them is too long. Please, Kiser, if you read this, consider doing better. Thanks, A loyal customer who has purchased two scooters from you. read more

Awesome service. My first visit was with Mr. Kiser, keeping it low key and no pressure. Second visit was with Kris, his son. They really got me a great deal and left feeling I'd made a great purchase with some honest hard working family business folks! read more

Kiser Motorcycles - Me on my new (used) moped! - Motorcycle Dealers Near Me - Kailua Kona, Hawaii

I would have to agree with earlier reviewers in that it's the best place to buy a motorcycle especially if you live on Oahu. After a few negative experiences with various J&N-owned fronts, I reached out to Kris and the team here for help in buying a bike. Before doing so, I thought that buying a motorcycle was just an aggravating process filled with people who don't care because we're so limited in Hawaii. Kris and the team at Kiser changed all of that. My only regret in this whole process is that I wish I had contacted them sooner! It would have definitely saved me a whole bunch of heartburn, and I would have had my CB300R a whole lot faster. Kris and his team were responsive to email correspondence, and talked me through the whole process from the deposit, to payment, and shipping pick up. Everything was done, and done well. I've never dealt with Young Brothers before, but Kris was helpful even in my dealings with them. Have to say... the shipping was very reasonably priced too. I love the bike, and I am a super fan of Kiser. I would certainly buy my next motorcycle from them, and you should too. read more

Make sure to get a quote. Its a complete rip off. Was charged $145 for basic oil change for CBR 1000RR. They couldn't even fill lil bit of air in my tires. I will never take my bike to them ever again. I'll drive to Hilo for some honesty at another bike dealership. Called afterwards, oil change should not be over $100. Even other dealers said I got ripped off. Be careful when dealing w them. In my experience, don't trust them!! read more

Bummed! Went in there an no one greeted me. Counter attendant was with the only other customer in the entire store. Once customer left, staff never addressed my existence or asked if I needed help. I walked through store and passed 3 other employees who never greeted me. In the parking lot 2 workers on forklift seemed irritated that they had to wait for me to reverse and drive out of the parking lot. Worse service and treatment of a Big Island resident. read more

30 year resident of Kona.  Watched entire ascent of Kiser business.  Current reviews seem to reflect only praise for mechanic "Chris" which certainly is believable.  They have had a history of good mechanics of which the now retired Greg Mesiniac led the charts.  OK! But my experience is repeated bad service at the parts counter.  I get the impression that they are doing me a big favor allowing me their attention at all. If a part is ordered, the projected 7-10 delivery days (always business days so why not just say up to 14 days) has never been met in my personal experience.  This last time, after 14 days and my call to them, I was told the part was on back order and would just be another week or so if that can be believed.  If they are going to charge top dollar (which they absolutely do) and give "I could give a crap" follow-up, I strongly suggest going on-line to bypass these "clickish cool guys"  in favor of a much cheaper and just as fast alternative.  Lots of indiscriminate money over here so they won't be going out of business because of us but it's still a little smack in their condescending attitude. One more blow off to current Kiser crowd. The above review was written by my husband. Out of frustration, he ended up canceling his parts order. (The order had been placed toward the end of May.) I kid you not, we just received a call on July 20 that his parts had come in....two months after he'd placed the original order. Uhm. The order was canceled some time in June. Apparently someone neglected to actually make the cancellation. Hubby's credit card bill came in. Guess what was on it? A charge for the parts dated 5/24. So, he was billed for parts that he never received. read more

You will not find a friendlier staff for bikes and ect. on the island. I bought a used moped with absolutely no knowledge of 2 wheels & a motor. The guys at Kiser are not condesending, they are there to help in any way they can and this made me very comfortable asking questions that may have seemed so simple. They gave me the cofidence to carry on with my new found love of riding in the wind. Dealing with all the personnel in repairs or sales makes me dream big......maybe one day I will be riding a motorcycle out of the parking lot. read more

After shopping on Oahu for a Kymco Super 8 150, with atrocious results, we found exactly what we wanted at Kiser. With a big savings over anything on Oahu, including the shipping. The sales staff were nice, helpful and very fast at executing this off island sale. Will do again soon, since now my hubby wants one too!!!!!! read more

Best place to buy a motorcycle especially if you live on Oahu since there is a monopoly on the motorcycle dealers here. Kiser was able to bet there price by 2k shipped here. I only paid MSRP without shipping on my bike. I love it. Would definitely give them my business again. read more

The guys here are amazing! Helpful, friendly and patient! Will was my salesman and worked with me when I was buying my motorcycle and still works with me a year later, helping me out, ordering the right accessories and lending a little advice here and there as well. Mahalo! read more

I had my Honda pioneer repaired twice . (Which we purchased from them for nearly 17 K less than 2 years ago ) The first time I was charged $ 600 and told there's was no problems and they couldn't find any thing but dirt on the under carriage which in their opinions had to be the cause of the loud grinding noise I had described as the reason for repair .. So we hauled it back to Honokaa and right away the loud noise continued , so once again we stopped driving it and made a appt which was 4 weeks out to have it looked at again . So we hauled it back to Kona and they said it was the rear brake . Repair cost $1100. So once again we hauled it home . Then drove it twice and we heard loud noise again .. this time when we looked under it and we found 1 bolt missing and the other completely loose and stripped at the rear brake . Obviously the mechanic didn't tighten these two main bolts that holds the rear end to the breaking system . What scared me is we drive down to Waipio valley hill and that's a danger mistake for a mechanic to make . They're closed today but I emailed them so I will update on their response read more

Easy to do business with. Very knowledgeable. Substantially cheaper then the dealership on Maui. Shipped right away. Had my dirt bike in a week! read more

Could not have had a better experience with Kiser Motorcycles. We bought a Kymco 150cc scooter from Kiser back in November which was to be shipped to Oahu upon completion of a motorcycle safety course. Unfortunately I was injured in a non-related accident and was not able to complete the course until August of this year. Kris and the crew at Kiser kept the scooter for us and shipped it over in absolutely perfect condition. Kris has dutifully and punctually answered all of our numerous emails and questions. I cannot thank these guys enough for turning what could have been a nightmare into an absolutely amazing experience. Much mahalos to you Kiser, you're the best! read more

Before moving to the big island I needed to secure 2 scooters immediately with the possibility of 4 more in another month. All I got from Kiser after making an offer on last years model was a condescending lecture about why it costs so much. Their nearest competitor didn't have any trouble filling my needs. Shameful. read more

I recently purchased a Honda grom from these guys and they made it really quick and easy, no B.S. I live on Maui so even the shipping was included and it was still cheaper then the dealership here in Kahului. Even weeks later I get a follow up email from Kris making sure everything was going good. read more

I feel like the service department replaced several expensive parts without justification. It seems like they knew how much my insurance paid me and just kept listing parts until they got to the amount. Many of the parts they insisted were wrecked show no visible damage. read more

So, I tried hard to give these guy's more stars but they kept falling down. So, I ordered a helmet through them to keep my business local. Could've gone w/ Amazon and it would have delivered quicker, but didn't. Two weeks later, my helmet shows up but they ordered the wrong size..... Really guys? I was promised they would "expedite" shipping on the correct size helmet. Two additional weeks later after I have to keep checking in, I'm told " that color is out of stock until September" At this point the manager Jeff was very courteous and actually offered a different style for the same price. (I was never told they came in this style as I would've ordered that instead) so he ordered it "next day" which in Hawaii is usually second day. It came in almost a week later! The upside, Jeff was great! Downside, not sure what the malfunction was but it could've been handled better. Also have to agree with other reviews that there is a feeling of disinterest/elitism when you walk in to buy from these guys. As if they couldn't care less if you but something out not. Final note: Jeff, I know these guys are "motorcycle guys", but a little more customer service orientation might help, and if they follow your example it's easier to swallow a bitter pill. read more

I have bought parts and motorcycles from these guys for years and for the most part had absolutely no problem and a very enjoyable experience. Recently I used their service department to work on my bike and was treated very rude by their service manager and talked to like a piece of dirt not to mention I was charged over $1,000 to do a job that should have cost a couple hundred and was told if I had any problems to bring it back. The first time I took the bike out which was a couple months later the bike ran like crap. Against my better judgement I called to see if they would warranty their work and was basically told it is my fault and that no they will not warranty their work. Be very careful using their service department as it seems all they care about is money coming in. customer service is their last priority!!!!!!!! read more

Cris Kiser is absolutely the best! Our entire buying experience was astonishingly great! Chris was helpful and informative. I would never go anywhere else. Wonderful communication and terrific attention to detail, but most importantly, just great to deal with! So friendly and helpful! A+++++++++++++ read more

I wanted to buy KTM Enduro besides prices that was crazy, i like the bike. Had to contact the dealer twice and they behavior was like making me favor, they deal with only one final agency so you get crap interest rate. Do yourself favor and dont waist your time on this dealship, just order it online and have it ship them from mainland. read more

Not a bad place for buying a bike at all. Friendly and knowledgable staff in that department and their willing to go to lengths to get you the bike you want. My only complaint is with the service department. Most of the time it's fine however I've had a few situations that were less than ideal. Had a flat tire from a screwdriver stabbing crazy ex and they told me they couldn't get me in to change the tire for three weeks. While I had no transportation. Should only take about 15 minutes max to change a tire so I felt like they could have helped me out. Another time I had a front bearing replaced that I decided to bring to them so it would be done professionally instead of doing I myself and while I was waiting around getting the job done I saw a somewhat questionable installation practice being used. It gave out on me a few weeks later even though I was hoping to give the benefit of the doubt. Labor prices are a little steep at around $90 an hour. Overall quality place but not exactly somewhere I love giving my business. Also a bit of a bummer they don't work on Suzuki. read more

I see very few good posts about this place. But I'm willing to try anything myself to see the true effort and effectiveness of a business. And I have to say Kiser motorcycles is very poorly ran and operated by the store manager Jeff. It truly sucks when they have such a monopoly on the island, if you have a motorcycle that you consider nice. do not take it to Kiser. It will either come out not running right. you will be waiting weeks upon weeks for overly marked parts. and its going to come back with new scratches that they are not going to take blame for. the parts people always order the wrong parts, it also seems like they're very poorly understaffed. And no one there knows what they're doing. I was extremely disappointed in the service department in its lack of certified technicians, parts department with their lack of knowledge of parts and sales department has bikes that have been on the floor for years and still want a pretty penny for them when they are covered in rust, the store has no sense of teamwork and structure. And I'm truly sad to leave such a disgraceful post but I am just speaking the truth. I hope this post will help people by making the right decision and to think twice about taking it to Kiser read more