good service was provided. I don't think that the tires cost less. they were on par with other…read moresellers.

Great service from start to finish. Very efficient and convenient. I will definitely be calling on…read morethem again and recommending to others!

I found this shop when I failed the emissions section of my annual inspection, and I chose it…read morebecause it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on!

Took 3 and a half hours to get tires changed. Workers are incompetent and try to upsale. Take your…read morebusiness elsewhere this establishment is a waste of time.

Late in the day, my car was towed over to VIP to have a tire replaced. I didn't have an…read moreappointment. At first they thought the tire could be salvaged but it was then discovered that there was a big gash in the side wall and a new tire was needed. Though they were closing at 5:30 and it was already close to that time, they got the new tire on and I was able to be on my way. Big shout out to Bassil and his colleagues for taking care of me. Much appreciated.

First I found them online saying that they offer free brakes check. I recently bought a used…read morevehicle from a dealership. It passed inspection. Every time I pressed on the brakes. I heard loud noise. I took my car to VIP for the "free brakes check". While I was explaining the situation to a man at the front desk. Leroy was also there. He stood up and gave me his business card and told me that he is the "super star"(so childish). Then he told me that there are "free" and "paid" brake checks. The free one is just a simple visual check. The paid one is just for them to look deeper. I said I just want the free brake check since the car passed inspection 2 weeks ago. After he looked at my brakes, he said everything was ok. He simply explained the health of the brakes to me once. I asked him if he could repeat one more time so I can write down the details. He refuses and said, "I only said it once". I was shocked for his attitude. I really don't like this type of customer service. He is just too lazy to do anything. Just sitting there and playing with his phone. Claimed to be the "super star". This is ridiculous! People need to grow up.

Professionalism bar none! After going to the "other" chain guys (and regretting it a few times),…read moresomeone recommended Direct Tire in Watertown. I set up a time, I was greeted nicely (for a change) and the service provided was beyond my expectations. I even saw that they had even washed my windows and all 4 wheels before giving me my car back. It is nice to deal with someone, that appreciates their customers! Thank you Susan!

Another visit to Direct Tire after Jack Madden service failed me... I needed an oil change, brakes,…read moreand a tire rotation for a vehicle on its last legs. I explained the situation to the sales associate and they both listened and understood. I figured I was looking at between $500 and a grand all told, but they called back after the service with news that the brakes were warped but had plenty of pad so they hadn't done anything per my request. Also rather than doing the tire rotation to swap my spare for a slow leaker they just fixed the leak and didn't charge me for it. Oil change and service? Just over $100. I left a thank-you tip for the tech who comped the $40 tire fix because no matter how cheap I am on a car, labor ain't free and these guys did me a solid. So, as usual, highest marks. These guys are the finest kind.

Web states 7.00am opening, shop 7.30, and then for the smallest puncture they want you to change…read moreall 4 tires, or nothing. It wasn't like this in the past, not good.

They gave me an appointment at the time I requested. Did the repair within the time promised…read more Charged a fair price. Friendly service.

Popped a tire and they did a quick change. They have used tires limited on availability, perfect…read moreplace for a quick fix. Front guy is super nice, reasonable prices.

Great place, good prices, locally owned by a very friendly and knowledgeable woman - Mell! I got…read moretwo new tires there, mounted and balanced, and they were more affordable than any other place around including the national chains. And they have a great showroom and place to wait while the technicians work on your vehicle. *and* they never tried to oversell me things I didn't need or tires that were more expensive than I wanted!

Came in for a flat and was able to get it ordered and replaced over the weekend! super…read morecommunicative and easy process and great price. Would definitely recommend !

Rick the service manager is kind and keeps you well informed about what's needed and the job is…read moreprofessionally done

I had a pretty disappointing experience at the Costco Tire Center. I bought four new tires online…read moreand was alerted that they had an appointment for the following day. My appointment was at 2:30 pm. I arrived around 2:20 pm to drop off my car and was told the service would take about 1.5 hours. When I returned 2 hours after my original appointment time, I was then told it would take at least another hour. The original time estimate was not accurate, and in total it ended up being close to 3.5 hours before I got my car back. It would have been helpful to have a more accurate estimate ahead of time. If appointments are running this far behind, they should consider scheduling fewer cars or being upfront about realistic wait times. For a scheduled appointment, this was a big waste of time.

Ordered a tire. Received email stating tire was shipped. Received second email stating tire had…read morearrived at Dedham Costco tire center. When I arrived a couple of days later, no tire. They saw the order and email but had no idea where my tire was located... it wasn't at the Tire Center or distribution center or anywhere else. They apparently haven't a timely resolution. I'd give them zero stars if I could.

George is super friendly and great with explaining the services provided. I haven't gone anywhere…read moreelse for my car services but haven't felt the need to. They were kind enough to install my plates for free with my state inspection and I've only had to wait an hour for my oil change and car inspection (36). There was a cash price available if you have cash. Call to make appointments! They're always very busy and did have to turn away a walk in.

Upon coming here for a state inspection, I was greeted by the mechanic, he was sooo friendly and…read morewelcoming! I was expecting some attitude or some level of displacement, but nothing! I felt very confident being in his shop. I'm confident his work is going to be worth the money.

Came in for an oil and filter change shortly before putting the car away for winter storage. This…read morespring I took the car out and after a few weeks realized that the oil wasn't full. A week later the oil had dropped to half. Apparently most of it ended up on the garage floor and on the car. Sullivan used the wrong oil filter and it was leaking.

Hi, the mechanical work was flawless and great Bridgestone tires made my 2020 RAM truck look and…read moreride feel like it's all new again! Also Dave was very courteous and very efficient handling my situation. I've experienced many tire stores and this was by far my best ever tire store experience in a lifetime! Thank you! PG.