I read the reviews before going so I wasn't expecting A1 customer service, but I wasn't expecting it to be THAT bad either
Arrival 7:00 (ordered food around 8)
Departure: 11:45 PM (can't make this up, and some of the party members still never received their food). Let me start off by saying I do understand we are still in the midst of a pandemic, and most restaurants are still short staffed, but the service our party received today was just horrible, and blaming it on being short staffed is unacceptable. Honestly, four waitresses are good enough for a party. When I first got there, I asked Haley if she could close the top two blinds cause the sun was hitting directly in my eye. Again I asked (trying to be respectful of the part host and also the building itself) and asked nicely at that. Her response, "girl, you call me over here for that, you could've done that yourself." Then proceed over there to inform me they won't go down (which should've just been done without the disrespectful comment). Mind you she didn't laugh, grin, or even say I'm just playing after the comment or even after I gave her a weird look and said that's what you're here for.
Now I waited until the end of the night to speak to the person in charge and told her about the incident. They downplayed it, saying she was playing and did that with all her customers. No matter what they say, I know she wasn't playing, and everyone else at the tables knows it. It's okay to "play" with customers IF they start playing with you first. This was my first time talking to her besides me ordering my drink, so I'm not sure where the "playing" come in at, and regardless it should've never happened. Of course, it was another incident with the SAME waitress with another couple (accusing a lady of saying her son wasn't on her ticket when she asked her, but she asked a DIFFERENT lady). I guess we all look alike, but that situation was handled entirely wrong regardless. I GUESS she was just playing then too. It's disrespectful to accuse a little boy as she called him (but he's a teenager) of trying to skip out on his bill and accusing his mother of lying when you didn't even ask her. Plus hollering it out; just loud and wrong. It's not the customers' fault waitress mixed up tickets or had no system in place. By this time, they are blaming it on her being frustrated/busy night. I can't write so much more, but I'm going to leave it with this: a member of our party waited all the time listed above on a SALAD just to end up leaving without one because they just rushed it to get it out and ended up not cooking the shrimps all the way. HORRIBLE customer service, but overall my 2nd plate of fish (the first one was cooked so hard it was crunchy ) and shrimps turned out to be good. read more