Big shout to the worker Melanie. Super nice and provided excellent customer service for my family…read moreand I. Thanks again for today.

Scott is super helpful and very nice. We had gone in looking for a relief band charger which they…read moreunfortunately didn't have, but he went above and beyond for giving us advice and helping us prepare for our whale watching trip the next day.

What a great mom and pop fishing supply spot! Stopped in for some crabbing gear and they had…read moreeverything I was looking for (snares, braided line, weights, etc). Prices were very reasonable and the employee and lady behind the counter were very knowledgeable and helpful. Will come back here for all of my fishing supply needs in the future!

Guy who works the cash register is rude and disinterested, ruined the place for me honestly.read more

Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Absurd. They wouldn't return a bench I bought mere days before without a box it came in. On top of…read morethat the so called manager couldn't have been more flippant uncaring and downright just brain dead in his response to my inquiry why. He claimed their policy showed this but when he read it the policy clearly didn't state it had to be neatly boxed. So despite regretfully spending lots of money in the store previously that stops today over a 50 dollar weight bench they could've simply returned to the vendor it was in brand new condition.

After Ernie's Cast Pond closed in Soquel, we fly fishers were in limbo. Along come Geoff who opens…read morea store in the Carmel Valley, only have life raise its ugly head and bite him in the butt. But Geoff persevered and returned to the area providing us with quality equipment, lessons and trips. Do call ahead, 831-298-0690, to insure the store is open, a one man operation, and ask if he has any of the "world's worst" toffee available. Reason alone to visit the shop. Say Hi to Daisey the Dog while there.

FANTASTIC!!! I just took Geoff's first timer class and had the time of my LIFE!! So friendly,…read moreeducational and fun!! I have absolutely found my new fly fishing home! Kevin Philbin

Amazing team working here. (I apologize in advance for not catching names.) The Front counter…read moregirls are always polite and funny, and the firearms team are all cool and knowledgeable. Saving me multiple times from buying something without knowing there was something better out there thats taken that guns place on the market. I went with zero gun purchasing knowledge seeking a glock for extreme reliability; Purchased a SIG (300rnds no failures) Returned for a Bersa for concealed carry; Purchased a Shield Plus. (Better power/Just as concealable.) Loved the Shields concealibility so much i got it in .40cal for $299 during their fall sale. And lastly, i returned for a 1911; and thanks to stephen and the cool girl who also runs her own outdoors business (which is super impressive); i got my second SIG in .45acp. I am extremely happy with every one of my purchases and always leave in a good mood. (Which is a sign of good service) As a seasoned salesman and manager i know you sometimes have to save the client from their blowing their money on both cheap OR overpriced junk, and direct the towards proper QUALITY for their budget. I was able to notice they execute this perfectly and are extremely helpful. Ill give them my money any day. Hahaha. I Highly recommend this store. (10/10)

Avoid this place. Purchased a fishing license as a secondary proof residency but they put my info…read morein wrong so I wasn't able to pick up my gun. They preceded to try and have me pay so they can fix their mess up. Instead of covering the reprint themselves, so instead of losing $14.30 they lost a $1800 sales.

The people here are awesome, always welcoming and makes you feel very comfortable and informational…read moreabout anything fishing related. Ive been coming here for years, they've helped me prepare with gear and bait to have a great time with my family out fishing.

The AMAZING customer service is enough to keep coming back. Fair prices and the fact that this…read moreplace has been in business for over 50 years says it all! Denice made our trip and is super knowledgeable on all things fish and bait!! Thank you Coyote Bait! Customer for life!

Haven't been to Bass Pro Shops in decades, and the only other one I've been to was the one in…read moreManteca. I honestly forgot how nice this place is. The interior and overall atmosphere are really well done and there's a lot to look at. I came in to pick up a handgun, and the process was pretty thorough. You can set up an appointment online or use the kiosk when you get there. If you're picking up or purchasing a firearm, I'd definitely set aside about an hour to an hour and a half because it can take some time. The gun counter line closes at 8 PM on weekdays, so keep that in mind. The employees I dealt with were friendly, professional, and helpful throughout the process. Overall, a really good experience.

Ever since I bought and maintained a CA fishing license a few years ago, I go to BPS to for most…read more of my fishing needs. With rows and rows of tackle, I am able to find most lake specific lures, weights, bait, hooks, etc. Sometimes I have to go to the store at the lake itself and get even more specific items, but BPS usually has what I need. Whenever I enter the store, the personnel always ask if I need help or direct me to the area where more specific help can be found. Moreover, the store is dog friendly and has dog treats at the ready. Occasionally, BPS will host a Monday club night whereby if you are a BPS club member, you can stand in line to get a light meal and enter a raffle to win items, but I recommend you go early and stand in line or else there will be no more food left.

Todd and staff have what you need. Love having a local…read morebusiness to grab our gear. Thx Bayside Marine!

Excellent store for fishing enthusiasts! A great place to find fishing supplies, snacks, and…read moreeverything you need for a great day outdoors. Friendly customer service, a welcoming atmosphere, and a local business worth supporting. Highly recommended!

Good service and they offer a wide selection of firearms. Prices are higher than big brands like…read moreBass Pro but to me it's worth it. Whole paperwork process only took under 30 minutes which was impressive since other places they go to the back with your paperwork and disappear taking an hour plus. And they have multiple employess to help you out, super convinient and fast. Would return for my future firearms!

I came with my girlfriend to buy her first gun today at this tiny little spot mind you I have my…read moredoj license and my license to carry they told me to take my business elsewhere and were very rude assumed the worst horrible customer service very rude

I bought a mens Grudens deepwater Fishing Jacket and wore it once in the rain and it did not hold…read moreup as far as keeping me dry- Three days after I bought it and wore it once, the lady manager of West Marine refused to give me a refund even though I had the receipt and tags. Funny cuz their website says hassle free returns- Buyer beware -shop there at your own risk

Customer service is not good here definitely don't recommend calling this place they just hang up…read moreon you.