I purchased 2 bikes for my grandchildren. Kai the employees that helped us was wonderful. She was…read morekind and patient. Her knowledge of products which made purchases easy. Thank you Kai!

Stopped in to buy my mom hiking boots. We had the most pleasant sales representative Joan help my…read moremom find the perfect fit. Thank you so much for the care and attentiveness.

I'd love to buy more from Columbia. I own several pairs of their shoes, a couple of sweaters, and a…read morelunch pail. But, to be bluntly transparent about this, even though my activities fit The Columbia Lifestyle, my girth prevents me from fitting most of The Columbia Clothing. Still, some of the garments are more amply proportioned than the marked sizing would suggest, so I have the two sweaters to show for my repeated efforts to find more gear. I nearly bought gloves yesterday, just because they fit. I did buy another pair of Columbia shoes yesterday, though. But from a oligarchy-compliant online retailer, not from the local store in Monterey. Why? Because I was able to try on the right size, though not (for my preferences) in the right color. The right color was available, but not in my size. And special orders are not possible, reportedly, from the local store. So, we funded a little more fuel for the rich man's rocket. But for whatever disappointment there could have been, yesterday's twenty minutes in the Monterey Columbia store was one of the better shopping experiences I've had in quite a while. Even though the eventual sale was clearly going to be made outside the local brick-and-mortar, Store Manager Sam made sure we were able to confirm the right size for the right color so that we could order online (from someone other than Columbia, since the rocket-owner ships to us for free) with relative confidence. We'll be back to see what fits in the future. Make that "the near future." Those gloves were pretty nice.

Great selection of clothing, shoes, vests, coats and more, lots of sizes, guy who helped me…read morepossessed great customer service and represented Columbia well. I went in looking for a vest but bought a jacket. I got the Heavenly Hooded Jacket in black. It's like a puffer jacket but sleek not bulky, light weight but very warm, special thermal lining, with sleeve inserts that you insert your thumb on like fingerless gloves but can be worn like normal sleeves. Yes it was costly but I will get plenty of use out of it. I wore it horseback riding today. I haven't bought a parka coat since 2000. I'm hopeful this jacket lasts as long as my Lands End parks has.

With 3 sons serving in our military it's nice to stop into a surplus store for a bit of…read morememorabilia, Americans and a peek into history. This place had a little bit of everything military and tactical. The staff was friendly , helpful and things were easy to find which isn't typical for a surplus store. I didn't get too many photos of the inside as I wasn't sure what was allowed but the outside antiques and statues were worthy of posting. Cool stop.

Neat place. Great knife selection just great selection all around. Old surplus new surplus and…read morefriendly well spoken employees that know their stuff and have worked there since I was a kid. I remember visiting this place in 98 and the same wonderful woman worked there. If you look around you can find anything from fairly priced rare knives (WE knife company benchmade ) to super inexpensive surplus goods ! Definitely worth the visit and it's super easy to find!

Amazing team working here. (I apologize in advance for not catching names.) The Front counter…read moregirls are always polite and funny, and the firearms team are all cool and knowledgeable. Saving me multiple times from buying something without knowing there was something better out there thats taken that guns place on the market. I went with zero gun purchasing knowledge seeking a glock for extreme reliability; Purchased a SIG (300rnds no failures) Returned for a Bersa for concealed carry; Purchased a Shield Plus. (Better power/Just as concealable.) Loved the Shields concealibility so much i got it in .40cal for $299 during their fall sale. And lastly, i returned for a 1911; and thanks to stephen and the cool girl who also runs her own outdoors business (which is super impressive); i got my second SIG in .45acp. I am extremely happy with every one of my purchases and always leave in a good mood. (Which is a sign of good service) As a seasoned salesman and manager i know you sometimes have to save the client from their blowing their money on both cheap OR overpriced junk, and direct the towards proper QUALITY for their budget. I was able to notice they execute this perfectly and are extremely helpful. Ill give them my money any day. Hahaha. I Highly recommend this store. (10/10)

Avoid this place. Purchased a fishing license as a secondary proof residency but they put my info…read morein wrong so I wasn't able to pick up my gun. They preceded to try and have me pay so they can fix their mess up. Instead of covering the reprint themselves, so instead of losing $14.30 they lost a $1800 sales.

Nice location to visit and browse while in SC. Store is clean with a lot of selection that isn't…read moreoverwhelming. Some current inventory with previous seasons. Some additional, some at almost full price - but didn't really check those out. Great deal on a mint green 3/4 zip fleece $23!!! It's one of the few outlets of Patagonia. The other one I've visited was in Reno. Customer service - not so much in terms of hellos and how can I help you - and that's fine.

Quality/Quantity - We are loyal customers at your Reno, NV location. We visit this location every…read moretime we come to Santa Cruz. Not sure why as we have NEVER bought anything from this location. Habit I guess?!?! In the past, the styles here were not of our taste, but it looks like that has changed. Much more "neutral" styles now. Atmosphere - I believe one of the first Patagonia Outlet stores opened. Decent size location. They even have a lounge area; see picture. Very clean, neat, organized location; see pictures. Plenty of mall parking. Restrooms (if needed) are in the rear of the building, a long walk. Not sure if they are Patagonia's or the mall's restrooms. Open 7 days a week from 10am to 6pm; and on Sundays from 11am to 5pm. Service - Self service. Price - Above average, but that is the cost for quality (and service). Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Absurd. They wouldn't return a bench I bought mere days before without a box it came in. On top of…read morethat the so called manager couldn't have been more flippant uncaring and downright just brain dead in his response to my inquiry why. He claimed their policy showed this but when he read it the policy clearly didn't state it had to be neatly boxed. So despite regretfully spending lots of money in the store previously that stops today over a 50 dollar weight bench they could've simply returned to the vendor it was in brand new condition.

I went in for my class A sizing today and was very happy with the help I got. Alex and Angie got me…read morefitted and sent out the door with a good idea of when everything will be done for the final fittings.

Donna provided great customer service and made my first experience great, I will be going back.read more

I was recommended to come here for snowboarding rentals. They have so much gear for great prices…read more Our rentals for the board, bindings and boots were $35. That is definitely a steal if you are not trying to fully invest on a hobby quite yet. Everyone in the shop was super friendly and knowledgeable. I'll definitely be back for our next trip to the snow.

My girlfriend and I visited first time to see if they had union bindings for a last minute gift…read more One of the workers approached us and asked if we needed help. Apparently we were online shopping looking at last years model of bindings. The worker went to the back to bring options (displayed white or black). Next thing you know he pulls out exactly what we were looking for and he was so excited to see our reactions. On TOP of that, he threw us a discount. What an amazing first impression by this shop. Will definitely be coming back next time for either a rental or board. Definitely made our day. P.S. Friendly and knowledgeable employees, they carry snow clothes, goggles, skis, snowboards, bindings, anything you name it. They even do rentals at an affordable cost and build it for you. Worker mentioned everything they ride is what they sell in the shop.

Too bad we didn't know about this store until it is about to go out of business! It's an old store…read morein Mountain View; situated on El Camino Real with its own parking lot at the back. The staff was friendly and welcoming. It was fun shopping inside the store. It carries mostly second-hand stuff, but it has the batter baton, the military attire (I did not know the army olive green shirt is this tough!), even the sniper suit! Then the outdoor stuff, including military dry meals packs loaded with protein! The prices are reasonable, those pilot jackets are only 60 bucks! I asked the staff where they got the military stuff, he said years of accumulations as well as government offloading. I felt like the store could totally survive next to those Hollywood movie studios. What a cool place to visit!

(This Location is Closed )Had a real great time at this store , the workers were very friendly and…read morehelpful, l only recently found out that they had a liquidation auction and Closed up shop permanently; very sad to see them go. A Great place to Shop.

Lily was a fantastic guide. It's amazing how skilled she is at keeping everyone safe, giving…read moreinstructions, protecting the sea life, sharing knowledge, helping a kayak in our group that needed support with navigation and still making light hearted jokes, smiling and taking pictures for everyone. You can tell she knows what she's doing and wants to make sure everyone feels confident while kayaking. I also want to mention the two phone encounters I had were so helpful and kind (unfortunately I did not catch their names) and the person who checked us in was also so pleasant.

We had a blast kayaking with the otters and seals!…read more Parking was easy as was check in at the store. They gave an informational overview of where to paddle to see wildlife as well as other recommendations and safety tips. They provide life jackets, waterproof jackets and pants which were great too keep water off your clothes. There are porto potties available if you need to use the facilities. The staff were well very nice and helpful. The main con of our trip was the two person top sitting kayak we were on seemed to have problems with steering. No matter how hard we tried to turn right, the kayak always tended to veer the other direction which was frustrating. We got another kayak to check if they saw anything wrong visually on the water, but they couldn't see anything so maybe there was something going on with the underside of the kayak. Besides that, we had a nice time on the water and were able to enjoy seeing all the birds and cute otters and seals out and about. Later in the morning and early afternoon we even got to see the otters get more active and go diving for mud worms that looked like bright orange cigars. It was super cute seeing the otters sleeping nested in the kelp too. Try not to disturb them though since they need to conserve energy to stay warm! We unfortunately saw one tour group led by a guide that went right next to a sleeping pod of otters and woke them all up. Overall, fun place to go kayaking with wildlife! Glad we went on this trip here!