Chinese writing review is completely in accurate I was there for the whole experience. This…read morecustomer started the entire interaction in the most rude way possible towards all staff and the owners. I overheard that she had an appointment the day before and missed it . She came in while I was there and insisted her car to be fixed right then and there.she had the shop stop what they were doing to get it done. I've been a customer of this business for many years and her review is just completely ridiculous. I've had my car fixed by them for many years , given me rides home , offered great prices and overall great experiences.

Did the people who gave this place five stars receive preferential treatment from the owners? The…read moreowners, quite simply, lacked basic manners. I believe that when a customer walks in--even if they are currently attending to another client or occupied with work--common courtesy dictates that they at least acknowledge their presence. Furthermore, they lack competence; I visited twice for the exact same issue, yet they failed to fix it properly on both occasions. Consequently, I went to the Lexus dealership today and strongly urged them to stop recommending this body shop. Consider yourselves warned.

I had a repair done thru this business and was extremely pleased. I needed a free estimate for the…read moreinsurance company which they provided. The ins co approved their estimate and issues me a check. I scheduled the appointment. Everything was fixed easy peasy. I will definitely go back to this business if I ever need any type of body work repairs. They were friendly, professional and didn't rip me or the insurance co. off..

My mother dinged up her car and I looked on Yelp to find an auto repair with good ratings. I called…read moreJaime and he said I could come by and get an estimate. He was on time and so nice to her. Her car was ready earlier than expected. How nice to go for an auto repair where they do what they said they would do without any hassles. I highly recommend Jaime and Vortec's for excellent auto repair and professional service.

Yet again, Tip has done the impossible....repaired a big scrape on rear bumper and made it…read moredisappear. Honestly, I don't know how he does it, but he always does an amazing job! Looks brand new! Debby does the scheduling and Tip shows up in your driveway right on time. Both are genuinely wonderful people and a pleasure to work with. I can't recommend them highly enough!

Had a nasty 2" crease on my rear quarter panel right on the body line on my e46 m3. Got it out and…read moreworked magic on it couldn't even tell it was there after tip was done. Would highly recommend and worth the wait.

The service was awesome! Thank you very much for your service. The owner has an awesome…read morepersonality! Thank you

Guy knows his stuff and works hard to please his customer. After getting quotes from several…read moreoutfits, I went with my guy and hired Guy. The results are beyond what I expected, I think he drives to deliver a little extra for his customers. Recommended.

My car basically lost a fight with a carport. Called Allstate about getting the car fixed. They…read morerecommended CARSTAR. Boy glad they recommended this company. From the front desk the appraiser and the people worked on my great job. Can't say enough about George who gave me daily updates on the repair of my car. They stand by the work. Not a lot of companies do that anymore. The car looks better than the day I bought it. Again thanks to everyone who worked to get my car repaired. Big shoutout to George for the daily updates from. Would definitely recommend CARSTAR to anyone. Big thanks Benny For some reason yelp said I live In San Francisco. I live in Monterey ca. The repairs where done at the Monterey location.

A great place and I'll give you two examples. Had a front end collision covered by insurance less…read moredeductible. The first place said the headlights would have to be replaced. (The appraiser annoyingly kept calling my wife "young lady".) I had my doubts so we went to Carstar and they said the headlights were fine so I saved my insurance company about $1,100. About a year later, someone front ended our back bumper. Had the repair done at Carstar and then asked for a clay bar and waxing while they had it in the shop The price was around $300 but they decided to knock $80 off the price because the rear bumper was being replaced and did not need clay bar or waxing. That's honesty for you!

I want to thank the workers at Gene's Import Auto Body for the excellent work the did on my Range…read moreRover "Sport". It started with a consultation and estimate from Jason, who made great recommendations and from there it went to Clara who followed up on keeping me posted on the progress of my auto and finalized my schedule and ended with Lisa, who confirmed and concluded my contract. Each step was completed in a timely manner and was professionally executed. Thank you all for your outstanding service! Richard

I had what should have been a straightforward repair after a deer hit my front fender. Based on a…read morerecommendation, I brought my truck to Gene's. The job involved replacing the fender, side mirror, and polishing the driver's side window. I was initially told it would take about a week. After 7-8 days, I called and was told it would be another day, which was fine. I picked up the truck after getting the call that it was ready, but I was in a rush and it was parked in the shade, so I didn't catch everything right away. Almost immediately after leaving, I noticed the window hadn't been polished as discussed, and the replacement side mirror was loose and bounced while driving--unlike the original OEM mirror. The next day, more issues became obvious. The headlight didn't fit properly against the new fender (there was a large gap), and the "Tacoma" badge was missing. I contacted them, and to their credit, they agreed to fix the issues. However, that meant another appointment, several more days without my truck, and another rental. When I got it back again, it looked better--but this is work that should have been done correctly the first time. Afterward, I noticed the paint blending was poorly done and doesn't match well at all in sunlight. At that point, I chose not to go back again, but it pisses me off every time I see it. To top it off, when I later replaced my headlights, I discovered a mounting screw was never reinstalled on the driver's side. Overall, this was a very disappointing experience with multiple oversights, extra time and inconvenience, and workmanship that didn't meet expectations. I can't recommend this shop. Really bummed, as this place has good reviews. I must have gotten a beginner working on my truck :( Just a shoddy job.

Yes, they did an awesome job at a fair price! I would highly recommend them. The quality and value…read morewere superb.

My family has been taking our cars for various scrapes and dents, small and large to Marks Barn for…read moreyears and I couldn't recommend them more. I brought my car in today for something I thought was going to be a huge repair that they fixed seamlessly and I was left amazed with their care, service and price. So grateful and will be a forever customer if my cars need care.

Sergio's Auto Body absolutely saved our vacation! We're from out of town and even though it was in…read morethe late afternoon on a Saturday the guys here helped diagnose and fix our busted radiator hose. Coolant poured out and our car was over heating but they stayed late fix it. I couldn't be more grateful!

Sergio's was the only body shop who responded to me when I got into a car accident. He texted,…read moreemailed and called to communicate with me. He offered a very reasonable price to fix the car. And he would have gotten it done fairly quickly. If your car needs bodywork, he's your guy.

I went to get assistance with a side panel that was falling off and to get advice regarding hood…read morepaint sealant that was beginning to peel. Westin fixed the side panel at no cost and gave me very honest advice about the hood. He did not try to sell me on a very expensive job and instead asked me to consider the possibility that the paint may have issues on other parts of the body, even finding some areas of future concern that I had not seen. I have used Westin's before and admire their work and integrity. I recommend them highly and wouldn't go anywhere else.

This shop is so honest. Alex was straight forward with me, gave me free advice and helped me…read moreunderstand options to fix the bumper I ripped off of my car. They even attached it temporarily because I couldn't do the work right away. Alex is amazing. I trust this shop and highly recommend their work.