Worked quickly to replace my rear brake calipers after a botched brake job on my 2020 Porsche…read moreMacan. Took the time to answer all of my questions and did a great job on the repair for a great price. I will happily be going back for all of my future car needs :)

Second year for the win with this shop! I'm here with the Renaissance faire, yearly. Nothing like…read morebeing on the road with a sick truck, and being a woman. This shop is quick, fair in price, and doesn't make me feel like a dumb girl. I love the new location, and the new owner is as great as the old one.

Amazing service, knowledgeable and personable staff. I appreciated the courtesy and detailed…read moreservice, and enjoyed seeing people take pride in their work. Today was my first visit and I will definitely be back!!

I was recommend to Smiley's to get my oil changed. This was my first time here. The staff is…read moreawesome. They are incredibly personable, knowledgeable, and fast. Even though I don't live nearby, it's worth the drive. I highly recommend them.

I was in desperate need of an oil change on a Sunday afternoon and was traveling from out of town…read more This jiffy lube location was the only place in town that was open. Thankfully it was not crowded and we got right in. The service was very fast, we were in and out in 10 minutes. The quality was great they did a thorough inspection, and were pretty friendly. The only downside was the price, it was a bit steep in my opinion, but I don't blame the location for that.

I have been a loyal Jiffy Lube customer for over 15 years and have used at least five different…read moreJiffy Lube locations throughout Snohomish County. Between my personal vehicles and multiple businesses, I've brought well over two dozen vehicles through Jiffy Lube and have spent well over $20,000 over the years. This Monroe location just lost a long-time customer because of one employee: Andrew. I pulled into the bay expecting the same straightforward service I've received for years. Instead, Andrew looked at my truck for a few seconds and immediately quoted me $219 for an oil change. He never entered my VIN, never checked my service history, never verified the oil capacity, never asked me to open the driver's door, and never looked anything up. He simply threw out a number. That immediately felt wrong. I wondered if i new him as i felt he was treating me different and he didn't want me to be there. I backed out, parked, went to the official Jiffy Lube website, entered my VIN and license plate, and the website quoted me $94.99 for the same service. I drove back and showed Andrew the quote directly from Jiffy Lube's own website. His response? "The website is wrong." When I asked him to verify my vehicle in the computer or look up my history, he refused. When I asked if there was a manager available, he told me he was the highest-ranking employee there. When I asked why the website quoted $94.99 but he wanted $219, he claimed the website only included five quarts of oil. I then asked him a simple question: "How much would two additional quarts cost?" He said he didn't know. Think about that for a second. He claimed to know with absolute certainty that my bill should be $219, without looking in the system, yet he couldn't tell me the cost of two additional quarts of oil, then it dawned on me he has been here at least 3 years as this is the location that screwed up my aluminum plate underweight by taking it off with the power gun, they ruined one of the bolts and when I came back in I asked him to take it off manually, from now now , he remembered the color of my raptor and didn't want to deal with it. So he quotes so high that no person would continue. Instead of trying to resolve the issue or verify anything, he told me, "If you don't like it, go somewhere else." A few moments later he refused to service my vehicle and told me to leave, when i asked him to quote the job per Jiffy Lube policy but inputting my truck into the system, as it leavs record. He didn't want to leave any record. Well here were are. Play stupid games , win stupid prizes Andrew. There are about 10 more places like this , to make you popular in Monroe I've never been treated this way at any Jiffy Lube. If this is how Monroe treats customers who have spent tens of thousands of dollars with the company over the years, I can't imagine how they treat first-time customers or grandmas. Toyota corolla? Ok that will be a million dollars Mrs. Granny Jane. Whether this was incompetence, laziness, or simply terrible customer service, I don't know. What I do know is that I was quoted more than double the price shown on Jiffy Lube's own website, nobody would investigate the discrepancy, and I was ultimately refused service for asking reasonable questions. It is false advertisement when a site into which youi input your viechle with your vin, licence plate and they know and have all records in the system. if it would of been 1 or 2 more quartz i get it , charge me per quart, dont Price Gauge me. No wonder you site 90 % of the time empty with guys standing with sign that wave to bring traffic in. Why wait to be dead to get so desperate and when some people come in you Gauge them? I'll be filing a complaint with Jiffy Lube Corporate and taking my business elsewhere. Long-time customers deserve better than this.

Everyone was super friendly and the oil change was done expeditiously …read more I was the first costumer of the day and they were super nice even cleaned my windows. Thank you

This is just a shout out to service Manager Jessica Limb! She saved the day for me with my work…read morevehicle. Ended up trying to do a rear brake job on my own ended up not turning out so well. Came into Goodyear auto center, and she went out of her way to find me a caliper for my right rear passenger side on my 2021 Escalade and put me back in service for the day. I can't be any more satisfied. She killed it today. Highly recommend to work with her! She'll have your back best interest

I would give ZERO stars if that was an option! DO NOT USE THIS GOODYEAR!! They DO NOT guarantee…read moretheir work!! they will lie right to your face, charge you for parts they DON'T put in and send you away and say nothing is wrong when you ask them to warranty their own work.......i have had nothing but issues with this location since day ONE of bringing m my car to them. NEVER AGAIN!!! if you care about your car or money DO NOT GO HERE FOR ANYTHING!!! Also it's a franchise location so GOODYEAR corporate can do NOTHING to help

I needed to have a Positraction unit installed in my 15 passenger van. When I called shops in the…read moreSeattle area where I live, they all said it's not possible with my van as they didn't come that way from the factory. When I called Dan, he said that it wouldn't be a problem, but he would have to do some custom work. I was so appreciative that he was willing to take it on. He gave me two quotes, $16-1800 plus tax, and $24-2600 plus tax if it needed bearings etc. . I thought both were reasonable. He did the work quickly and without any fuss. I was pleasantly surprised when I pick the van up that the bill was only $1,687 including tax!. He said everything inside was in great shape. It's nice to be able to trust someone not to gouge you. Worth the trip from West Seattle.

My car was in good hands. After breaking down far from my home, the tow truck driver recommended…read moreNorthwest Complete Auto Care. We had to leave the car over the weekend and trust that this shop would communicate over the phone what was going on with my car. One of the shop workers took my car for a test drive a few times and ran diagnostics. He was very honest about the issues- which turned out there really were none, just a spark in the alternator! His honesty even being two hours away from me was so helpful in knowing that I would be able to drive my car home safely without an issue. I really appreciated working with this auto shop, I wish it was in my town!

This is a credible, honest and valued business. They properly diagnosed what was wrong and fixed my…read moremotor. I always thought going to my dealership was the right thing to do but I learned going to an expert diesel shop like this one is the right way to go moving forward. They saved me thousands of dollars, yes thousands. They took the time to explain the issues and what I should do to keep my truck on the road working and maintained properly. I am a very happy new customer. Even the best trucks breakdown but these experts know what they are doing and get it done right. I am very grateful I brought my business to them. Thank you Scott & Evan. I'll be back.

This is a no b.s joint you go in there get top tier service and get ur truck back great for fleets…read moreand businesses with diesels anybody really who can afford down time if u wanna go fast and be loud and destructive to ur truck this ain't the place for you but if u need a service i can count on and a truck thats gonna work as hard as u do these guys can get it to that point and beyond will continue to bring my duramax here

Candido has saved our butts numerous times. He's so kind, his prices are fair, he works long hours…read moreand we appreciate how quick he is!

If I could give them six stars I would. My son was traveling out of town with our old truck (his…read morein the shop) not really meant for cross-state travel and it began to make a noise. It was Saturday of a three-day weekend and he called pretty sure that his weekend was ruined. Candidos was recommended by a friend and they had him drive the truck right in to check it out! They fixed it then and there for a very reasonable price and my son was on his way. Great old-fashioned value and caring service!

Highly recommend. After my favorite mechanic retired, he recommended Ali's. I have used them…read moreseveral times over the last couple of years. Transmission replacement, new shocks, alignment, light electrical work. The service has always been good and I can trust them. I recommended them to my parents who also used them several times. Always had a good experience and the cars were fixed right.

The dreaded CHECK ENGINE light came on. After my heart sank, I dropped my Expedition off at Ali's…read more The young woman working the front desk was super nice and walked me through what was wrong. They had to order a part and were willing to work around my work schedule so I could get my kiddo from school. They came in under quote and also finished early. It's nice to find a local place I can trust!

Watch these guys. Seemed like a good truck shop at first. They did a LOT (well over $10K++!) of…read morework to my truck, removing the cab, taking it to the short block for a engine work, fixed OEM bad engineering (studs), exhaust, suspension and other issues to bring the truck back to being a reliable tow vehicle again. They had the truck for well over a month to do a weeks work. It was hard to get updates on progress and firm commitments on repair. I finally got the truck back in late winter/ early spring. The first warm day I realized I had NO AC. Called them and left a voice mail, no reply. Emailed, no answer. Left more voice mails, no reply. I finally took it to another local shop (I live far away) who said the system was fine, it just had no gas. I paid $300+ to get it recharged and called Mark seeking reimbursement. Ghosted forever. I won't go into the litany of dings and scrapes the truck came back with from getting kicked around the shop. But, I let it go and moved on. Now a few years later the head gaskets have failed, way too soon and I'm p*ssed again. Suffice to say I've made a career of steering all of my friends and anyone who will listen, away from this shop.

I got the VIP service and I am no VIP. These guys are a…read moregreat group of very talented mechanics that really enjoy what they do and are the best at what they do. I have had a few Ram diesels and have had lots of mechanics work on my trucks, however I have now found the only shop I will let work my trucks. They not only found what was wrong with my truck, which two other very popular shops within 50 miles could not and after lots of $$$ in the trash / in their pockets but Specialized did. I won't go into detail on how much out of their way they went, however it was more appropriated than I can ever thank them for. This shop gave me hope in humanity again and trust. Thanks for helping my 2019 Ram 3500 mega cab run good again and I can't wait until y'all can make it run even better. They even trained me on equipment on my truck they didn't install. All I can say is they have won my business!