Really bad incompetent customer service.
I ordered in Monroe Doors about a dozen door slabs, standard sizes, nothing special. Sales implied that I will get doors form known US manufacturer, in fact they delivered no-name Chinese doors. In my case they delivered partial order after 4 weeks, then dragged the rest more than 2 months moving delivery day, nobody cared to call and inform that they miss delivery, so I was chasing my order myself.
Finally I went there and found couple more doors from my order in their yard, then canceled rest of order. When they delivered first portion of the order, two out of nine doors were damaged, and they complained that I didn't want to take it -- "You could repair it" was an advice.
If you decide to deal with these people, prepare that you will wait, and nobody will know where is your order and when it will be available. My advice is to go to place like Doorhouse in Seattle -- these people in two days delivered doors that Monroe Doors wasn't able to obtain. read more