After receiving other bids for windows for our home I called Glass by Lund. No pressure sales. They showed up to measure and review what windows we wanted. The estimate was lower than other glass companies. We accepted the estimate and ordered windows and new sliders. The team showed up on time and completed the job in a timely manner. The team was respectful and professional . Very detailed employees. Definitely recommend. We had an exceptional experience. read more

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I want to thank Lund Glass for the great job they did and are doing. They are taking care of everything. They are ckean and tidy. Christina is great to work with. I highly recommend them .. I will be placing a second order to replace my skylights soon. (After my knee surgery) read more

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When I needed to replace the 30+ year old windows on the home I bought, I went through the whole used care salesman pitches from the big, national chain companies. It was exhausting and the quotes were 70% higher than Glass by Lund. I'm so glad I discovered Todd and his crew. They were no-nonsense with quoting, reasonable and efficient. The install wasn't perfect the day of, but they made it right. They are busy, but so are most trade companies these days. It took a little while to get on the schedule but they were communicative about it. They strive for customer service and fixed the issues that arose. Highly recommend. read more

Oh my gosh--MARCY, who is an administrator at the front desk, was so very nice and personable! I believe she's been working there for years because she's so knowledgeable and relaxed with helping customers. Thank you Marcy for making my day and going above and beyond with congenial service! Glass By Lund is fortunate to have you representing the company. Susan E. Eckstrom read more

When my husband busted our large front stained glass window with a rogue rock spit out by the lawn mower, we were at a loss. He called 20+ businesses and was told it can't be done/we would need to replace the entire window and get rid of the stained glass. We finally asked our real estate agent who helped us to buy our house (and who we trust very much!) for advice. She highly recommended Glass by Lund. They sent the window back to the manufacturer for repair, gave us a temporary plexiglass window that looked real, and installed our original stained glass window faster than promised (and at a third of the price of only one other business who said they were capable of doing the repair). The workers were efficient and professional (and good to my curious dog!) I wish I could remember their names. They were mindful to wear their masks (correctly, I might add) with Covid. Thank you so much! read more

Someone broke my downstairs window and I needed it replaced right away; or a safe solution until the window can be replaced. I called Glass by Lund, explained my predicament and they said it would be about 4 weeks or longer to fit me in their busy schedule. Called a different family owned glass shop in Everett, they came out that afternoon and provided me with a solution & quote (reasonable price) with a 4 day turn around to replace the window. My advice, avoid even calling Glass by Lund; they're probably too busy for your business anyway. Other, local, shops will work much faster and charge you less with better service. read more

I am so glad I decided to go to Glass By Lund. I thought they only did large pieces of glass for doors and windows. I only needed a small piece of cheap glass to replace the glass in a photo frame. They were able to cut me a little piece of glass for less than $10.00. read more

My kitchen windows have been "popped" for ages, to the point that seeing out was so cloudy that it was depressing. Now they are sparkling and beautifully clear thanks to Todd Lund. These were old windows and he treated them carefully and I am completely satisfied. Of course now I have to wash my other windows. read more

Glass By Lund - New and old - Glass & Mirrors Near Me - Lake Stevens, Washington

We ordered windows from Lund, paid for them 5/21, the next day I called to confirm that each window would slide differently (right on one, left on one), my order was checked and that was confirmed. We received the windows 3 weeks later went to put them in and they did not fit (measured by Lund). Todd picked them up and said they were ordered incorrectly. We patiently waited for the replacements and that took five weeks. Went to install them on a Sunday and they fit, however they both slid the same way. I did complain to the office and that was it. Wish I would have just went to Lowes but I wanted to give a local some business. read more

Inquired about a product and terrible customer service by Marci on the phone. No wonder why the low rate review. Sarcasm award goes to you. read more

So far we have ordered 2 large windows, and both have been a special order. The first one came and it was the wrong size....we were able to make it work. The next one came today which we have waited 6 weeks for, and it was the wrong size. This window is the focal point of our kitchen, and it is about 2-3 feet off in size. This window is crucial to our project as it is holding up back splash, and siding. I am very disappointed and this is costing us SO MUCH more time and money. The delivery guys were embarrassed and said this happens way more often then it should. So now a project that was supposed to get done this week is now not going to be finished for another month and a half. read more

I had Lund replace two large wood windows and a sliding glass door with vinyl windows and a new French door. The team of three showed up on time removed the existing windows and door, replaced them with new ones and added all necessary trim and caulking. They cleaned up everything after the project. The workers were polite, professional, paid attention to detail and completed before I expected. These guys get high marks for exceeding expectations. read more

I had a great experience working with Glass By Lund from start to finish. Everyone who answered the phone was very nice and knowledgeable. Great customer service! The estimate was quick they came out the next day. Had to order the window and was installed within a few days! Thanks for making it easy on us! It was an unexpected need to replace a window that someone decided to throw a rock through. read more

I chose this place based on their website for their supposed "best reputation". I set up an appointment, called the day prior to verify check the time. Was assured they would be here before 11am accompanied with a phone call 15 mins prior to arrival. I waited 2.5 hours after I was told their arrival would be. I was told that there person that was suppose to have been here "got busy" and was not going to be able to make it. When asked why I was not given a courtesy call about this, they had no explanation and I was just brushed off as "you can re-schedule at another time"... Before I could say anything else, after I replied no, the woman on the other end rudely just hung up. 1. My time is precious as most peoples. Waiting at my house until 1:30 in the afternoon for someone that never had any intention of showing up is EXTREMELY unprofessional and inappropriate. 2. If you are the ones making the appointments, it is your responsibility to keep those appointments. Not make me feel as this is my fault and I need to re-schedule when its convenient for you. Im the customer, you should WANT my business. 3. Maybe you should re-evalute the RUDE woman you have answering your phone, and possibly do a inservice on customer service for your staff! read more

Thank you so much for Glass by Lund helping me out in my predicament. My sliding glass door lock and handle broke. It was very difficult with letting my dog go outdoors through the front door instead of the back door (fenced and secure yard). I called and asked if Glass by Lund could come out the same day; though they could not they called and came out the following day and enabled the sliding door; with no house call charge. Fortunately my door is still under warranty and it will be fixed for no charge. It was the helpful and accommodation of Glass by Lund that made my life so much easier! Thank you again! read more

I've had glass by Lund do several small projects for me, and they always turn out great. Once I was there getting glass cabinet door inserts made and the guy was like "if you want to wait 5 minutes I can do this right now for you" I waited and it was great. No second trip back to pick it up, just here you go, now. Today they stayed open late so I could pick up a mirror insert I had made. Great people, will definitely be back. read more

I don't normally post reviews, bad or good but in this case felt compelled to. We bought a house in 2012 where the builder had used Glass by Lund to do the frameless shower door . We had issues with the glass door since we bought the house (when the house was still under warranty) and everytime we called Glass by Lund and they would come and adjust some things and it would be fixed TEMPORARILY before the problem would occur a few months later, the longest we didn't experience problem was a year. Numerous time when I called, I asked them to find a more permanent solutions, and made it clear I wouldn't mind paying if that means the problem would be fix permanently. The last time they came back to fix it was in 2014 (our house was still under warranty then, though it took a few calls to get someone to come and fix it). Problem re-occured in 2015, I didn't call until 2016 (had a baby and was adjusting to new life). They never called me back (the woman I spoke to said, he had to speak to the owner and get back to me). Yeah right. I called again in September 2017, and the lady I spoke to, said they couldn't find records under my name or our builder (even though it hadn't been a problem from previous years) and quickly mentioned that we're out of warranty and that she would have to speak to the owner and call me back (sounds familiar?). Today is November 1st, and I have yet to get a call back from anyone at Glass by Lund. I went ahead and contacted Statton Glass who sent their guys within 2 weeks of my call and is scheduled to replace my hinge. DO NOT do business with Glass by Lund. If the hinge had to be fixed, why didn't Glass by Lund in the first place? Instead of fixing temporarily...I was willing to pay. Some of our earlier years, we had to have them come to adjust our shower door 2-3 times. And now that we're out of warranty, we can't even get them to call us back We won't be recommending Glass By Lund to anyone read more

I am a fan of this company. I have worked for property managers and they needed screens in Lake stevens and Glass by lund was the place to go. I was able to pick up my screens and have a very happy customer. Then I was just given a new place that needed some screens but they said they were all out of people to go measure so it wouldn't be for a few weeks. They came out and measured the next day and said I would have my screens in a week or so. Love these guys! read more

We had every window in our house replaced by these guys (gradually - a few at a time as finances would allow), as well as our sliding doors. I usually have questions upon questions, and afterthoughts, and they were always good about getting back to me with the information I needed. Never had an issue with scheduling or no-shows, or leaving messes behind, and the new windows looked great! read more

The latch on our Milgard slider sheared off recently leaving the door in the permanently locked position. Install was back in late 1990's. I called Glass by Lund and explained the situation. I was able to use a thin screw driver to dislodge the latch, take the handle apart and bring the broken latch in to research replacement options. Todd Lund greeted me and said he would take a look in the shop to see if he might have the part. Three minutes later, he returned to the front office with a new replacement part and handed it to me....no charge! You cannot find this level of service with most businesses these days. Thank you Todd and Glass by Lund. read more

Our double-paned, sealed bay window cracked top to bottom. A glass expert buddy said it's too big/complex for DIY and recommended Glass by Lund. I emailed photos/measurements. They emailed an estimate and sent a rep out for detailed measurements. I phoned a 50% credit card payment to start fabrication (1 month). Email set the install date/time. 3 Glass by Lund guys removed our old window; installed & sealed our new window (worked around full drapes and a couch). I phoned in the balance due. Glass by Lund people were friendly and made this easy. We love our new window. read more

I'm not one to post negative reviews, but after weeks of beyond disappointing, unprofessional service, don't want anyone else to have to experience what we have. We chose Glass by Lund after speaking with several window companies. Our job was fairly standard, nothing special outside of a larger-sized picture window. Glass by Lund offered us a very competitive price, along with their being in business for 50+ years. The owner came out to measure, seemed like a competent, straight-forward guy. The office staff was very helpful. Knowing they were a small family run business, we were willing to wait a little bit longer to have our windows installed than the timeframe provided by the other larger companies we talked to. We put 50% down in January with an install date of March. We thought we were in good hands. All was well until their crew showed up to install. The two installers sent by Glass by Lund immediately informed us that they didn't have our large picture window, that the owner makes a lot of mistakes in ordering and measuring and they weren't sure when it was going to arrive. Wow. That would have been nice to know before the installers arrived. After they were into the job about 40 minutes, one of the installers informed us that the window we were hoping could be installed first also didn't get ordered by the owner and wasn't on their truck to install. That also would have been good to know before the installers arrived. Things just proceeded to get worse from there. The employees bashed the owner of the company, saying he was getting old, screwing up on a lot of jobs and they had been losing business because of it and what we were experiencing wasn't out of the ordinary. Are you serious? Employees dishing dirt on the owner to a customer that is already wondering what the heck is going on and if we made a super bad decision. We go out to check on how they're doing and see that one of the installers had way overshot cutting out the siding on our house to place wood trim - like by 3 inches - and there is a HUGE gap in our siding they weren't going to tell us about. The icing on the already disastrous cake was when we went to see the first newly installed window and found the glass cracked from one side of the pane to the other. Apparently, they knew the window was broken before installing it and placed it anyway because that's the policy of the owner. And this was just the first 1 1/2 hours of them being on-site. We were astounded they would knowingly install a broken window without informing us up front and providing options prior. We called the office and talked with the owner's wife. She said emphatically that this is not how they do business and would have her husband call us immediately. He did call and downplayed everything. He said it was no big deal, happens all the time and not to worry about a thing. Right. It was at that moment we realized we had made a MAJOR mistake in hiring Glass by Lund. There would be no accountability for anything. The shoddy workmanship was left inside and outside our house, they gouged the ceiling and walls in several areas inside our house requiring spackle and repaint, in addition to replacing the siding they overcut. Although the owner promised he'd make things right, two weeks later, when they were scheduled to come back to install the missing window and replacement glass, we get a message from the owner saying somehow the replacement glass for the broken window wasn't the right size, and it won't be installed as scheduled. Clearly, quality control, attention to detail and customer service are non-existent with this company. After having to take multiple days off work to troubleshoot their mess, our experience as a customer of Glass by Lund has been nothing more than a comedy of errors, and we are very unsatisfied. read more