I recently had an oil change/tire rotation performed at this location, and was a little skeptical going into it based on reviews I had read. I decided to go to this store anyways, as it's close to my house and I was short on time.
The waiting area is pretty typical of other Monro locations, absolutely no frills but there are chairs to sit in so it is what it is. The service manager recommended an additional service, which I elected to have done, and it seemed to improve the performance of my car.
Interestingly enough, in the list of services provided, the invoice showed the oil change, tire rotation and brake inspection, in addition to the battery service performed. Well, my car ended up going into the shop within a month after to get the front brakes replaced (which did NOT come up in the brake inspection at Monro. Thankfully the wear indicators alerted me to the work that needed to be done). My mechanic near my workplace diagnosed the brake issue, so I had him do the work. Long story short, he had major issues getting one of my tires off because one of the lugs was severely overtightened .... he ended up having to spend hours on it, which cost me much more (of course), and now I need a new wheel.
When I brought the mangled lug/nut/stud back to Monro, the service manager took a look at everything and told me that he didn't understand why the other mechanic did the work that he did, and said that I should have brought the car back to Monro. He also said that "his guy" wouldn't have done such poor work (to have caused this issue in the first place) and that he didn't know what I wanted from him. While I respect that he stands by his employees, the truth of the matter is that the work that was done at this Monro shop caused major issues with the removal of my tire, and there was no offer to make this right. He did tell me repeatedly that I should have brought the car back to Monro, but to be honest I didn't think of it. Besides which, they didn't catch that I needed my brakes replaced AND they messed up my tire in the first place ...
The demeanor of the service manager was mostly professional and he tried to explain things to me in a way he thought I would understand, but at the same time, he started referencing 'young girls' bringing their car in for an inspection and 'daddy' asking for work to be done ... I think he meant for it to have some relation to the situation, but it felt condescending all the same.
Bottom line: I don't have confidence in this shop, and would not recommend it to others. I should have gone with my gut instinct in the first place and gone elsewhere. read more