Had new rims that I had purchased online put on my vehicle, replacing the stock ones. Customer service desk was prompt to welcome me & were helpful in assessing my needs - both verbally & after a visit outside to my vehicle. They didn't "upsell" me at all, which I was pleasantly surprised by. The young man who swapped my rims/tires did a great job & was very friendly. However at some point, he was pulled away by his peers to work on another vehicle that had been brought in by a tow truck. It's a very busy garage....my vehicle was left unattended, raised on the lift, for about 30-mins before he was able to return to my project. All in all the process took about 2-hours from arrival to leaving. Though I was pleased, it was unfortunate that the workers seem to be pulled in multiple different for for directions, unable to focus entirely on 1-vehicle at a time. read more

I brought my vehicle to Arlington Auto & Tire for a routine oil change and left with a damaged car. The oil change was performed incorrectly, which resulted in damage that I then had to deal with at my own expense. What has been even more disappointing is the way the situation was handled afterward. Despite bringing the issue to their attention and requesting that they take responsibility, they have refused to provide a refund or adequately address the damage caused by their work. Mistakes can happen in any business, but customer service is measured by how those mistakes are corrected. Instead of standing behind their service, Arlington Auto & Tire has left me with repair costs and frustration. Based on my experience, I cannot recommend this shop and would encourage others to carefully document any work performed on their vehicle. I am extremely dissatisfied with both the quality of the service and the lack of accountability shown after the damage occurred. read more

scratched my steering wheel and have been terrible to me. no customer service giving me the run around put me on hold for 20 minutes. can't validate where they got the steering wheel. at this point I don't trust them and dont want them touching my car. read more

Been here a couple of times A simple oil change on a Saturday morning. In and out no problem there ever but this time 3.5hrs with both problems. I asked to have a rotation done on my tires $40 additional hmm ok @ Firestone it's included. I left realized they didn't give me a hard copy but now it sounded like my front left brake was squeaking all the way home so I went back on Sunday Michael test drove it with me he said it sounded like bearings?? A 2022 Tucson really ? They put it on the rack and apparently left front driver side lug nuts were not tightened I was pissed to say the least, just thankful as it could've gotten real bad real fast. Total bill was $152.00 when I called to talk to Moose he was not made aware of it at all on Tuesday when I called. He apologized and let me know he'd get back with me after he spoke with whomever, never got back. I called 2 days later oh yeah sorry Nina was supposed to get back with you. We decided to fully reimburse you the $152. I recommended possibly test done on mechanic who did the car ? Maybe a 5 point safety check test drive always ? Was wondering should I ever go back there again ? Not too satisfied but happy it's over. read more

Excessive wait time, quoted 1 hour, it's 3 hours later. Hopefully the tires should be installed soon

I have used this shop in the past for tires and inspections- never again. I wondered why the techs blocked my vision to my car and jacked it up after the inspection. One day later i notice my hood release cable is broken and the hood cannot be opened. Yes, it happens but to hide it from me is dishonest. Go somewhere else and i am now off to the dealer for the repair. read more

Horrible service the guy that come out to check inspections was very rude to me and treated me like dirt he said people like me shouldn't be aloud to drive. Only because i had a stroke.ill never go there again and I will never recommend anyone to go there. read more

Never in my life have I ever had to wait so long for a tire change. Came for a change of the 2 front tires aswell as an inspection. I was there for 3 hours no joke, numerous people walked in and out before me. I had to practically ask and push until they would finally get my car out of the shop. Employee almost seemed annoyed after I had asked a 2nd time how soon it would be done? He said another 15 in , 15 minutes for the inspection. almost hour and half later I am finally am able to leave. Turned a 40 minute job into a waste of an afternoon. Watched the mechanic with my eyes service multiple other cars who'd come in hours after me as I sat very annoyed at the front desk. read more

I just had the best service when it comes for caring for my car, new tires, battery and inspection! Very reasonable priced! Thank you! read more

Moose and the team is Awsome, most recent Oil change and tier rotation was quick no hassles. 2 weeks ago experienced a tire blow out took the rim with blown out tire to Moos he had it done in no time got me a new tire on the rim and balanced at a grate price. So thank you and keep up the wonderful service :) read more

My review is based upon my use of this place. I use them for tire repairs and installations & balancing. In that aspect. I am always in and out never waiting long. My time is money. They save me money by providing a service fast and efficiently. Thank you. read more

The assistant manager, Anthony, was so helpful! He helped me choose the best tires & oil for my vehicle. No one tried to upsell me or offer me a bunch of random "flushes" that no one really needs. They also support the troops by offering a military discount on labor. Thank You for the fast and courteous service! Honorable mention: The music in the waiting room was awesome read more

I price-shopped on the phone for mounting 4 new tires. These folks beat the price of competitors hands down. Mounting price, already significantly better than competition, then also included TPMS check and disposal/recycling of old tires... even though I didn't purchase tires from them. The competition didn't. (P.S. I wished I'd purchased tires from them, as it turns out... there prices were just as good as the "discount" online sources, and it would have been TONS less work for me.) From phone interactions to assistance at the front desk, everyone was friendly and helpful, and got my tires changed super-fast. Even helped me with a generator tire that had detached from its rim, that I'd struggled with... no add'l charge. They're further from my home base, but they have themselves a new customer! read more

They go above and beyond! Amazing! Courteous! Trustworthy! Friendly! Stayed after hours to help!

I brought my 2023 model S Plaid to them they are now to have alignment issues that cause the 1000+ HP car to eat tires fast... they took the time to really dial it in to help me get the best miles possible out of the tires... well done! they even show me the pics with it dialed in ! read more

The people who work at this crappy business are totally UNPROFESSIONAL. A supposed NYS inspector who clearly had too much work on her plate was a BIG BULLY. She thinks bc she has a certification she can be a bully. The front desk has NO IDEA what they are doing either--and the supposed inspector sent me around to front, front sends me back to the back, and the BULLY got into it with me again, claiming suddenly when I pushed back that I need 4 new tires to pass inspection and she didn't even look at my car yet, and could see ONE tire from where she was bullying me. WILL NOT EVER GO BACK YO THIS BUSINESS THAT IS RUN LIKE A KINDERGARTEN CLASSROOM. If you don't have time to do an inspection, improve your customer service and JUST SAY YOU DO NOT HAVE TIME. What a SHAMBLES OF A BUSINESS. If I could give negative stars they earned them. read more

Was in a bit of a pinch as my car had some trouble on a weekend and my primary mechanic was not available. Found myself through the doors of this establishment and what a mistake. Not only did their price estimate change multiple times, with a range of over $1k from initial price to final price, but so did their estimated time of completion on my vehicle by over 24 hours. The only helpful aspect of this process was how they kept me updated frequently as the demands to fix my vehicle constantly was changing. As a business owner myself, I value acuteness, punctuality and honesty. In this case I did not perceive that to be their values here. First and last time for business. read more

This was my first ever experience with Arlington Auto. When I requested an appointment online, I was told they would give me a call to confirm. Instead I was reached out to through email and luckily I do check mine so make sure you check your emails when requesting an appointment! They needed me there at a different time and told me I could come in the next day which was Tuesday. When one of my family members went on Monday, I asked them to make sure that my appointment for Tuesday was still set. Good thing I had my family ask because they didn't have an appointment for me the next day and weren't aware that I had been talking to someone through email. Really confusing already. I go in for the appointment and the woman on front desk was very rude and condescending to both my boyfriend and I. She completely ignored me even though it was my car and only spoke to him. We said we were there for an inspection and she very rudely said, "go around the back", so my boyfriend and I drove around the back and parked in a parking spot. We still weren't sure what to do so we went back inside and asked what we were supposed to do again. Again, very rudely she huffed and said, "I told you to go around back and leave your keys in the car", she did not instruct us to leave the keys in the car but we again went back outside, still confused and too nervous to ask the woman for any other help. We parked right outside one of the garages and waited for a mechanic to come out and direct us. My boyfriend was so upset with the front desk lady, he started calling other mechanics while we waited to see if we could take our business elsewhere. Finally, a very kind mechanic came out and said "can I help you guys with anything?", we explained that we weren't sure what to do but that we had an appointment. He knew of the appointment and took us in pretty quickly. We dealt with another mechanic while I was paying and he was super polite too. Im glad that we didn't have to deal with the person at front desk again. I would've left a 4 star review but the woman at the front desk really added stress and confusion when there didn't need to be. She could've given more explanation instead of blunt rude answers, on top of the confusion with the appointment through email. The best part of this place is definitely how nice and considerate most of the mechanics were, but the woman on front desk was so rude that I couldn't imagine going back to Arlington Auto again. read more

My first dealings with this establishment was horrible. I simply went inside to ask Liz behind the garage desk for assistance getting air in my tires, and she was rude & unprofessional and started yelling for me to go in the back‼ I only went to this garage door because there's a Express Air sign posted on the wall outside. read more

My daughter purchased 4 tires for her Honda Fit. The tires are terrible!!! The car vibrates horribly! She's brought it back there 3 times! Now she has to sue this awful place. Stay away! read more

Stay far away from this place!! They are a bunch of scam artists. We had won a free basic oil change and we where hustled after finding out they gave us an upgrade without even talking to us. The manager of the garage was so rude it was just so unpleasant. They also damaged under her car where the oil change took place by not putting the cover back on right. So we went for a free oil change and ended up with a bill and a big headache. Thankfully with my hunch after seeing and hearing the people that where working there to record with my cell phone so this will be taking care of, good thinking on my part. Again stay far away from this place you will thank me for this advice later. read more

Brought in a vehicle that wasnt running 100%. I told them to go up to $500 and call me if its going to be more. They went up to $1500 without calling. Claimed they replaced a bunch of parts which they didnt. Still ran the same as before. They offered to wipe the bill if i gave them the vehicle. This shop is run by a bunch of no talent hustlers. Id be extremely hesitant to ever utilize this shop again. Even an oil change is questionable here. read more

Went here to get a routine oil change. Workers were very unprofessional and as I was driving home after my car was smoking and oil had leaked everywhere. Would not recommend. read more

Was once a happy customer turned to very unhappy. Today Saturday July 13th @10am I went in for my annual nys inspection but one of the workers said all systems were down. I decided to go back home. Later on in the day around 2:30 I called and spoke to a guy..damn I didn't get his name. I asked this guy if the inspection machine was up and running and he asked another guy if we can do inspections and he said yes. I asked this guy if he was positive it was up and running and he said yes. Needless to say I traveled a long distance to once again be told the machine was down. I was very unhappy. The girl that sits up front said sorry but our inspection machine is down. At this point I was very unhappy. I explained that I was told to come in. The fact that they didn't make it right just pissed me off. My girlfriend is a customer of theirs but now the both of us are switching shops read more

Amazing experience Danielle and Anthony both extremely knowledgeable! Anthony explains everything very well as does Danielle I highly recommend Arlington tire !! read more

This place is atrocious. They left the window down on my brother's car overnight while it was pouring. Inside was soaked and ruined papers, clothing, and other items. Upholstery was trashed and unsalvageable. Shop took no responsibility. RUN FROM THIS PLACE. They also overcharge like crazy for service and parts. read more

If I could do a negative review I would. I called ahead to do a photo inspection and they told me to show upits a first come first serve. When I arrived they told me it's to overcast. Three days later I arrived again and was told one lady was ahead of me when she pulls her silver car up to pull in the spot. After I waited over a half hour I seen a man pull up behind her and park. I called the store from the parking lot and asked why I was skipped they told me I'll have to wait she's getting two cars done. Thanks for wasting my time TWICE! And I've heard this is how they operate. This was 4/14/24 read more

I will never be using this company again or referring it to anyone else. In the past I've had really good experiences with their shop even recommending it to various people. I will never make that mistake again. Earlier last month my car had been totaled with one month left of my breathalyzer in it. The removal and reinstall process was annoying but everything with Intoxalock is annoying/frustrating for both myself and the shop. My removal was $150 last month. I called this morning to set up an appointment and asked for the cost the man on the other end told me $600. Which is not true I had a removal last month $150. Scamming your customers is insane. where's the extra $450 going that guys pocket?????? I'm not one to even write a review but I'm extremely disgusted. read more

Boy have they gone downhill. Used to like this place. I ordered tires and everyday for a week was told the tires were delayed by their supplier. When they finally came in my contact, Adam, told me he appreciated my patience and would "take care" of me with the pricing. Well Adam is so darn generous that he took off a whole $5 on a $970 order. He explained how he was only making $5 on the tires with his generous discount and he'd get in trouble if he tried to discount further. I guess Adam thinks I'm an idiot. Hey Adam, I'm never coming back buddy. Your the kind of person who destroys the businesses you work for. read more

I had a coupon for this place and I thought it sounded like a good deal. Once I got there, they started finding additional problems with EVERY car that came in. With my car, it was the tie rods. I ended up walking out of there with a substantial bill, though I could have gotten a second opinion. I only went along with their recommendation to avoid taking the extra time. read more

Never will go here again. was lied to by staff called one night to check up as my car was already overdue the time they quoted me and was told the part was in my car and needed to be tested and I would have my car in the morning. Noon comes the next day and no call, so I call again and was told the part was never in my car at all and my car wouldn't be done til the end of the day. Called the night off, still won't be done until the next morning. 3 days for a job that they told would take 3 hours. I was lied to which is completely unprofessional will never return or refer anyone. Which is terrible because this used to be such a great place and never will be again. read more

these people are thieves. They tried to sell me a $2000 service that wasn't needed. It's funny listening to them try to explain about parts you don't need or service. If you want to deal with dishonest assholes this is your shop. read more

This is the second time I have used their services and the entire staff were very friendly and professional. I had the pleasure to deal with Service Advisor David Bates and he was equally as professional and very polite. I will definitely be using your services in the future rather than using the dealership. Their prices are very competitive and far below what the dealer charges me for maintenance. read more

Posting my review here, because they delete reviews on their website. No reviews-all great then! Took my car there to replace a flat tire a few months ago. Went to a local shop, but they said there is a chance they will scratch my new rim, and Arlington tire will have no issues. Well, after waiting 3 hrs, the guy trying to replace the wrong side tire, and him complaining non stop about how heavy the wheel is (its a compact car), i finally got the car back. With a scratched rim. I posted a review about it on their website, the manager replied asking to call her. I did, she just hung up on me. I tried again later, ended up talking to her, she sounded like should could not care any less. I wasn't looking for any compensation, and stated so, was just super annoyed. Never heard from her again. Well, today i tried to switch my wheels to winters. Guess what-that same guy is power tool happy. The studs were torqued so bad, I couldn't get them out with an impact wrench. A gigantic breaker bar and a pipe finally made it happen. Luckily i was home and not on a side of the road. The entire place is dull of people who don't care read more

DO NOT GET YOUR INSPECTION HERE!!! Went in for an inspection. Everyone was great until they tried telling me my car needed two new tires in order to pass inspection. I asked to see the tread reading using the tool the measure it. SEE PHOTOS OF EMPLOYEE DOUBLE CHECKING INSPECTOR...Never showed anything less then 3/32 and it has to be below 2/32 to fail. The inspector would not admit he was wrong and failed my car. I will give credit to the manager of the establishment because he came out and did the measurement and saw it should have passed. Once the first failed inspection was complete the manager reinspected it and passed. This should have never happened and wasted more time. Reading other reviews it seems like they have a practice of requiring unneeded repairs in order to get your car to pass. read more

GRUENINGER - Reading that was taken clearly showing a tread between 3 and 4/32 which is passing. - Auto Repair Near Me - Poughkeepsie, New York

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I went to Arlington auto to get my car inspected twice 2/1/24 and 2/3/24. Both times they told me there inspection machine was down. I left the second time and after about an hour I called and asked if the inspection machine was working. They said yes and got me right in. After they looked over the car they told me my 2 control arms in the front had to be replaced at the cost of $899.00 and my car wouldn't pass inspection without them done. They didn't know that I had an extended warranty and that I would have to bring it to the dealer to get it fixed. I brought it to Healy Brothers Ford in Poughkeepsie. The mechanic sent me a video of my control arms and said they were fine and I would pass inspection. At all costs please avoid this garage unless you have money to burn. I hate that it is very difficult to find a garage you can trust!!!! read more

Brought my wheelchair van in for an oil change. When I picked it up the muffler was very loud so I went back and the mechanic said the muffler is old and rusted and something must have come loose. They gave me a quote of $1395.00 to replace. As I was driving it across the street to my regular mechanic for a second opinion the check engine light went on. Turns out Arlington Auto crushed a few things underneath and Aside from the muffler needing replacement, there is a vapor leak. They are incompetent lying bastards. Zero stars is too many. read more

I don't know where my original review went but its disappeared Anyhow I got new tires installed here The tires were purchased via Tire Rack and mailed here Anyway Arlington tire didn't put caps on my valves and its been 1-2 years now and 1 of my valve stems completely fell out Flat tire and rim put a hole in tire so i needed a new tire Thank god i was doing a high rate of speed when this happened I do remember that the owner had to go over and 'advise' the tech how to use the tire machine because he was having trouble SADLY there are very FEW honest, good car repair shops in Poughkeepsie :-( read more

I received prompt excellent service from Moose and Jorge. I could not have asked for a better experience.

Terrible all around. They tried to rip me off and fail my inspection illegally. Also, they lied about the repairs needed and threatened me when I did not change my review. They put the wrong oil in my car and claimed to have put in correct oil. The receipt clearly states the wrong oil. What kind of auto repair business needs to be told what oil the car takes? It says it on the oil cap!!!!! DO NOT GO TO ARLINGTON AUTO IN POUGHKEEPSIE! A friend of mine is a certified NYS auto inspector and I had to send him in with my car before they passed me. This is after they failed me and lied about the repairs needed. I thought about changing my review after they passed my car, but It is clear that they deserve a terrible review. The owner literally threatened to show up to my job. Wow. read more