Our 2005 Ford F350 diesel recently broke down during a camping/touring trip to Sequoia N.P. We were stranded on the side of the road for over 5 hours before the big flat-bed tow truck picked us up (in the dark). The following day we were told by the larger and closer Ford dealership that they couldn't help us because they were booked for Friday and weren't open on Saturdays nor did they have a transmission guy available. We called Monarch Ford (not knowing even where Exeter was located!) and we were treated with respect and concern by John in the service department. By luck, they are open on Saturdays and their transmission guy would also be working on Saturday (not his normal work day). John told us to have the truck towed to them and they would do their best to get our truck repaired and back on the road. The truck was delivered on Friday morning. The parts had to be shipped from Sacramento. The parts arrived early Saturday morning and we picked up our truck on Saturday afternoon before closing time. Amazing! I had already anticipated extending our campground stay. My husband and I would like to send a big THANK YOU out to the capable service department at Monarch Ford....especially John and the transmission specialist. If you are ever in need for service, don't hesitate to take your vehicle to Monarch Ford. They are professional, empathetic and seemed to have the customer's interests at heart. read more

I purchased a used 2018 Ford F-150 Lariat 4x4 with 149,800 miles from Monarch Ford about five months ago. While the sales process was smooth, I began experiencing transmission issues within the first week of ownership. I reported the problem immediately, and although the service department acknowledged there was an issue, it was not handled with the urgency or accountability I expected. Communication was inconsistent, and the responsibility to resolve the problem felt pushed aside despite how soon it occurred after purchase. Now, just five months later, my truck is in a transmission shop requiring a full rebuild costing around $6,000. This has been a very frustrating experience, and I believe greater accountability should be taken when serious issues arise so soon after a vehicle is sold. Buyers should be cautious and thoroughly inspect vehicles before purchasing. read more

I recently purchased a 2018 Ford F-150 from Monarch Ford, and the entire experience was outstanding thanks to Felipe. The only reason I came to Monarch and chose to purchase here was because of Felipe--I actually followed him to this dealership. From the very beginning, he was professional, attentive, and genuinely cared about helping me find the right truck. He made the process smooth, straightforward, and stress-free--no pushy sales tactics, just honest guidance and great customer service. Felipe went above and beyond to answer my questions, make me feel comfortable, and ensure I was confident in my purchase. Because of him, I not only left with the truck I wanted but also with the peace of mind that I made the right decision. If you're considering a vehicle, I highly recommend asking for Felipe at Monarch Ford. He truly made all the difference read more

Bought a 2016 Ford Mustang GT. But! This isn't our first car bought at Monarch Ford. We have bought all of our cars there for 25 years. NEVER have I had a problem with a car I purchased there, new or used. If I ever had routine issues, I bought warrantes and it was always covered as promised. They have always been honest and my whole family buys from there! I've tried to buy a car at another dealership before and got so frustrated I walked out. Never have I walked out on buying a car. If the car wasn't right, they did everything in their power to find what I needed. Our last car came from LA and it was delivered to us in less than 24 hours on a weekend. Can't say enough about them. read more

Bought an 08 Honda Accord Coupe from this dealer. They are patient and work to get you financed. "IF" you come up with a reasonable down payment you will be driving away in the vehicle you want. If your a bit more patient they will call multiple finance companies to get you financed with $0.00 down. I was going to rate them 5 stars but they put on a "NO HAGGLE FRONT" and eventually worked with me and dropped the price by $1000 off marketed price. It took far too much charisma and "EFFERT TO HAGGLE" them, which is why I rated the 4 stars. read more

Andrew took care of me on this visit for an oil change and tire rotation. His attention to detail is admirable and I was in and out within an hour. I made an appointment on the phone and that seems to make a big difference. The complimentary ice cream treat is something I look forward to and the comfortable waiting room makes the time go by quickly. Want to give a shout out to Chance and Cesar as well. They both were there to say hello and answer my questions about Diesel trucks. read more

Loved that they were honest and gave us the absolute best price! Everyone was very friendly and really took time with us and you could tell that they cared a lot about their customers. Scott and Chance were AMAZING! Also the town is so cute and has that great small town feel. Great people, great town, great BBQ, great service and great prices! I definitely fell in love this town! I will definitely be back and I would definitely recommend to friends. Worth the drive! read more

Finally a dealership that values customer service and employs a trustworthy staff. Everyone there is so friendly and the Manager Chance goes above and beyond. I will never buy another car from anyone other than Chance! As far as the one star reviews go..I recommend you check their reviewing history. Some people only leave nasty reviews, it's a clear indication of their character and not someone I'd take advice from. (Kelsey K, Kerry B) read more

I've never been into the car I drive - but, I'm crazy about my new 2017 Explorer!! Chance took time to set up my blue tooth, explain all the gadgets, and help figure things out when I had to go back for a re-do. I just took it in for it's first oil change. They were very accommodating with my schedule, dropped me off at my home and offered to pick me up when it was done. LOVE the hometown care offered by Monarch Ford read more

Only way I could write a review was to put one star. These people don't deserve even one. Very rude, useless. And try to screw you over every way possible. Do not buy a car from them. Worst experience we've ever had Only good thing about them is Rudy the sales man. The manager is rude and cocky. And the ignorant lady Jennifer who thinks she is a boss is rude and needs a reality check when speaking to people. read more

We just purchased another car from Monarch Ford. On both occasions, we enjoyed the experience. Monarch is a small town (Exeter, CA) dealership that has been able to work better deals with us than their competitors in larger cities. We have recommended the dealership to others who have purchased their cars there. They have had the same positive experience. read more

I had gotten ANOTHER nail in my tire from neighborhood construction! Monarch got me in and out within an hour! I have NEVER had such fantastic service from a dealership before IN MY LIFE! Our car buying experience from them was awesome as well! They are worth the drive to Exeter! read more

The young gal at the counter in the service department was exceptional, made me feel welcome and right at home. The techs did a great job with my service and even knocked out a recall that I had forgotten about. Very happy with Monarch which is why I make the drive from Visalia. read more

We had a wonderful experience at Monarch ford in Exeter California. Andrew, Corey, and Jack worked around-the-clock to get us approved for our dream truck. Very friendly and Knowledgeable sale men. If you are looking for a reliable vehicle I highly recommend monarch ford! read more

Please do not ever come to buy a car here. They are extremely rude and racist. They have no desire to help you, but just steal your money. The managers are incompetent. Please spend your money elsewhere. I also saw a rat on the premise. Gross and dirty. read more

This Ford dealer was great . We had a not so good experience at a local dealer we went to. We wanted to buy our leased car and were told it would take a week to get it done ,called Monarch Ford got it done in one hour . read more

This is a Great dealership with great deals and great staff I'd recommend going in and checking them out you won't be dissapointed

As always the Team at Monarch did a great job getting us in and out with a competitively priced no hassle Oil Change. Bravo Team

The buying experience is by far the best in the California. Monarch Ford will always be go to for all my Ford needs.