On July 30, 2024 a technician came to my house to provide an estimate on a pluming job. I…read moreinformed him I had other estimates but would wait for Heiden plumbing's before making my decision. He stated I would have it via email in a few days. I called the office on August 5th looking for it, the office personal reply was " we will reach out to him and have it completed and sent within 48 hours". On Aug 9th I called the technical directly. Both times we confirmed my email address. NO estimate ever arrived! If you are not interested in the work just be honest and say so. Would not recommend based on the lack of follow through with a simple estimate.

We had a totally backed up, plugged sewer line. 2 other plumbing services could not get through the…read moreplug to see where the problem was. It was filled with water. Heiden was able to get it flowing in order to see the cause. The pipe from the basement to the connection in the street needed replacement. They were able to use an underground process that did not disturb any of the landscaping and fixed the problem. They were both efficient and kind. They cleaned up everything. Not inexpensive, but MMSD has a program for pipe issues that does assist with the cost but you do have to use approved contractors. Heiden happens to be one of those contractors. After using them, I know why they are approved. They helped us in an emergency situation and I would highly recommend them.

I called for someone to come take a look at some water that was in my basement. It had leaked under…read morethe wall between the boiler room and the office next door. The guy that came was very nice, but his initial assessment was that the water was coming from the other side of the wall and he wanted to see what was back there. I knew this was impossible since there are no pipes in that office, so I thanked him for his time we had a nice chat on his way out. A few weeks later, the water softener died and poured water all over and back under the wall again. This was the culprit and my take on the plumber's inspection was correct. Some weeks later, the accountant from the company called and insisted on payment. I was very annoyed because absolutely no value was added during the visit. I did pay the balance because I understand that receiving a professional to your home on a service call does have an accepted base-rate or fee. I explained to the accountant however that this was bad form and would guarantee that I'd never be interested in calling again. I too work in the service industry as an onsite IT person (since '97) and I know full well when I've made a visit that shouldn't be billed. And my rates and relevance are exactly the same. I'm writing this both to make sure the marketing team over there have a talk with the accountant, and to point out to the owner of Quick Fix that I spent $18,000 on the replacement boiler and water heater. Pissing off customers over $75 really can be expensive.

Courteous and competent. Very happy with the service provided, I wouldn't hesitate to recommend to…read morefriends and family.

Been using McCoy's plumbing service for 33 years. When I call a plumber I usually need them that…read moreday and Dave, the owner, has always made sure that he or someone who works for him comes within hours. Always good service in a timely fashion. P.S. They installed gas piping for my stove 32 years ago and never had a leak or problem.

Unprofessional, unreliable and had to hire a different plumber to not only fix this company's work,…read morebut to also finish the job correctly. I hired McCoy Plumbing for a high-end basement remodel. They did a decent job on all the rough plumbing - moving water heater, moving gas lines, putting in the piping for my bar sink, bathroom sink and shower. Then came time to finish the job and install my fixtures. I came home from work excited to finally see my completely finished basement, only to find that instead of the high-end fixtures there were some cheap, apartment-grade faucets installed, and no shower whatsoever. Turns out that the owner never even ordered the fixtures and just tried to install some cheap crap without even saying anything about it. He then got very upset when we demanded that he order and install the correct fixtures. This was supposed to delay the finishing of our basement by 4-6 weeks, however as that time drew nearer he became very unresponsive. There was a complete gap in communication for over a month beyond that 4-6 weeks with some ignored messages in between. In the end I ordered the parts myself and in doing so found out that he had installed the incorrect valves in my walls - which at this point had already been closed up. I ended up having to hire a new plumber to open up my walls, install the correct valves, and properly finish the job. I would not recommend this guy to anyone. I can't believe that he purposely installed the incorrect valves in my wall without telling me, installed cheap faucets without informing me and then had the audacity to get angry with me when confronted about it. Just an awful experience all around. Delayed my finished basement by over 3 months.

We are in the process of remodeling two bathrooms. Gavin and Avery came out to install the…read moretoilets. Great individuals! Smiles on their faces, great personal skills, and excellent workmanship. I'm super excited that Avery is coming back to hook-up all of the sinks. If you're looking for a plumber and want to get great service for what you pay, then I highly recommend calling this company for your plumbing needs. I would be remiss if I didn't mention Mary who answers the phones among other daily tasks. Great communication! Kerry

The plumber (Jesse) diagnosed the problem (intermittent low water pressure) and fixed it within 3…read morehours the same day (ancient water softening unit), replacing our old water softening unit. Fast diagnosis and fast repair, for a fair price. You can't beat that !!

Dillon was amazing! He came and fixed our leaks in record time, he made it look easy (though we had…read morealready tried ourselves 2x)- I guess that's why you call the pros. I've used Dickenschrauf for HVAC and plumbing now and both experiences have been stellar!

Had them redo a p-trap only. The intent was to have them add a drain pan, re-pipe to drain plus…read moresome HVAC work. Not sure what their setup is. The person they sent was nice and helpful but stated that he wasn't the HVAC guy; that's a different guy. Don't have any idea why they didn't send the HVAC guy since it was clearly requested that HVAC work was needed. He couldn't actually address the main need on the water heater (which is fine...it wasn't them that installed it), so I had him skip the drain pan and just do the p-trap which went fine. I emailed back out to get the HVAC guy - no response. So they ghosted. Because of (A) not sending the right people upfront and (B) not responding after the fact, there's no way I can justify more than three stars.

An underfloor sanitary pipe was clogged; could not use any bathrooms in the house without overflow…read moreon the lower level. Alex and Ryan were pleasant, efficient and professional. The work areas were cleaned up well. They lived up to Milestone's motto. Quality Conscious, Customer Focused Every Job - Every Day!

I thought everything would cost a little over a thousand but Chad fixed it and it all cost under…read more$240. The problem was with a no name faucet nozzle that got jammed up after my lead pipe was replaced. I've forgotten the name of the woman I spoke to but she was great as well. If I could give six or even ten stars I would and I'm not given to hyperbole.

Did exactly what was required Stayed on task…read more In fact saved time and money by pointing out that snaking out the main wasn't required Every thing works as it should Great job

Rick and Jason were fast and efficient with replacing my kitchen faucet and bathroom repairs. I'm…read moreglad I have a local plumbing business with years of experience to meet my plumbing needs. I will definitely use them again if needed.

The staff was wonderful to work with. Very courteous and explained the issue well. Great price too.read more

Grezinski Plumbing made our pluming failure a lot less unbearable. After speaking with large…read morecommercialized companies and finding that they contract everything out so you have no idea who will be arriving at your home , it was more than refreshing to know that the gentleman that answered the phone, Michael was the one actually coming out to do the work. Unlike the big 1-800 companies he was polite and empathetic to our situation. He came out the day we called, even when we called late in the afternoon and his pricing was more than fair! He made sure that we understood every part of the procedure and was extremely thorough. We cannot thank you enough! You truly made this disaster less traumatic, it's great to know that there are still decent businesses out there that aren't out to rip people off. We have found a plumber for life! ~ Beth & Derek Muskego, WI