I had really been looking forward to trying this place after passing by for the past few months. I stopped in after an intensive day of testing, was seated, and then completely ignored. Not one person came over to greet me, offer water, or take my order. I waited for more than 25 minutes with an open menu in front of me.
I eventually walked back to the hostess station and asked to speak with a manager. One employee left to get him, while the other simply shrugged his shoulders and looked at me as though I was not supposed to be there in the first place.
When the manager finally came over, he offered his hand and said he was sorry for my experience. However, he first asked where I had been sitting, so I showed him the table where my open menu was still waiting. Instead of attempting to resolve the situation or invite me to stay, he simply walked me to the door.
Edited to add: I actually waited longer than 25 minutes. I did not begin keeping track of the time until I noticed a server taking someone else's order. Since it was my first visit, I had been focused on reading the menu and did not initially realize just how long I had been sitting there.
I will not spend my money at--or recommend--a place that made me feel as though my presence and business were neither wanted nor valued.
Message received loud and clear, Momento. read more