Drinks 4/5
Service 4/5
Storefront 4/5
I happened to be next door when this place first opened and saw the line out the door. After a few weeks, I dropped by to try it now that the line has died down a bit.
Don't be daunted by the crowd - most of the people are waiting for their drinks, which seems to be the hold-up. There are two ways to order - at one of the two digital kiosks or at the register. I recommend the register if you know what you want. I took a while browsing through the kiosk and I could tell people were getting mad. And then I couldn't even finish my order because it wouldn't let me add a drink. Probably user error.
After putting in my order at the register, I sat down to wait, and there was a screen with orders that were ready or in progress. It took 30 minutes to get my 3 drinks - not because there weren't enough people making drinks, but because there was only one expediter. Drinks were just piled up on the counter and the one lady bagging the orders couldn't keep up. By the end, I realized my 3 drinks were just sitting there. You really just have to watch the process and go up there and ask for your drinks. Otherwise, they just sit there.
Also, with all the people waiting for their drinks (standing and sitting), it started feeling a bit claustrophobic inside.
I ordered the Jasmine Apple milk tea (50% sweet) and thought this was the best of the bunch (5+/5). Never tasted this flavor before and agree with other Yelpers that this is refreshing and not too sweet. However, my drink was a bit watered down, since it was sitting on the counter for a while.
Also tried the Dancong milk tea (50% sweet) without knowing what dancong is, but it's definitely a very distinctive taste. Almost tasted a bit like barley to me. It wasn't my cup of tea, so although it wasn't bad and could taste the quality, I give this a 3/5.
The third drink was of course the White Champaca Matcha Milk (70% sweet). Mainly wanted to try out the Matcha, and this was indeed a rich and frothy matcha (4/5).
As others have noted, the drinks here a bit pricy - $6.99 for the standard medium. What I liked the most were the fancy straws. When I first looked in the pretty pink bag, I thought the "straws" were just stir sticks and was a little upset that there were no straws. But upon opening one, I found a that it was 3 mini straws bundled together, which was fun to sip through. The price is probably also reflects the nice cup lids, with the pop top openings. The re-usable pink bag houses lined paper cup holders at the bottom, and the inside is insulated - I'd probably come here just for the bags!
Now that I know I like the Jasmine Apple milk tea, I'll just download the app and order it ahead of time. I found that single orders were called faster, as the expediter didn't have to line it up to "wait" for the other drinks.
As others have noted, the drinks are not very sweet but 50% was still good. I'll try lower next time to see. read more