THEY CHANGE PRICES WHENEVER AND CHARGE WHATEVER! FALSE ADVERTISING
ETA to the owner's comment:
As mentioned in my review, when the worker specifically asked what service I'm looking for my daughter, I specified that it was color change only. So your response goes to show that not only did your business increase the price and not notify the customers up front and charge a higher fee later, but you overcharged for the incorrect service as well.
I never said the $37 was for one service, it's clearly printed on the pic of my receipt it's for two services: hands and feet.
I also clarified in my review the $17 was also for two services: hands and feet, again.
Regarding reusing the nail files/buffs: when she clipped and filed down my nails in the beginning this day, it had nail polish on it already. Hmmm, where did that come from?
Honest business practice also means accepting your wrongdoings and fixing it, not looking for reasons to deny and make excuses to justify.
Your false advertisement of prices goes against the law, perhaps this is a wake up call to review them.
I used to come here since the first day they opened their shop as I'm a local.
I've been coming here many times, sometimes even with my daughter, and always left happy, until today.
When I first brought my daughter here, they charged $10 to do regular nail polish on her hands and feet.
The second time I brought her back, they charged $15. I didn't complain or question the price difference. Whatever.
The third time, which was today, they asked if she's only doing color change or manicure/pedicure. I asked what's the difference, she explained color change is just painting polish and manicure/pedicure is cuticle care and nail clipping/filing. I said no, just color.
We get done and they bring me her bill, total of $37. I questioned the price difference, as their menu shows $17 for the total. The lady from the front comes and tells me they just raised their price last week and walks away.
I grab the menu book which still shows $7 hands $10 feet for kids under 10.
I said the advertised prices are not updated.
She said they "just haven't changed their menu, and offered to show me the pricing that increased on their system".
I told her that customers look on the menu for prices not the POS system, and you should've disclosed up front that your prices increased before we decided to get my daughter's nails done.
I asked if the pricing on adult manicure also has increased, she said no. Just the kid's pricing increased.
How convenient that you happen to only increase the kid's pricing. Also, $37 is double of the original $17. That's more than a double price increase!
The law requires merchants to disclose accurate prices on their menu, and if their menu is not updated, they're required to disclose the current pricing up front.
Whatever, I'm sure that's illegal and falls under false advertising, but I went to the front to pay for it anyway to not make a scene.
She requests cash/zelle payment. I said I don't have cash and pay with my card. She says there's a 3% card fee but she will waive it this time. I said it's ok, go ahead and charge it. I ask to leave the tip on my card, she said "oh you have to tell me before. If you wanna leave tip on your card I can charge your card again just for tip".
I ask if I'll be charged 3% fee again, she says yes.
First, she knew I had no cash. She should've said the tip needs to be added before I pay. Other shops ask if you want to include tip if their system doesn't have an option to add tip after.
Second, she'll waive the 3% the first time, but not for the tip?
Lastly, the shop needs to either not have prices disclosed on the menu, and if they will, they're required to update menu when price increases, not just charge whatever they want, whenever they want. Customers expect to pay a price that is advertised, and not be hit with a bill that is more than double of the amount disclosed on the menu.
I walked out upset and disappointed, I'll never come back here again. There are too many other local nail shops that run their business with integrity. Don't waste your money here. Their shop is nice and fancy, but zero honesty and they reuse their disposable nail files/buffs. read more