My experience was quick and extremely friendly. This probably has been one of the friendly experiences I've had not just at Moe's but any fast food restaurants in the past five years. The hiring manager did a great job with hiring. Everyone showed a high level of friendly welcoming attitude even the staff on break. And the food was good too :) read more

Staff is friendly. The food comes out quick, but the portions are a little light lately, and it can be inconsistent for the quality.

The young man working was very friendly and helpful but overall the flavor of the food just wasn't what I have gotten before when I've had Moe's. Maybe just an off day‍ read more

Moe's Southwest Grill - a close up of the sign - Tex-Mex Near Me - Suffolk, Virginia

The food was bland and Can toy believe they don't have pork anymore????? Oh Lord, Jesus! Why no more pork??? The steak tasted old and I asked for the chips to be hot but they were cold and super salty. I ordered the "Moe Meat" bowl. It lacked flavor to be honest. I am hoping it is just this location that had bland food. Taco Bell has more flavor in their tube beef than this place. I brought it home thinking I could doctor it up. But I may just trash it and move on. The service was meh. They don't smile as if they are happy to see you. It would be nice to get a smile for the price (2 combos, add guacamole and queso for $46). I will say the salsa bar was stocked and it was clean. The drink section was pretty clean, too! The place had a nice ambiance to it also. No complaints ya there. But pricey for the lack of flavor. They have gone down in my opinion. They used to have great atmosphere and food! read more

Moe's Southwest Grill - Moe Meat bowl - Tex-Mex Near Me - Suffolk, Virginia

Ordered a burrito and got something completely different. Like what? Second time trying this location and second time a fail read more

Moe's Southwest Grill - Not a burrito... - Tex-Mex Near Me - Suffolk, Virginia

So not one employee had on a mask, while serving customers who weren't wearing mask. South Suffolk, Va is the worst city for quality restaurants and the citizens of Suffolk still spend their money in these establishments. You don't believe this city sucks along with this MOE's, just look at the ratings of the restaurants on N Main St. The service at this location is the only reason they got two stars, the employees were nice, polite and helpful. I ordered chips, guacamole and cheese dip. Yep that's it, everything else had been breathed and talked over! read more

Slow service and attitude like you are over worked. Please understand you are in good service and get paid as such.

I love Moe's. It's like a every Friday thing for me until about two weeks ago when this teenager comes in carrying his pet dog, and before you say anything, it was not a service dog. I know people love their pets, but it's some places they don't belong. After a while, he got tired of carrying him and put him on the floor. Needless to say, that was my last time in Moe's on North Main Street in Suffolk. read more

Moe's Southwest Grill - A customer with his pet dog - Tex-Mex Near Me - Suffolk, Virginia

If you want a place that closes 10-15 minutes early and watches customer after customer knock on the door. Including one who obviously ordered in advance and almost gave up. Then this is your place. The 'whatever' atmosphere and half measures will of course be to your liking. Im sure that they will try to blame the rona but we are all tired of that excise because at this point, that is what it is, an excuse for lousy service. What a disappointment. Sadly it's been par for the course. read more

Great spot on Main Street in Suffolk. Employees are friendly, restaurant is clean, and the food is always good! I'm a fan of the John Coctostan quesadilla! They are willing to add any and all ingredients to it, so you can add beans, rice, or other veggies. Very good and very filling. My wife loves their burrito bowls with guacamole and queso on the side. The free chips and salsa bar complete the meal perfectly. Also, make sure you go on Monday's to get a free upgrade to a meal! You'll get a drink included for the same price. My biggest concern is the parking scenario at this location. It's not very easy to get in and out of due to the stoplight right by the entrance. You may want to park closer to Panera since it's out of the way and won't be as busy. read more

See all

I normally think of Moe's as a 4-star food option: pretty good food with pretty good service. However this location went above and beyond in terms of service by cooking fresh tofu for a member of my family instead of serving food several hours old and comping some qeuso while we waited. Thanks! read more

This place is filthy. Food under tables, lids and dirt on floor beside soda machine. Food tasted awful. Broken table at our booth. Another booth didn't even have a table. Sticky tables and seats. Lettuce was slimy. read more

great visit. Riley was very helpful as me and my husband was indecisive about what we wanted to order

Dropped in for a late lunch and wow what a change. The dining area is clean and bright and maintained. The item choices appear to be fresher then before. The staff are attentive and pleasant. Sometimes new leadership is what is needed. read more

Walked out! Young lady making food kept touching her selves with gloves on and touching food. I asked her to change her gloves, she did. With gloves she used to finish making the order in front of us she cashed the customer out with the same gloves on. Started back to make our food and we left. The place is not very clean. We dodged some illness. read more

We enjoy Moe's back home in Florida, and ventured here on Wednesday night for the local kid's night. The staff behind the counter was very friendly, and recognized my oldest's family as regulars. Food was fresh and hot and served promptly. One of the kids spilled their Queso shortly after arriving at the table and they promptly gave them a new one, no questions asked. Unlike most fast food restaurants, they actually came by the table a couple of times to ask if we needed anything and if everything was okay. Don't see that very often in fast food. Yes, Moe's is a chain, but for a quick good lunch or a fast dinner while out running around, it is one we will frequent as the food is always fresh no matter when you go. read more

This is my third time eating from Moe's but my first time eating in. The food is very good. Love the salsa. It's a lot like the one I make at home (I ate the three bears medium). The music was loud and annoying. When the staff can't hear you very well, the music is too loud. The food I give a 4 but the experience in the restaurant I give a three. read more

Moe's Southwest Grill - Tex-Mex Near Me - Suffolk, Virginia

I wasn't impressed with the Suffolk, VA location on Main Street. The establishment could have been cleaner and the food fresher. This location needs work, my money will spend elsewhere. read more

Went in last night. Ordered burrito meal kit. Ryan the Manager is awesome. He made sure I got everything. Added a few more burritos for me. A lot of great food for the money spent. A lot better than the taco joints and the so called Mexican restaurants down the street with high prices and less amount of food to cut corners. Happy New Year to all of you at MOES.'''''' read more

Too bad you don't really stay open until 9p..... goodbye Moe's. Working all day during COVID..... and this..... And apparently if I don't write enough, this review won't post.................... read more

Moe's Southwest Grill - Too bad they don't really stay open until 9p.... goodbye Moe's - Tex-Mex Near Me - Suffolk, Virginia

The three gentlemen working at noon on Memorial Day were more than exceptional! They were friendly, joking, empathetic, and I could go on! My kids said they wanted to come back cause they were super nice! Wish I would have gotten their names but they deserve a kudos! Food was delicious as well! read more

Surprisingly they give a good amount of food for the price . And they actually put a little heat to my burrito and had a little crunch to it. They were friendly and nice I wish they had more options on the green side I like just about everything else about them. read more

Food is usually OK. Cold tonight. Rice tasted like it had been sitting out a while. Stingy on the veggies and guacamole. I'll stick with Chiptole. read more

Very disappointed in this locations lack of attention to detail! I have eaten here in person many times with no problem! Tonight however was a different story. I was working late and decided to place my order through the app, and my husband went and picked it up. (He did not check the order before he left the store). I had chosen the "make it a meal" option for my bowl, and had paid extra for a Cup of queso! However, when we unpacked the bag, we only got a side of queso!! I double check the receipt and sure enough, it says a Cup of queso. I'm disappointed that I paid extra for more queso and I didn't get it! Also, my husband did not want beans in his burrito, and it had beans in it! read more

Moe's Southwest Grill - a receipt and a bowl of sauce - Tex-Mex Near Me - Suffolk, Virginia

This has got to be the worst Moe's I have ever had. For some reason I've given them a couple of chances of getting it right, and each time the food is worst than the last. I will never ever waste my money at this location again. Food is just horrible, and taste like it's been season with dirt. If I could give 0 stars I would read more

The service wasn't bad and the staff was friendly and fast. The food however was not up the the usual quality of Moe's. The meat was very greasy. The salsas all had some of the same taste as though someone has used the bowl or something to make them without cleaning. Not what I expect Hopefully this was just a one time experience and things get better as I usual have a good experience here. read more

See all

This was my first Moe's visit. I went on the recommendations of my son and his girlfriend. It was not busy when we entered and I think every employee said Hi, welcome to Moe's. High five to who trains at this store. They were top notch and much better at customer service than more expensive resteraunts. The food was fresh and made with every little request The place was spotless. The only some what of a complaint was I did not care much for the pico de gallo. It was lacking flavor for me. I ordered queso that was well worth it. Bottom line I will go back again..and again. read more

Huge shout out to Brian Hollowell and the crew at Moe's Southwest Grill in Suffolk in Main St. They provided a catered meal for the nursing staff at Autumn Care of Suffolk to honor their hard work during this pandemic. The food was excellent, hot and ready on time. It was pouring down rain when I arrived to pick it up and the staff explained everything and how to set up the trays and provided sterno. The guys carried it all to my car and could not have been nicer or more helpful. Thank you for your kindness in celebrating our front line workers. I was always a fan of Moe's and encourage everyone to eat at Moe's. Thanks Brian and the whole Moe's team read more

I love Mexican food and a fast food place that has a fajita salad is up my alley. You walk in and immediately notice it's clean. A plus. Then you see the glass encased counter with the familiar corral bar. Being my first Moe's experience, i was not sure where to order at end of counter or at register. So i decided to proceed until stopped. I made it to the register and ordered one fajita chicken salad from selection on board. A pretty confident price of 8 bucks should make this a super salad. NOPE. Nothing fajita about it except the chicken 5 strips of it (kind you pick up from grocery store). The size is same as Mc'D's. They offer a salsa bar of three kinds. Meh. You are handed your cup for self serve Coke products. The do offer wi-fi, staff was very friendly and service was quick, but value is severely lacking. I can get a better salad at lunch for same price at Cazadores down the street. read more

My review is going to be on my recent catering experience and food quality. I recently ordered Moe's to be catered to a large group at a meeting I was attending. I placed the order several days in advance with no issues. I called the day before to confirm the order and the guy was super helpful and confirmed my order in detail. They delivered the food right when they said they would, and the lady set everything up. Which I can imagine would be stressful for her as our meeting ran over and was still going on while she was unwrapping aluminum foil and setting up lunch. I quickly received a phone call from the guy I had confirmed with the day before apologizing that they had mixed up my order with another and while all a majority of my order had arrived, all the toppings were still at the store. But he said he had already sent another driver out to bring me that stuff so it shouldn't be an issue. The second driver got there about 5 minutes later and the entire lunch was set up. I honestly would have given this a 5 star review had it not been for the mix up with my order. And it didn't delay our lunch since out meeting ran over, but it was a huge inconvenience to me having to constantly get up and answer my phone and to let people in/out of the building. The food was amazing as usual, and I was BLOWN away at the amount of queso we received. I ordered for 30 people expecting a small portion of their amazing queso, but there was a massive tray of it. Which was good because everyone poured it on everything. I would definitely recommend Moe's if you are looking to cater an event, while I had a small snag with mine, it was really minor that they caught right away and had already fixed when they called me to let me know. read more

Dirty. Not clean. Poorly kept. Go elsewhere. Food prep area was understandably messy even though they were not busy, they could have been busy just before we arrived? While making our food, they slide it down the food prep area (which was pretty dirty) which I wasnt worried about until the clueless girl at the end (who handles money & your food) picked up the dirty bowl & smashes it down right on top of your chips! Yay. Really?? Gross. Roof leaking right at the end if the counter where you finish paying & turn to try & sit down. Water dripped right out of the ceiling into my salad. Yay again. Gross!! And how about cleaning up the water instead of just placing a sign there?? Now that I have ceiling water in my salad & goop from the bottom of my bowl on my chips, do you think we could find one single clean table to sit at to eat? Nope. Floor was filthy. Tables were all dirty. Cleaned one for ourselves... why?? We should have just left... But wait, one final negative! No forks. Yep that's right, after all that they let us order salads knowing they were out of forks (cause they wrote a sign saying sorry... ) so I couldn't even eat my salad! They had plastic knives in case you wanted to make fun little chopsticks? Really? Manager doesn't just run across the street & spent $2 on a box of plastic forks for customers to get through the evening?? Where is the owner?? Who is managing this place?? I complained but the guy blew me off & disappeared into the back never to return. Never again. Avoid this Moe's. Dirty. Very dirty. Gross. read more

Food was alright. Big man in the front was really rude and not helpful. Lady with the cool hair and fella at the register with purple hair were kind and helpful. But that guy just made the experience start off on a bad note. Won't be back at this location.. read more

I really love this Moe's location. We come almost every Sunday for their kid's night. The staff is always helpful and pleasant; they always have a smile on their faces. This last visit we came after doing some shopping and since I'd recently had brain surgery I was slow and sluggish and easily confused. I went back several times for things I had forgotten etc. NEVER ONCE did they get upset or frustrated or impatient with me. One young fella that's worked here awhile (won't mention his name publicly) is so awesome. He's happy and clever and authentically nice. I always love seeing him here because I know he will be kind as we wrangle kids and orders and the mass confusion that comes with having picky kids who are also Autistic. Never once have I left upset. Truly a 5 star experience every time. read more

Kids eat free on Sunday. I am also figuring out that you can eat fairly well here as a vegan while getting some of the menu items without chicken or beef. In addition, I like to eat the tortilla chips and try the different salsas. This particular Moe's was clean and the staff very friendly. read more

We live in North Suffolk & traveled out to this location because we were craving Mexican but something different than our local spot. The team was nice (enough) but after seeing the guy put only one scoop of chicken on my "alright, alright, alright" nachos, I asked for extra chicken. The guy told me I would have to wait for more (chicken) to cook & that it would cost extra. I agreed to pay extra but felt pretty certain that I would just end up with the amount that was supposed to be on them. In my estimation this was correct. I am the General Manager of a local cafe, & from what I can tell is that this team is unmotivated toward the brand & restaurant for which they represent; no loyalty to the company signing their paychecks. Unfortunately, my family will not return. read more

Out of all the Tex-Mex Burrito places, Moe's is my favorite. I am so happy that they opened one in Suffolk. The store in Suffolk lives up to the Moe's experience I expect. The servers are friendly, quick, and not stingy on the meat. Take out bags are packed with free chips. (I don't understand how the other places charge for chips. Everyone loves free chips!) The salsa bar is definitely the cleanest and best maintained out of all the Moe's I have ever been to. This location has plenty of inside seating but like all other Moe's I have been to, avoid the Sunday rush. I am pretty sure that Sunday is the day they turn on the Moe's crave ray or kids eat cheap, one of the two. They also have one of those cool coke machines with the touch screen and a million choices. Love it. This place is a hunger destroyer. read more

Do not order delivery from this place. They miss simple details.I ordered a family taco kit, it's like build your own tacos. We specified no beans and beans came with the order so it wasn't a big deal. Then went to put tacos together and there's no tortillas, how do you eat tacos with no tortillas? This was a problem. So if you don't want taco salad, you might want to try something else. read more

I absolutely love this food. I had the chicken homewrecker. I like this better than the other guys because they have more of a selection of topping for the the burritos and the chips and salsa come with your food and you don't have to pay extra for them. I come here atleast twice a month and I am never disappointed. read more

This Moe's was extremely disappointing. The portions were so little for the price I paid. The chicken breast was cold and tasted old. Normally I get really good burritos, but today it was all disappointing. I expected better. read more

My experiences have definitely improved here & it's become a regular place to go because everyone likes something, including my oldest son who has a rare disorder & limited diet. They definitely seem to have found their stride & it's nice to have another kid-friendly restaurant where we can *all* eat. read more