We continue fans of Moes' queso and prices, however, recently had a poor experience here. The quality of service and food (specifically the burrito and bowls) greatly declined. I had placed an online order at 12:46 pm for pick-up at 1:05. The order wasn't ready until 1:26 pm. The order was messy and missing several servings of chips, chipotle ranch, and salsa. The chips that were included were crushed by the burrito and queso. Plus the burrito opened and spilled through the foil and bag into my car. Despite being told the order was waiting on the salad bowl (which took the extra 25 min), the salad was messy and soggy. Overall, we recommend the chips and queso and do not recommend ordering online. The burritos or bowls may be good if ordered at the counter and consumed at the restaurant. read more

Moe's Southwest Grill - Salad with Tofu and many toppings - $8.39 - Mexican Near Me - Garner, North Carolina

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Greeted immediately upon entering. Food appeared freshly displayed. Staff was friendly. Unfortunately it wasn't as tasty as expected. The manager visited our table to ask about our experience, I shared i was pleased and he remade my meal. Thanks David. Truly appreciated his attention to the patrons and our needs. The second meal was much better. While sparsely decorated it was cute decor. read more

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Welcome to Moe's. I stopped in to grab lunch here and ordered the homewrecker bowl with a drink and a side of queso. I chose the adobo chicken for my protein on top of cilantro lime rice and black beans topped with various toppings. It is a good portion but the food was just okay. read more

Moe's Southwest Grill - Mexican Near Me - Garner, North Carolina

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We order our food. The white meat wasn't seasoned at all and the queso wasn't hot. The general manager, David took care of us. Thank you.

I found hair in my food and I get that it happens but their hair was in a little claw clip and not pulled back all the way. Easy fix. Service was quick and good though. read more

Food was average as expected. Staff was friendly. For a white meat chicken burrito, side of queso, and a coke, it was $19. That took it from average to two stars. Very expensive for fast food. read more

The food wasn't good. I dunno if its because it's later in the day or what. The amount for almost 60 bucks to feed 3 people is absolutely ridiculous. I literally could go to taco bell and it would have tasted better and had more food. All the tables for the most part are dirty. read more

Let me start off with, I love Moe's! This location is just awful based on my experience tonight. Brought my family here for a quick dinner on the way home from spending the entire day, outside in a heat index of 109 degrees at a softball tournament. We are tired, hungry, and ready to relax for a few minutes and enjoy some good food. This was not to be. Ordered our food fine, but when we got to the register, our order of $53.04 was declined on my debit card. I immediately assume it is me, even though I know there is $4000+ available in my debit account. Switch over to a capital one CC with $5000 limit, declined, discover, $15000 limit, declined. Now I know it is them so I tell the girl helping me that it must be them. There is a massive line building up behind me, and she turns down the line and says "Stephen, this guy's card is declined and he is acting like it is us". I have never been so embarrassed or infuriated in a restaurant in my life. To make it worse, they tried the guy behind me order ($20 or so) and it went through with no issue. They tell me to go get cash, in front of 20 or so people and my kids. The guy who's card just worked offers to pay for my order and I can cash app him. He tries, declined. I leave without eating to go find cash, go to an ATM that then charges me just to get my own money because it is a 10 minute drive to my bank. When I get back, there is another family checking out, order is $108, declined. The staff decides to split their order up to get it under $50 and get it to go through. I get up there, pay for mine in cash, but they can not give me a receipt because the system is offline. I am reaching out to the general manager to find out who owns this franchise, and which other locations they own, so I can make sure to never step foot in any of them ever again read more

when we walked in it was absolutely packed so we thought we were about to have a fire dinner. The music was overwhelmingly loud. Then when we got to the counter to order our food it was filthy. We ordered our food. One of the workers named Chelsea kept touching her hair with her gloves on then touching the food which was SOOO unsanitary. She was also very rude when asking us questions and would not stop touching the food with her dirty gloves. The drink area was also disgusting and the food was very mid. Overall an awful experience never go here. read more

Love the service and the food. The flavor is consistent. Looking forward to next time.

This is the worst Moes location. Do not come to this location if you want actual portion sizes. I came in to order a burrito. The two ladies in front of us left the location because of how they were giving barely any food in the bowl. I saw there was maybe half a scoop of chicken and totally fair for them to leave. The portion sizes for this burrito was the worst i've ever seen. Half a scoop of chicken and rice. I asked for a little more and they seriously gave maybe 1/4 of a scoop more. The workers were rude and inconsiderate. Will never come back to this location. Management needs to look at who they are hiring because this is a horrible look on this chain. Next time I will be going to the competitors, Chipotle. read more

I can't say much other than a joke because even with double meat It's still harder to find any chicken than to find Waldo. I feel a red cross food ration has more stuff in it than this excuse for food in a bowl. Wouldn't even be worth it at half price read more

Moe's Southwest Grill - Moe Meat Moe Cheese Bowl - Mexican Near Me - Garner, North Carolina

Serving size was terrible. Everything that got put into my burrito was a half scoop even when I asked for more, still payed almost $15 dollars for it. Would not recommend. read more

15$ and I can see the bottom of my bowl? Lady with the glasses had an attitude like we forced her to be there. Should of went to chipotle. Definitely would of got more for 15$ read more

Moe's Southwest Grill - Mexican Near Me - Garner, North Carolina

Always hits! Great food, good customer service. Nice and quiet typically. Definitely recommend.

The service was about the only good thing about my lunch here today. I hadn't been in a very long time and hadn't realized how much the menu had changed. I settled with a Homewrecker bowl. The taste didn't hit for me, tasted too smoked for me. Will pass for something else next time. read more

Not enough chicken in my bowl and the guy that checked me out had the worst attitude and was disrespectful I'll keep coming back but if I have another experience like that I might change my mind read more

We ordered take out from this Moe's and it took 40 minutes for our food to be ready! Mind you - they weren't incredibly busy. The employee was just serving people who asked where their food was first, regardless of when they arrived/ordered their food. As a result of trusting their process and waiting patiently we needed up getting skipped and waiting forever for our food. To top it off, the employees had an attitude and our food was prepared but waiting on a counter behind the window the whole time. Won't be returning and I'd advise against anyone else going here as well. read more

Bones is pretty good good food, protein good customer service intensive the detail. The only thing is that the places many times all over the air-conditioning is not working, but that's about it. read more

i had one minor issue with my pickup order, general manager emailed me right away, and when i went back in, they remade it for me! they offered me a refund, but i was hungry so i took the remake. all in all a good experience because the manager was very kind! read more

I gave this place a bad review 7 months ago, but gave it another try. I was blown away by the improvements they've made since I was here last. Service was friendly and fast, dining room was clean, salsa bar was clean... everything had improved! And now Moe's has new sauces which made my bowl even better. read more

This is a horrible, horrible location. The workers can barely speak English and much less roll a burrito. The guac guy completely mangled my burrito to the point where its contents were falling all over the table, my pants, and the floor. Terrible management as well, they didn't even care about my destroyed burrito. Criminal! read more

We have these in California, but I never tried one. it was OK. Definitely better than Taco Bell, but not quite Chipotle. My burrito was jammed packed, but it was small despite getting the larger size. I'd return to try out a different item from the menu. I'm curious about their nachos. read more

- No forks. None in the building. - Broken ice machine - Partially functioning drink machine - Mediocre food read more

This place seems to be under new management and my experience here was drastically better overall than the previous visit. The staff was much friendlier, the food was all made to perfection, or at least as perfect as moes gets, and the dining area was much cleaner. Im happy to see that things here have improved. read more

0/10 This is for the location in Garner Nc Today I ordered 4 burritos and the labels on them was incorrect so the wrong burritos were given out. Went back to try to get the 2 that was mixed up replaced and got accused of switching the labels. The lady had bad customer service and a attitude. read more

I recently stopped by here for an afternoon lunch. And the line was very dirty looked like they hadn't restocked or stopped to clean anything up . I had to ask the woman for fresh rice then I told her light rice, She proceeded to scoop plenty more rice than I wanted, and the scoops of chicken were burnt. The tables were filthy . you basically had to clean the table yourselves to sit down. there were crumbled up chips all over the floor by the ice machines and half of the sauces were out. Definitely need someone on the floor continuously cleaning up and making sure items are stocked up . read more

I used to like this location but I went last weekend, first time since the pandemic started and the food tasted odd, like it was old, it didn't look good either and I didn't finish. The cashier had her mask down around her chin. Customers were not abiding by social distancing. I won't go back anytime soon. read more

Moe's Southwest Grill - Mexican Near Me - Garner, North Carolina

I am very displeased. At the start was Covid I came to Moe's & got my usual. When asked what type of meat I wanted I stated, Pork. She stated none had been made & gave me the option for it to be made fresh or choose a different meat (very politely) Today I went in and got a Taco. Was NOT asked soft or hard shell, was given soft & when stated I wanted hard the lady got an attitude. When she asked what meat I wanted I said Pork and with an attitude she stated "we don't have pork" so I waited for her to ask if I would like for her to make some (like my previous visit) to which she gave me a blank stare. When at the cash register to check out I was charged for an extra drink & found a hair in my salsa. Must be new employment.. & needs to be fixed. read more

Terrible. Dirty, poor service. There were 7 people working and my husband and I were the only ones in the restaurant waiting to be served. It took them about 5 minutes for service. They were out of half the toppings, and everything looked like it had been out for a while. We Will never go back. read more

Best Moe's ever. Just as good as Franklin TN. My wife got the junior burrito and I got the three brothers. Very, very good. Quick ordering, and my wife was impressed with the man making her burrito, as he flirted with everyone! The restaurant needed someone to clean tables, but it was lunch and they were super busy. We forgave them. read more

I have lived nearby this location for two years now, so prior to any Covid issues. We keep trying to give this Moe's chances, but I think I'm done considering EVERY time we do an online order, they haven't even started it after giving them ample time and frequently the orders are messed up. Today they left the chicken off my salad- the literal first option to pick on the menu is the protein. I hate to sound like a Karen, but y'all need to contact John Taffer to do a Moe's Rescue or something because this is a sinking ship. I tried to do the online survey listed on the back of the receipt and apparently Moe's is tired of feedback because when you go to the link it says they are "no longer accepting online feedback". Catch me across the street at Chipotle, y'all! read more

Moe's Southwest Grill - Chickenless adobo chicken salad- whomp whomp - Mexican Near Me - Garner, North Carolina

Only giving two stars because the employees have been nice. The store is filthy, no white rice, salsa bar is disgusting, and my chips are so oily they aren't even crunchy. Why anyone would invest in a franchise and let their restaurant operate this way is beyond me. This place is in a very high traffic location and should be booming. If you are considering this place, save yourself the trouble and go across the street to their direct competition, which is always fabulous! read more

Awful service during Covid 19 phase 2. Ordered online and went to pick it up, food sat on counter for 20 minutes while they took other orders. Very unorganized. Poor quality food. Hard tacos fell apart in our hands. Had to eat them with a fork like a taco salad. Most employees weren't wearing face masks. On a positive note, we got enough chips to feed a small army. read more

Disrespectful staff, poor service, waited 15 minutes for some one to take my order (2nd in line) and still no one bothered to take orders so I left. read more

Nice place to grab a bite to eat. Good service and pretty clean.good for lunch and good Mexican food. Will come back for sure. read more

If I could give this a zero star I would. This is not the first time I've had a horrible experience, I went to order something and then the person tried charging me way more. I said something that the price was too much. I pointed it out in the board and they kept making up some "up charge" that wasn't there. We went back and forth, and they would budge. They were making up and I think stealing from people. On top of that crazy stuff, the people weren't wearing gloves when they were getting food. I was so discussed by the entire experience. I called after and tried to talk to the manager. The manager hung up on me multiples times saying that they wouldn't talk to me. Do NOT go to this location!! read more

Food looked old on the line and tomato's and Guaq taste rancid . Manager was wearing his mask around his chin while making people's food. We were given a full refund when we asked for one. Will not be coming back. read more

0 for 3! My coworkers and I have tried this place 3 TIMES and NONE have been acceptable. The new staff are not trained enough to handle the rush of Moe Monday, I had to raise my voice just to clarify I wanted a bowl and not a burrito. After all that I still only got half a scoop of ground beef!! I can assure you my coworkers and I will not be back. read more

This Moe's always seems crowded so I've only been twice. My daughter frequents here a lot and she loves it. I was warmly and loudly greeted upon entering which I'm guessing is the normal. The staff was a little more inviting than another location I frequent, but they do seem to take more orders than they should just to get the crowd down. Which I wish they wouldn't do because I feel rushed. The store could use some tidying up and someone cleaning tables to prepare for incoming customers. The food was better and a lot flavorful than before. It's one of those if in the area and have the taste for it I would stop by, but not making a special trip " just because". read more

Moe's Southwest Grill - Smokin' Chicken Burrito Bowl. The top smashed the food down. - Mexican Near Me - Garner, North Carolina