I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service,…read moreboth on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle.

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

Excellent service!!! I got a 2010 volkswagen jetta and I…read morelove it!. Thanks for all the advices and recommendations. I'm super happy that I could buy my car in this dealership, they gave me a 1 year guarantee and Al was super nice and answered all of my question.

I came in with my Audi Q5 repair. They did an amazing job!!! Very impressed! The staff are friendly…read moreand helpful as well.

I strongly advise others to avoid purchasing a car from Car On…read more I had a very disappointing experience with Car On Auto Sales at 1700 Cyrville Rd, Ottawa. The issues began after the purchase. Customer service has been very poor, especially once the sale was completed. Concerns are often left unresolved for weeks, and it feels like you are constantly waiting without proper follow-up or support. We purchased a warranty, but later found out that basic issues such as heating and cooling are not covered, and even diagnostics are excluded. This was not clearly explained at the time of purchase, which was frustrating. The service centre experience has also been disappointing. Booking basic maintenance such as an oil change has been inefficient and slow, with limited availability and poor scheduling coordination. On top of that, after a service visit, there was damage found on the vehicle, which added to the frustration and lack of confidence in their handling of the car.

** BEWARE OF CAR-ON AUTO SALES **…read more I purchased a used car from them late October 2023 and within my first few days of ownership I discovered the car has issues. A worn clutch throw-out bearing (aka thrust bearing) and a non-functioning rear defroster. Dealer made me wait a week to see service. My purchase included a 30-day money back guarantee if not 100% satisfied, and a 90-day power train warranty. Service checked, but said there was nothing wrong and sent me packing. Both issues persisted so I called again, waited another week for service. Again, I was told nothing was wrong and the squealing sound is normal. The rear defroster felt warm to their 'touch' so they did nothing. It never worked. I cannot drive an unsafe car so opted to return it as I was within my 30-day 100% guarantee window and I was not 100% satisfied. They charge 15% re-stocking fees, safety check fees, detailing fees, de-registration fees and mileage fees which effectively meant they robbed me of over two thousand dollars to returning the car. Read the fine print people! I had bought new winter tires and rims from another garage a week after taking delivery of the car, and these were on the car when it went in to service the 2nd time. I of course returned the summer tires and hubcaps when I had them re-purchase the car. Once returned, it took me a week to have this dealer return my winter tires and rim. Horrible situation! The bottom line is Car-On offers a 90 day warranty but won't honor it. I would avoid this place at all costs. Staff only use first names, they never call back, they refuse to provide an email address or even give proper paperwork to buyers. Customers are given no record of any service under their warranty so cannot prove anything. I am sure they would deny ever having looked at my car. I so very much want to leave zero stars! Treating customers with total disrespect like this is wrong and I reiterate ** BEWARE OF CAR-ON AUTO SALES **.

I purchased an F150 from this dealership in nov 2014. Chris Ward, sales rep was incredibly helpful…read morein finding the perfect truck with which to surprise my husband. He responded to every email, text and call and gave me an excellent price. Having approached another dealership in Ottawa and immediately understood that if I wasn ready to sign for the vehicle they wanted me to buy, I was of no value to them. Emb run Ford came through for me and I recommend them to everyone. Thx again Chris

We needed our gas tank replaced, and all our regular mechanics were backed up for weeks and months…read more George at Preston Street was recommended...I called him, and then went down and met him. What a nice man, and he was very earnest and sincere about the work, timing and cost. I felt he was working with me to get the work done, and he did an excellent and fast job. And there was an issue with the new gas tank installed, and he went out of his way to deal with it. Thanks, George!

Gabriel and his son run a top notch business. This is a mechanic that I can trust to do quality…read morework, at a fair price. They understand their client's needs and don't take advantage of their mechanical ignorance, charging you for work you don't need. They even took the time to teach me a little about the issues with my car and it's parts. Highly recommended.

Sebastien Campeau is a terrific sales consultant. He is so personable and relatable and truly gave…read moreus the best possible experience at buying our vehicle. He is thoughtful and helpful and just a wonderful young man. Everyone at this dealership was very friendly and happy to chat. Too bad it's so far away from our home.

Sneaky, liars, unprofessional. Don't trust a thing these "mechanics" tell you. They made me replace…read moremy catalytic converter when I simply needed an oil change...5200' later a year goes by and they now tell me I need to replace it again. This is only 1 example of many times they have screwed me over!! They clearly see I'm a woman and tell me to pay for a bunch of stuff I don't need