Poor scheduling and communication from Ottawa Honda Service My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car? read more

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot, specifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS. read more

My husband and I bought a new 2025 Honda CRV Hybrid recently from Ottawa Honda. Our salesman, Alex Estaphan was a pleasure to work with, during the negotiations, the purchase, and the pick up of our new vehicle. It was a no pressure purchase, with him allowing us to decide what we wanted and needed. It was a stress free experience. We highly recommend Ottawa Honda for a purchase, and Alex in particular as a salesman. We would definitely purchase through him in the future. We are very pleased with the Hybrid. The gas mileage has exceeded the industry average and it drives lives like a dream. T & E Janes read more

Avoid at all costs, their service department will scam you. Estimate: $140; Invoice: $423. Shady business practices and disrespectful staff. Have used them many times with mediocre service, but will never return after latest fiasco. Scam: Dropped my car off for an oil change. Asked that they look at the AC and see why it's intermittently shutting off. The staff member said "Sure" and didn't mention any price, so I assumed they'd call me once they looked at it and diagnosed. Even my written estimate read "A/C Price $- , Inspect and Report". Got a call to pick up my car and am shocked to learn they charged me $271 to put some dye in the AC system to help find a leak (it's not even fixed!). Disrespectful Staff: When I was shocked by the $271 extra charge I said "Jeez!" and was met with a very defensive staff member, "I would have warned you about that when you dropped it off. I'm normally very good at warning customers. It can be anywhere from $200-$500 for an AC repair." What!? I'm sorry, but you didn't warn me, because I'm not signing you a blank cheque for up to $500. Called the manager, he gave me the same shtick, "He would've warned you about the AC charge, he's normally really good at that". I have two staff members now essentially gaslightling me that I approved a $271 AC charge. I'm frugal, for $271 I'm driving with the windows down. "I'm sorry, I was not warned of any charge for the AC, I read 'inspect and report' on the estimate and assumed that that is what you would do". "I'll talk to the staff serving you, but I'm almost positive he would have warned you." Unresponsive manager: The manager, Marc Houle, said he'd check with his staff and call back. That was 1 month ago. I've sent two follow up emails, and called 8 times this week and I've received no response. I think he believes if he ignores me long enough I'll give up. I'm filing complaints with the BBB and Ministry of Public and Business Service Delivery today. read more

Awesome people, awesome service! Brought in my CR-V knowing there was a lot going wrong. We had a good idea what the problems were but let them do their diagnostic anyway. Wow! Not only did their technicians identify the problem that we expected, they quickly isolated the source of our mysterious electrical problems too. They really know their stuff! The price also came in lower than we anticipated. All in all one of the most positive experiences we've ever had with automotive service. We would highly recommend them to anyone! read more

Imagine picking up your daughter from school, and as she opens the door to the car it stalls. In fact, the car will always stall whenever the door is opened. And so, no easy warming up the car in winter as you clear snow and de-ice the windows, no stepping out of the car to pick up your mail at the mailbox without the car stalling. This is the type of (new) car Ottawa Honda sold me - and the salesperson knew it. To explain this, we need to go back four years when I purchased it new. Some people like to write reviews right after they make their purchase, I prefer waiting to see how things work out, albeit a long wait in this case. I went to Ottawa Honda (on Richmond Road) and was attracted to a new 2018 Accord in the show room. The year was 2019, and this car was probably their last new 2018 available. The car had a manual transmission which was not an issue for me. At the time, I made it clear to the salesperson that the car I would buy needed to have an auto starter. The salesperson told me that Honda does not make auto starters for manual cars but a third party does and that he could arrange to have one installed. I accepted the offer and purchased the car. Ottawa Honda took care of things - I.e., bring it to the place to have the auto starter installed. They included the cost of the auto starter in my car invoice. Not long after, when I noticed the car stalling, I brought the car in with that concerned. If I recall correctly, I brought it in more than once. Eventually, they explained to me that there was nothing they could do to fix this issue other than remove the auto-starter. I was not pleased with this as the auto starter was "a must" condition under which I would buy the car. Further to this, I had paid for this auto starter. I recall meeting with one of their main managers who said to me "we will make this right". Well, nothing was ever offered to make it right. Short of them taking the car back, I didn't see how this issue could be resolved. Needless to say that had the salesperson divulged to me that the car would stall every single time any door was opened, I would not have purchased this car. read more

As a person with mental health needs, I can say the people at Honda Pre-owned were amazing. I didn't feel financially safe after signing, and the staff were wonderful in understanding and working it out. They were so kind and supportive! I will be returning when I am ready as they have gained my loyalty. The people who work at a dealership matter and the two I worked with were the ones I will go back to. (Non of what occurred was fault of those at Honda, I just wasn't ready). read more

I leased a passport from Ottawa Honda, Nick Estephan and Ali Talib now their stuff. Absolutely fantastic experience no hard sales pitch just really made my wife and I feel important. I will be telling everyone to visit these guys and this dealership. It is not my first new car the last four were from another dealer that puts sales ahead of customers so I was wary but this was a very pleasurable experience from the first discussion through the financials where care was taken to define the pros and cons of each point to the after sales calls to see if we had any questions...... these guys wrote the book on customer service read more

I have had two bad experiences at this dealership, one from the new vehicle department and one from the pre-owned. On the new side they installed thousands of dollars of over-priced accessories on the vehicle and did not include the price for them in the for sale ad nor on the car card at the dealership. It was only when we came down to the total cost did they ad $3,000 for the accessories. Ottawa Honda seems to install accessories regularly and charge accordingly rather than asking the customer if they wish to purchase any accessories. I have been in touch with OMVIC regarding the ad with the incorrect total price on the vehicle as the final price listed should be ALL charges except for tax and licensing and this was not the case here. If anyone else has had this issue I recommend you contact OMVIC as well. On March 29, 2023, on the pre-owned side, like similar other comments on Google, they advised new tires would be put on the vehicle and instead of a name brand they installed the cheapest chinese made tires so they could maximize their profit. No word of any warranty, tread mileage limit or anything else. The salesman would not budge on their price as they said they had to put $3,000 into the vehicle. The 4 tires cost approx. $600 incl. tax plus they changed a hydraulic hinge on the tailgate door and the front struts which necessitated an alignment. Doesn't sound like $3,000 worth of work to me. The rear brake rotors are also heavily rusted but apparently they passed the Ottawa Honda safety. When discussed with the manager he said the car was used, this is what you get. After paying $22,000 for the vehicle I expect better service and parts than we received. If you are buying a vehicle from Ottawa Honda I would review the prices in details and ask what kind of parts they are going to install prior to finalizing any deal. I will never deal with them again as there are plenty of Honda dealers with better service in Ottawa. UPDATES March 30 I took the car to an independent repair garage and they found major deficiencies. The vehicle should never have passed a safety. Issues include all of the brand new tires losing air, needs a drive shaft, needs rear rotors, driver side stabilizer link has tape over the grease fitting holes, needs upper strut mounts, needs wiper blades and a few other issues. Some of these items are major issues that deal with braking, suspension, etc. Obviously Ottawa Honda did not look closely at the vehicle and they were more than willing to sell an unsafe vehicle with a safety certificate. They also installed the tires on the rims incorrectly and the independent repair garage fixed them for free as it was very unsafe, the tires could have come off the rims while driving. March 31 Ottawa Honda went over the vehicle again and stated that nothing was wrong. Despite stating they would "get it right" and being provided with a list of the deficiencies from the other repair garage they are stating nothing is wrong with the vehicle. However, despite stating that nothing was wrong, they agreed to replace the windshield wipers and they turned the rear rotors to remove the large amounts of rust from them rather than replacing them. They also re-balanced and re-installed the "Made in China" tires and fixed the driver's side stabilizer grease fitting holes issue. They also advised the drive shaft is fine and does not require replacement. All of these issues should have been noted and fixed when the initial safety was completed. The mechanic at the other repair garage cannot believe Ottawa Honda is acting in such an untrustworthy manner and released a vehicle that was unsafe for the road. Oddly enough the mechanic who completed the safety is also no longer in Ottawa Honda's employ as he has "moved on to another job closer to home". I contacted Honda Canada who advised there is nothing they can do as each dealership is independently owned and operated. In my opinion Ottawa Honda has not acted in good faith, they released the car with several major deficiencies and with what is obviously an illegal safety certificate noting the vehicle had passed the certification. Their inspection checklist also notes no deficiencies were found. I have now taken the car to a Toyota dealership (vehicle in question is a 2014 Toyota Rav4 with 128k on the clock) for review of the steering as it is very stiff and the drive shaft. This way I will have another opinion should this proceed to court. I told them nothing about what has transpired as I want their unbiased opinion. See Ottawa Honda Pre-Owned Google Reviews for the remainder of this review. It is a 2 pager. read more

WAISTED TIME AND MONEY FOR WRONG DIAGNOSIS On July 2020, I brought my honda crv 2019 to get a diagnosis on the issue with the safety warning blinkers and i was told that the radar needs to be changed and that it was under warranty. On August2020, I came to your garage to get the radar replaced. After a few hours, you called and informed me that the radar was not under warranty because the car had a accident (I confirmed with the other dealer that the car had a minor impact). You also informed me that the cost to replace it would be $1700 for radar, plus $550 for the connecter Since i didnt accept to have the radar replaced at that time, i was charged $155.94 I was also informed that the bumper was removed to replace the radar. I took the car to another Honda dealer on September 2020, and after a few minutes, the Honda technician diagnosed the radar as being fine and that it only needed 'aiming' which he did in 30 minutes WITHOUT removing the bumper or other parts. The total cost was $274 He also noticed that the bumper your technician removed wasn't replaced properly. since the radar aiming was done, I drove the car for more than 3000km and everything is working fin read more

I bought my Honda CRV (used - 6yr old car at the time) from them a number of years ago and it was a positive experience. I did have to negotiate hard to get a good trade-in value on my Honda Accord but in the end I did get a good amount for it so I did not feel as if I were getting screwed. The CRV has been running great for the 4 yrs I've owned it so far so this was a very good buy from their car lot. I did initially go to them for service but the price was too high and I always had felt as if I was getting the flat rate manual price for work that did not take as long so I started going to independent shops for repair at a better price (sadly, not OEM Honda parts). Early in the 2012 calendar year I decided to give them another try for repair service and started bringing my 10 year old CRV back there and have been pleasantly surprised! Each time the repair price has been very reasonable and to my shock their labour times are short and fast which means my bills are much smaller now ! The parts price is far more reasonable than what is used to be! I am happy about that so it looks like they have won me back with good repair service at a very good price. So, in summary. Buying a used car from them went well. Repairs on my older Honda are very good and at a good price so I will go back to them for repairs and my next used Honda will be bought there as well. read more

Absolutely horrible service. I went in there frustrated because the last time I was there they said there was no problem with the car. Then the same problem appeared. I went in to talk to them because a woman I spoke to at the counter actually seemed to be willing to help me last time. She said they would look at it for free if the problem occurred again within a week. It had been more than one week and the problem occurred again. Even Canadian Tire guarantees their service for 30 days. The man I spoke to (because the woman was away) wanted to charge me again $180 and was belligerent and argumentative with me. Terrible service. He didn't even want to solve my problem. He was not a mechanic and pretended he knew more about the situation than I did. He didn't even open my file until I told him to. That should have been the first thig he did. They don't deserve my business or anybody else's. I went to Mr Lube in Nepean and a very friendly young man named Colin diagnosed my problem for free! He checked my tires, my oil and used a diagnostic machine to read the code. He also agreed he doesn't like Honda dealers! They sure want to sell you cars or brand new parts but they don't want to solve your problem if there is one! read more

Was looking to purchase a new Honda Pilot, and found the best deal at Ottawa Honda. We made the trip from Newfoundland to visit family over Christmas and pick it up. I can't thank Nick Estephan enough for all of his help throughout the process, and answering all of my questions. For having my winter tires put on and making it road ready for the long drive home. Thank you to Nick & Ali for sending us off in style. The service was exceptional and I cannot recommend them enough. read more

I bought my 2009 civic coupe from them just over 6 years ago and have serviced with them ever since, for the following reasons: - Reasonable rates comparable to CT etc. - Great shuttle service - Always going that small extra mile like topping up windshield fluid, coolant etc. I hope they keep this up! read more

I bought a used 2012 Honda Civic LX from them today and was extremely pleased with the service, both on the sales side and the financial sit-down-and-discuss-payment side. The staff have been very friendly and very knowledgeable, answering all my questions about Honda's with confidence. I bought my last Honda from them 10 months ago (written off due to a deer that wanted to get up close and personal with my car), and had the same great experience. I also never felt pushed to purchase from them. I also serviced my last car once for an oil change and the price was reasonable and the service was quick. I recommend at least checking out this dealership if you're in the market for a used vehicle. read more

Was looking for vehicle and posted at different dealers. Murray replied to ask specifics. From there appointment was set by him with Sam and the great way we were treated was above and beyond. Recommend this dealership. Oh I bought a vehicle. Thanks Murray and Sam for the help. Brian read more

I have been bringing my vehicle here since I purchased it in 2012 from the same location. The Customer Service is always top notch and service appointments are accommodating and efficiently performed. Wouldn't trust anyone else with my car. read more

I have maintained my Honda with Ottawa Honda for all 7 years that I have owned it. They always do the maintenance promptly and courteously. It is also fairly easy to schedule the maintenance at a reasonable time for me. This time there was an extra service cost that I was not expecting and that they should have told me about. They only charged me half the extra cost; this was offered and I didn't need to request it. They seem to be very honest. read more

Been coming here for 5 years now and the service has been consistently top notch. Easy to book and they are very good at explaining what is to be done and will provide necessary information if any additional work is required. Owning a Honda, additional work other than scheduled maintenance seldom happens. From drop-off to pick-up, things have always gone smoothly. It's nice not having to stress about your car. Happy to own a Honda and very glad to be serviced by Ottawa Honda's service team. read more

Earlier this week I took my 7-year old Pilot in for service and learned that a number of issues needed attention. Not being too mechanically-minded, it required a bit of explanation on the part of the service advisor, Vicki, to help me understand. Vicki (and the service technician took the time to explain the options to me and to recommend a set of actions that would keep my vehicle safe and be economic at the same time. This is the fourth Honda I've had serviced at Ottawa Honda - this is why. Thanks again! read more

I love my Honda, but loath this dealership. I normally service my Honda civic at another Honda dealership in the city but when I was told I needed an emissions test to renew my plates I looked up who was equipped to preform one in my area and this dealer popped up. Went I arrived for my appointment I was asked for documents I was never told to bring. Bottom line is staff was rude, ignorant, and unorganized. I find the lack of knowledge and customer service at this location absurd. Save yourself time and Advil by going elsewhere. read more

I'm from Kingston but couldn't get the Honda I wanted at the Kingston dealer, so I contacted Ottawa Honda and dealt with Murray Campbell. I was very impressed with the responsiveness and flexibility he showed given my unusual situation. In the end, the Kingston dealer was able to arrange something, so I didn't buy at Ottawa Honda. But still was extremely happy with how I was treated there. He was also very gracious and understanding in my decision to go with my local dealer. read more