Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

From: Jose Leo and Anna Mae Carlos…read more My wife and I were looking for a car, and employee naming (OTT) showed us lots of vehicle he was very accomodating, friendly and very professional! All the questions that we asked was answered properly. We finally decided to buy a 2019 nissan sentra sv when we got the vehicle all he promised was there! We are very satisfied with their service! Hope we can do business again with them in the future!!!

Had an incredible experience today in selling my car. Ott was very pleasant and reasonable in…read morepricing and in accepting the condition of my vehicle (as it was an older model). I cannot say enough good about the experience. No hassle, no headache. Thank you and keep up the good work!

I was driving along Baseline Road when i had to stop for a red light as i waited turned to my right…read moreand saw Sean's Auto Sales. The first thing that impressed me was the selection and quality of vehicles. As , i was early to pick up a friend i turned into the lot got out of my car and took a look at what was on the lot. I found a 2015 Lexus that looked exactly what i was looking for. Next was the part i think everyone dreads and that is calling to get information about the vehicle. The coolest thing was I actually spoke with the owner he didn't pressure me or ask personal questions he just answered my questions. I looked around online his asking price was more then reasonable so decided to make appointment to take for test drive. He offered for me to take the car by myself but i asked him to come with me as i drove found a few issues. Which , i used to deal with him so got the car exactly what i wanted to pay for it. Now what really surprised me and made me write this review is just how well he treats his customers. He actually does more then an actual Ontario Safety Check requires. So even though by Ontario standards the brakes didn't need to be replaced he replaced them Plus rotated the tires and balanced them. My Rating by Stars Outstanding Deal * 5 Stars Service * 5 Stars Trust * 5 Stars Process * 5 Stars I highly recommend Sean's Auto Sales and I will return when I am ready to buy another car.

The dealership which when no body else will. They do all recalls when noone else wants to touch…read morethem.

I had the unfortunate experience of bringing my 2012 Tucson in for a simple recall on the breaks to…read morethis location in Ottawa. When my car was returned to me, there was no lever to open the hood of my car and there was tape hanging down from where the technician was messing around with the wires. When I called to get help from the service department, they said that it was not their fault and they wouldn't have done that. Please explain to me how I bring my car in one day with the lever and get it back without one...but it's my fault? Worst experience, will never bring my vehicle here again the service department is horrible and unhelpful. 0 star review if I could, do not bring your vehicle here for recalls they will mess something else up with your vehicle and blame it on you. Own up for your mistakes that your employees make or hire someone who knows what they're doing.

I've been a customer of Tony Graham Toyota for 15 years. For the first 5 years I was begrudgingly a…read morecustomer. They were (and still are) the closest Toyota dealership to me, and I had to take my car to a dealership when I got all those manufacturer's recall notices, right? For those first 5 years I found the staff rude and condescending. But then I noticed a change and for the last 10 years or so, I have only had good experiences at Tony Graham. I did notice that the rude and condescending staff no longer work there. Good riddance! Less than 10 years ago I bought a car at Tony Graham and it was a good experience. I knew exactly what I wanted and how much I was willing to pay. No pressure tactics, no games, it was quick and easy. I've brought my car there for several manufacturer's recalls, I bought my snow tires there (admittedly more expensive than non-dealership shops, but service is good here and they come across as more professional than some places I've been to with my friends), and most recently I got my tires changed there. Admittedly, I don't go to Tony Graham often because my dad, although not a professional, is knowledgable when it comes to cars and does all the routine maintenance for me like oil changes, swapping out winter/all seasons tires, even replacement of brakes. However, most recently he was unable to change my winter tires for me so I went to Tony Graham and had an excellent experience. We were (and still are) in the midst of the Covid-19 Pandemic. They had good safety protocols. I had an appointment that I made several weeks prior. I got reminder emails and texts of my appointment. I dropped off my car and they Ubered me to work free of charge (they usually have a courtesy shuttle service but it is not running due to the Pandemic). When my car was ready they called me. They were willing to Uber me to the dealership but I got one of my friends/colleagues to drive me there instead. They gave my car a complimentary car wash (they had asked me if that was ok when I dropped off the car. You want to wash my filthy car for free? Heck yes and thank you! Lol). The technician noted that there was too much anti-seize on all wheel studs and that was unsafe (oops, Daddy was too zealous with the anti-seize I guess, hehe) and they wiped the excess off. Thank you Toyota technician! What great service! Everyone I interacted with was super nice from the advisor who took my car initially to the staff who finished the transaction with me. The changing of winter tires to all seasons tires cost me $49.99. Their self-serve coffee/tea section is currently closed due to the Pandemic but in normal times they have a Van Houtte drinks machine and the French Vanilla drink is great, lol. Once upon a time they had a small cafe with some pastries and lunch items, but that closed a few years ago when they renovated. Their waiting room is nice and their washrooms are clean. I have a much more favourable opinion of Tony Graham now than I did over 10 years ago.

TLDR: They ordered the wrong car and owned up to their mistake but provided minimal compensation in…read morereturn for six months of wasted time. Almost six months ago, I ordered a Toyota RAV4 Plug-in Hybrid (PHEV). I provided Parvir the build link from their website which shows the exact model I wanted and put $500 down for the order. In July, I received an update stating that the car should arrive between September 16-26. Everything looked good for the moment. August 16 I reached out asking for the VIN number or at least the more accurate date of the delivery. That was the day I got introduced to their AI assistant, "Emma". Unfortunately, the AI was quite a frustration. It constantly sent unnecessary texts, first mentioning the wrong car (2025 XLE instead of the 2026 XSE). It included information in its responses I had told it about their people and it though I meant me (I told them they didn't have to worry about working outside of their hours which a few messages later it said that "don't worry about responding outside our hours") On September 22, I visited the dealership and was told my vehicle had arrived. I was asked to wire my down payment immediately so I could take delivery within a few days, which I did. The next day, I got the bill of sale and saw that $2,500 government rebate for plug-in hybrids was not included. When I asked about it, I was told that the rebate was applicable to plug-in hybrids, but I had ordered a regular hybrid. I provided the proof which included both the original email and link to the build on their website and the credit application which listed the car as a plug in hybrid the dealership did admit it was their mistake. Their solution? A $500 discount on an additional $2500 rust-proofing package. I was also told it could be several more months before the correct vehicle would arrive. Because I had been repeatedly told my vehicle was arriving and was even told it was on-site and nearly ready for pickup, I had already booked a non-refundable trip. I asked for a loaner or for them to cover a rental due to their error. They refused both. At that point, I decided to cancel the order entirely. The most frustrating part is that after nearly six months of waiting, I would have had my vehicle by now if the correct one had been ordered in the first place. Since I had to cancel my order they messaged me a few times. Originally inquiring about other cars again. Then telling me a manager would call me to discuss their failures. That was a week ago and several messages assuring me a manager would call. No call. At every turn they have failed and let me down. I cant recommend a place less than here.

She is back at home, after spending over a week on rest and life support. My red beauty is purring…read morelike a kitten and no nasty dash lights and alarms disturbing our ride. Magdeglia Motors took great care of her. They are Honda/Acura experts. The people at the shop are great to deal with, and explain everything in detail. Pat showed me the stretched timing chain and the damage it had done to the whatchamacallit sprocket thingys. I nodded knowlegeably and (I am sure) he never suspected I had no idea what he was talking about, but I did appreciate the fact that he assumed I did. The total cost came in at more than $1000 less than the dealer quote, for the exact same Honda parts and mechanic time. I have found a new go to shop for the CRV.

I have used them so many times, they can fix your Honda perfectly. Ran over a porcupine, killed the…read morea/c but her replaced whatever and fixed it. Have also bought 2 cars from there in the past, older Hondas but they were the best cars I've ever had, just regular maintenance and ran perfectly every time. Wouldn't go anywhere else.

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

I reported Carling Mazda to Mazda Canada, but Mazda Canada only gave me a bureaucratic response…read morethat said they received my feedback and valued it. However, I can't agree it's just a feedback, it's a complaint! Carling Mazda's salespeople Robert and Brandon tried to cheat my money by improper means. Don't buy Mazda forever! I'm an international student, and my English is not very good, if somewhere I didn't describe clear, you can message me to ask. I'd like to explain more details that let you know how immoral they are! I think they thought I can easily be fooled by them due to I'm a girl and really like that car.

2 years ago, after countless dealer trips, we bought a Mazda CX-5 (2016) at Carling Mazda. It was…read moreour first new vehicle and we had the worst luck with the previous sale. Anyway, Jessy called me and mentioned they had a great promotion. Very doubtful, I drove down to Carling Mazda and met with Jessy. His personality brightens your day, it basically sells the cars for him! Hahaha! They are all very nice there though. Long story short, after countless hours of research and failed dealership trips, we walked out with a great deal, an amazing car and excellent service! We have had the Car serviced there for 2 years now and we have had zero complaints. Just this week, we went back and Jessy helped me make the purchase of a second car. I knew exactly what I wanted, he hunted it down for me and voila - second car. At Carling Mazda, they pride in taking good care of people, they are especially good to you if you are a returning customer! Ask for Jessy!