On November 17, my wife informed me that the front wipers on her 2024 Hyundai Venue were not working. On November 18, I called two Ottawa area Hyundai dealerships telling them of this problem (the car is under full warranty and has 17,000 km on it). One of them told me that the earliest they could see me was November 26 and the other told me that December 5 was the first spot they had. When I told them that, in Ontario, if a car does not have functioning windshield wipers, it is not legal to be driven, they told me that it was unfortunate but those dates were the best they could do. 8 days for a warrantied problem that made the car unsafe to drive! I was LIVID!
On a whim, I decided to call Harmony Hyundai in Rockland... since I live in Orleans, it was relatively close. I spoke with Shane in service at 8:45 am on November 19. He told me that their service department was very busy with seasonal tire changes and oil changes but that, in his eyes, my problem was urgent. He told me he could take my car at 11 the same morning. I got there at 10:45 and left my keys with Shane. While I was waiting, I spoke with two other gentlemen who were also there getting their Hyundai vehicles serviced and they had only glowing comments. I told these men that, since Shane had "squeezed me in", I fully expected that this might take several hours since they had already been fully booked. I was OK with that and just happy that I had found a dealership that would even look at the car in a timely fashion. At 11:37 am, Shane brought me my keys and told me that the problem had been a simple fix (a nut had worked itself loose) and that they had re-torqued it and that my car was ready to go. When I got to my car, I checked and the wipers were working fine. I also noticed that they had washed my car.
Before calling Harmony Hyundai, my faith in Hyundai dealer service was about zero. After my experience at Harmony, I know that at least one dealership knows what the word "Service" means. In the future, all of my dealings with Hyundai will be with Harmony. Within a year or two, I will be looking for a vehicle to replace my aging 2013 Ford F-150. I am 100% certain that I will be going to Harmony Hyundai for that vehicle. read more