She is back at home, after spending over a week on rest and life support. My red beauty is purring…read morelike a kitten and no nasty dash lights and alarms disturbing our ride. Magdeglia Motors took great care of her. They are Honda/Acura experts. The people at the shop are great to deal with, and explain everything in detail. Pat showed me the stretched timing chain and the damage it had done to the whatchamacallit sprocket thingys. I nodded knowlegeably and (I am sure) he never suspected I had no idea what he was talking about, but I did appreciate the fact that he assumed I did. The total cost came in at more than $1000 less than the dealer quote, for the exact same Honda parts and mechanic time. I have found a new go to shop for the CRV.

I have used them so many times, they can fix your Honda perfectly. Ran over a porcupine, killed the…read morea/c but her replaced whatever and fixed it. Have also bought 2 cars from there in the past, older Hondas but they were the best cars I've ever had, just regular maintenance and ran perfectly every time. Wouldn't go anywhere else.

An excellent dealership with top-notch staff and attention to detail. I met Sami Musleh at the…read moreOttawa Auto Show in May, and discussed with him my interest in a CrossTrek. Through discussion of my needs, he steered my wife and I towards a Forester as that would better match those needs. He answered every question we had, suggested things to consider that we would not have thought of, and generally provided us with everything we needed without being pushy, overbearing, or confusing. The rest of the team at Otto's were equally good. Mark in finance, and Ping with the delivery process. Everything went smoothly and left us feeling that we understood what was going on and that we were in control. This will be my second Subaru after a break of five years. I have no doubt that it won't be my last if Otto's remains this good.

looked into used/new Acsent a year ago to trade our 2016 Outback, did not close on any deal..ended…read moreup back there in January to see a 2024 Outback premiere XT in the colour and options we wanted. Traded and drove away a week later with extras we wanted, hitch etc...Sami and team were excellent.. 1st service this week, service crew, shuttle drive etc, again 100% customer focused.. Top of the list for us!

Following a serious highway collision some years ago, my ex-wife and our 14-month old son at the…read moretime were permanently impacted, myself with neurological issues. For a sleep issue, nearly nine years ago I started on a hypnotic sleep medication. I only recently realized that it can impact cognitive function through long-term use, but not before having bought an Audi Q7 here from Mr. S. in 2023. The $875/month price tag was more than I ever thought I'd spend on a vehicle, but I was able to manage it. Fast forward to early this year with five years left to pay off the Audi. My 14-yr old and I went out to look at trucks for fun -- which we did every month as he is a truck enthusiast. He chose Import Car Centre. As we entered the lot, we saw a 2023 Toyota Tacoma beside the trailer, which my son started talking about with Mr. S. My mind is still reeling as before I knew it, I was signing papers to buy this. I do know this: - I had 5 years left of payments on the Audi - I had recently retired (and told Mr. S. this) - Mr. S. told me they would put on the application that I was still working (so lied to the credit company) - I was not offered the Carfax report (I paid for it myself later) - According to the report, the 2023 Toyota Tacoma had actually been sitting on their lot for nearly a full year - When I asked for the weekend to consider this, I was told there is a lot of demand for the truck and it could be gone over the weekend. BS. - The cap over the bed has a huge tear in it - The tires were nearly gone (confirmed by the Ontario Ministry of Transportation) - I gave them $5000 down payment, and now pay $550 every two weeks for the next seven years for what amounts to a debt consolidation loan. When following up with me to finalize, and I talked about the vehicle, Mr. S. rudely said, "The only thing I am interested in is your direct deposit information." This says all one needs to know about this place. Stay clear of the snake pit.

This was my second experience at this dealership. The first experience the owner went above and…read morebeyond for my Wife and I and although we were not ready to purchase a vehicle we said we would be back. We did end up going back to the dealership and putting down a deposit of $500 on a vehicle. We were super excited and were looking forward to picking up our new vehicle. We decided 2 days before we would remove the winter tires and rims to lower the payments and winter is soon ending. I reached out to the salesperson and they agreed to have them removed from the sales agreement but would charge us a re-stocking fee. We both understood the inconvenience, although were never under the impression that we were doing anything wrong by deciding to have the winter tires removed as there was sufficient time and we were already spending over $50K on a vehicle and would have certainly provided positive feedback to friends and family. Unfortunately, things took a turn for the worse when we overheard a conversation between the staff on a voicemail that was left on our phone without their knowledge as he forgot to hang up the phone. The voicemail consisted of many insults and was extremely unprofessional with use of swear words towards us. When the decision was made to back out, there was no apology or consideration given for how we felt following the voicemail. My wife and I are left uneasy and in shock over what could have been a civil end to the deal. I have sent two emails to Import Car Centre requesting a refund of my deposit and to this day have not received the deposit or simple an apology for the way we were treated.

The mechanic (not Marc) did not put my new Mazda into service mode before fixing the brakes so I…read moreleft with warning lights on. He had no idea how to turn them off. Further investigation revealed he had broken a part. It had cost me 600$ at Kavanaugh's but they refused to compensate me, thus losing me as a customer. I think they should have just taken responsibility and given me some compensation. Sadly, this did not happen. Marc is the only mechanic I should have let touch my car.

I am new to the area, so found myself looking for a new local garage. Kavanaugh's did not…read moredisappoint. The local Honda dealer quoted me an arm and a leg to repair a few issues I was having(wheel bearings, shocks and brakes). After having the mechanics at Kavanaugh's look into it, they had me fixed up for HALF the amount the dealer had quoted me. Not only that, it was ready the same day!

I bought my Camry here. After some very disappointing experiences with other car dealerships, the…read morepeople here were a breath of fresh air. They didn't try to make me feel pressured and didn't try to do any other scummy sales tactics. I asked for a pre-purchase inspection on the vehicle at an independent garage, and they agreed without argument. They showed up with the car for the inspection on-time, and the car had no issues. They answered all my questions and concerns, and made me feel like my confidence in the vehicle and comfort during the sales process was their priority. The service team is also great. I bring my Camry back here for servicing all the time and there's never an issue. I like that I sign for the work I am agreeing to ahead-of-time, so there's never any dispute. And they don't seem to upsell me on more work than what is required. Overall, I'm very satisfied with this dealership.

We have been customers since 1990. We taken new and used…read morecars for service and never been disappointed. Absolutely a 5 star establishment, honest, and willing to share their good advice. I always leave with a smile on my face.

I have been going to Al Heron Sales & Service for decades. Al and Howie are very honest, friendly,…read moreand always give you all the information and pricing before performing any work. In addition, they present options if there are any. Last but not least, they also do great work. I have never had any issues I was very surprised by Justin T's comment. High Recommended.

I've been getting my vehicles fixed there since the 90's. Honest, knowledgeable and friendly. Never…read moreany sales pressure. You're told what needs attention and what can wait. I've had brakes, exhaust, engine work done there and have always been completely satisfied with both the service and value. Licensed technician and the labour rate is very comparable for the area.

Buyer beware. Tested…read moremy diesel injectors. Double original quote.

I was having trouble installing two engine air filters into my 2020 Infiniti Q50S. I took my car to…read morethe Midas store on Bronson and the store manager installed them right away, free of Charge. I will definitely be bringing my vehicle to this location for servicing. You should too!

I went there to see if my battery was still good and they put my car up on the lift and said that I…read moreneeded four new tires, my brakes only had maybe a month left so I needed new brakes and rotors so I took my car to my dealership I did get the new tires but they told me there was absolutely nothing wrong with my brakes and rotors that I still had a long time left on my brakes. So before you let these people do any work on your car I, suggest you go get a second opinion